If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated. Hi, Yes as long as we sell the current design we will support it for 7yrs from date of purchase. We are in the early stages of the redesign but as soon as the first prototype is ready we will share it with our Sales channels. I'm expecting 6-8 weeks from now. Chris Christopher Berger Phone: +1 (480) 331-1878 Cell: +1 (480) 273-4686 cberger@turnpack.com | www.turnpack.com On Wed, May 13, 2026, 7:00 PM Hee Kit Phoon > wrote: Hello Chris, Good day! Thanks for the heads up on the upcoming new design. Just to clarify, once the new (more automated) design is released, does that mean the current Midas HGRS‑V will be planned for obsolescence or end-of-life? If purchase the current design, will it be under Tier 1 support policy, with minimum 7 years from date of delivery? Also, it would be appreciated if you could keep us posted on the new design preliminary information available. Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Christopher Berger > Sent: Thursday, May 14, 2026 9:48 AM To: Hee Kit Phoon > Cc: lcarrillo@turnpack.com; Chua Chong Seng >; Zhi Jian Lee > Subject: Re: Abbott:: Midas:: Quotation If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated. Hi Hee Kit, Thanks for the inquiry. I will ask @Lorena Carrillo to share the current datasheet but we will release a new (more automated) design within the next 3-6 months. We can still build and offer the current design but I just wanted to give you a heads-up. Chris On Wed, May 13, 2026 at 6:45 PM Hee Kit Phoon > wrote: Hello Lorena, Good day! Could you share us the latest technical datasheet for Midas HGRS-V? Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Hee Kit Phoon Sent: Monday, April 13, 2026 5:57 PM To: 'lcarrillo@turnpack.com' >; Chua Chong Seng >; Zhi Jian Lee > Cc: 'Christopher Berger' > Subject: RE: Abbott:: Midas:: Quotation Hi Loreno, Chris, Good day! Thank you for the information and quotation. Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: lcarrillo@turnpack.com > Sent: Thursday, April 9, 2026 8:35 AM To: Hee Kit Phoon >; Chua Chong Seng >; Zhi Jian Lee > Cc: 'Christopher Berger' > Subject: RE: Abbott:: Midas:: Quotation You don't often get email from lcarrillo@turnpack.com. Learn why this is important If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated. Please see quote per your request. Thank you for your time, Lorena Carrillo From: lcarrillo@turnpack.com > Sent: Wednesday, April 8, 2026 12:38 PM To: 'Christopher Berger' > Cc: 'Hee Kit Phoon' >; 'Zhi Jian Lee' >; 'Chua Chong Seng' > Subject: RE: Abbott:: Midas:: Quotation Yes there were only sent Chris so I cannot see the images. For future reference and faster response times please email all inquiries to info@turnpack.com This way the next available rep will be able to assist and multiple people can assist with the project. For 7DF45118 the manufacture date is 2015.03 7E145123 the manufacture date is 2017.06 Thank you for your time, Lorena Carrillo From: Christopher Berger > Sent: Wednesday, April 8, 2026 10:11 AM To: lcarrillo@turnpack.com Cc: Hee Kit Phoon >; Zhi Jian Lee >; Chua Chong Seng > Subject: Re: Abbott:: Midas:: Quotation Hi Lorena, They already did but it got lost in the reply emails. Here you go: On Wed, Apr 8, 2026 at 10:09 AM > wrote: Could you please send me the serial number information? Thank you for your time, Lorena Carrillo From: Hee Kit Phoon > Sent: Wednesday, April 8, 2026 12:10 AM To: Christopher Berger > Cc: Zhi Jian Lee >; Chua Chong Seng >; Lorena Carrillo > Subject: RE: Abbott:: Midas:: Quotation Hi Chris, Good day! Thank you for the detailed support policy. Based on the serial numbers provided, could you please advise the manufacturing year for each unit? Additionally, could you share the latest quotation for the HGRS V? Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Christopher Berger > Sent: Wednesday, April 8, 2026 1:41 PM To: Hee Kit Phoon > Cc: Zhi Jian Lee >; Chua Chong Seng >; Lorena Carrillo > Subject: Re: Abbott:: Midas:: Quotation If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated. Hi Hee Kit, Apologies for the delay. We had to formalize the support policy. Our team is actively working on new designs and I wanted to ensure the timelines provided in the policy align with the development schedule for the new platforms. Please review and let us know if you have any questions. Chris On Tue, Apr 7, 2026 at 6:36 PM Hee Kit Phoon > wrote: Hi Chris, Good day! Just following up—any updates would be appreciated. Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Hee Kit Phoon Sent: Friday, April 3, 2026 9:51 AM To: Christopher Berger >; Zhi Jian Lee > Cc: Chua Chong Seng > Subject: RE: Abbott:: Midas:: Quotation HI Chris, Good day! Attached are the serial numbers for the HGRS V in Abbott. Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Hee Kit Phoon Sent: Wednesday, April 1, 2026 6:17 PM To: 'Christopher Berger' >; Zhi Jian Lee > Cc: Chua Chong Seng > Subject: RE: Abbott:: Midas:: Quotation Hi Chris, Good day! This is Hee Kit, technical sales representative in charge. I hope this email find you well. According to Abbott, this request is to support their existing production, not for a new application or project. Besides quotation, they would like to understand the lifecycle of the MIDAS equipment model HGRS V, including how long it has been in the market, the expected end of life (EOL) timeline, and the availability of spare parts. If equipment model HGRS V is going to EOL, is approaching EOL, they will need to plan their budget in advance for a replacement model. Looking forward for your feedback. Thank you. Best regards, Hee Kit, Phoon Specialist, Technical Sales Semiconductor and Electronics DKSH Technology Sdn. Bhd. (47709-T) No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Mobile: 012-6502672 hee.kit.phoon@dksh.com Delivering Growth – in Asia and Beyond. _____________________________________________ The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. From: Christopher Berger > Sent: Tuesday, March 31, 2026 11:54 AM To: Zhi Jian Lee > Cc: Chua Chong Seng >; Hee Kit Phoon > Subject: Re: Abbott:: Midas:: Quotation You don't often get email from cberger@turnpack.com. Learn why this is important If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated. Hi Zhi, Sorry for the late reply. Yes, we still offer and support this model. I will send out a quote tomorrow. Do you have any application information? Thanks, Chris On Sun, Mar 29, 2026 at 8:37 PM Zhi Jian Lee > wrote: Hello Sir, Good day! I hope this email find you well. Could you please confirm whether this machine model is end-of-life or still under support? If it is supported, kindly advise until when support will be available Kindly share us the quotation of the model. Looking forward to hearing from you soon. Thank you. Best regards, Lee Zhi Jian ____________________________________________________________ DKSH Lee Zhi Jian Technical Sales Semiconductor and Technology DKSH Technology Sdn. Bhd. No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang, Malaysia Phone +6046452672, Mobile +60195902672 zhi.jian.lee@dksh.com, www.dksh.com Delivering Growth – in Asia and Beyond.