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von "Dell Rewards" <no-reply@ecampaigns.dell.com> - 12:01 - 3 März 2026 -
Your New UPS My Choice for Business Membership
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von "UPS E-Mail Communications" <emailinfo@ups.com> - 10:52 - 3 März 2026 -
RE: PO for black anodize
Confirmed.
From: Lorena <info@turnpack.com>
Sent: Tuesday, March 3, 2026 10:43 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>; 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>
Cc: 'Sean Hernandez' <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeOkay thanks for the update! Can you confirm if black coating includes our part D5DC_18? It’s a small oblong part.
Thank you for your time,
Lorena Carrillo
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Tuesday, March 3, 2026 4:31 AM
To: 'Lorena' <info@turnpack.com>; 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>
Cc: 'Sean Hernandez' <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeLorena,
Not yet but they should begin either today or tomorrow.
Joseph Yebba
Customer Service Manager
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 3:23 PM
To: 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>; 'Joseph Yebba' <josephy@coatingsystemsgroup.com>
Cc: 'Sean Hernandez' <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeHas this been started yet?
Thank you for your time,
Lorena Carrillo
From: Heather Greenlaw <heatherg@coatingsystemsgroup.com>
Sent: Monday, March 2, 2026 5:02 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>; 'Info at Turnpack' <info@turnpack.com>
Cc: Sean Hernandez <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeGood morning,
Please find updated pricing attached for PO26081606
Thank you,
Heather Greenlaw
Pricing | Purchasing
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 11:57 AM
To: 'Info at Turnpack' <info@turnpack.com>
Cc: 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>; 'Saven Khut' <orders2@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeIf you wouldn’t mind sending a PO with no pricing, we will enter it into our system which would automatically flag our production manager to price them. After he prices them Heather will reach out and advise cost.
Does that work for you?
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 27, 2026 11:47 AM
To: Joseph Yebba <josephy@coatingsystemsgroup.com>
Subject: Re: PO for black anodizeI dont have pricing to lock in a PO so if you can provide that
Respectfully,
Lorena CarrilloOn Fri, Feb 27, 2026, 9:44 AM Joseph Yebba <josephy@coatingsystemsgroup.com> wrote:
Lorena,
That looks like an RFQ to me. Can you send a PO please?
From: Lorena <info@turnpack.com>
Sent: Friday, February 27, 2026 11:18 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeI just resent again. Not sure if you are able to have our email white listed as a safe sender since they seem to get blocked from the orders email address. No issues emailing anyone direct but they seem to not make it to the inbox on the orders email.
Thank you for your time,
Lorena Carrillo
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 8:14 AM
To: 'Info at Turnpack' <info@turnpack.com>
Subject: PO for black anodizeHi Lorena,
Could you please send me the PO for the black anodize that George dropped off Tuesday? Thanks!
Joseph Yebba
Customer Service Manager
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
von Joseph Yebba - 10:46 - 3 März 2026 -
🔎 Venez découvrir les exposants de plast & printpack 2026
🔎 Venez découvrir les exposants de plast & printpack 2026
Bonjour ,À moins de quatre semaines avant la 10e édition du salon plast & printpack alger 2026 au Palais des Expositions d’Alger - SAFEX, l’excitation monte et les préparatifs battent leur plein pour vous offrir une édition riche en innovations, en rencontres stratégiques et en opportunités d’affaires concrètes.C'est le moment idéal pour planifier votre visite. Utilisez exportal pour identifier et entrer en contact avec vos fournisseurs les plus pertinents, consulter les profils détaillés des exposants et préprogrammer des rendez-vous. Vous arriverez ainsi au salon avec un programme bien défini et des opportunités commerciales concrètes.Rejoignez-nous du 30 mars au 1er avril et participez à l'un des rassemblements industriels les plus importants de la région.