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Re: Re: Emailed cert multiple times
We sincerely apologize if you recently received an unexpected influx of messages from our Support Team. Due to a temporary system issue, some of our responses were delayed and, once the issue was resolved, they were sent out all at once.
If your inquiry is regarding a missing refund, please first check your Receipts in your Nellis Auction account, as the item(s) in question may have already been refunded. Once a refund receipt has been generated, please allow 3–5 business days for the funds to be reflected in your original payment method, depending on your financial institution's processing times.
If you still need assistance with any of your recent inquiries, please don't hesitate to create a new ticket with the necessary details. We're happy to help with any remaining questions or concerns you may have.
Thank you for your patience and understanding.
Kind regards,
Nellis Auction Support
If your inquiry is regarding a missing refund, please first check your Receipts in your Nellis Auction account, as the item(s) in question may have already been refunded. Once a refund receipt has been generated, please allow 3–5 business days for the funds to be reflected in your original payment method, depending on your financial institution's processing times.
If you still need assistance with any of your recent inquiries, please don't hesitate to create a new ticket with the necessary details. We're happy to help with any remaining questions or concerns you may have.
Thank you for your patience and understanding.
Kind regards,
Nellis Auction Support
von "Nellis Auction" <info@nellisauction.com> - 12:06 - 14 Juli 2026
Referenz
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Re: Emailed cert multiple times
119958:4884032Hi Lorena Carrillo,
Thank you for reaching out to Nellis Auction.
In order to provide you with the most accurate assistance, could you please clarify your question?
This will help me better understand your needs and enable me to offer more specific guidance.
I'm here to help, so please feel free to provide any additional details or context.
Thank you!
On Sat, 11 Jul at 11:17 AM , Nellis Auction <info@nellisauction.com> wrote:Hi Lorena, thank you for your patience, and I'm sorry you've had to resend your paperwork multiple times — that's frustrating. I can see you're at our Phoenix location and that you've been sending your certificate and documentation. I'm going to route this to our team right now so they can locate all the emails you've sent, pull together your complete file, and get you a response without asking you to resend anything again.
von "Nellis Auction" <info@nellisauction.com> - 12:52 - 12 Juli 2026-
Re: Re: Emailed cert multiple times
123113:4884032We sincerely apologize if you recently received an unexpected influx of messages from our Support Team. Due to a temporary system issue, some of our responses were delayed and, once the issue was resolved, they were sent out all at once.
If your inquiry is regarding a missing refund, please first check your Receipts in your Nellis Auction account, as the item(s) in question may have already been refunded. Once a refund receipt has been generated, please allow 3–5 business days for the funds to be reflected in your original payment method, depending on your financial institution's processing times.
If you still need assistance with any of your recent inquiries, please don't hesitate to create a new ticket with the necessary details. We're happy to help with any remaining questions or concerns you may have.
Thank you for your patience and understanding.
Kind regards,
Nellis Auction Support
von "Nellis Auction" <info@nellisauction.com> - 12:06 - 14 Juli 2026
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