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Dear FedEx customer,
This week, U.S. Customs and Border Protection (CBP) opened its Consolidated Administration and Processing of Entries (CAPE) functionality and began accepting claims for tariffs paid under the International Emergency Economic Powers Act (IEEPA). FedEx is proactively managing the refund process for our impacted customers where FedEx served as the customs broker.
Below are answers to some common questions regarding the refund process:
When did FedEx start submitting refund declarations? FedEx began submitting refund declarations to CBP on behalf of all customers who originally bore those charges for FedEx-brokered shipments on April 20, the day that the CAPE system opened for Phase-1 entries.
How is FedEx prioritizing filings? FedEx is prioritizing the filing of entries by liquidation date. Please note that not all entries with IEEPA tariffs attached will be accepted by CBP during Phase-1 of its refund process. We appreciate our customers’ patience as it will take time for all entries to be submitted.
Can FedEx provide entry reports or refund estimates? FedEx is unable at this time to provide customers with entry reports that could be used to reasonably estimate refunds because the duty billing and payment records reside outside our entry system. Any report we could provide now would be incomplete and would not accurately estimate refunds or determine who ultimately paid the tariffs.
When will I receive my refund? We don’t have an exact timeline yet. CBP has said it expects to issue refunds 60–90 days after a declaration is accepted, unless further review is needed. FedEx will work quickly to issue refunds once we receive them from CBP.
Is FedEx charging a fee to submit declarations or process refunds? No. FedEx is not charging any service fee for the submission of declarations or processing of refunds. Our priority is to ensure a smooth and efficient refund process for everyone.
Where can I find the latest updates? Get current information on our international tariffs page. You can also get more details on the CBP’s IEEPA Duty Refunds page.
Customers can rest assured that the FedEx team is working to secure a refund of IEEPA tariffs on behalf of all customers who originally bore those charges for FedEx-brokered shipments. Thank you for your patience as we work through this process.
Sincerely,
The FedEx team
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