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Re: Turnpack, LLC Order (Ref PO25441487)
Good morning LorenaFour sets of the plates were delivered to George last week , along with the 8 inch Datum stopSent from my iPhoneOn Feb 24, 2026, at 7:29 PM, Lorena <info@turnpack.com> wrote:
Hi just following up as we are nearing the end of the month and our client is eagerly awaiting their shipment 😊
I show we have the following parts still open:
3ea [H5WHSF01] Workholder Base Plate Frame,
3ea [H5WHSF02] Y-Plate,
3ea [H5WHSF03] X-Plate and
1 [DFL8DS01] Datum Stop FO Steel-8 inch
Thank you for your time,
Lorena Carrillo
From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 7:57 AM
To: Paul Biondo <pbiondomachine@gmail.com>
Cc: Christopher Berger <cberger@turnpack.com>; George Bloom <reworktech1@gmail.com>
Subject: Re: Turnpack, LLC Order (Ref PO25441487)Ah ok im not sure how all that works so ill let someone else answer.
I was simply looking for a way to make things easier for inventory you have completed.
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 7:15 AM Paul Biondo <pbiondomachine@gmail.com> wrote:
There are a couple of parts that I have not started yet. I was going to make them because I’ve had the material sitting here for a long time. If you want to have your people make the parts I’m fine with that.
Sent from my iPhone
On Feb 11, 2026, at 9:06 AM, Paul Biondo <pbiondomachine@gmail.com> wrote:
I will work on the updated inventory list
Sent from my iPhone
On Feb 11, 2026, at 8:38 AM, Info at Turnpack <info@turnpack.com> wrote:
Oh man okay thank you for the update. If there is anything we can assist with to expedite this please let us know.
If I could also confirm the remaining parts you have since the inventory sheet we were given was not correct, that would be greatly appreciated.
Maybe we can just send a stock PO and purchase what you have so i dont have to bother you with repeated inventory questions.
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 5:22 AM Paul Biondo <pbiondomachine@gmail.com> wrote:
Good morning Lorena
I should have everything to George by the end of the month. I apologize for the long wait.
Paul
Sent from my iPhone
On Feb 10, 2026, at 7:43 PM, Info at Turnpack <info@turnpack.com> wrote:
Hi Paul following up again. Would greatly appreciate a response. I know your time is valuable so I wouldn't want to keep bothering you
Respectfully,
Lorena CarrilloOn Thu, Feb 5, 2026, 4:25 PM Lorena <info@turnpack.com> wrote:
Hi Paul following up on this. Client is really pressuring us for the assembly.
Thank you very much for all your time on these matters.
Thank you for your time,
Lorena Carrillo
From: Paul Biondo <pbiondomachine@gmail.com>
Sent: Thursday, January 29, 2026 1:56 PM
To: Lorena <info@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO25441487)It’s no bother at all .
Sent from my iPhone
On Jan 29, 2026, at 3:27 PM, Lorena <info@turnpack.com> wrote:
Okay great! Yes, if you can let me know which parts you don’t already have made I can ask the guys here what they want to do.
After all this would you be able to tell me what you have left in inventory? The sheet I had was never accurate so I am unaware. This way I do not have to keep bothering you on what you do have. 😊
Thank you for your time,
Lorena Carrillo
From: Paul Biondo <pbiondomachine@gmail.com>
Sent: Thursday, January 29, 2026 12:21 PM
To: Turnpack LLC PO25441487 <catchall@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO25441487)Hi Lorena, I am aware of the increase on these parts to four units each. Not a problem. I am getting parts together from inventory to be shipped, and doing some final machining on others. I will be unable to fill this order with inventory parts. More will need to be made. I will re-quote them and you can let me know if you want me to make them or your company will make them. Thanks, Paul.
Sent from my iPhone
On Jan 29, 2026, at 1:03 PM, Lorena Carrillo <notifications@turnpack.com> wrote:
Dear Paul J. Biondo Company, LLC. Please find attached purchase order PO25441487 with reference: SO2508862 amounting in $ 4,000.00 from Turnpack, LLC as well as the resale certificate, [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
PO25441487
$ 4,000.00 due 11/5/25Dear Paul J. Biondo Company, LLC.
