Info Inbox

Thank you for submitting a purchase order. 

This email confirms that your order has been received by our Business Services team.  An order confirmation will be sent once it becomes available.

**Please note we have recently transitioned to a new ERP system, which has caused some delays in processing. Your patience is greatly appreciated during this time. If your request is urgent, please reach out to the territory sales engineer for your area or email us at ERP_Transition@hiwin.com

Our main office phone number is 847-827-2270. 

LTL shipments as “prepay and add” will now be insured at customers’ expense. 

If, you do not wish for your order to be insured:

3. Email orders@hiwin.com with your shipping account number
   -Or-
4. Notify orders@hiwin.com that you will be scheduling a pick-up at our facility. 

Customer accepts sole responsibility on all uninsured shipments.

If, you are going to schedule the pick-up at our facility, our address is 12455 Jim Dhamer Drive, Huntley, IL 60142.

For any questions, please contact our office.

Office hours: Monday-Friday, 8:00am - 5:00pm CST
(excludes holidays) 

Your feedback is important to us! Please take a minute to complete a brief survey about your experience.

Do not reply to this email.

Thank you for your business.
Your HIWIN Team

Note: Please review our updated Terms and Conditions, as of 4/2/2025