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Info Inbox
info@turnpack.com
-
1063114212-878342935275-CHRISTOPHER BERGER
I hope this message finds you well.
I am emailing you today to see if you have signed up for the new CARM Client Portal (CCP) with CBSA.
Kindly note that CBSA is changing their relationship with Importers. The new CARM system is the direct link between you, the Importer of Record (IOR) and CBSA. All importers must register before the full CARM functionality is implemented.
If you have not registered, shipments will not be released by CBSA and will result in unnecessary expenses like storage, demurrage, moving in bond or driver waiting charges.
Register here - CARM: The new way to assess and pay duties and taxes on imported commercial goods (https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/homepage)
Customs brokers will continue to present entries under the new system and will continue to offer a wide selection of services.
Finally, all Importers will be required to post security to participate in the Release Prior to Payment program (RPP), either by posting a Surety Bond or a cash deposit with CBSA when CARM Release 2 goes live in May 2024. CBSA will be giving importers a 180-day grace period to obtain a bond and after that a bond will be mandatory to release your goods.
Importers will no longer be permitted to use their Customs Broker’s security to clear shipments and receive RPP.
FedEx Trade Networks Canada can assist you in obtaining the surety bond if you wish.
Kindly contact FTN as you begin your onboarding process to the CARM Client Portal. You will require some financial information for your CARM Portal set up, which can be provided to you by FedEx Trade Networks for the latest entries submitted by us.
Steps to register your business on the CPP (Links are video tutorials):
•Sign Up for the CARM portal https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-1-eng.html
•Register your business https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-2-eng.html
•Once you have successfully registered your business, please delegate FedEx Trade Networks as your broker https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-4-eng.html
•In the business settings – transaction visibility rules, please select all 3 options
•Obtain a RPP bond
Onboarding Documentation: https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/onboarding-documentation
FedEx Logistics offers optional fee-based services to help commercial importers navigate the CARM program. While importers can complete many steps in the CCP independently, these services are designed for businesses that prefer expert support to reduce errors, avoid delays, and stay compliant. Whether you're registering in the CCP, setting up account permissions and security, our team can support you every step of the way.
The fees will be as follows:
CARM portal registration: $100 CAD + HST
- One-time fee that will include a one-on-one meeting (online or phone meeting) to get registered on the CARM Client Portal (CCP), giving delegation of authority (DOA) to FXL and any other trade chain partners the client wishes, registration and approval of other employees of the client, and a general walk through of the portal.
Other CCP assistance: $50 CAD + HST
- One-time fee that will include:
- Enrolment in CBSA Program/ Importer Program
- Enrolment in Release Prior to Payment
We also offer assistance in obtaining Non-Cash BOND (surety bond) application:
- Requirement: complete bond application form
- Cost: Minimum $ 500 per year plus a one-time fee of $50.
If you require any further information or assistance, please do not hesitate to contact the FTN CARM Team or reply directly to this email.
Kind Regards.
Erika Olivas| Customer Service Agent | FedEx Logistics Canada, Inc. | 888-772-7620
****IMPORTAINT NOTICE TO OUR CUSTOMERS***
Effective May 20th 2025 All commercial importers will be required to post financial security for Release Prior to Payment privileges. Failure to post financial security will result with the inability for shipment releases after this date.
Please contact our CARM team if you require assistance/ support with the posting of financial security to ensure there is no disruption of services for your imports:
Please reach out to our Bond team for assistance & support as it relates to the posting of financial security to ensure there is no disruption of services for your imports : Bond assistance: ftn_bond@fedex.com , any other inquires related to CARM please contact our CARM team: ftncarm@fedex.com
For more information as it relates to CBSAs bond requires please click on the attached link: https://www.cbsa-asfc.gc.ca/publications/dm-md/d17/d17-5-2-eng.html
PARS check please call 1-855-969-7277 (1-855-9MYPARS)
Check on your PARS online using Quick Find
https://ftn.fedex.com/app/quickfind/QuickFindIntroduction_en.jsp?tab=quickfind
Disclaimer:
The assumptions/views expressed herein are strictly advisory based on the information on hand, and are not to be considered binding or conclusive. They may be subject to change/review by CBSA. The views expressed herein are opinions only based on the information provided, and are not to be considered binding or conclusive. Furthermore The classifications and duty rates herein are strictly advisory based on the information provided and are not to be considered binding or conclusive They may be subject to change/review by the CBP or CBSA.
Only Customs authorities can issue binding rulings.
von "Ericka Olivas (OSV)" <ericka.olivas.osv@fedex.com> - 02:57 - 12 Okt. 2026 -
Re: PO26402209
Please review for accurate allocation, thank you.
I apologize for the mistake.
From: Lorena Carrillo <info@turnpack.com>
Sent: Monday, October 12, 2026 11:24 AM
To: Samantha Roman <sroman@turnpack.com>
Subject: PO26402209Internal communication: @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in the category.Turnpack — Efficiency Redefined Through Automation | Unfollow
von Samantha Roman - 02:37 - 12 Okt. 2026 -
Re: PO26402209
I unlocked the PO
From: Lorena Carrillo <info@turnpack.com>
Sent: Monday, October 12, 2026 11:24 AM
To: Samantha Roman <sroman@turnpack.com>
Subject: PO26402209Internal communication: @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in the category.Turnpack — Efficiency Redefined Through Automation | Unfollow
von Samantha Roman - 02:37 - 12 Okt. 2026 -
RE: Turnpack, LLC Quotation (Ref SO26401502) 6AEVO PM
Sorry if I am overstepping or wrong. idk if this email went to DeeDee. It shows it was sent to the info box not DeeDee email.?
