Your Airgas Order# 1146464314 has been placed

Airgas an Air Liquide company

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Thank You Chris Berger

Your order has been received and is being processed. Please review the order and shipping details. If you have any questions, please contact us.

See details below.

User:	info@turnpack.com
Ordered By:	Chris Berger
Order #:	1146464314

Ordered Date:	02/19/2026
Payment Terms:	CASH/ CHECK/ CREDIT CARD

Sold to:
Account Number:	4937562
Address:	Turnkey Packaging Solutions Llc Dba Turnpack Llc 22425 S Scotland CT Ste 104 Queen Creek, AZ 85142-1056 US

Shipped to:
Account Number:	4939036
Address:	Turnkey Packaging Solutions Llc Dba Turnpack Llc 10 Tower Office Park Ste 606 Woburn, MA 01801-2155 US

Account Contact Emails

info@turnpack.com

Shipping Notes:

George Bloom Cell phone: 781-640-7886
for delivery only. call office for anything else.
Buyer Phone #: 4803311878

NITROGEN UHP 80 CGA 580

Part #:

NI UHP80

Qty:

1

UOM:

CL

Currency Unit:

USD

Unit Price:

258.72 per 1 CL

Ext Price:

258.72

Energy Charge:

.50

Est. Ship Date:

03/04/2026

Delivery Flat Fee:

$88.00

Fuel Charge Flat:

$13.35

Airgas Hazmat Charge:

$48.38

Subtotal:

$408.95

Taxes:

$0.00

Discount:

$0.00

Order Total:

$408.95

Questions About Your Order?

Call us at 1-866-935-3370 or email:

wecanhelp@airgas.com

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*Actual charges such as delivery, special handling, hazardous material, taxes or other charges may be added to the cost of this order as required.
**Cylinder rental may apply and will be billed separately at the end of each month until the cylinder is returned.

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This email was sent by: Airgas
259 North Radnor-Chester Rd., Radnor, PA, 19087, USA

by "Airgas" <orders@e.airgas.com> - 12:53 - 19 Feb 2026

RE: [EXTERNAL] RE: Status PO's 4410311785 and 4410316932

Hi good day,

Any update about delivery date on this PO?

Regards,

Jonathan Castro Delgado.
Indirect Procurement Sr Supervisor.

Office: 686 580 5570

Direct: 686 355 2345

jonathan.castro@intusurg.com

INTUITIVE

intuitive.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, January 22, 2026 1:44 PM
To: Jonathan Castro <Jonathan.Castro@intusurg.com>
Cc: Lorena <info@turnpack.com>
Subject: Re: [EXTERNAL] RE: Status PO's 4410311785 and 4410316932

Hi Jonathan,

We are working on it. As soon as I hear back from the MFG I will let you know.

Chris

On Thu, Jan 22, 2026 at 2:40 PM Jonathan Castro <Jonathan.Castro@intusurg.com> wrote:

Hi,

We need to do something here because March 13 is not a good date for us.

We need both orders at least first week of February, please confirm an action plan.

Regards,

Jonathan Castro Delgado.
Indirect Procurement Sr Supervisor.

Office: 686 580 5570

Direct: 686 355 2345

jonathan.castro@intusurg.com

INTUITIVE

intuitive.com

From: Lorena <info@turnpack.com>
Sent: Wednesday, January 21, 2026 2:36 PM
To: Jonathan Castro <Jonathan.Castro@intusurg.com>; cberger@turnpack.com
Subject: [EXTERNAL] RE: Status PO's 4410311785 and 4410316932

Caution: External Sender

Estimated ship date is March 13 with a 1 day shipping period.

Thank you for your time,

Lorena Carrillo

From: Jonathan Castro <Jonathan.Castro@intusurg.com>
Sent: Tuesday, January 20, 2026 11:03 AM
To: info@turnpack.com; cberger@turnpack.com
Subject: Status PO's 4410311785 and 4410316932
Importance: High

Hi good day,

Could you please help me with delivery date for both PO’s.

4410311785 and 4410316932.

We need an update ASAP.

Regards,

Jonathan Castro Delgado.
Indirect Procurement Sr Supervisor.