Please find attached purchase order PO25441487 with reference: SO2508862 amounting in $ 4,000.00 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 11/28/2025, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.Powered by Odoo
<Purchase Order - PO25441487.pdf>
por Paul J. Biondo Company, LLC. - 09:16 - 26 feb. 2026 -
Fw: Turnpack, LLC Order (Ref PO26081610)
Hello,
You are being sent this email as acknowledgement that we have received PO PO26081610
You will be receiving an additional confirmation email once your order has been processed.
Please note:
This PO is subject to change until confirmed.
Thank You,
Arch Cutting Tools – Maine
5 Industrial Way
Cornish, ME 04020
207-625-4000
ARCH Maine ‑ Sales Sales Department ARCH Cutting Tools ‑ Maine Telephone: (207) 625-4000 Please note that our email addresses have changed from @archgp.com to @archct.com.
From: Andy McNeil <Andy.McNeil@archct.com>
Sent: Thursday, February 26, 2026 7:32 AM
To: ARCH Maine - Sales <sales-maine@archct.com>
Subject: FW: Turnpack, LLC Order (Ref PO26081610)Andy McNeil Inside Sales Manager ARCH Cutting Tools ‑ Maine Telephone:
(207) 625-4000 Please note that our email addresses have changed from @archgp.com to @archct.com.
From: Lorena Carrillo <info@turnpack.com>
Sent: Wednesday, February 25, 2026 4:55 PM
To: Andy McNeil <andy.mcneil@archgp.com>
Subject: Turnpack, LLC Order (Ref PO26081610)Dear Andy McNeil (ARCH Cutting Tools Corp. ) Please find attached purchase order PO26081610 amounting in $ 1,192. 50 from Turnpack, LLC as well as the resale certificate, for your review [. . . ] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Dear Andy McNeil (ARCH Cutting Tools Corp. ) Please find attached purchase order PO26081610 amounting in $ 1,192. 50 from Turnpack, LLC as well as the resale certificate, for your review [. . . ] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Dear Andy McNeil (ARCH Cutting Tools Corp.) Please find attached purchase order PO26081610 amounting in $ 1,192.50 from Turnpack, LLC as well as the resale certificate, for your review [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
PO26081610
$ 1,192.50 due 2/25/26
Dear Andy McNeil (ARCH Cutting Tools Corp.)
Please find attached purchase order PO26081610 amounting in $ 1,192.50 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 03/17/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.Powered by Odoo
por ARCH Maine - Sales - 08:51 - 26 feb. 2026 -
RE: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Hi Chris,
Thanks again for your time today. It was great to meet you.
A list of items from today:
- List of common failures and associated parts we should have on-hand. I noted the spare contactors, fuses, switch away from the vacuum pump, new glass slides. Controller(s)?
- Your assessment of any PMs we appear to be behind on or not performing. (i.e. our missing force gage calibration tool means we are not calibrating the high and low force sensors.)
- We will also follow the recommendations listed in your report.
Attached are the pictures of the control cabinet.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:52 PM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportSounds good. I'll see you in the morning.
Christopher Berger
On Tue, Feb 24, 2026, 4:51 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
We’d still like for you to come out, please. If nothing else, we’d appreciate your expertise to give our machine a good ‘once over’ and share knowledge with us.
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:49 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportOk great. I have travel booked but if you want to cancel that works too, I'd still have to invoice for non refundable travel though. Let me know in the next 15min.
Chris
Christopher Berger
On Tue, Feb 24, 2026, 4:47 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
From your text, this worked: “When you log in as super user you should see a button for Mini BMC Cavity Position”
Auto-calibration is complete. I need to adjust Theta zero position to match the tools’ locating pins. Then a full system backup and we will see if we have issues with production.
Dave
Get Outlook for iOS
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Tuesday, February 24, 2026 3:31:00 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: Re: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
Great. Please text me at 8588609985 when you get here.
I have the correct TD Tool and used it for the auto-calibration. Trying a Z height change. The other tool was longer so logically the correct tool will stop short.