Thank you for your time,
Lorena Carrillo
From: Info at Turnpack <info@turnpack.com>
Sent: Monday, October 12, 2026 8:54 AM
To: Turnpack, LLC Info Inbox <info@turnpack.com>
Subject: Re: Turnpack, LLC Quotation (Ref SO26401502) 6AEVO PMGood Morning Dee Dee,
I would like to take a moment to introduce myself. I am the newest member of the Turnpack team. I will be your project manager and point of contact moving forward.
Nathan can be on site tomorrow to perform the PM- please let me know if this works and what is the best time. If we need to change the date, we are happy to come in when it is best for you.
Please reach out for any support. Look forward to working with you!
Samantha Roman
Operations & Program Manager
Turnpack, LLC
+1 970-697-8403
von Lorena Carrillo - 02:37 - 12 Okt. 2026 -
Re: PO26402209
@lorena I sent a message to you on the urgent chat regarding this PO. I need the steps to process line 1 as a return could you please advise? Nathan is placing the new part in the queue.
From: Lorena Carrillo <info@turnpack.com>
Sent: Monday, October 12, 2026 11:24 AM
To: Samantha Roman <sroman@turnpack.com>
Subject: PO26402209Internal communication: @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ @Samantha Roman can you unlock or fix this. the US-Tarff is for Midas orders Turnpack is different. If you click on it it will show you Midas in the category.Turnpack — Efficiency Redefined Through Automation | Unfollow
von Samantha Roman - 02:31 - 12 Okt. 2026 -
Your order us784089579639574529 has been successfully delivered

Ordered Packed In Transit Delivered Hi, turnpack
Your order us784089579639574529 has been successfully delivered, according to the carrier’s tracking information! We hope everything arrives safely and you're excited to start printing.
If you have any questions about this order or need assistance, please contact our Customer Support team.
You're receiving this email because an update was made to your Bambu Lab order.
This is an automated message. Please do not reply to this email.
Bambu Lab US
Bambulab USA Inc. | 8000 Centre Park Drive STE 330, Austin, TX 78754
von "Bambu Lab" <noreply@notify.bambulab.com> - 02:12 - 12 Okt. 2026 -
High School Engineering Internship Opportunity
My name is Pedro Torres, and I’m a student at East Valley Institute of Technology(EVIT) interested in pursuing mechanical engineering after high school. I’m reaching out to ask if your company offers internships or work-based learning opportunities for high school students.
I’m interested in gaining hands-on experience in engineering, manufacturing, CAD, or other related fields. I’m eager to learn, develop my skills, and gain experience before college.
I would appreciate any information about available opportunities or the application process. I can also provide my resume if needed.
Thank you for your time and consideration.
Best regards,
Pedro Torres
Phone: 480-909-6889
Email: pjovannyt23@gmail.com
von "Pedro Torres" <ptorr167@evit.edu> - 02:01 - 12 Okt. 2026 -
Action required: Assign Payment Portal access
DigiKey
Assign the Payer role to users who manage invoices and payments.
Grant Payment Portal access
Administrators must assign the Payer role before users can access the DigiKey Payment Portal.
How to get started
1
Sign in
Log in to your myDigiKey account
2
Open User Management
Navigate to Account and Settings > User Management
3
Grant access
Existing user: Select Edit and assign the Payer role.
New user: Select Add User, enter the user information, select Payer, and send the invitation.Important: Need access yourself?
Administrators do not automatically receive Payment Portal access. Assign the Payer role to your own profile if you also manage invoices or payments.
Manage users
von "DigiKey" <DigiKey@r.digikey.com> - 12:02 - 12 Okt. 2026 -
Technician I
Greetings Turnpack!I'm interested in the Technician position.I applied on indeed.com.Is this position still available?- Andrew
von "Andrew Benenati" <drewbebrave@gmail.com> - 12:02 - 12 Okt. 2026 -
Hook Them Up (Appliance Savings)
Your Pro Xtra Offers Are Waiting ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ 
View as a web page 
Building Materials Electrical Paint Plumbing Tools Bulk
Building Materials Electrical Paint Plumbing Tools Bulk










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von "Home Depot Pro Xtra" <homedepotpro@mg.homedepot.com> - 11:26 - 12 Okt. 2026 -
Re: Turnpack, LLC Order (Ref PO26351907)
Robert-
Hope you had a wonderful weekend!
I do want to clarify on the partials that it needs to make sense on what is being shipped. Could I get a request to ship ahead of it? If that is a lot of extra work please let me know.
Thanks for all the effort on this build.
Sam
From: Samantha Roman <sroman@turnpack.com>
Sent: Friday, October 9, 2026 11:38 AM
To: Robert Sanchez <robert.sanchez@heitek.com>
Cc: Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>; Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)Hi Robert, let's do partial shipments please.
Thank you,Sam
On Fri, Oct 9, 2026, 11:31 AM Robert Sanchez <robert.sanchez@heitek.com> wrote:
Hello Samantha,
Are you okay with partial shipments for this order? Or do you prefer ship complete? There are some items that are in stock and can be shipped soon and there are some that are not in stock.
Please advise.
ROBERT SANCHEZ | Customer Care
P: 602.730.8517
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Zack Ruffing <zachary.ruffing@heitek.com>
Sent: Thursday, October 8, 2026 8:58 AM
To: Samantha Roman <sroman@turnpack.com>; Robert Sanchez <robert.sanchez@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)understood.
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Samantha Roman <sroman@turnpack.com>
Sent: Thursday, October 8, 2026 8:55 AM
To: Zack Ruffing <zachary.ruffing@heitek.com>; Robert Sanchez <robert.sanchez@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)EXTERNAL EMAIL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and trust the content.
