Info Inbox

info@turnpack.com wrote:

Thank you can you please update our address to below





Lorena Carrillo

Office Manager

Office: 480-331-1878
Direct Line: 781-938-0069
NEW ADDRESS: 6922 Via Northgate Ste 101, Mesa, AZ 85212

lcarrillo@turnpack.com <mailto:lcarrillo@turnpack.com> | <https://urldefense.com/v3/__http://www.turnpack.com/__;!!L9SVhjMlcw!dePAJj0qpoImy544yEINe-g892WXSYz6KWBH_yIzKbOsXBsQ5pccLHaQXn0_8QnQnwriD7Q-SXLjbiSOyY0$ > https://urldefense.com/v3/__http://www.turnpack.com__;!!L9SVhjMlcw!dePAJj0qpoImy544yEINe-g892WXSYz6KWBH_yIzKbOsXBsQ5pccLHaQXn0_8QnQnwriD7Q-SXLji-c8gUU$
https://urldefense.com/v3/__https://www.turnpack.com/midas-rework/delidder__;!!L9SVhjMlcw!dePAJj0qpoImy544yEINe-g892WXSYz6KWBH_yIzKbOsXBsQ5pccLHaQXn0_8QnQnwriD7Q-SXLjSCTXcEw$

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Thu, 8/6/2026, 8:32 PM UTC

Katarina wrote:

Hi Chris,

Thank you for following up. I've now checked your latest payment attempt and it looks like an incorrect CVV code has been entered. Could you please double check the code and try checking out once again?

Thank you,
Haas Tooling Support - Katarina
Haas Automation Inc.
CustomerSupport@HaasCNC.com
www.HaasTooling.com

Customer Service Hours (7am -3pm) PST M-F
Orders placed after 12pm PST are shipped next business day

Thu, 8/6/2026, 8:27 PM UTC

info@turnpack.com wrote:

Not sure what the issue is. I just used the card with the exact same information and have purchased from Haas with the exact same information without an issue.



Thank you for your time,

Lorena Carrillo

Thu, 8/6/2026, 7:58 PM UTC

Katarina wrote:

Hello, 

I'm reaching out regarding checkout issues with your Tooling saved cart 1041856741. 

The payment has been blocked because the billing address entered does not match what the bank has on file. Please double‑check that you’re using the correct billing address, as it may be different from the shipping address. 

Feel free to reach out here if checkout issues persist or you have any other questions and I'll look into it right away.  

Thank you,
Haas Tooling Support - Katarina
Haas Automation Inc.
CustomerSupport@HaasCNC.com
www.HaasTooling.com

Customer Service Hours (7am -3pm) PST M-F
Orders placed after 12pm PST are shipped next business day

Thu, 8/6/2026, 7:21 PM UTC

Agent wrote:

Hello,

Haas Tooling Customer Support has received your request.
Your case number is PSYASY.

Thank you for reaching out to us!
Your issue is important, and our team will get back to you as soon as possible. Our normal response time is within 24 hours during business hours (Monday–Friday). For inquiries received on weekends or holidays, we’ll respond on the next business day.

If you need immediate assistance, you may contact our Tooling Customer Support Group:

Email: Customersupport@haascnc.com
Phone: 805-988-6919

Customer Service Hours (7am -3pm)PST M-F
Orders place after 12pm PST are shipped next business day

In the meantime, here are some helpful links and resources that may answer your question:

Copy of Receipt / Invoice
You can download your invoice anytime from your Order History page.
Select the order, then click the invoice link. A PDF will be available the day after your order ships.

Order Status & Tracking
You can view your order status anytime on your Order History page.
If your order has shipped, select the order number and click the tracking number on the right side.
Order History: https://www.haastooling.com/my-account/orders

Order Cancellations
Orders can be canceled directly from your Order History within 5 minutes of placing the order.
Please note: cancellations are not guaranteed. If you need help, contact us as soon as possible.
Order History: https://www.haastooling.com/my-account/orders

Machine Support
Your local Haas Dealer (HFO) can assist with machine‑related questions.
Find your HFO here: https://www.haascnc.com/about/contact.html
For troubleshooting guides, manuals, and tutorials, visit the Service section:
https://www.haascnc.com/service.html


Frequently Asked Questions
Find answers to common Haas Tooling questions in our FAQs:
https://www.haastooling.com/why-haas-tooling/faq

Thank you for being a Haas Tooling customer , we look forward to assisting you soon!

Thu, 8/6/2026, 6:57 PM UTC

no_reply@haascnc.com wrote:

Paymetric Pre-Auth failed for the cart with code 1041856741

Customer Name: Chris Berger

Email Address: info@turnpack.com

Error message from Paymetric: Card Validation (pre-authorization) FAILED: Decision=REJECT, ReasonCode=-100, ProcessorResponse=Approved. AVS Check PASSED, CVV Check FAILED.



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Thu, 8/6/2026, 6:57 PM UTC