Info Inbox

Thank you for your time,

Lorena Carrillo

Hello,

Following up on this inquiry. We have now found 11 damaged pieces

Dear Lorena,

I hope this email finds you well.

We are currently working diligently to develop a plan to resolve your RMA in the best and quickest possible way. As part of our solution process, we have already initiated the necessary steps for the reproduction of the affected parts to ensure they meet your exact specifications.

Your satisfaction is our top priority, and we are committed to finding an effective solution. I will update you very soon with the final details and the expected timeline for the new production.

Thank you for your patience and understanding. Should you have any questions or need further assistance in the meantime, please do not hesitate to contact us.

We would appreciate your prompt reply, as this is a matter of high importance to our production team. Please include economy@xometry.com.tr in your reply to ensure full visibility.

Yasin Tugral
Production Manager at Xometry


--------------- Original Message ---------------
From: support@xometry.com [support@xometry.com]
Sent: 1/27/2026, 10:45 AM
To: info@turnpack.com
Subject: RE: [Xometry Support] Re: RMA 1FD05-15010 || Case Number: 05014222

Hello Lorena,

Thank you very much for confirming here; after review of the information provided we will be moving forward with your RMA request at this time. Your assigned case manager will contact you shortly with additional details regarding the recovery timeline and resolution options available to you; please do not hesitate to reach out with any additional questions or concerns in the meantime as we will be happy to assist however we can. 

Thank you for your continued business and the opportunity to make things right. Have a wonderful rest of your day!

Sincerely,

Edric McDaniel

----
Edric McDaniel | Returns and Claims Associate
Xometry | Where Big Ideas are Built
Support hours: M-F 8:00 AM - 8:00 PM EST
Support | Phone: 1-800-983-1959

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--------------- Original Message ---------------
From: Info at Turnpack [info@turnpack.com]
Sent: 1/26/2026, 8:12 PM
To: support@xometry.com
Subject: [Xometry Support] Re: RMA 1FD05-15010 || Case Number: 05014222
 

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