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 3:16:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David, Mike,
I'll be there tomorrow between 8:00-8:30am.
Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.
Chris
On Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
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From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
por David Kellog - 07:12 - 25 feb. 2026 -
Fwd: Purchase Order No : 31118 dated : 02/23/2026 5000697353
---------- Forwarded message ---------
From: <brittney@pbjtechnology.com>
Date: Mon, Feb 23, 2026 at 5:38 PM
Subject: Purchase Order No : 31118 dated : 02/23/2026 5000697353
To: <cberger@turnpack.com>
Cc: <teamngc@pbjtechnology.com>
To Turnpack, LLC ,
Attached is PO# 31118
Quotation # SO26061018
Certificate of Compliance Required
End User PO# 5000697353 MUST BE ON ALL DOCUMENTS/COMMUNICATION
Please EMAIL DUPLICATE SHIPPING DOCUMENTS AND INVOICES TO: accounting@pbjtechnology.com
DROP SHIP USING PRE-PAID SHIPPING LABELS/ BOL PROVIDED BY PB&J PARTNERS
SEND SHIPMENT WEIGHT AND DIMENSIONS AND PACKING LIST TO: TEAMNGC@PBJTECHNOLOGY.COM
PBJ WILL NOT PAY FREIGHT
M292.008
Early and partial shipments will be accepted.
Please process this order and provide confirmation.
Thank you,
Brittney Finnegan
480-332-2350
PB&J Partners
--Christopher Berger
por Chris Berger - 04:06 - 25 feb. 2026 -
RE: EXT :RE: RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-up
Usually from what I’ve seen in the past, NG folks will reach out to schedule the service, then the service supplier will invoice our third party supplier. so in this case once the work is complete you’d send your invoice referencing NG PO 5000697353 to PB&J and they’ll invoice us directly.
Thanks!
SARAH KEPLINGER | Supply Chain Planning Analyst
Northrop Grumman | Mission Systems
C: 571-508-6154 I sarah.keplinger@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 25, 2026 3:50 PM
To: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Cc: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upOh interesting I have only received a request from Cynergy, nothing from PB&J as of yet. Nothing has been sent to Cynergy yet as I have needed to confirm payment terms since the last invoice was paid at N90
Thank you for your time,
Lorena Carrillo
From: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Sent: Wednesday, February 25, 2026 1:40 PM
To: info@turnpack.com
Cc: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: RE: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
I only know of one po that was cut to PB&J Tech, they should be working with you with their PO / invoice. I did let our team know they can reach out to schedule the needed service.
Thanks!
SARAH KEPLINGER | Supply Chain Planning Analyst
Northrop Grumman | Mission Systems
C: 571-508-6154 I sarah.keplinger@ngc.com
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 25, 2026 3:37 PM
To: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: FW: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upTurnpack is set up- 90221533. See their question below!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 25, 2026 3:35 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upI have been told we have two POs coming from Cynergy and PB&J since we were not set up. Should they still be sent that way or now that we are set up, have processed through Northrop direct?
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 25, 2026 6:21 AM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upThanks for completing this Supplier Size Cert.
Payment terms should be Net 45 as that is our company-wide default payment term.
Thanks!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 6:21 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upAlso could you please confirm payment terms? They need to be set at N45 for the work we are completing.
Thank you for your time,
Lorena Carrillo
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 4:12 PM
To: 'Shervanick, Paige [US] (MS)' <Paige.Shervanick@ngc.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-up#1 was completed, #2 does not apply at this time. thanks!
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Tuesday, February 24, 2026 2:40 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi,
It looks like your questionnaire was approved! Thanks for your help!!
You may have gotten an email that is asking you to complete 2 documents- Supplier Size Cert and Annual Reps and Certs.
Your 9-digit Northrop Grumman Supplier Number is- 90221533.
Here’s the links in case you didn’t get that email:
- Supplier Size Cert NG SSC Form
- Annual Reps and Certs Annual Certifications
Please let me know if you have any questions, and let me know when you submit these, thanks!!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 24, 2026 11:50 AM
To: 'Lorena' <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Sorry for the delayed response. When we open the W9, we can only see the signature part of your image below, not the digital timestamp info part to the right. I wonder if you expanded the box where the signature gets placed if we would be able to see the signature? Would you be able to try that? Let me know if you have questions.