Thank you, please let me know if we can forecast dates ASAP. I need to get these into the build schedule- if you see anything creeping past the next two weeks we need to try to flag those for a contingency plan.
Sam
From: Zack Ruffing <zachary.ruffing@heitek.com>
Sent: Thursday, October 8, 2026 8:02 AM
To: Samantha Roman <sroman@turnpack.com>; Robert Sanchez <robert.sanchez@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)Thanks Sam. We are processing and will confirm back once complete.
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Samantha Roman <sroman@turnpack.com>
Sent: Wednesday, October 7, 2026 4:20 PM
To: Robert Sanchez <robert.sanchez@heitek.com>; Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)EXTERNAL EMAIL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and trust the content.
Please see the attached PO with the modified Expedite fee.
Thank you,
Samantha
From: Robert Sanchez <robert.sanchez@heitek.com>
Sent: Tuesday, October 6, 2026 2:59 PM
To: Zack Ruffing <zachary.ruffing@heitek.com>; Samantha Roman <sroman@turnpack.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26351907)Hello,
These would be the components that would be expedited with lead time and cost.
p/n 1598242
standard 4 weeks
express 2 weeks and then 3 days to ship after $70.00
p/n 1608056
standard 3 weeks
express 3 business days for $70.00
p/n 1603604
standard 3 weeks
express 3 business days for $70.00
Total for expedite would be $210, I would need to update order if you would like to proceed.
Please advise.
ROBERT SANCHEZ | Customer Care
P: 602.730.8517
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Zack Ruffing <zachary.ruffing@heitek.com>
Sent: Tuesday, October 6, 2026 11:19 AM
To: Robert Sanchez <robert.sanchez@heitek.com>; Samantha Roman <sroman@turnpack.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)@Robert Sanchez - Ask purchasing to go after this answer for us.
Thank you for your help!
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Robert Sanchez <robert.sanchez@heitek.com>
Sent: Monday, October 5, 2026 4:16 PM
To: Samantha Roman <sroman@turnpack.com>; Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26351907)Hello,
Waiting to hear back from supplier.
Thank you.
ROBERT SANCHEZ | Customer Care
P: 602.730.8517
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Samantha Roman <sroman@turnpack.com>
Sent: Friday, October 2, 2026 12:36 PM
To: Robert Sanchez <robert.sanchez@heitek.com>; Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)EXTERNAL EMAIL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and trust the content.
Thank you Robert,
What does the expedite fee cover? Is there potential to improve that 3 weeks?
Sam
From: Robert Sanchez <robert.sanchez@heitek.com>
Sent: Friday, October 2, 2026 9:22 AM
To: Samantha Roman <sroman@turnpack.com>; Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26351907)Hello,
Attached is your order acknowledgement. Please review and let me know if you have any questions.
Please note that lead time is 3 weeks + transit time.
Thank you.
ROBERT SANCHEZ | Customer Care
P: 602.730.8517
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Samantha Roman <sroman@turnpack.com>
Sent: Thursday, October 1, 2026 4:42 PM
To: Zack Ruffing <zachary.ruffing@heitek.com>; Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Christopher Berger <cberger@turnpack.com>; Robert Sanchez <robert.sanchez@heitek.com>
Subject: Re: Turnpack, LLC Order (Ref PO26351907)EXTERNAL EMAIL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and trust the content.
Thank you, I put the date as need by 10/15 . If we can improve, please do so.
From: Zack Ruffing <zachary.ruffing@heitek.com>
Sent: Thursday, October 1, 2026 4:39 PM
To: Turnpack, LLC PO26351907 (2378161) <catchall@turnpack.com>
Cc: Samantha Roman <sroman@turnpack.com>; Christopher Berger <cberger@turnpack.com>; Robert Sanchez <robert.sanchez@heitek.com>
Subject: RE: Turnpack, LLC Order (Ref PO26351907)I forwarded to Robert. He is going to process this ASAP. Lead time to come.
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation · a SunSource Company · www.heitek.com · Request a Quote · Line Card
From: Lorena Carrillo <info@turnpack.com>
Sent: Thursday, October 1, 2026 4:34 PM
To: Zack Ruffing <zachary.ruffing@heitek.com>; Zack Ruffing <zachary.ruffing@heitek.com>
Subject: Turnpack, LLC Order (Ref PO26351907)EXTERNAL EMAIL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and trust the content.
Dear Customer Care (Heitek Automation) Please find attached purchase order PO26351907 with reference: 2378161 amounting in $ 10,920.40 from [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

PO26351907
$ 10,920.40 due 10/1/26
Dear Customer Care (Heitek Automation)
Please find attached purchase order PO26351907 with reference: 2378161 amounting in $ 10,920.40 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 10/16/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and confirm lead time at your earliest convenience.
NOTE!! NEW BILLING/SHIPPING ADDRESS AS OF JULY 2026
6922 E Via Northgate
Ste 101
Mesa, AZ 85212Turnpack — Efficiency Redefined Through Automation
Disclaimer
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
von Samantha Roman - 11:26 - 12 Okt. 2026 -
amazon.com: Tap to access your security code.
Lorena Carrillo,
We detected an attempt to sign in to your account.
When: Oct 12, 2026 08:21 AM Mountain Standard Time
Device: Google Chrome Windows (Desktop)
Near: Arizona, United StatesIf this was you, your verification code is:383583If you didn't request it: click here to deny.
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von "amazon.com" <account-update@amazon.com> - 11:21 - 12 Okt. 2026 -
Your opinion matters to us.