🚦 INSCRIVEZ-VOUS EN TANT QUE VISITEUR Parmi les pavillons internationaux et les pays fortement représentés, retrouvez l'Algérie, l'Autriche, la Chine, la France, l'Allemagne, l'Inde, l'Italie, l'Espagne et la Turquie.Les exposants présenteront des technologies et des solutions sur mesure, spécialement conçues pour les marchés algérien et maghrébin au sens large.Commencez à utiliser exportalGrâce à la navigation à gauche, vous pouvez filtrer par catégories de produits (1.) ou par nationalité (2.). Dans le champ principal du contenu, vous pouvez passer des exposants aux produits (3.), mais aussi modifier l'affichage des carrés pour obtenir une liste plus détaillée (4.).Inscrivez-vous dès maintenant en tant que visiteurAfin de préparer au mieux votre visite, nous vous recommandons de vous inscrire à l'avance. Cela vous évitera de longues files d'attente à l'entrée.INSCRIVEZ-VOUS EN TANT QUE VISITEUR Informations utilesExposants et produitsInformation visiteurLieuHoraires d'ouverture30 mars 2026: 10h00 - 06h0031 mars 2026: 10h00 - 06h001er avril 2026: 10h00 - 06h00LieuPalais des Expositions d’Alger – SAFEXAlgiers • Algeria
#plastalger #ppalgerfairtrade Messe GmbH & Co. KGMme Flavia CastorinaTél.: +49 1516 7267 70fairtrade Messe GmbH & Co. KGMme Laura BetzeltMarketing & CommunicationMesse Düsseldorf GmbHM. Thorsten HenkeTél.: +49 211 45 60 77 32OrganisateursPartenaires institutionnelsPartenaires de connaissancesPartenaires médiaYou no longer want to receive these emails? No problem!fairtrade Messe GmbH & Co. KG © 2026You have received this email because you have shown interest in our events. You may find our privacy policy on the event website. If you no longer wish to receive updates for this event, please click on the unsubscribe link below.
von "Laura Betzelt" <l.betzelt@mailings.fairtrade-messe.de> - 08:26 - 3 März 2026 -
Your Amazon.com order of "SYOKO 3 Pack Desoldering..." has shipped!
Hello Lorena Carrillo,
We wanted to let you know that we have shipped your items.
Shipping Confirmation
Expected Delivery
Wednesday, March 4 - Friday, March 6
Shipped to:
Turnpack LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK,
AZ
85142-1056
United States
PO#
PO26091614
Order #
Track your package 
SYOKO 3 Pack Desoldering Wick, Braid...
Sold by BANQUNA
Qty: 1
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Deals related to your purchases 
Unless otherwise noted, items sold by Amazon are subject to sales tax in selected states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon, it may be subject to state and local sales tax, depending upon the sellers business policies and the location of their operations. For more information, go to tax and seller information.
This email was sent from a notification-only address that cannot accept incoming email. Do not reply to this message.
von "Amazon.com" <shipment-tracking@amazon.com> - 06:42 - 3 März 2026 -
RE: PO for black anodize
Lorena,
Not yet but they should begin either today or tomorrow.
Joseph Yebba
Customer Service Manager
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 3:23 PM
To: 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>; 'Joseph Yebba' <josephy@coatingsystemsgroup.com>
Cc: 'Sean Hernandez' <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeHas this been started yet?
Thank you for your time,
Lorena Carrillo
From: Heather Greenlaw <heatherg@coatingsystemsgroup.com>
Sent: Monday, March 2, 2026 5:02 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>; 'Info at Turnpack' <info@turnpack.com>
Cc: Sean Hernandez <seanh@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeGood morning,
Please find updated pricing attached for PO26081606
Thank you,
Heather Greenlaw
Pricing | Purchasing
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 11:57 AM
To: 'Info at Turnpack' <info@turnpack.com>
Cc: 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>; 'Saven Khut' <orders2@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeIf you wouldn’t mind sending a PO with no pricing, we will enter it into our system which would automatically flag our production manager to price them. After he prices them Heather will reach out and advise cost.
Does that work for you?
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 27, 2026 11:47 AM
To: Joseph Yebba <josephy@coatingsystemsgroup.com>
Subject: Re: PO for black anodizeI dont have pricing to lock in a PO so if you can provide that
Respectfully,
Lorena CarrilloOn Fri, Feb 27, 2026, 9:44 AM Joseph Yebba <josephy@coatingsystemsgroup.com> wrote:
Lorena,
That looks like an RFQ to me. Can you send a PO please?
