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Hi Christopher,
Thank you for contacting Autodesk.

As per your request, the refund for order number 1007679682 has been initiated and it may take 5-7 (credit card, PayPal) / 5-10 (Direct Debit) business days to complete.
In case you do not receive the money back within that time frame, please open a new case.

I will close this case now, but I will be available for further clarifications.

You will also receive a customer satisfaction survey from us on how I handled your case. We encourage you to share your opinion about your experience with Autodesk. Your positive feedback will encourage us to do our best.

Thank you and have a great day.

Pierre

Autodesk

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por "Autodesk Customer Support" <customersupport@autodesk.com> - 01:53 - 27 oct. 2026