Hello,Thank you for your recent business with MSI TEC. Feedback from valued customers like you help us make meaningful improvements on every level. This short survey has only 4 questions and should only take a minute to complete.
Your time and input is truly appreciated.This survey is a service from MSI TEC Inc..
Update your email preferences to choose
the types of emails you receive.
MSI TEC Inc.
12929 E Peakview Ave
Centennial, CO 80111 US
von "MSI TEC Inc." <susan.liptak@msitec.com> - 11:21 - 12 Okt. 2026 -
PCB Open Order Follow Up- Turnpack LLC
Hello
I am following up regarding PCB Piezotronics Purchase Orders.
Please review the open purchase order information below and confirm the current status:
Buyer
Site
Vendor
Vendor Name
PO
Order Date
Due Date
Past Due?
Vendor Recovery Date
PO Line
PO Release
PO Line Qty Ordered
PO Line Qty Received
Vendor U/M
Syteline Item Number
Syteline Description
araval
Depew
18043
Turnpack LLC
W002038058
9/8/2026
10/8/2026
Past Due
1
0
3.000
0.000
EA
PN25111772
Wafflepack Adaptor, Per: SO26351120
Please provide confirmation of the expected due date or an vendor recovery date within 2 business days of this email.
If there is an issue that may prevent you from meeting the current PO due date, please provide the reason for the delay and your best estimated ship/delivery date. If you are still working to obtain an updated date, please respond within the 2-business-day timeframe to let us know when an update can be expected.
Timely responses are important so we can maintain accurate delivery information in our system and communicate any potential impacts internally.
Thank you for your prompt attention to this request.
Kind Regards,
Angie Whitney
Purchasing Administrator
PCB Halifax NC / Depew NY
📞 Direct Ph: 252-219-0744 ext 183022
von "Angie Whitney" <awhitney@pcb.com> - 10:37 - 12 Okt. 2026 -
Re: FW: Fusion - New Point of Contact
Hi Lorena,
See below for expiration dates for your current fusion licensing. If you have a few minutes today or tomorrow, happy to hop on a call to answer any outstanding questions.
Fusion Base:1 license - 7/1/20271 license- 7/1/20291 license- 6/30/2027
Fusion for Manufacturing:2 licenses- 1/27/2027
Fusion Manufacturing Extension:1 license- 10/17/2026
-Michael
Michael DeFazioSenior ManagerFusion Expansion
Direct +1 720-372-0663Mobile +1 720-978-0962
Autodesk, Inc.1601 Wewatta St.Denver, CO 80202
From: Info at Turnpack <info@turnpack.com>
Date: Friday, October 9, 2026 at 5:24 PM
To: Michael DeFazio <michael.defazio@autodesk.com>
Subject: Re: FW: Fusion - New Point of Contact
You don't often get email from info@turnpack.com. Learn why this is importantEXTERNAL EMAIL : Do not click any links or open any attachments unless you trust the sender and know the content is safe.
Hi Michael following up on this request
On Fri, Oct 2, 2026, 12:27 PM Lorena Carrillo <lcarrillo@turnpack.com> wrote:Hi Eli,
Can you please confirm the licenses and expiration dates for those licenses? We have two new employees we are looking at getting on boarded but need to confirm what we have as I think there is an error in our licenses.
Thank you for your time,
Lorena Carrillo
From: Eli Salzman <eli.salzman@autodesk.com>
Sent: Tuesday, August 18, 2026 12:12 PM
To: Lorena <info@turnpack.com>; cberger@turnpack.com
Subject: Re: Fusion - New Point of ContactThank you, Sam!
Lorena & Chris,
It's great to meet you both. Looking forward to supporting Turnpack moving forward.
Over the next few weeks, time permitting, it would be awesome to connect with you both for formal introductions. Let me know what works best, and we can set that up.
Warm regards,
Eli Salzman
Sr. Fusion Account Executive
Direct +1 720 571 4336
Autodesk, Inc.
1601 Wewatta St.
Denver, CO 80202Connect with me on LinkedIn and explore available Autodesk webinars.
From: Sam Marino <sam.marino@autodesk.com>
Sent: Monday, August 17, 2026 3:42 PM
To: Lorena <info@turnpack.com>; cberger@turnpack.com <cberger@turnpack.com>
Cc: Eli Salzman <eli.salzman@autodesk.com>
Subject: Fusion - New Point of ContactHi Lorena, Chris,
I hope all has been going well with Fusion over at Turnpack. I wanted to introduce you to Eli Salzman, CC’ed, who will be your primary point of contact for Fusion moving forward. Eli will be a great partner in supporting your continued success and growth with Fusion.
It has been a pleasure working with you. I’ll still be at Autodesk, but Eli will be your dedicated go-to resource going forward.
Best regards,
Sam Marino
von "Michael DeFazio" <michael.defazio@autodesk.com> - 10:02 - 12 Okt. 2026 -
W9 Form Request - Turnkey Packaging Solutions
Dear Business Partner,
I hope this message finds you well. I'm reaching out to you from the Henkel Accounts Payable team. As we are gearing up for the 2027 1099 reporting, we kindly request that you send us the most recent copy of your W9 form.
Vendor Name: Turnkey Packaging Solutions
Vendor Address: 22425 S Scotland Ct, Suite 104, Queen Creek, AZ, 85142-1056To ensure we have everything in order and can smoothly proceed with the reporting process, please provide us with the updated W9 form on or before October 22, 2026.
Your prompt attention to this matter will be greatly appreciated. If you have any questions or need further clarification, please do not hesitate to contact me.
If you are not the correct person to provide this document, please help to direct us to the right team.
