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RE: [EXT] Re: Equipment Help
Hi Chris,
In case it’s any help here is the current error:
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 3:41 PM
To: Christopher Berger <cberger@turnpack.com>; David Grimes <david.grimes@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCurrently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
von David Grimes - 05:37 - 9 Sept. 2026 -
Re: [EXT] Re: Equipment Help
Noah,Sounds like wafer camera home sensor issue. Did you already check the sensor in the standard trainer?ChrisChristopher BergerOn Tue, Sep 8, 2026, 3:51 PM Noah C Ekstrom <info@turnpack.com> wrote:Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
von Chris Berger - 03:47 - 9 Sept. 2026 -
We have your shipment 792654039143.
FedEx
We have your shipment. Scheduled delivery date Will be updated soon
Take more control of your shipments MANAGE DELIVERY Some delivery options might not be available on the day of delivery. Personal message PO26331884 Tracking details Tracking ID 792654039143 From Arch Cutting Tools
Arch Cutting Tools
5 INDUSTRIAL WAY
CORNISH, ME, US
04020To Turnpack LLC
christopher berger
6922 East Via Northgate
Mesa, AZ, US
85212Ship date Wed 9/09/2026 12:00 AM Number of pieces 1 Total shipment weight 10.00 LB Service FedEx Ground Reference MAI0004120 Purchase order number PO26331884 TRACK SHIPMENT 
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von "FedEx Tracking" <TrackingUpdates@fedex.com> - 02:56 - 9 Sept. 2026 -
Visiting Arizona | Odoo Optimization Discussion
Hi Team,
Most teams we meet run a fraction of the Odoo they're already paying for. The rest sits idle while people fill the gaps with spreadsheets, double entry, and "just do it manually for now."
We're Texas based certified Odoo Partner (since 2015, 500+ projects across 20+ industries).
We will be in Arizona from 21st -25th September, and I would be happy to schedule 30 minutes to give you a clear and honest review of your current setup:- Where manual work is quietly eating hours every week
- Features you already own that are worth switching on
- The two or three changes worth doing first
No pitch, no slides. Just a second opinion from someone who has done this a few hundred times, and a short list of fixes you can act on with or without us.
Worth grabbing coffee while we're in town? A quick call works too if that's easier.
Best Regards,Kalpesh MaheshwariPresident, Aktiv Software Inc.+1 848 219 9238
von "Kalpesh Maheshwari" <km@aktivsoftware.com> - 01:41 - 9 Sept. 2026 -
Re: Turnpack, LLC Quotation (Ref SO26351118) - Substrate camera and Perfection Magazine
Hi Chris,I placed the Req. for the magazine rework. If I drop them off this week, how soon could we get them back?
Rgds,Mark CunninghamSenior Process Engineert: 480-550-9702|m: 480-684-4163
From: Chris Berger <info@turnpack.com>
Sent: Thursday, September 3, 2026 1:29 AM
To: Mark Cunningham <mark.cunningham@sarasmicro.com>
Subject: Turnpack, LLC Quotation (Ref SO26351118) - Substrate camera and Perfection MagazineHi Mark,
sorry took a minute. see quote attached. let me know if you need anything else.
Chris
Christopher Berger
Turnpack — Efficiency Redefined Through Automation
von Mark Cunningham - 12:57 - 9 Sept. 2026 -
Re: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
Thank you for the updated info. I have added it to your account.
Thank you,Carmen CarneyBookkeeper ManagerBaker Rigging(480) 939-4233
From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, September 8, 2026 2:56 PM
To: Accounts Receivable <AR@bakerrigging.com>
Subject: Re: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLCsophospsmartbannerendYou don't often get email from info@turnpack.com. Learn why this is importantHi we will get this taken care of right away. Apologies for the delay.
To ensure proper processing please update the address to below and the contact email to info@turnpack.com. company is Turnpack LLC.Chris was not aware I didnt have this as I was the contact. Thank you!