Office: 686 580 5570

Direct: 686 355 2345

jonathan.castro@intusurg.com

INTUITIVE

intuitive.com

NOTE THAT THIS EMAIL ORIGINATED FROM OUTSIDE OF INTUITIVE SURGICAL.
Be alert for fraudulent emails that spoof internal "@intusurg.com" email addresses. Report any suspicious emails using the "Report Phish" button. Click KB0014776 for more information on the "Report Phish" button and to learn more about differentiating phishing from spam and bulk email, please review KB0014940.

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

by "Jonathan Castro" <Jonathan.Castro@intusurg.com> - 12:41 - 19 Feb 2026

Airgas has requested to add a payment method

SnapPay

Dear Valued Customer,

Thank you for your recent business with Airgas.

To ensure your financial information is protected, we have generated a secure, unique link for you to complete your payment for this transaction. You can submit your payment details confidently by clicking below:

Pay Now

Custom Fields

Customer Name	Transaction Amount
TURNKEY PACKAGING SOLUTIONS LLC	408.95

For your security, please note:

Time Sensitive:

This link is valid for 3 days .

Secure Connection:

This payment portal is fully encrypted and PCI compliant to ensure your data remains safe.

If you have any questions or need further clarification, please do not hesitate to contact our customer service team at the telephone number provided on the front of the invoice.

We appreciate your partnership.

Sincerely,

The Airgas Team

by donotreply@snappayglobal.com - 12:21 - 19 Feb 2026

Order 0125016 Acknowledgement

Dear TURNPACK, LLC

Attached is your Order Acknowledgement for order 0125016.

Thanks for your business; we really appreciate it.

Customer Service Team
STELLAR TECHNICAL PRODUCTS

by sales@stellartechnical.com - 11:52 - 19 Feb 2026

1 attachments 1 attachments

Invoice #INV2026010007 marked as Paid by Intuitive

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by do_not_reply@intuitive.coupahost.com - 10:16 - 19 Feb 2026

Invoice #INV2026010003 marked as Paid by Intuitive

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by do_not_reply@intuitive.coupahost.com - 10:16 - 19 Feb 2026

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by do_not_reply@intuitive.coupahost.com - 10:12 - 19 Feb 2026

Invoice #INV2026010006 marked as Paid by Intuitive

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by do_not_reply@intuitive.coupahost.com - 10:12 - 19 Feb 2026

RE: [External] RE: Account Coverage - Arrow Electronics

Hi Lorena,

I’m seeing our sister company Verical has SC20M-1TK6 and SC20M1S31 in stock which can be purchased using the terms on your account:

https://www.verical.com/pd/souriau-contacts-SC20M1S31-5690320?utm_currency=USD&utm_source=FindChips&utm_medium=buyNow

https://www.verical.com/pd/souriau-contacts-SC20M-1TK6-2104006?utm_currency=USD&utm_source=FindChips&utm_medium=buyNow

Would either of these work for you?

Rayner Craig

Inside Sales Representative

T: +1 902-459-2943

E: rayner.craig@arrow.com

Arrow Electronics

|

arrow.com

From: Lorena <info@turnpack.com>
Sent: Wednesday, February 18, 2026 6:34 PM
To: Rayner Craig <rayner.craig@arrow.com>
Subject: [External] RE: Account Coverage - Arrow Electronics

Some people who received this message don't often get email from info@turnpack.com. Learn why this is important

CAUTION: This email originated from outside of the organization. This message might not be safe, use caution in opening it. If in doubt, do not open the attachment nor links in the message.

Could you send a price for 15 of Socket Small SC20M, our part D4EHSMSK

Lorena Carrillo

Office Manager

Office: 480-331-1878
Line: 781-938-0069

22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142

lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder

From: Rayner Craig <rayner.craig@arrow.com>
Sent: Wednesday, February 18, 2026 1:56 PM
To: George Bloom <gbloom@midastechnology.com>
Subject: Account Coverage - Arrow Electronics

Hi George

I’d like to introduce myself where I’m now assigned as your dedicated sales rep for Arrow Electronics.

I will be your primary point of contact for helping you with any quotes or purchases.

Please let me know if you have any questions.