Thanks!!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Friday, February 20, 2026 2:17 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upYes I am not sure what I am not understanding as I can see the digital timestamp. It was also rejecting saying it appeared to be a digital signature and it was not. So I am trying various ways to get it approved.
You can see below there is a timestamp signature.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Friday, February 20, 2026 12:11 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upHi again,
Apparently, your questionnaire was not approved again- please see the following comment and let me know if you have any questions/when you resubmit again, thank you!!
4.7 Thank you for clarifying your signature format in the W9 submitted. However, since you indicated this is a digital adobe signature, a digital adobe signature certificate with a timestamp is required. Please provide timestamp and resubmit.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Wednesday, February 18, 2026 1:55 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upThanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 18, 2026 1:42 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upRevision just submitted.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 18, 2026 11:31 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Thanks for completing the questionnaire so quickly! I don’t know if you’ve seen it yet, but the questionnaire was sent back to you with the following comments for correction:
Question 4.3 The W-9 submitted in Question 4.3 does not have a valid signature. Please submit a W-9 with an original "wet" ink signature or a digital adobe certificate signature with a timestamp. Copy-pasted, typed, and digitally drawn signatures will not be accepted. DocuSign signatures will not be accepted without a certificate of completion from DocuSign.
Question 6.1 Account holder name is a required field as it will integrate into the supplier's vendor master database. Account holder name should reflect supplier legal name submitted in 3.2. Also, please include Bank Control Key.
Question 6.4 Vendor’s Bank Contact information (Name in 6.4.1, Title in 6.4.2 and telephone number in 6.4.3) are required fields by the Treasury Dept and will integrate into the supplier's vendor master database. We can accept Customer Service for Contact Name and Title and general phone number for the bank.
Please let me know if you have any questions/let me know when you’ve submitted again with these corrections. Thanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 17, 2026 5:12 PM
To: 'Lorena' <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
You should have just received your invitation to the Ariba questionnaire. Please let me know if you got it and can access the form online.
Thanks!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:45 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: Northrop Grumman Supplier Set-upYes and yes thanks!
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Tuesday, February 17, 2026 11:43 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: Northrop Grumman Supplier Set-upThanks for the info, Lorena!
Just confirming, I should send the questionnaire to you, Lorena Carrillo, at the address- info@turnpack.com?
And could you confirm whether the attached screenshot would be accurate for your company?
Thanks,
Paige
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:05 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: Northrop Grumman Supplier Set-upHi Paige,
Here is our information.
Entity Name
TURNKEY PACKAGING SOLUTIONS LLC
Entity Type
Domestic LLC
Incorporation Date
7/31/2013
SoS
L18639728
DBA
Turnpack LLC
Address
22425 S Scotland Ct Suite 104 Queen Creek AZ 85142
Phone
480-331-1878
EIN
46-3274315
DNB
12-109-3661
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 13, 2026 7:56 AM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Northrop Grumman Supplier Set-upHi Paige,
Thanks for reaching out. I have cc'd Lorena on this email and she'll be able to assist with this process.
Thanks
Chris
On Fri, Feb 13, 2026 at 7:20 AM Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com> wrote:
Hi,
We are hoping to get Turnpack set up as a supplier with Northrop Grumman. To start this, we will need to send you our Supplier Registration Questionnaire. It includes questions about banking, taxes, compliance, capabilities, etc… and is housed on a site called Ariba. I have to send it to one POC to start, but then that person can invite others at your company to the questionnaire for help completing it as needed. Would you be the correct contact to send this initial invite to, or someone else?
Additionally, could you confirm:
- Your company’s contractual address?
- If the attached screenshot would be accurate for your company?
Thanks!! Please let me know if you have any questions.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
--
Christopher Berger
por "Keplinger, Sarah N [US] (MS)" <Sarah.Keplinger@ngc.com> - 04:01 - 25 feb. 2026 -
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por "Amazon.com" <order-update@amazon.com> - 03:46 - 25 feb. 2026 -
RE: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-up
Hi Lorena,
I only know of one po that was cut to PB&J Tech, they should be working with you with their PO / invoice. I did let our team know they can reach out to schedule the needed service.
