Info Inbox

Hi Chris,

In case it’s any help here is the current error:

Best,

David

Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.

Thanks for the info guys.

When you try to home the machine does the wafer camera move up at all?

Chris

On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:

Hi Guys,

 

I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.

 

Best,

David

 

From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment Help

 

Thank you!

 

First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.

 

Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).

 

Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message

 

The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…

 

Best regards,

Noah Ekstrom

 

 

Noah C. Ekstrom

Lab Team Manager

Henkel Corporation

14000 Jamboree Road

Irvine, CA 92606 USA

Mobile: +1 (949) 241-5407

E-mail: noah.c.ekstrom@henkel.com

Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives

 

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment Help

 

CAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!

HI Noah,

 

I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?

 

Chris

 

On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:

 

Hi Chris,

 

This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.

 

We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.

 

Please reach out via email or phone (9492415407)

 

Noah Ekstrom

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.

---

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment Help

 

CAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!

Thanks for the info guys.

When you try to home the machine does the wafer camera move up at all?

Chris

On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:

Hi Guys,

 

I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.

 

Best,

David

 

From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment Help

 

Thank you!

 

First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.

 

Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).

 

Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message

 

The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…

 

Best regards,

Noah Ekstrom

 

 

Noah C. Ekstrom

Lab Team Manager

Henkel Corporation

14000 Jamboree Road

Irvine, CA 92606 USA

Mobile: +1 (949) 241-5407

E-mail: noah.c.ekstrom@henkel.com

Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives

 

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment Help

 

CAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!

HI Noah,

 

I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?

 

Chris

 

On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:

 

Hi Chris,

 

This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.

 

We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.

 

Please reach out via email or phone (9492415407)

 

Noah Ekstrom

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com