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Ticket Number: DOPS-8852 - MSCDirect.com Feedback - Access to PDF Invoices

Hello Christopher,

Thank you for your business and for this feedback.  We apologize for any inconvenience this may have caused.

You wrote: “when i select the invoice and select download invoice it just downloads a pdf that list the invoice and amount due. NOT the actual invoice. if i select download paid invoices, then i can actually get a download of the invoice ONLY after it is paid. this is backwards.”

Having access to the proper invoice documents for your transactions with MSC is important. Invoices in PDF format are currently being emailed separately to info@turnpack.com when products are confirmed as shipped and invoiced. Please check your email application as needed to access these emails. Another solution is to subscribe (opt-in) to accept a monthly report of open invoices as a function of your statement cycle. That email will list all open invoices with a 1-clock access to the PDF for each invoice listed.

To address these solutions, please contact MSC Customer Care at 800-753-7970

Digital Customer Care hours of operation:
Monday through Friday (7 am - 10 pm ET)

Thank you for choosing MSC!

Mark Dobroski
Digital Operations - Analyst