Thanks!
SARAH KEPLINGER | Supply Chain Planning Analyst
Northrop Grumman | Mission Systems
C: 571-508-6154 I sarah.keplinger@ngc.com
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 25, 2026 3:37 PM
To: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: FW: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upTurnpack is set up- 90221533. See their question below!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 25, 2026 3:35 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upI have been told we have two POs coming from Cynergy and PB&J since we were not set up. Should they still be sent that way or now that we are set up, have processed through Northrop direct?
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 25, 2026 6:21 AM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upThanks for completing this Supplier Size Cert.
Payment terms should be Net 45 as that is our company-wide default payment term.
Thanks!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 6:21 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: RE: Northrop Grumman Supplier Set-upAlso could you please confirm payment terms? They need to be set at N45 for the work we are completing.
Thank you for your time,
Lorena Carrillo
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 4:12 PM
To: 'Shervanick, Paige [US] (MS)' <Paige.Shervanick@ngc.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-up#1 was completed, #2 does not apply at this time. thanks!
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Tuesday, February 24, 2026 2:40 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi,
It looks like your questionnaire was approved! Thanks for your help!!
You may have gotten an email that is asking you to complete 2 documents- Supplier Size Cert and Annual Reps and Certs.
Your 9-digit Northrop Grumman Supplier Number is- 90221533.
Here’s the links in case you didn’t get that email:
- Supplier Size Cert NG SSC Form
- Annual Reps and Certs Annual Certifications
Please let me know if you have any questions, and let me know when you submit these, thanks!!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 24, 2026 11:50 AM
To: 'Lorena' <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Sorry for the delayed response. When we open the W9, we can only see the signature part of your image below, not the digital timestamp info part to the right. I wonder if you expanded the box where the signature gets placed if we would be able to see the signature? Would you be able to try that? Let me know if you have questions.
Thanks!!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Friday, February 20, 2026 2:17 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upYes I am not sure what I am not understanding as I can see the digital timestamp. It was also rejecting saying it appeared to be a digital signature and it was not. So I am trying various ways to get it approved.
You can see below there is a timestamp signature.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Friday, February 20, 2026 12:11 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upHi again,
Apparently, your questionnaire was not approved again- please see the following comment and let me know if you have any questions/when you resubmit again, thank you!!
4.7 Thank you for clarifying your signature format in the W9 submitted. However, since you indicated this is a digital adobe signature, a digital adobe signature certificate with a timestamp is required. Please provide timestamp and resubmit.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Wednesday, February 18, 2026 1:55 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upThanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 18, 2026 1:42 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upRevision just submitted.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 18, 2026 11:31 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Thanks for completing the questionnaire so quickly! I don’t know if you’ve seen it yet, but the questionnaire was sent back to you with the following comments for correction:
Question 4.3 The W-9 submitted in Question 4.3 does not have a valid signature. Please submit a W-9 with an original "wet" ink signature or a digital adobe certificate signature with a timestamp. Copy-pasted, typed, and digitally drawn signatures will not be accepted. DocuSign signatures will not be accepted without a certificate of completion from DocuSign.
Question 6.1 Account holder name is a required field as it will integrate into the supplier's vendor master database. Account holder name should reflect supplier legal name submitted in 3.2. Also, please include Bank Control Key.
Question 6.4 Vendor’s Bank Contact information (Name in 6.4.1, Title in 6.4.2 and telephone number in 6.4.3) are required fields by the Treasury Dept and will integrate into the supplier's vendor master database. We can accept Customer Service for Contact Name and Title and general phone number for the bank.
Please let me know if you have any questions/let me know when you’ve submitted again with these corrections. Thanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 17, 2026 5:12 PM
To: 'Lorena' <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
You should have just received your invitation to the Ariba questionnaire. Please let me know if you got it and can access the form online.
Thanks!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:45 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: Northrop Grumman Supplier Set-upYes and yes thanks!
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Tuesday, February 17, 2026 11:43 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: Northrop Grumman Supplier Set-upThanks for the info, Lorena!