Thank you in advance for your cooperation.Best regards,
Ma. Faye Dominique M. Lingon
Team Manager Source-to-Pay
Purchase to Pay, APAC & NAGlobal Business Solutions+
Henkel Asia Pacific Service Centre
This e-mail is for the intended recipient only. This message, including any attachments, may contain confidential and/or privileged information. If you are not the intended recipient, please do not use, review, distribute or copy its contents for any purpose, advise the sender immediately by reply e-mail and delete this message and any attachments without retaining a copy.
von "Faye Lingon" <faye.lingon@henkel.com> - 09:32 - 12 Okt. 2026 -
FLODRAULIC GROUP, INC. - Invoice# 6966686
TURNKEY PACKAGING SOLUTIONS LLC See attached file(s). ACCOUNTS RECEIVABLE FLODRAULIC GROUP, INC. AR@flodraulicgroup.com
von "ACCOUNTS RECEIVABLE" <AR@flodraulicgroup.com> - 09:07 - 12 Okt. 2026 -
RE: Abbott:: Midas:: Quotation
Hi Lorena and Chris,
Good day!
May I kindly follow up to see if you have any updates or feedback regarding my previous email?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Monday, October 5, 2026 10:04 PM
To: lcarrillo@turnpack.com; 'Christopher Berger' <cberger@turnpack.com>; info@turnpack.com
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHello Lorena,
Good day!
Could you please advise whether there are any differences between Abbott’s existing HGRS V systems (S/N: 7DF45118 and 7E145123) and the current-generation HGRS V model that has been quoted?
Particularly the comparison in the following areas:
A. Consumable tooling
B. Platform-specific parts
C. Controls, software/ hardware
E. Performance or functional enhancements
Hello Chris @'Christopher Berger',
May I follow up to see if there are any latest updates or further information regarding the new, more automated design mentioned in your earlier email?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Saturday, September 12, 2026 6:48 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
We do not have a list. Most parts are available, but we cannot confirm until a part is ordered.
If there is something specific, they are looking for I can look into for you.
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, September 9, 2026 8:34 PM
To: Lorena Carrillo <lcarrillo@turnpack.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHello Lorena,
Good day!
Thanks for the brochure.
Customer, Abbott is checking for their existing units with serial number 7DF45118 (manufacture date: 2015.03) and 7E145123 (manufacture date: 2017.06).
Based on the MIDAS support policy, we understand that both units have reached end-of-life.
The customer would like to better understand the current spare parts availability for these two units. Could you kindly advise which platform-specific parts are still available and which are no longer available?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Lorena Carrillo <lcarrillo@turnpack.com>
Sent: Friday, May 15, 2026 1:21 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi here is the brochure does this work for what you are looking at?
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, May 13, 2026 7:27 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: Lorena Carrillo <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Noted. Thanks for the confirmation.
Looking forward for the current datasheet of HGRS‑V.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, May 14, 2026 10:16 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: Lorena Carrillo <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi,
Yes as long as we sell the current design we will support it for 7yrs from date of purchase.
We are in the early stages of the redesign but as soon as the first prototype is ready we will share it with our Sales channels. I'm expecting 6-8 weeks from now.
Chris
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
On Wed, May 13, 2026, 7:00 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Chris,
Good day!
Thanks for the heads up on the upcoming new design.
Just to clarify, once the new (more automated) design is released, does that mean the current Midas HGRS‑V will be planned for obsolescence or end-of-life?
If purchase the current design, will it be under Tier 1 support policy, with minimum 7 years from date of delivery?
Also, it would be appreciated if you could keep us posted on the new design preliminary information available.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, May 14, 2026 9:48 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: lcarrillo@turnpack.com; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Thanks for the inquiry. I will ask @Lorena Carrillo to share the current datasheet but we will release a new (more automated) design within the next 3-6 months. We can still build and offer the current design but I just wanted to give you a heads-up.
Chris
On Wed, May 13, 2026 at 6:45 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Lorena,
Good day!
Could you share us the latest technical datasheet for Midas HGRS-V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Monday, April 13, 2026 5:57 PM
To: 'lcarrillo@turnpack.com' <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Loreno, Chris,
Good day!
Thank you for the information and quotation.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Thursday, April 9, 2026 8:35 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationYou don't often get email from lcarrillo@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Please see quote per your request.
Thank you for your time,
Lorena Carrillo
From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Wednesday, April 8, 2026 12:38 PM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: 'Hee Kit Phoon' <hee.kit.phoon@dksh.com>; 'Zhi Jian Lee' <zhi.jian.lee@dksh.com>; 'Chua Chong Seng' <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationYes there were only sent Chris so I cannot see the images. For future reference and faster response times please email all inquiries to info@turnpack.com
This way the next available rep will be able to assist and multiple people can assist with the project.
For 7DF45118 the manufacture date is 2015.03
7E145123 the manufacture date is 2017.06
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 10:11 AM
To: lcarrillo@turnpack.com
Cc: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationHi Lorena,
They already did but it got lost in the reply emails. Here you go:
On Wed, Apr 8, 2026 at 10:09 AM <lcarrillo@turnpack.com> wrote:
Could you please send me the serial number information?
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, April 8, 2026 12:10 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
Thank you for the detailed support policy.
Based on the serial numbers provided, could you please advise the manufacturing year for each unit?
Additionally, could you share the latest quotation for the HGRS V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 1:41 PM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Apologies for the delay. We had to formalize the support policy. Our team is actively working on new designs and I wanted to ensure the timelines provided in the policy align with the development schedule for the new platforms. Please review and let us know if you have any questions.