Lorena Carrillo
Office Manager
Office: 480-331-1878
Direct Line: 781-938-0069
NEW ADDRESS: 6922 Via Northgate Ste 101, Mesa, AZ 85212
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder
On Tue, Sep 8, 2026, 2:50 PM Christopher Berger <cberger@turnpack.com> wrote:
---------- Forwarded message ---------
From: Baker Rigging <quickbooks@notification.intuit.com>
Date: Tue, Sep 8, 2026 at 2:23 PM
Subject: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
To: <cberger@turnpack.com>
Cc: <ar@bakerrigging.com>
Your invoice is ready!
BALANCE DUE$11,670.40
This is an automated reminder that we have not received a payment for this invoice yet. Please remit payment immediately. Payment can be made by credit card, at your request, with an additional bank processing fee of 3%. For this option, and for other questions or assistance, please email ar@bakerrigging.com.
If payment has already been made by check, it might be in the mail. Please disregard this email if so.
Thank you.Bill toTermsNet 30Sales repMike07/31/2026Machinery Crew$2,360.00Relocate 3 machines to new location. Haas VF4, Haas DT1, Yama Seiki GA-20000L. Load onto Baker Rigging trucks and deliver to new address. Unload and set per customer direction.8 X $295.00Rigger$1,600.0016 X $100.00Truck$1,240.008 X $155.00Materials Cost$720.001 X $720.00Fuel Charge and Insurance$1,250.401 X $1,250.40Equipment Rental$4,500.001 X $4,500.00Balance due$11,670.40Add 3% if paying by Visa or Mastercard. 5% if paying by AmEx.
If invoice is not paid by the due date, customer agrees to pay interest at 15% per annum, and attorney's fees and collection costs if account is referred for collection.If you receive an email that seems fraudulent, please check with the business owner before paying.Rates from 0-36% APR. For example, a $1,000 purchase might cost $90.26/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders . Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. Loan payment(s), including interest, may be due before the merchant provides all services. You may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm and its lending partners do business in accordance with federal Fair Lending laws.
Intuit, Inc. All rights reserved.
--
Christopher BergerPhone: +1 (480) 331-1878Cell: +1 (480) 273-4686
von "Accounts Receivable" <AR@bakerrigging.com> - 12:22 - 9 Sept. 2026 -
Your AutoPay Reminder
The Hartford
Don’t miss important emails! Add businesscenter@mail.service.thehartford.com to your contacts. 
Policy Number(s): 76SBWAS7BC4 Thanks for scheduling your payment Dear Christopher, Just a reminder: your next automatic payment is scheduled for 09/28/26. If that falls on a weekend or bank holiday, the payment will draft on the next business day. Your AutoPay details Company name: TURNKEY PACKAGING SOLUTIONS LLC Billing account number: 15951750 Withdrawal date: 09/28/26 Amount: $19.54 This is for your Business Owner's policy 76SBWAS7BC4, effective 05/24/26 - 05/24/27. If you need more details or want to manage other policies you might have with us, log in to your account. Log In On behalf of NUTMEG INS AGENCY INC/PHS,, thanks for choosing us to help protect the business you’ve worked so hard to build. Have a great day,
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von "The Hartford" <businesscenter@mail.service.thehartford.com> - 05:52 - 9 Sept. 2026 -
Second Chance Picks + Trending Items for You, Friend
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von "Nellis Auction" <nelli@nellisauction.com> - 07:16 - 8 Sept. 2026 -
Re: [EXT] Re: Equipment Help
Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
von "Noah C Ekstrom" <noah.c.ekstrom@henkel.com> - 06:41 - 8 Sept. 2026 -
Re: [EXT] Re: Equipment Help
Thanks for the info guys.When you try to home the machine does the wafer camera move up at all?ChrisOn Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--Christopher Berger
von Chris Berger - 06:26 - 8 Sept. 2026 -
RE: [EXT] Re: Equipment Help
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
14000 Jamboree Road
Irvine, CA 92606 USA
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
von David Grimes - 06:21 - 8 Sept. 2026 -
Fwd: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
---------- Forwarded message ---------
From: Baker Rigging <quickbooks@notification.intuit.com>
Date: Tue, Sep 8, 2026 at 2:23 PM
Subject: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
To: <cberger@turnpack.com>
Cc: <ar@bakerrigging.com>Your invoice is ready!