Just confirming, I should send the questionnaire to you, Lorena Carrillo, at the address- info@turnpack.com?
And could you confirm whether the attached screenshot would be accurate for your company?
Thanks,
Paige
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:05 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: Northrop Grumman Supplier Set-upHi Paige,
Here is our information.
Entity Name
TURNKEY PACKAGING SOLUTIONS LLC
Entity Type
Domestic LLC
Incorporation Date
7/31/2013
SoS
L18639728
DBA
Turnpack LLC
Address
22425 S Scotland Ct Suite 104 Queen Creek AZ 85142
Phone
480-331-1878
EIN
46-3274315
DNB
12-109-3661
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 13, 2026 7:56 AM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Northrop Grumman Supplier Set-upHi Paige,
Thanks for reaching out. I have cc'd Lorena on this email and she'll be able to assist with this process.
Thanks
Chris
On Fri, Feb 13, 2026 at 7:20 AM Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com> wrote:
Hi,
We are hoping to get Turnpack set up as a supplier with Northrop Grumman. To start this, we will need to send you our Supplier Registration Questionnaire. It includes questions about banking, taxes, compliance, capabilities, etc… and is housed on a site called Ariba. I have to send it to one POC to start, but then that person can invite others at your company to the questionnaire for help completing it as needed. Would you be the correct contact to send this initial invite to, or someone else?
Additionally, could you confirm:
- Your company’s contractual address?
- If the attached screenshot would be accurate for your company?
Thanks!! Please let me know if you have any questions.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
--
Christopher Berger
por "Keplinger, Sarah N [US] (MS)" <Sarah.Keplinger@ngc.com> - 03:41 - 25 feb. 2026 -
Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]
1704149:2549832Hi Lorena.This appears to be for a different order. However, I'm not showing anything that shipped for overnight delivery. If you can provide more details once the package is received, I can look into it..Please note PO26071602 is set up to ship via Fedex ground.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Tue, 24 Feb at 4:54 PM , Customer Care US/CA <customercare@omron.com> wrote:Hi Lorena.Thank you for confirming. Please note PO26071602 has now been processed as SO 13298851.Have a great rest of your day!Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Tue, 24 Feb at 4:32 PM , Lorena <info@turnpack.com> wrote:Ship partial pleaseThank you for your time,Lorena CarrilloFrom: nick.johnson@omron.com <nick.johnson@omron.com>
Sent: Tuesday, February 24, 2026 3:13 PM
To: Lorena <info@turnpack.com>; customercare@omron.com; catchall@turnpack.com
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]They are going to be atleast 2-3 weeks.Nick JohnsonDistrict Sales Manager - Northern CaliforniaDirect: 925.440.0458 | nick.johnson@omron.comOmron Automation Americas2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169This is a confidential message. If received in error, delete it and notify the sender.From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 2:11:12 PM
To: Nick Johnson / OEI <nick.johnson@omron.com>; CustomerCare-OEI <customercare@omron.com>; catchall@turnpack.com <catchall@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]I am not sure. What is the lead time on the remaining parts?Thank you for your time,Lorena CarrilloFrom: nick.johnson@omron.com <nick.johnson@omron.com>
Sent: Tuesday, February 24, 2026 2:17 PM
To: customercare@omron.com; catchall@turnpack.com; info@turnpack.com
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Hi Jennifer,Let's get the order in the system. If the PO has ship complete, which is different from their account preference, let's honor the PO request to avoid delays.ThanksNickNick JohnsonDistrict Sales Manager - Northern CaliforniaOmron Automation Americas2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169This is a confidential message. If received in error, delete it and notify the sender.From: Customer Care US/CA <customercare@omron.com>
Sent: Tuesday, February 24, 2026 12:35 PM
To: catchall@turnpack.com <catchall@turnpack.com>; info@turnpack.com <info@turnpack.com>
Cc: Nick Johnson / OEI <nick.johnson@omron.com>
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Good afternoon.Please advise on the below so we can get this order processed for you.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Mon, 23 Feb at 12:37 PM , Customer Care US/CA <customercare@omron.com> wrote:Good afternoon.Thank you for the revised order. I do notice you have "Ship Ground Complete" noted on the PO. Are you wanting any items to go sooner if we have them in stock? Or do you want everything to ship together?We currently have item NX-AD2604 in stock.Please advise.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Fri, 20 Feb at 8:43 PM , Turnpack, LLC PO26031560 (SO2547975) <catchall@turnpack.com> wrote:PO26071602
$ 1,486.30 due 2/19/26Dear Orders (Omron Automation Americas)Nick has been BCC'd on this order
Please find attached purchase order PO26071602 with reference: Feb 19, 2026 at 11:54 AM amounting in $ 1,486.30 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 02/19/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.Powered by Odoo1704149:2549832WARNING! This is an email from an external party.Do not click on any link or open any attachment if you cannot ascertain that it is safe.