Thank you,

Rayner Craig

Inside Sales Representative

T: +1 902-459-2943

E: rayner.craig@arrow.com

Arrow Electronics

|

arrow.com

Rayner Craig

Inside Sales Representative

T: +1 902-459-2943

E: rayner.craig@arrow.com

Arrow Electronics

|

arrow.com

by "Rayner Craig" <rayner.craig@arrow.com> - 10:06 - 19 Feb 2026

4 attachments 4 attachments

FLODRAULIC GROUP, INC. - Invoice# 6847403

TURNKEY PACKAGING SOLUTIONS LLC


See attached file(s).




ACCOUNTS RECEIVABLE
FLODRAULIC GROUP, INC.
AR@flodraulicgroup.com

by "ACCOUNTS RECEIVABLE" <AR@flodraulicgroup.com> - 09:12 - 19 Feb 2026

1 attachments 1 attachments

Action needed: Provide additional registration information to NGC Supply Chain

NGC Supply Chain

Hello Chris Berger,

Supplier Name: TURNKEY PACKAGING SOLUTIONS LLC
Supplier Address: 22425 S Scotland Ct, Queen Creek, US-AZ

NGC Supply Chain reviewed your registration and needs additional information before approval. Please provide the information described in the following comments.

Comments:
4.3 Third Request - The W9 in 4.3 appears to have a Digital Adobe signature which is verified by your response in 4.7. If this is a digital adobe signature, a digital adobe signature certificate with a timestamp is required. If this is a wet signature, please correct your response to 4,7 to reflect Ink format and resubmit.

To provide this information, go to the registration questionnaire and update your answers.

Click Here

Sincerely,
NGC Supply Chain

You are receiving this email because your customer, NGC Supply Chain, has identified you as the appropriate contact for this correspondence. If you are not the correct contact, please contact NGC Supply Chain.

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by "Ariba Administrator" <no-reply@ansmtp.ariba.com> - 08:41 - 19 Feb 2026

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by "DMARC Aggregate Report" <dmarcreport@microsoft.com> - 03:56 - 19 Feb 2026

1 attachments 1 attachments

Invoice for Your Order PO26071601

562-692-5911
562-695-2323 (fax)
la.sales@mcmaster.com

Invoice

Billed to

TURNPACK LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK AZ 85142

Purchase Order	PO26071601
Total	$961.23
Invoice	60093559
Invoice Date	2/18/26
Payment Terms	2% 10, Net 30
Deduct $18.75 on merchandise if paid by 2/28/26.

Shipped to

Attention: Suite 104

Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142

Mail Payment to	McMaster-Carr PO Box 7690 Chicago IL 60680-7690
Your Account	438808000

Christopher Berger placed this order.

Line		Product	Ordered	Shipped	Price	Total
1	7673K63	Continuous-Flex Cable 600V AC, Four 16-Gauge Wires, 50 ft. Length	1 Each	1	163.50 Each	163.50
2	7673K57	Continuous-Flex Cable 600V AC, Four 18-Gauge Wires, 50 ft. Length	1 Each	1	122.50 Each	122.50
3	5337N21	Continuous-Flex Cable, 300V AC, Four 22-Gauge Wires, 50 Feet Long	1 Each	1	123.70 Each	123.70
4	4514N11	Continuous-Flex Cable, 600V AC, Fifteen 22 Gauge Wires, 20 Feet Long	1 Each	1	90.20 Each	90.20
5	8841T41	Quick-Connect Terminal Block, 5 Circuits, Black	10 Each	10	4.83 Each	48.30
6	8128T1	Industrial Communication-Standard Cable Flexible, MODBUS, 0.23" OD, 10 ft. Length	1 Each	1	38.30 Each	38.30
7	7734T4	Category 5E Shielded Ethernet Cord, RJ45 x RJ45, 10 Feet Long, Black	10 Each	10	28.72 Each	287.20
8	5225K566	Push-to-Connect Tube Fitting for Air, 90 Degree Swivel Elbow, for 6mm Tube OD, M5 x 0.8mm Male	10 Each	10	6.40 Each	64.00

Merchandise	937.70
Shipping	23.53
Total	$961.23

Packing List	Shipped	Weight	Carrier	Tracking
2977181-01	02/18/2026	15 lb	FedEx	512608136752

Federal ID 36-1458720

by "McMaster-Carr" <invoice.reply@mcmaster.com> - 02:56 - 19 Feb 2026

2 attachments 2 attachments

SAP Business Network - Degradation: Issue Resolved (EVC1940031)

SAP Communication

Issue Resolved

You can access the system again.

