Thank you for the response.

Unfortunately, automatic billing was not approved or requested. Your system also has locked the credit card in place so it cannot be edited. If automatic billing had been approved I would not have had to go in and manually process the payment nor would you be going in this long afterwards and charging invoices out of sequence.

Again, a refund on this card will need to be processed by April  10 2026 or a fraud claim will be placed and reported to American Express.

Thank you.

 

From: Lena Padaruth <lena.padaruth@cloudnc.com>
Sent: Monday, March 30, 2026 2:43 AM
To: Info at Turnpack <info@turnpack.com>; CloudNC <cloudnc@cloudnc.com>
Subject: Re: Thank you for your payment

 

Hi Lorena,

 

Thank you for reaching out and sharing your concerns, I’m sorry for any frustration this situation has caused.

I’d like to clarify that the charges in question were processed in line with the signed agreement as attached, which includes a 12-month commitment. In addition, the card details were entered directly into our system at the start of the engagement, which enabled automatic billing against that card in accordance with the agreed payment terms.

We’d be very happy to talk this through with you and make sure everything is fully clear, and I apologise for any inconvenience this may have caused you once again. 

 

Kind regards,

 

Lena Padaruth
Management Accountant
+44 7534225909		|	www.cloudnc.com

 

From: cloudnc@cloudnc.com <cloudnc@cloudnc.com> on behalf of Info at Turnpack <info@turnpack.com>
Date: Friday, 27 March 2026 at 19:00
To: CloudNC <cloudnc@cloudnc.com>
Subject: Re: Thank you for your payment

These payments were not approved and credit card was charged without authorization. 

 

These 3 charges need to be refunded and reversed immediately.  

 

American express will be contacted and informed that we are NOT initiating these charges. 

 

 

 

Respectfully,
Lorena Carrillo

 

On Fri, Mar 27, 2026, 7:59 AM CloudNC <cloudnc@cloudnc.com> wrote:

Thank you for your payment! Hey Chris Berger, Thank you for your payment.   To get started with CAM Assist, please click here. We are offering a free month to you and anyone who you refer to CAM Assist!  Give them your unique link to get started today:  https://www.cloudnc.com/start2?referral_email=info@birchmfg.com Once they pay for their first month both of you will receive that value as a credit on your account.   Subscription email: info@birchmfg.com   If you have questions about your subscription, or would just like to chat, contact us at any time. We'd love to hear from you.     View payments, update them or manage your account on your customer portal. Log into your account now →   PS: We hope you're enjoying your experience with us! As always, feel free to reach out to us. We'd love to hear from you.

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