por "Customer Care US/CA" <customercare@omron.com> - 03:41 - 25 feb. 2026 -
RE: [EXT] IKO Quote Acct: 18739BOS
Hi Lorena,
You are welcome !
It will ship from Japan to IKO and from IKO to you .
Thanks
Ada
Ada KerxhalliCust Serv Rep
545 GREAT RD
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Wednesday, February 25, 2026 3:09 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Cc: 'Brandon Benavidez' <bbenavidez@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Thank you and does it ship to you and then us or straight here?
Thank you for your time,
Lorena Carrillo
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Wednesday, February 25, 2026 8:31 AM
To: 'Lorena' <info@turnpack.com>
Cc: 'Brandon Benavidez' <bbenavidez@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena ,
They do have an estimated ship date of 3/30. It might be sooner though. They will confirm with me as soon as the order leaves the factory .
Thanks
Ada
Ada KerxhalliCust Serv Rep
545 GREAT RD
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 6:08 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Cc: 'Brandon Benavidez' <bbenavidez@turnpack.com>
Subject: FW: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada
Do you happen to have a ship date to you yet or are they drop shipping?
Thank you for your time,
Lorena Carrillo
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Friday, February 13, 2026 11:16 AM
To: 'Info at Turnpack' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
Please see the attached confirmation .
Thanks
Ada
Ada KerxhalliCust Serv Rep
545 GREAT RD
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 13, 2026 1:09 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
If you can send the order confirmation when available that would be great!
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:29 PM Info at Turnpack <info@turnpack.com> wrote:
Great thank you
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:28 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Perfect ! I have requested 2day shipping !
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 2:25 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay great ya we already spoke to them its a 3 week lead time. We are okay with that just ship 2day
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:12 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Hi Lorena,
I have processed your order , and I am waiting on MFG to confirm the lead time since these items will be coming from Japan .
I will let you know as soon as I know more.
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 2:05 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
I just wanted to follow up
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 12:47 PM Info at Turnpack <info@turnpack.com> wrote:
Great thanks!
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 12:46 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Hi Lorena,
Thank you for your order!
I will process and send you confirmation shortly .
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Wednesday, February 11, 2026 1:37 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada, need to place another order for the IKO parts.
Let me know if you have any questions.
Thank you for your time,
Lorena Carrillo
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Thursday, November 13, 2025 10:17 AM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
First item is stock in NJ
Second item Stock in Chicago . How soon you want them ?
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Thursday, November 13, 2025 11:23 AM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
We need to order two more. Can you please get the leadtime? thanks
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, October 24, 2025 7:24 AM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSOk, sooner the better 🤞 we are behind at this point and need them to complete the project.
Maybe shipping 2day would be best.
On Fri, Oct 24, 2025, 6:42 AM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Good morning Lorena ,
We do have an estimated ship date of 10/29. It might be sooner than this date but I will let you know.
I am confirming now with factory !
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Thursday, October 23, 2025 6:59 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada, do you have an order confirmation or ship date yet?
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 1:07 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSThank you 😊 glad to hear that !
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 4:05 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay great! Please proceed. Id rather use you 😊
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 1:03 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSYes , I can give you the price below . I just confirmed with them .
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 3:59 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay it looks like my collegue got a quote at cheaper rates. 94.20 & 118.00 are you able to match other motion locations?