From: Lorena <info@turnpack.com>
Sent: Friday, February 27, 2026 11:18 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeI just resent again. Not sure if you are able to have our email white listed as a safe sender since they seem to get blocked from the orders email address. No issues emailing anyone direct but they seem to not make it to the inbox on the orders email.
Thank you for your time,
Lorena Carrillo
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 8:14 AM
To: 'Info at Turnpack' <info@turnpack.com>
Subject: PO for black anodizeHi Lorena,
Could you please send me the PO for the black anodize that George dropped off Tuesday? Thanks!
Joseph Yebba
Customer Service Manager
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
von Joseph Yebba - 06:31 - 3 März 2026 -
Your Amazon.com order of "J-B Weld High Heat Epoxy..." has shipped!
Hello Lorena Carrillo,
We wanted to let you know that we have shipped your items.
Shipping Confirmation
Expected Delivery
Wednesday, March 4 - Friday, March 6
Shipped to:
Turnpack LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK,
AZ
85142-1056
United States
PO#
PO26091614
Order #
Track your package 
J-B Weld High Heat Epoxy Syringe, Da...
Sold by Amazon.com Services, Inc
Qty: 1
If your operating hours have changed, please update your delivery preferences. Your preferences help us improve your delivery experience.
If you need further assistance with your order, please visit Help & Customer Service.
Customers Who Bought Items in Your Order Also Bought 
Unless otherwise noted, items sold by Amazon are subject to sales tax in selected states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon, it may be subject to state and local sales tax, depending upon the sellers business policies and the location of their operations. For more information, go to tax and seller information.
One or more items in your shipment was supplied by a different seller than the seller you purchased the item from. Visit Your Orders from a web browser to see the suppliers of these items on your invoices.
This email was sent from a notification-only address that cannot accept incoming email. Do not reply to this message.
von "Amazon.com" <shipment-tracking@amazon.com> - 05:32 - 3 März 2026 -
Invoice for Your Order PO26091612
InvoiceBilled toTURNPACK LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK AZ 85142Purchase Order PO26091612 Total $87.66 Invoice 60743968 Invoice Date 3/2/26 Payment Terms 2% 10, Net 30 Deduct $0.97 on merchandise if paid by 3/12/26. Shipped toAttention: Suite 104Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142Mail Payment to McMaster-Carr
PO Box 7690
Chicago IL 60680-7690Your Account 438808000 Christopher Berger placed this order.Line Product Ordered Shipped Balance Price Total 1 6746K84 Compact Compressed Air Regulator, Relieving with Gauge, 1/4 NPT Female, 60 scfm, Aluminum, 0- 150 PSI 1 Each1 0 11.12 Each11.12 2 3806A14 Blades for Mini Retracting-Blade Utility Knife, Packs of 5 1 Pack1 0 2.76 Per Pack2.76 3 90278A725 18-8 Stainless Steel Precision Shoulder Screw, 3.5mm Shoulder Diameter, 4mm Shoulder Length, M2.5 x 0.45mm Thread 1 Each1 0 6.38 Each6.38 4 1227T619 Clear Scratch- and UV-Resistant Cast Acrylic Bar, 1" Wide x 1" Thick, 4 Feet Long 1 Each1 0 28.44 Each28.44 Merchandise 48.70 Shipping 38.96 Total $87.66 Packing List Shipped Weight Carrier Tracking 3556214-01 03/02/2026 1 lb FedEx 512608492350 3556214-02 03/02/2026 4 lb FedEx 512608492360 Federal ID 36-1458720
von "McMaster-Carr" <invoice.reply@mcmaster.com> - 03:21 - 3 März 2026 -
RE: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Hi Chris,
The report was received with thanks. It is clear to me.
I will work through the spares list to obtain quotes from Besi’s Webshop.