Dear SAP Business Network Supplier,

The Degradation reported previously has been resolved.

Impact Prior to Resolution:

A subset of our SAP Business Network suppliers may experience transactions such as Order Confirmations and Invoices temporarily stuck in Queued status.

Solution:

SAP Technical Teams identified and removed a transaction that was responsible for the slowness in processing of transactions as experienced by a subset of our SAP Business Network suppliers, fully restoring system functionality.

We are sorry for any inconvenience this may have caused. Thank you for your patience.

Start Time: February 18, 2026 at 8:15:00 PM UTC
End Time: February 18, 2026 at 9:14:00 PM UTC

Product Name	Affected Entity
SAP Business Network	SAP Business Network for Suppliers

Questions

Please contact SAP Support by visiting Help Center.

Let's Run Better Together!
Your SAP Team

SAP SE | Dietmar-Hopp-Allee 16 | 69190 Walldorf | Germany
www.sap.com

This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.

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by "SAP CloudSupport Alerts" <sapcloudsupport@alerts.ondemand.com> - 08:41 - 18 Feb 2026

Remittance Information from Intuitive Surgical

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by "paymentremittanceinformation wellsfargo.com" <paymentremittanceinformation@wellsfargo.com> - 08:26 - 18 Feb 2026

Shipped on Order PO26071601: Control Cable and 7 Other Items

We shipped the control cable and 7 other items on order PO26071601. You will receive them tomorrow. Track your shipment using FedEx 512608136752.

by "McMaster-Carr" <la.sales@mcmaster.com> - 07:56 - 18 Feb 2026

1 attachments 1 attachments

SAP Business Network - Degradation: Issue Identified (EVC1990066)

SAP Communication

Issue Identified

We apologize for impacting your business and appreciate your patience while we work to resolve it.

Dear SAP Business Network Supplier,

We have identified a Degradation affecting your below entities.

Impact:

A subset of our SAP Business Network suppliers may experience transactions such as Order Confirmations and Invoices temporarily stuck in Queued status.

The response team continues to investigate this issue at the highest priority.

Start Time: February 18, 2026 at 8:15:00 PM UTC

Product Name	Affected Entity
SAP Business Network	SAP Business Network for Suppliers

Questions

Please contact SAP Support by visiting Help Center.

Let's Run Better Together!
Your SAP Team

SAP SE | Dietmar-Hopp-Allee 16 | 69190 Walldorf | Germany
www.sap.com

This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.

You have received this notification because your email address, or a group email address that you belong to, is configured in an account on the SAP Business Network. To make changes, please update the Network Service Subscription by selecting settings and notifications within your profile to the top right. If you do not have access to your organization's account, please request assistance from your SAP Business Network Account Administrator or submit a request for assistance via Help Center.

To ensure you continue to receive SAP related information properly please add SAP CloudSupport Alerts sapcloudsupport@alerts.ondemand.com to your address book or safe senders list.

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by "SAP CloudSupport Alerts" <sapcloudsupport@alerts.ondemand.com> - 07:31 - 18 Feb 2026

Confirmation for Your Order PO26071601

Thank you for your order. We will deliver your items tomorrow between 3 and 5 pm.

Confirmation

Delivery address Turnpack LLC 22425 S Scotland CT Ste 104 Queen Creek AZ 85142 Attention: Suite 104 Billing address Turnpack LLC 22425 S Scotland CT Ste 104 Queen Creek AZ 85142	Delivery method Standard	Order date 2/18/2026
	Payment method Invoice	Placed by Christopher Berger
		McMaster-Carr number 2977181

