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Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
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Tony Haynes Technical Sales Representative FLODRAULIC
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Sent: Tuesday, March 3, 2026 6:01 PM
To: Tony Haynes <thaynes@flodraulicgroup.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
I don’t feel it was done intentional but if I knew we were being charged the way we are I would have written the PO differently. I may have overlooked it but I did not see where it says we are responsible for your freight-in costs. If you’re delivering the parts then its all the same to me I just don’t want to pay for shipping to you then to us just down the street. Especially if you are shipping in items for other customers and we are being billed the freight. There is no quick and accurate way to allocate that.
As long as this is resolved going forward and we are all on the same page, that is great.
Thank you for your time,
Lorena Carrillo
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Tuesday, March 3, 2026 3:06 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Absolutely, anything after this order will be directly shipped to you. I just wanted to make sure you knew that we were not trying to double charge you freight or upcharge the freight.
I agree, shipping it directly will be quicker and cost effective.
Best Regards,
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Tony Haynes Technical Sales Representative FLODRAULIC
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From: Lorena <info@turnpack.com>
Sent: Tuesday, March 3, 2026 12:44 PM
To: Tony Haynes <thaynes@flodraulicgroup.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Understood. I’ve just typically seen here is it built into your pricing as a cost or it is dropped shipped to us so maybe I am not aware. My concern is paying for shipping twice. So shipping direct seems quicker and more cost effective.
I would rather have us billed for the shipping. I have given out our number before and then things are shipped wrong and I have no control since I gave someone else permission.
Thank you for reaching out.
Thank you for your time,
Lorena Carrillo
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Tuesday, March 3, 2026 12:25 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hi Lorena,
I wanted to check if you have a FedEx (or other carrier) shipping account we can use for future orders. Using your account would help streamline freight handling on upcoming shipments.
For context, SMC charges inbound freight from Japan based on item weight. Whether the product ships to our facility first or is dropped directly to you, SMC applies inbound freight charges. We do not mark up these freight costs.
There will be freight charges associated with the remaining parts still in transit, so I wanted to ensure we’re aligned moving forward. If you can provide a shipping account, we can apply it to future shipments. Otherwise, we will continue shipping direct using the account we have on file, which will still include the inbound freight from SMC.
Please let me know how you’d like to proceed.
Best Regards,
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Tony Haynes Technical Sales Representative FLODRAULIC
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From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Monday, March 2, 2026 3:35 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hi Lorena,
I'm following up with the freight charges, unfortunately I have not gotten approval and we can't issue the credit back on that freight invoice.
I understand your concern, and I agree that this should have been communicated more clearly upfront regarding shipment routing. Moving forward, we will ensure orders are drop shipped when appropriate, and that freight expectations are clearly explained I can also provide estimated freight costs in advance based on item weight to ensure full visibility.
We value the opportunity to support you and are committed to improving communication moving forward.
Best Regards,
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Tony Haynes Technical Sales Representative FLODRAULIC
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From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Monday, March 2, 2026 2:28 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hi Lorena,
We will have everything dropshipped in the future.
I'm going to work to get this credited back.
Best Regards,
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Tony Haynes Technical Sales Representative FLODRAULIC
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From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 2:00 PM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Then if we are paying your receiving costs this should have been drop shipped to us instead of having us pay a courier / freight to us. This also should have been made aware to us and included in the quote. So we were aware we are paying shipping to you and then to us. I understand paying shipping to us but paying for your shipping cost should have been included in the quote.
Since we were not made aware this needs to be credited back.
Thank you for your time,
Lorena Carrillo
From: Daniel Mayne <dmayne@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 1:41 PM
To: Info at Turnpack <info@turnpack.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: Fw: FLODRAULIC GROUP, INC. - Invoice# 6850962
Good afternoon Lorena,
This freight charge is for the inbound freight on the SMC components we had to ship in from them. That was their charge to ship to us in Gilbert. Please let me know if you have any other questions about.
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DANIEL MAYNE Customer Service Representative FLODRAULIC
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If you need to place an order, obtain a quote, or follow up on an existing order, please send all emails to: azorders@flodraulicgroup.com.
From: A R <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 10:49 AM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: FW: FLODRAULIC GROUP, INC. - Invoice# 6850962
Hello Daniel,
The customer needs to be assisted with question below.
Thanks,
ACCOUNTS RECEIVABLE
FLODRAULIC
Direct 317.890.3770
Fax 317.890.3701
AR@flodraulicgroup.com
3539 N 700 W, Greenfield, IN 46140
PC
www.flodraulic.com
-----Original Message-----
From: Lorena <info@turnpack.com>
Sent: Thursday, February 26, 2026 12:44 PM
To: A R <AR@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Why is there a $200 freight charge if we picked up?
Thank you for your time,
Lorena Carrillo
-----Original Message-----
From: ACCOUNTS RECEIVABLE <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 6:23 AM
To: AP@TURNPACK.COM
Cc: AR@flodraulicgroup.com
Subject: FLODRAULIC GROUP, INC. - Invoice# 6850962
TURNKEY PACKAGING SOLUTIONS LLC
See attached file(s).
ACCOUNTS RECEIVABLE
FLODRAULIC GROUP, INC.