If there are any issues, I will reach out to you for support.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Sunday, March 1, 2026 5:10 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Dave,
It was great meeting with you and the team last week.
Please find the attached service report summarizing my visit and the current status of the equipment. I have also attached a spreadsheet detailing the recommended spare parts we discussed. Please keep in mind that this list was not generated specifically from your machine’s serial number, so you will need to verify all part numbers for compatibility before finalizing any purchases.
Additionally, I recommend requesting quotes for the PC and the Image Processing Unit, as I did not include those specific items on the attached list.
Please let me know if you have any questions or need further clarification on the report or the recommended spares.
Best regards,
Chris
On Wed, Feb 25, 2026 at 5:10 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thanks again for your time today. It was great to meet you.
A list of items from today:
- List of common failures and associated parts we should have on-hand. I noted the spare contactors, fuses, switch away from the vacuum pump, new glass slides. Controller(s)?
- Your assessment of any PMs we appear to be behind on or not performing. (i.e. our missing force gage calibration tool means we are not calibrating the high and low force sensors.)
- We will also follow the recommendations listed in your report.
Attached are the pictures of the control cabinet.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:52 PM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportSounds good. I'll see you in the morning.
Christopher Berger
On Tue, Feb 24, 2026, 4:51 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
We’d still like for you to come out, please. If nothing else, we’d appreciate your expertise to give our machine a good ‘once over’ and share knowledge with us.
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:49 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportOk great. I have travel booked but if you want to cancel that works too, I'd still have to invoice for non refundable travel though. Let me know in the next 15min.
Chris
Christopher Berger
On Tue, Feb 24, 2026, 4:47 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
From your text, this worked: “When you log in as super user you should see a button for Mini BMC Cavity Position”
Auto-calibration is complete. I need to adjust Theta zero position to match the tools’ locating pins. Then a full system backup and we will see if we have issues with production.
Dave
Get Outlook for iOS
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Tuesday, February 24, 2026 3:31:00 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: Re: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
Great. Please text me at 8588609985 when you get here.
I have the correct TD Tool and used it for the auto-calibration. Trying a Z height change. The other tool was longer so logically the correct tool will stop short.
Dave
Get Outlook for iOS
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 3:16:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David, Mike,
I'll be there tomorrow between 8:00-8:30am.
Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.
Chris
On Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
Get Outlook for iOS
From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
Get Outlook for iOS
From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
von David Kellog - 09:22 - 2 März 2026 -
Order Acknowledgement - PO # PO26091613
Order Acknowledgement Thank you for your order! This is an automated confirmation response to your purchase with MSC Industrial Supply. If you require a change to this order, please contact our customer service department at (800) 645-7270 as your order is in process and we have a limited time window for modifications.
Once your order is processed, we will send you a separate shipping acknowledgement email.
In addition, you can always check the status of your order by clicking here to log into your MSC Account:log in and check order status
Summary for Order number 255780372 Order Date/Method: 03/02/2026 Web Order #: 177781241 Purchase Order#: PO26091613 Contact: CHRISTOPHER BERGER Attn: Account #: 10265302 Payment Method: OPEN ACCOUNT - N/30
Bill To: TURNPACK 22425 S SCOTLAND CT QUEEN CREEK, AZ 85142 Ship To: TURNPACK 22425 S SCOTLAND CT STE 104 QUEEN CREEK, AZ 85142 Packing Slip 2303501  ( 2 lines ) Est.Ship Date:   Tuesday, March 03, 2026 Shipping Method/From:  UPS NXTDAY SAV UPGRADE AIR / RENO Est.Time in Transit:   1 Business Days Est.Delivery Date:   Wednesday, March 04, 2026 Item # Total Qty. Ordered Qty. to be Shipped Back Ordered Vendor Drop Shipped Price Ext. Price Comments 82976580 1 1 - - 32.4800 $32.48 1/4X1/4X3/4X2-1/2 ZIR 3FL CARB HP 40D CC SEM 74610577 2 2 - - 11.5100 $23.02 1/8X1/8X1/2X1-1/2" HERTEL 4FL CBD TIN BN SEM *Tax and shipping not included. See invoice for details. Subtotal: $55.50Order Total: $55.50This purchase is governed exclusively by MSC's Terms and Conditions that can be found in MSC's current catalog and at http://www.mscdirect.com. MSC's acceptance of your order is predicated on your assent to MSC 's Terms and Conditions, unless you have entered into a separate product purchase agreement with MSC that continues to be in effect on the date of your order. Such agreement, depending upon its terms, may supersede MSC's Terms and Conditions.