Chris
On Tue, Apr 7, 2026 at 6:36 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hi Chris,
Good day!
Just following up—any updates would be appreciated.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Friday, April 3, 2026 9:51 AM
To: Christopher Berger <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHI Chris,
Good day!
Attached are the serial numbers for the HGRS V in Abbott.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Wednesday, April 1, 2026 6:17 PM
To: 'Christopher Berger' <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
This is Hee Kit, technical sales representative in charge. I hope this email find you well.
According to Abbott, this request is to support their existing production, not for a new application or project.
Besides quotation, they would like to understand the lifecycle of the MIDAS equipment model HGRS V, including how long it has been in the market, the expected end of life (EOL) timeline, and the availability of spare parts. If equipment model HGRS V is going to EOL, is approaching EOL, they will need to plan their budget in advance for a replacement model.
Looking forward for your feedback.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, March 31, 2026 11:54 AM
To: Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Hee Kit Phoon <hee.kit.phoon@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationYou don't often get email from cberger@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Zhi,
Sorry for the late reply. Yes, we still offer and support this model. I will send out a quote tomorrow. Do you have any application information?
Thanks,
Chris
On Sun, Mar 29, 2026 at 8:37 PM Zhi Jian Lee <zhi.jian.lee@dksh.com> wrote:
Hello Sir,
Good day!
I hope this email find you well.
Could you please confirm whether this machine model is end-of-life or still under support? If it is supported, kindly advise until when support will be available
Kindly share us the quotation of the model.
Looking forward to hearing from you soon.
Thank you.
Best regards,
Lee Zhi Jian
____________________________________________________________
DKSH
Lee Zhi Jian
Technical Sales
Semiconductor and Technology
DKSH Technology Sdn. Bhd.
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Phone +6046452672, Mobile +60195902672
zhi.jian.lee@dksh.com, www.dksh.com
Delivering Growth – in Asia and Beyond.
Hello Lorena,
Good day!
Could you please advise whether there are any differences between Abbott’s existing HGRS V systems (S/N: 7DF45118 and 7E145123) and the current-generation HGRS V model that has been quoted?
Particularly the comparison in the following areas:
A. Consumable tooling
B. Platform-specific parts
C. Controls, software/ hardware
E. Performance or functional enhancements
Hello Chris @'Christopher Berger',
May I follow up to see if there are any latest updates or further information regarding the new, more automated design mentioned in your earlier email?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Saturday, September 12, 2026 6:48 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
We do not have a list. Most parts are available, but we cannot confirm until a part is ordered.
If there is something specific, they are looking for I can look into for you.
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, September 9, 2026 8:34 PM
To: Lorena Carrillo <lcarrillo@turnpack.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHello Lorena,
Good day!
Thanks for the brochure.
Customer, Abbott is checking for their existing units with serial number 7DF45118 (manufacture date: 2015.03) and 7E145123 (manufacture date: 2017.06).
Based on the MIDAS support policy, we understand that both units have reached end-of-life.
The customer would like to better understand the current spare parts availability for these two units. Could you kindly advise which platform-specific parts are still available and which are no longer available?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Lorena Carrillo <lcarrillo@turnpack.com>
Sent: Friday, May 15, 2026 1:21 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi here is the brochure does this work for what you are looking at?
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, May 13, 2026 7:27 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: Lorena Carrillo <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Noted. Thanks for the confirmation.
Looking forward for the current datasheet of HGRS‑V.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, May 14, 2026 10:16 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: Lorena Carrillo <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi,
Yes as long as we sell the current design we will support it for 7yrs from date of purchase.
We are in the early stages of the redesign but as soon as the first prototype is ready we will share it with our Sales channels. I'm expecting 6-8 weeks from now.
Chris
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
On Wed, May 13, 2026, 7:00 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Chris,
Good day!
Thanks for the heads up on the upcoming new design.
Just to clarify, once the new (more automated) design is released, does that mean the current Midas HGRS‑V will be planned for obsolescence or end-of-life?
If purchase the current design, will it be under Tier 1 support policy, with minimum 7 years from date of delivery?
Also, it would be appreciated if you could keep us posted on the new design preliminary information available.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, May 14, 2026 9:48 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: lcarrillo@turnpack.com; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Thanks for the inquiry. I will ask @Lorena Carrillo to share the current datasheet but we will release a new (more automated) design within the next 3-6 months. We can still build and offer the current design but I just wanted to give you a heads-up.
Chris
On Wed, May 13, 2026 at 6:45 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Lorena,
Good day!
Could you share us the latest technical datasheet for Midas HGRS-V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Monday, April 13, 2026 5:57 PM
To: 'lcarrillo@turnpack.com' <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Loreno, Chris,
Good day!
Thank you for the information and quotation.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Thursday, April 9, 2026 8:35 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationYou don't often get email from lcarrillo@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Please see quote per your request.
Thank you for your time,
Lorena Carrillo
From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Wednesday, April 8, 2026 12:38 PM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: 'Hee Kit Phoon' <hee.kit.phoon@dksh.com>; 'Zhi Jian Lee' <zhi.jian.lee@dksh.com>; 'Chua Chong Seng' <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationYes there were only sent Chris so I cannot see the images. For future reference and faster response times please email all inquiries to info@turnpack.com
This way the next available rep will be able to assist and multiple people can assist with the project.
For 7DF45118 the manufacture date is 2015.03
7E145123 the manufacture date is 2017.06
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 10:11 AM
To: lcarrillo@turnpack.com
Cc: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationHi Lorena,
They already did but it got lost in the reply emails. Here you go:
On Wed, Apr 8, 2026 at 10:09 AM <lcarrillo@turnpack.com> wrote:
Could you please send me the serial number information?