AR@flodraulicgroup.com
by Tony Haynes - 01:52 - 4 Mar 2026
Reference
-
Re: FLODRAULIC GROUP, INC. - Invoice# 6850962
Absolutely, anything after this order will be directly shipped to you. I just wanted to make sure you knew that we were not trying to double charge you freight or upcharge the freight.
I agree, shipping it directly will be quicker and cost effective.
Best Regards,
Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Lorena <info@turnpack.com>
Sent: Tuesday, March 3, 2026 12:44 PM
To: Tony Haynes <thaynes@flodraulicgroup.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962Understood. I’ve just typically seen here is it built into your pricing as a cost or it is dropped shipped to us so maybe I am not aware. My concern is paying for shipping twice. So shipping direct seems quicker and more cost effective.
I would rather have us billed for the shipping. I have given out our number before and then things are shipped wrong and I have no control since I gave someone else permission.
Thank you for reaching out.
Thank you for your time,
Lorena Carrillo
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Tuesday, March 3, 2026 12:25 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962Hi Lorena,
I wanted to check if you have a FedEx (or other carrier) shipping account we can use for future orders. Using your account would help streamline freight handling on upcoming shipments.
For context, SMC charges inbound freight from Japan based on item weight. Whether the product ships to our facility first or is dropped directly to you, SMC applies inbound freight charges. We do not mark up these freight costs.
There will be freight charges associated with the remaining parts still in transit, so I wanted to ensure we’re aligned moving forward. If you can provide a shipping account, we can apply it to future shipments. Otherwise, we will continue shipping direct using the account we have on file, which will still include the inbound freight from SMC.
Please let me know how you’d like to proceed.
Best Regards,
Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Monday, March 2, 2026 3:35 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962Hi Lorena,
I'm following up with the freight charges, unfortunately I have not gotten approval and we can't issue the credit back on that freight invoice.
I understand your concern, and I agree that this should have been communicated more clearly upfront regarding shipment routing. Moving forward, we will ensure orders are drop shipped when appropriate, and that freight expectations are clearly explained I can also provide estimated freight costs in advance based on item weight to ensure full visibility.
We value the opportunity to support you and are committed to improving communication moving forward.
Best Regards,
Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Tony Haynes <thaynes@flodraulicgroup.com>
Sent: Monday, March 2, 2026 2:28 PM
To: Lorena <info@turnpack.com>
Cc: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: Re: FLODRAULIC GROUP, INC. - Invoice# 6850962Hi Lorena,
We will have everything dropshipped in the future.
I'm going to work to get this credited back.
Best Regards,
Tony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 2:00 PM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962Then if we are paying your receiving costs this should have been drop shipped to us instead of having us pay a courier / freight to us. This also should have been made aware to us and included in the quote. So we were aware we are paying shipping to you and then to us. I understand paying shipping to us but paying for your shipping cost should have been included in the quote.
Since we were not made aware this needs to be credited back.
Thank you for your time,
Lorena Carrillo
From: Daniel Mayne <dmayne@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 1:41 PM
To: Info at Turnpack <info@turnpack.com>
Cc: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: Fw: FLODRAULIC GROUP, INC. - Invoice# 6850962Good afternoon Lorena,
This freight charge is for the inbound freight on the SMC components we had to ship in from them. That was their charge to ship to us in Gilbert. Please let me know if you have any other questions about.
DANIEL MAYNE
Customer Service Representative
FLODRAULIC
Office 480.921.5440
Direct 480.921.5449
Fax 480.921.3272
dmayne@flodraulicgroup.com
1150 N. FIESTA BLVD, GILBERT AZ 85233
ISO 9001:2015 Registered
If you need to place an order, obtain a quote, or follow up on an existing order, please send all emails to: azorders@flodraulicgroup.com.
From: A R <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 10:49 AM
To: Daniel Mayne <dmayne@flodraulicgroup.com>
Subject: FW: FLODRAULIC GROUP, INC. - Invoice# 6850962Hello Daniel,
The customer needs to be assisted with question below.
Thanks,
ACCOUNTS RECEIVABLE
FLODRAULIC
Direct 317.890.3770
Fax 317.890.3701
AR@flodraulicgroup.com
3539 N 700 W, Greenfield, IN 46140
PC
www.flodraulic.com
-----Original Message-----
From: Lorena <info@turnpack.com>
Sent: Thursday, February 26, 2026 12:44 PM
To: A R <AR@flodraulicgroup.com>
Subject: RE: FLODRAULIC GROUP, INC. - Invoice# 6850962
Why is there a $200 freight charge if we picked up?
Thank you for your time,
Lorena Carrillo
-----Original Message-----
From: ACCOUNTS RECEIVABLE <AR@flodraulicgroup.com>
Sent: Thursday, February 26, 2026 6:23 AM
To: AP@TURNPACK.COM
Cc: AR@flodraulicgroup.com
Subject: FLODRAULIC GROUP, INC. - Invoice# 6850962
TURNKEY PACKAGING SOLUTIONS LLC
See attached file(s).
ACCOUNTS RECEIVABLE
FLODRAULIC GROUP, INC.
AR@flodraulicgroup.com
by Tony Haynes - 05:06 - 3 Mar 2026