von "MSCIndustrialSupply@MSCDIRECT.COM" <MSCIndustrialSupply@MSCDIRECT.COM> - 07:37 - 2 März 2026 -
Confirmation for Your Order PO26091612
Thank you for your order. We will deliver your items tomorrow between 3 and 5 pm.Confirmation
Delivery address
Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142
Attention: Suite 104Billing address
Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142Delivery method
StandardOrder date
3/2/2026Payment method
InvoicePlaced by
Christopher BergerMcMaster-Carr number
3556214PO26091612 Delivers Mar 3, 3-5 pm 1 Compact Compressed Air Regulator
Relieving with Gauge, 1/4 NPT Female, 60 scfm, Aluminum, 0- 150 PSI
6746K841
each11.12
each$11.12 2 Blades for Mini Retracting-Blade Utility Knife
3806A141
pack of 52.76
pack$2.76 3 18-8 Stainless Steel Precision Shoulder Screw
3.5mm Shoulder Diameter, 4mm Shoulder Length, M2.5 x 0.45mm Thread
90278A7251
each6.38
each$6.38 4 Clear Scratch- and UV-Resistant Cast Acrylic Bar
1" Wide x 1" Thick, 4 Feet Long
1227T6191
each28.44
each$28.44 Merchandise 48.70 Shipping 38.96 Total $87.66 Your order is subject only to our terms and conditions, available at www.mcmaster.com or from our Sales Department. Phone: (562) 692-5911 Email: la.sales@mcmaster.com
von "McMaster-Carr" <la.sales@mcmaster.com> - 07:26 - 2 März 2026 -
RE: Turnpack, LLC Invoice (Ref INV/2026/01/0013) *PAST DUE*
Ck. Was mailed 2/17/26 – ck. #224219
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 2:56 PM
To: Accounts Payable <accountspayable@pcb.com>; 'INV/2026/01/0013 (W002034810)' <catchall@turnpack.com>
Cc: Matthew Buehler <mbuehler@pcb.com>
Subject: RE: Turnpack, LLC Invoice (Ref INV/2026/01/0013) *PAST DUE*External Email Notice: This email originated from outside the PCB / Temposonics organization.
Please note this account is now past due on your approved N30 payment terms. Please send confirmation of payment.
Thank you for your time,
Lorena Carrillo
From: Michele Maslowski <MMaslowski@pcb.com> On Behalf Of Accounts Payable
Sent: Wednesday, January 28, 2026 3:44 PM
To: INV/2026/01/0013 (W002034810) <catchall@turnpack.com>; Accounts Payable <accountspayable@pcb.com>
Subject: RE: Turnpack, LLC Invoice (Ref INV/2026/01/0013) *DuplicateInvoice has been received.
Thank you
AP
From: Chris Berger <notifications@turnpack.com>
Sent: Wednesday, January 28, 2026 4:32 PM
To: Accounts Payable <accountspayable@pcb.com>
Subject: Turnpack, LLC Invoice (Ref INV/2026/01/0013) *DuplicateExternal Email Notice: This email originated from outside the PCB / Temposonics organization.
Dear Customer, Please note we are still pending confirmation on receipt of this invoice. Please respond at your earliest convenience. Please note change of Address: 22425 S Scotland Ct [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
INV/2026/01/0013
$ 18,000.00 due 2/21/26
Dear Customer,
Please note we are still pending confirmation on receipt of this invoice. Please respond at your earliest convenience.
Please note change of Address:
22425 S Scotland Ct
Suite 104
Queen Creek, AZ 85142Powered by Odoo
von Accounts Payable - 05:41 - 2 März 2026 -
Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hi Lorena,
I'm following up with the freight charges, unfortunately I have not gotten approval and we can't issue the credit back on that freight invoice.