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, April 8, 2026 12:10 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
Thank you for the detailed support policy.
Based on the serial numbers provided, could you please advise the manufacturing year for each unit?
Additionally, could you share the latest quotation for the HGRS V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 1:41 PM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Apologies for the delay. We had to formalize the support policy. Our team is actively working on new designs and I wanted to ensure the timelines provided in the policy align with the development schedule for the new platforms. Please review and let us know if you have any questions.
Chris
On Tue, Apr 7, 2026 at 6:36 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hi Chris,
Good day!
Just following up—any updates would be appreciated.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Friday, April 3, 2026 9:51 AM
To: Christopher Berger <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHI Chris,
Good day!
Attached are the serial numbers for the HGRS V in Abbott.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Wednesday, April 1, 2026 6:17 PM
To: 'Christopher Berger' <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
This is Hee Kit, technical sales representative in charge. I hope this email find you well.
According to Abbott, this request is to support their existing production, not for a new application or project.
Besides quotation, they would like to understand the lifecycle of the MIDAS equipment model HGRS V, including how long it has been in the market, the expected end of life (EOL) timeline, and the availability of spare parts. If equipment model HGRS V is going to EOL, is approaching EOL, they will need to plan their budget in advance for a replacement model.
Looking forward for your feedback.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, March 31, 2026 11:54 AM
To: Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Hee Kit Phoon <hee.kit.phoon@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationYou don't often get email from cberger@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Zhi,
Sorry for the late reply. Yes, we still offer and support this model. I will send out a quote tomorrow. Do you have any application information?
Thanks,
Chris
On Sun, Mar 29, 2026 at 8:37 PM Zhi Jian Lee <zhi.jian.lee@dksh.com> wrote:
Hello Sir,
Good day!
I hope this email find you well.
Could you please confirm whether this machine model is end-of-life or still under support? If it is supported, kindly advise until when support will be available
Kindly share us the quotation of the model.
Looking forward to hearing from you soon.
Thank you.
Best regards,
Lee Zhi Jian
____________________________________________________________
DKSH
Lee Zhi Jian
Technical Sales
Semiconductor and Technology
DKSH Technology Sdn. Bhd.
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Phone +6046452672, Mobile +60195902672
zhi.jian.lee@dksh.com, www.dksh.com
Delivering Growth – in Asia and Beyond.
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi,
Yes as long as we sell the current design we will support it for 7yrs from date of purchase.
We are in the early stages of the redesign but as soon as the first prototype is ready we will share it with our Sales channels. I'm expecting 6-8 weeks from now.
Chris
Christopher Berger
On Wed, May 13, 2026, 7:00 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Chris,
Good day!
Thanks for the heads up on the upcoming new design.
Just to clarify, once the new (more automated) design is released, does that mean the current Midas HGRS‑V will be planned for obsolescence or end-of-life?
If purchase the current design, will it be under Tier 1 support policy, with minimum 7 years from date of delivery?
Also, it would be appreciated if you could keep us posted on the new design preliminary information available.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, May 14, 2026 9:48 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: lcarrillo@turnpack.com; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Thanks for the inquiry. I will ask @Lorena Carrillo to share the current datasheet but we will release a new (more automated) design within the next 3-6 months. We can still build and offer the current design but I just wanted to give you a heads-up.
Chris
On Wed, May 13, 2026 at 6:45 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hello Lorena,
Good day!
Could you share us the latest technical datasheet for Midas HGRS-V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Monday, April 13, 2026 5:57 PM
To: 'lcarrillo@turnpack.com' <lcarrillo@turnpack.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Loreno, Chris,
Good day!
Thank you for the information and quotation.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Thursday, April 9, 2026 8:35 AM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: 'Christopher Berger' <cberger@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationYou don't often get email from lcarrillo@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Please see quote per your request.
Thank you for your time,
Lorena Carrillo
From: lcarrillo@turnpack.com <lcarrillo@turnpack.com>
Sent: Wednesday, April 8, 2026 12:38 PM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: 'Hee Kit Phoon' <hee.kit.phoon@dksh.com>; 'Zhi Jian Lee' <zhi.jian.lee@dksh.com>; 'Chua Chong Seng' <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationYes there were only sent Chris so I cannot see the images. For future reference and faster response times please email all inquiries to info@turnpack.com
This way the next available rep will be able to assist and multiple people can assist with the project.
For 7DF45118 the manufacture date is 2015.03
7E145123 the manufacture date is 2017.06
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 10:11 AM
To: lcarrillo@turnpack.com
Cc: Hee Kit Phoon <hee.kit.phoon@dksh.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationHi Lorena,
They already did but it got lost in the reply emails. Here you go:
On Wed, Apr 8, 2026 at 10:09 AM <lcarrillo@turnpack.com> wrote:
Could you please send me the serial number information?
Thank you for your time,
Lorena Carrillo
From: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Sent: Wednesday, April 8, 2026 12:10 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
Thank you for the detailed support policy.
Based on the serial numbers provided, could you please advise the manufacturing year for each unit?
Additionally, could you share the latest quotation for the HGRS V?
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, April 8, 2026 1:41 PM
To: Hee Kit Phoon <hee.kit.phoon@dksh.com>
Cc: Zhi Jian Lee <zhi.jian.lee@dksh.com>; Chua Chong Seng <chong.seng.chua@dksh.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Abbott:: Midas:: QuotationIf you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Hee Kit,
Apologies for the delay. We had to formalize the support policy. Our team is actively working on new designs and I wanted to ensure the timelines provided in the policy align with the development schedule for the new platforms. Please review and let us know if you have any questions.