BALANCE DUE$11,670.40View and pay This is an automated reminder that we have not received a payment for this invoice yet. Please remit payment immediately. Payment can be made by credit card, at your request, with an additional bank processing fee of 3%. For this option, and for other questions or assistance, please email ar@bakerrigging.com.
If payment has already been made by check, it might be in the mail. Please disregard this email if so.
Thank you.Bill toTermsNet 30Sales repMike07/31/2026 Machinery Crew$2,360.00Relocate 3 machines to new location. Haas VF4, Haas DT1, Yama Seiki GA-20000L. Load onto Baker Rigging trucks and deliver to new address. Unload and set per customer direction.8 X $295.00 Rigger$1,600.0016 X $100.00 Truck$1,240.008 X $155.00 Materials Cost$720.001 X $720.00 Fuel Charge and Insurance$1,250.401 X $1,250.40 Equipment Rental$4,500.001 X $4,500.00 Balance due $11,670.40 Add 3% if paying by Visa or Mastercard. 5% if paying by AmEx.
If invoice is not paid by the due date, customer agrees to pay interest at 15% per annum, and attorney's fees and collection costs if account is referred for collection.View and pay If you receive an email that seems fraudulent, please check with the business owner before paying.Rates from 0-36% APR. For example, a $1,000 purchase might cost $90.26/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders . Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. Loan payment(s), including interest, may be due before the merchant provides all services. You may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm and its lending partners do business in accordance with federal Fair Lending laws.
Intuit, Inc. All rights reserved.--Christopher Berger
von Chris Berger - 05:51 - 8 Sept. 2026 -
Re: PO26351905 (3536662)
Hi Chris,
I'm getting confirmation to see which items are returnable, and which have a restock fee. Were you still planning to see what parts you needed before the full cancellation?
Best Regards,
*** Important Notice: Send all Inquiries/Orders to our new Customer Service email address SWSales@flodraulicgroup.com***Will Call Hours are from 9:00am - 4:00pm MSTTony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Office 480.921.5440Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Lorena Carrillo <info@turnpack.com>
Sent: Friday, September 4, 2026 11:09 AM
To: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: PO26351905 (3536662)please cancel this order and issue a RMA what has already shipped thank you.
Turnpack — Efficiency Redefined Through Automation
von Tony Haynes - 05:01 - 8 Sept. 2026 -
Re: Equipment Help
HI Noah,I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?ChrisOn Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom--Christopher Berger
von Chris Berger - 02:01 - 8 Sept. 2026 -
Apple Statement Request: AAPLGS62000804729L
Accounts Receivable,
Apple is requesting a current Accounts Receivable statement (aging report) from TURNKEY PACKAGING SOLUTIONS LLC for all Apple accounts globally. Apple does not hold your customer account number on file and appreciates a full reporting of all accounts you have on file for Apple.
If you are receiving more than one request, Apple has you under multiple supplier names/accounts.
A complete Accounts Receivable statement(s) should include anything open on the account that hasn’t been cleared. This would include any credits, unapplied payments, as well as invoices. You can run the report as of today. No template will be provided (Excel file format preferred).
Please reply to this email with Statement(s) with reference AAPLGS62000804729L to help us correctly account for your response.If you have additional questions you may contact clansinger@apple.com.
Thank you for your cooperation with our ongoing/routine review. Please continue to work with your normal AP process for invoicing, approvals, and payments.Dennis Nkrumah
von apreview@apple.apexanalytix.com - 11:42 - 8 Sept. 2026
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