I understand your concern, and I agree that this should have been communicated more clearly upfront regarding shipment routing. Moving forward, we will ensure orders are drop shipped when appropriate, and that freight expectations are clearly explained I can also provide estimated freight costs in advance based on item weight to ensure full visibility.We value the opportunity to support you and are committed to improving communication moving forward.
Best Regards,
Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Monday, March 2, 2026 2:28 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hi Lorena,
We will have everything dropshipped in the future.
I'm going to work to get this credited back.
Best Regards,Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 2:00 PM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Then if we are paying your receiving costs this should have been drop shipped to us instead of having us pay a courier / freight to us. This also should have been made aware to us and included in the quote. So we were aware we are paying shipping to you and then to us. I understand paying shipping to us but paying for your shipping cost should have been included in the quote.
Since we were not made aware this needs to be credited back.
Thank you for your time,
Lorena Carrillo
From: Daniel Mayne <dmayne@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 1:41 PM
To: Info at Turnpack <info@turnpack.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: Fw: FLODRAULIC GROUP, INC. - Invoice# 6850962Good afternoon Lorena,
This freight charge is for the inbound freight on the SMC components we had to ship in from them. That was their charge to ship to us in Gilbert. Please let me know if you have any other questions about.
DANIEL MAYNE
Customer Service Representative
FLODRAULIC
Office 480.921.5440
Direct 480.921.5449
Fax 480.921.3272
dmayne@flodraulicgroup.com
1150 N. FIESTA BLVD, GILBERT AZ 85233
ISO 9001:2015 Registered
If you need to place an order, obtain a quote, or follow up on an existing order, please send all emails to: azorders@flodraulicgroup.com.
From: A R <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 10:49 AM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: FW: FLODRAULIC GROUP, INC. - Invoice# 6850962Hello Daniel,
The customer needs to be assisted with question below.
Thanks,
ACCOUNTS RECEIVABLE
FLODRAULIC
Direct 317.890.3770
Fax 317.890.3701
AR@flodraulicgroup.com
3539 N 700 W, Greenfield, IN 46140
PC
www.flodraulic.com
-----Original Message-----
From: Lorena <info@turnpack.com>
Sent: Thursday, February 26, 2026 12:44 PM
To: A R <AR@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Why is there a $200 freight charge if we picked up?
Thank you for your time,
Lorena Carrillo
-----Original Message-----
From: ACCOUNTS RECEIVABLE <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 6:23 AM
To: AP@TURNPACK.COM
Cc: AR@flodraulicgroup.com
Subject: FLODRAULIC GROUP, INC. - Invoice# 6850962
TURNKEY PACKAGING SOLUTIONS LLC
See attached file(s).
ACCOUNTS RECEIVABLE
FLODRAULIC GROUP, INC.
AR@flodraulicgroup.com
von Tony Haynes - 05:37 - 2 März 2026 -
Customer Care Resolved Notification 1704149 Turnpack, LLC Order (Ref PO26071602)
Dear Turnpack, LLC PO26031560 (SO2547975),
Your case 1704149 Turnpack, LLC Order (Ref PO26071602) has been resolved.
If you have any additional questions or comments related to this case, feel free to respond to this email.
If you have a question or comment on a Customer Care matter that is unrelated to this case, please do not respond to this email. Please send a new inquiry to customercare@omron.com or you may call the number below and select “Option 2” to reach Customer Care between the hours of 7:30am-5:00pm CST, Monday-Friday:
Canadian Inquiries: 1-866-986-6766
US Inquiries: 1-800-556-6766
An Omron Customer Care representative will respond in a timely manner.
Thank you,
Customer Care
Omron Automation Americas
How would you rate your overall satisfaction with the support you received on this request?
Extremely Dissatisfied 
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Neutral 
Mostly Satisfied 
Extremely Satisfied We look forward to your feedback.
von "Customer Care US/CA" <customercare@omron.com> - 05:26 - 2 März 2026
