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Dear Lockheed Marting RMS Supplier,
Please review the
following information regarding SARP, a new process to manage cost
recoveries that will launch in 2Q26.
What
is SARP?
- The
RMS Supplier Accountability and Recovery Program (SARP) drives supplier
accountability for quality defects by recovering the administrative,
scrap, rework, and repair costs impacting RMS programs.
- Suppliers
will manage, review, and respond to recovery cases through the
Recovery Reversals Management tool in EIH (External Integration
Hub). (This tool replaces
the debit reversal process using 342-7 form for Sikorsky
suppliers)
- The
Recovery Reversals Management tool is the supplier interface that
provides visibility to recovery actions and a structured process to
submit supporting information for potential recovery
reversal.
- Deployment
is planned through a phased rollout with supplier access to the
Recovery Reversals Management tool starting in Q2
2026.
- Prior
to activation, RMS will provide access instructions, process guidance,
and training materials. Suppliers should ensure Exostar points of
contact are current to enable timely notifications and
access.
Why
is Lockheed Martin Implementing SARP?
- SARP
establishes a consistent, transparent approach for supplier recovery and
reversal management across RMS programs.
- Suppliers
have visibility to SARP recovery actions and a formal mechanism to
submit data for review and resolution.
- SARP
improves efficiency and cycle time in recovery review and dispute
resolution processes.
- Quality
performance is strengthened through enhanced supplier focus on defects
and fair and objective evaluation of recovery actions.
Supplier
Value Proposition Under SARP
- Direct
visibility into recovery actions and status through a single RMS
interface.
- Standardized,
transparent process to submit evidence and request recovery
reversal.
- Faster,
more consistent resolution of SARP recovery records across
programs.
- Clear
expectations and reduced administrative burden compared to legacy
email-based processes.
How
to access:
- Suppliers
will access the Recovery Reversals Management tool via the LM
External Integration Hub (EIH) portal.
- You
can access the tool directly via an email notifying you of recovery
records
- Or
you can access EIH directly via its URL: eih.lockheedmartin.com
- To
log into EIH, you will utilize your Exostar credentials
- Updated
Exostar contacts are required to receive notifications and system
access details
- If
you do not have an Exostar account, please contact Supplier Support:
sarp.suppliers.support@lmco.com
- Once
you have authenticated into EIH:
- The
link in the email received or the EIH URL, you will land on the EIH
home page.
- The
EIH home page will contain a tile called My Applications that
you will select. The Recovery Reversals Management tool will
be located under the Supply Chain Management tab.
- You
are also able to access it by going to the Recovery Record
notification in the My Day card, located on the right of the
EIH homepage, and clicking Open.
- If
you have an Exostar account and can log into EIH but do not have access
to the Recovery Reversals Management tool, please submit a ticket to EIH
Support via the LM EIH Help Desk located on the homepage of
EIH.
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Thank you for your attention to this
matter,
Lockheed
Martin RMS Supply Chain
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