PO26071601
Delivers Feb 19, 3-5 pm
1	Continuous-Flex Cable 600V AC, Four 16-Gauge Wires, 50 ft. Length 7673K63	1 each	163.50 each	$163.50
2	Continuous-Flex Cable 600V AC, Four 18-Gauge Wires, 50 ft. Length 7673K57	1 each	122.50 each	$122.50
3	Continuous-Flex Cable 300V AC, Four 22-Gauge Wires, 50 Feet Long 5337N21	1 each	123.70 each	$123.70
4	Continuous-Flex Cable 600V AC, Fifteen 22 Gauge Wires, 20 Feet Long 4514N11	1 each	90.20 each	$90.20
5	Quick-Connect Terminal Block 5 Circuits, Black 8841T41	10 each	4.83 each	$48.30
6	Industrial Communication-Standard Cable Flexible, MODBUS, 0.23" OD, 10 ft. Length 8128T1	1 each	38.30 each	$38.30
7	Category 5E Shielded Ethernet Cord RJ45 x RJ45, 10 Feet Long, Black 7734T4	10 each	28.72 each	$287.20
8	Push-to-Connect Tube Fitting for Air 90 Degree Swivel Elbow, for 6mm Tube OD, M5 x 0.8mm Male 5225K566	10 each	6.40 each	$64.00

	Merchandise	937.70
	Shipping	23.53
	Total	$961.23

Your order is subject only to our terms and conditions, available at www.mcmaster.com or from our Sales Department.

Phone: (562) 692-5911

Email: la.sales@mcmaster.com

by "McMaster-Carr" <la.sales@mcmaster.com> - 07:16 - 18 Feb 2026

2 attachments 2 attachments

RE: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris –

Address:

15120 Innovation Drive

San Diego, CA 92128

The machine is not in a lab that requires additional ID or access, so all you will need is a valid government ID (driver’s license, passport, etc) to be issued a Visitor badge by our Security team when you arrive. You’ll be escorted for the entirety of the trip.

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:40 PM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

One more thing before I send the quote. Can you send me your address and let me know if there are special ID or access requirements?

Chris

On Wed, Feb 18, 2026 at 3:30 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Thanks, Chris! Yes, if we would plan on you being onsite next Wed, that would be fantastic! Even if we get the machine running before then (Dave is back next Tues), it would be good peace of mind to have your expertise give the machine a good check-up.

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Dave,

I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.

If you can't get it up and running I can probably be onsite next Wednesday.

Chris

On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.

I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.

Thank you,

Dave

Get Outlook for iOS

From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris –

Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.

We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?

Many thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.

Chris

On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Hi Chris –

Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.

The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?

Sorry for the armchair QBing.

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David,

Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.

Did you inspect the BMC tool surface?

Chris

On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.

Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.

Thank you,

Dave

Get Outlook for iOS

From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

HI Mike,

To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).

Hope this helps. You guys did great work on your own, you are almost there.

Chris

On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

All –

As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hello Chris,

Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!

You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.

Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.

There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David/Mike,

Sorry took me a bit longer to get the picture. Hope this helps

Chris

On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.

Chris

On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.

This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.

We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.

Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?

Our location is:

15120 Innovation Dr

San Diego, CA 92128

Thank you,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Thanks for the update, Dave.

Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:

Hi Chris,

It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.

Best regards,

Dave

From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris,

For our call I have added info to the log file timeline below.

Thank you,

Dave

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?

Time

Event

~Jan 11

Warning precedes the alarm (customer report)

Jan 13 09:51

First theta homing failure — tracking error + current limit

Jan 13 11:16

Shifts to Error 62 (index pulse not found), Alarm 2.2609

Jan 13 15:16-15:20

Multiple init attempts, all fail with Error 62

Jan 13–~Jan 20

Alarm state persists for ~1 week

~Jan 20

Manual spinning + repeated calibration resolves 2.2609

~Jan 20 onward

Theta homed but ~4° off center

Jan 29 12:23

Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)

Jan 29 13:43

Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).

Jan 29 14:07-14:11

Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)

Jan 29 14:34-15:06

Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)

Jan 29 15:25

Bond force calibration fails

Jan 29 15:27-15:45

Continued tool detection failures during production attempts

Chris

On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Thank you, Jim!

Hi Chris,

Thank you offering to help with our machine woes. This has been an evolving issue since January 13^th.

System info:

MC4 Datacon 2200 evo Automatic Dispense and Component Placement System

SN: 9502610007253

Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.

Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.

Symptoms:

1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.

This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.

After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.

Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.

Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.

Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.