Chris
On Tue, Apr 7, 2026 at 6:36 PM Hee Kit Phoon <hee.kit.phoon@dksh.com> wrote:
Hi Chris,
Good day!
Just following up—any updates would be appreciated.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Friday, April 3, 2026 9:51 AM
To: Christopher Berger <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHI Chris,
Good day!
Attached are the serial numbers for the HGRS V in Abbott.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Hee Kit Phoon
Sent: Wednesday, April 1, 2026 6:17 PM
To: 'Christopher Berger' <cberger@turnpack.com>; Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>
Subject: RE: Abbott:: Midas:: QuotationHi Chris,
Good day!
This is Hee Kit, technical sales representative in charge. I hope this email find you well.
According to Abbott, this request is to support their existing production, not for a new application or project.
Besides quotation, they would like to understand the lifecycle of the MIDAS equipment model HGRS V, including how long it has been in the market, the expected end of life (EOL) timeline, and the availability of spare parts. If equipment model HGRS V is going to EOL, is approaching EOL, they will need to plan their budget in advance for a replacement model.
Looking forward for your feedback.
Thank you.
Best regards,
Hee Kit, Phoon
Specialist, Technical Sales
Semiconductor and Electronics
DKSH Technology Sdn. Bhd. (47709-T)
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Mobile: 012-6502672
Delivering Growth – in Asia and Beyond.
_____________________________________________
The information of this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, March 31, 2026 11:54 AM
To: Zhi Jian Lee <zhi.jian.lee@dksh.com>
Cc: Chua Chong Seng <chong.seng.chua@dksh.com>; Hee Kit Phoon <hee.kit.phoon@dksh.com>
Subject: Re: Abbott:: Midas:: QuotationYou don't often get email from cberger@turnpack.com. Learn why this is important
If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.
Hi Zhi,
Sorry for the late reply. Yes, we still offer and support this model. I will send out a quote tomorrow. Do you have any application information?
Thanks,
Chris
On Sun, Mar 29, 2026 at 8:37 PM Zhi Jian Lee <zhi.jian.lee@dksh.com> wrote:
Hello Sir,
Good day!
I hope this email find you well.
Could you please confirm whether this machine model is end-of-life or still under support? If it is supported, kindly advise until when support will be available
Kindly share us the quotation of the model.
Looking forward to hearing from you soon.
Thank you.
Best regards,
Lee Zhi Jian
____________________________________________________________
DKSH
Lee Zhi Jian
Technical Sales
Semiconductor and Technology
DKSH Technology Sdn. Bhd.
No. 108-B-01-08, Setia Spice Canopy, Jalan Tun Dr. Awang,
11900 Bayan Lepas, Penang, Malaysia
Phone +6046452672, Mobile +60195902672
zhi.jian.lee@dksh.com, www.dksh.com
Delivering Growth – in Asia and Beyond.
von "Hee Kit Phoon" <hee.kit.phoon@dksh.com> - 03:56 - 12 Okt. 2026 -
RE: FedEx Ground International Shipment ID: 1063114212 Tracking ID: 878342935275 SHIPPER: CHRISTOPHER BERGER
Hi Victor,
Thank you for the notice on tracking 878342935275. Please hold the shipment; do not return it to origin.
The importer of record is our customer, CMC Electronics Inc., 600 Boul. Dr. Frederik-Philips, Ville Saint-Laurent, QC H4M 2S9. We are confirming with them now whether they will use their own customs broker or FedEx Logistics Canada. We will reply with either their broker's contact information or a signed GAA as soon as we hear back.
A corrected commercial invoice is attached, listing CMC Electronics as importer.
Thank you,
Chris Berger
Turnpack, LLC
(480) 331-1878On Sat, Oct 10, 2026 11:36 AM, "Victor Velazquez (OSV)" <info@turnpack.com> wrote:Hello,
This email contains paperwork that must be completed and returned, in order for FedEx Logistics Canada, Inc., to have the written authorization to begin the clearance process, with Canada Border Services Agency (CBSA), with respect to your FedEx Ground shipment(s).
You have the following options:- Have the shipment return to the origin.
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- Hire FedEx Logistics Canada, Inc. as your Canadian customs broker. If you are choosing FedEx Logistics Canada, Inc. to be your Canadian customs broker, Please complete the attached GAA and send it back to me. You will receive an invoice from FedEx for clearance cost, by email, two weeks after the delivery.
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***Please complete and return the following attached documents within 2 business days or your shipment will be returned to the U.S. vendor***
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Disclaimer:
The assumptions/views expressed herein are strictly advisory based on the information on hand and are not to be considered binding or conclusive. They may be subject to change/review by CBSA. The views expressed herein are opinions only based on the information provided and are not to be considered binding or conclusive. Furthermore, The classifications and duty rates herein are strictly advisory based on the information provided and are not to be considered binding or conclusive They may be subject to change/review by the CBP or CBSA.
Only Customs authorities can issue binding rulings.
Disclaimer:
The assumptions/views expressed herein are strictly advisory based on the information on hand, and are not to be considered binding or conclusive.They may be subject to change/review by CBSA. The views expressed herein are opinions only based on the information provided, and are not to be considered binding or conclusive. Furthermore The classifications and duty rates herein are strictly advisory based on the information provided and are not to be considered binding or conclusive They may be subject to change/review by the CBP or CBSA.Only Customs authorities can issue binding rulings._______________________________________________
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von Chris Berger - 11:51 - 11 Okt. 2026 -
Way to go, Christopher! You’ve earned new rewards!
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