Best regards,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine Support

Hi Jim,

Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:

Machine Serial number and configuration (images would be helpful so I know what you in the machine)
Description of the problem
Screenshot of the errors
Logfile

Thanks,

Chris

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:

Hi Christopher,

Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.

Dave, please provide a quick summary of the current situation.

--Jim

JIM WERLAND   |   Director, NIC San Diego Manufacturing Engineering

Northrop Grumman Corporation   |   Mission Systems

O: 858-592-3288   |   C: 858-735-1286   |   jim.werland@ngc.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

by michael.a.white@ngc.com - 06:21 - 18 Feb 2026

3 attachments 3 attachments

Re: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

One more thing before I send the quote. Can you send me your address and let me know if there are special ID or access requirements?

Chris

On Wed, Feb 18, 2026 at 3:30 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Thanks, Chris! Yes, if we would plan on you being onsite next Wed, that would be fantastic! Even if we get the machine running before then (Dave is back next Tues), it would be good peace of mind to have your expertise give the machine a good check-up.

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Dave,

I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.

If you can't get it up and running I can probably be onsite next Wednesday.

Chris

On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.

I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.

Thank you,

Dave

Get Outlook for iOS

From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris –

Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.

We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?

Many thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.

Chris

On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Hi Chris –

Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.

The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?

Sorry for the armchair QBing.

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David,

Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.

Did you inspect the BMC tool surface?

Chris

On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.

Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.

Thank you,

Dave

Get Outlook for iOS

From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

HI Mike,

To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).

Hope this helps. You guys did great work on your own, you are almost there.

Chris

On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

All –

As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hello Chris,

Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!

You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.

Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.

There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David/Mike,

Sorry took me a bit longer to get the picture. Hope this helps

Chris

On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.

Chris

On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.

This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.

We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.

Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?

Our location is:

15120 Innovation Dr

San Diego, CA 92128

Thank you,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Thanks for the update, Dave.

Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:

Hi Chris,

It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.

Best regards,

Dave

From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris,

For our call I have added info to the log file timeline below.

Thank you,

Dave

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?

Time

Event

~Jan 11

Warning precedes the alarm (customer report)

Jan 13 09:51

First theta homing failure — tracking error + current limit

Jan 13 11:16

Shifts to Error 62 (index pulse not found), Alarm 2.2609

Jan 13 15:16-15:20

Multiple init attempts, all fail with Error 62

Jan 13–~Jan 20

Alarm state persists for ~1 week

~Jan 20

Manual spinning + repeated calibration resolves 2.2609

~Jan 20 onward

Theta homed but ~4° off center

Jan 29 12:23

Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)

Jan 29 13:43

Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).

Jan 29 14:07-14:11

Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)

Jan 29 14:34-15:06

Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)

Jan 29 15:25

Bond force calibration fails

Jan 29 15:27-15:45

Continued tool detection failures during production attempts

Chris

On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Thank you, Jim!

Hi Chris,

Thank you offering to help with our machine woes. This has been an evolving issue since January 13^th.

System info:

MC4 Datacon 2200 evo Automatic Dispense and Component Placement System

SN: 9502610007253

Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.

Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.

Symptoms:

1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.

This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.

After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.

Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.

Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.

Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.

Best regards,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine Support

Hi Jim,

Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:

Machine Serial number and configuration (images would be helpful so I know what you in the machine)
Description of the problem
Screenshot of the errors
Logfile

Thanks,

Chris

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:

Hi Christopher,

Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.

Dave, please provide a quick summary of the current situation.

--Jim

JIM WERLAND   |   Director, NIC San Diego Manufacturing Engineering

Northrop Grumman Corporation   |   Mission Systems

O: 858-592-3288   |   C: 858-735-1286   |   jim.werland@ngc.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

by Chris Berger - 05:41 - 18 Feb 2026

3 attachments 3 attachments

Time	Event
~Jan 11	Warning precedes the alarm (customer report)
Jan 13 09:51	First theta homing failure — tracking error + current limit
Jan 13 11:16	Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20	Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20	Alarm state persists for ~1 week
~Jan 20	Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward	Theta homed but ~4° off center
Jan 29 12:23	Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43	Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11	Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06	Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25	Bond force calibration fails
Jan 29 15:27-15:45	Continued tool detection failures during production attempts

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