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 12:55 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
Please note:
1 pcs - MAG5C1T1S2 – $100.57 - NJ has 1 pc in stock
1 pcs - LSAGT5R100HS2 - $125.88– Chicago has 2 pcs in stock
Please advise!
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 3:20 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
okay thank you. we really need to get this going so if its under $200 please proceed. You can use the PO number attached.
Thank you for your time,
Lorena Carrillo
Office Manager
Office: 480-331-1878
Line: 781-938-006922425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidderFrom: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 12:15 PM
To: Lorena <info@turnpack.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSHi Lorena ,
Sorry for the delay ! I am still waiting to hear from MFG . Hopefully I will have the quote later on today .
I just followed up with them again.
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.
From: Lorena <info@turnpack.com>
Sent: Wednesday, October 15, 2025 8:00 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Please quote
1 ea MAG5C1T1S2
1ea LSAGT5R100HS2
Thank you for your time,
Lorena Carrillo
Office Manager
Office: 480-331-1878
Line: 781-938-006922425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder
por Ada Kerxhalli - 03:22 - 25 feb. 2026 -
Proof Of Insurance
The Hartford
The Hartford Service Center Team An Important Message from The Hartford The document you requested is attached. Please contact us if you have any questions or concerns. Thank you for selecting The Hartford for your business insurance needs. Sincerely, The Hartford Services Team Privacy_Policy | Terms of Use | TheHartford.com | Customer Login | Agent Login This email was sent to: info@turnpack.com Attached: CERTIFICATE OF INSURANCE.Pdf You'll require Adobe® Reader in order to open PDF attachments. Download a free version of Adobe® Reader to your computer. This email was sent by: The Hartford.
3600 Wiseman Blvd. San Antonio, TX 78251, United States © 2026 . All Rights Reserved.This is a customer service message from The Hartford. For security reasons, we kindly ask that you do not reply to this email. If you have questions regarding your account, please contact us or log in so we can properly verify your identity. For Arizona, California, New Hampshire, Texas and Washington, your (or the) specific insurance underwriting company can be easily obtained by viewing the insurance policy document accessed through the link as specified above.
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This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.
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por "The Hartford" <DoNotReplyCommercial@thehartford.com> - 03:16 - 25 feb. 2026 -
Proof Of Insurance
The Hartford
The Hartford Service Center Team An Important Message from The Hartford The document you requested is attached. Please contact us if you have any questions or concerns. Thank you for selecting The Hartford for your business insurance needs. Sincerely, The Hartford Services Team Privacy_Policy | Terms of Use | TheHartford.com | Customer Login | Agent Login This email was sent to: info@turnpack.com Attached: CERTIFICATE OF INSURANCE.Pdf You'll require Adobe® Reader in order to open PDF attachments. Download a free version of Adobe® Reader to your computer. This email was sent by: The Hartford.
3600 Wiseman Blvd. San Antonio, TX 78251, United States © 2026 . All Rights Reserved.This is a customer service message from The Hartford. For security reasons, we kindly ask that you do not reply to this email. If you have questions regarding your account, please contact us or log in so we can properly verify your identity. For Arizona, California, New Hampshire, Texas and Washington, your (or the) specific insurance underwriting company can be easily obtained by viewing the insurance policy document accessed through the link as specified above.
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This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.
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por "The Hartford" <DoNotReplyCommercial@thehartford.com> - 03:16 - 25 feb. 2026 -
Proof Of Insurance
The Hartford
The Hartford Service Center Team An Important Message from The Hartford The document you requested is attached. Please contact us if you have any questions or concerns. Thank you for selecting The Hartford for your business insurance needs. Sincerely, The Hartford Services Team Privacy_Policy | Terms of Use | TheHartford.com | Customer Login | Agent Login This email was sent to: info@turnpack.com Attached: CERTIFICATE OF INSURANCE.Pdf You'll require Adobe® Reader in order to open PDF attachments. Download a free version of Adobe® Reader to your computer. This email was sent by: The Hartford.
3600 Wiseman Blvd. San Antonio, TX 78251, United States © 2026 . All Rights Reserved.This is a customer service message from The Hartford. For security reasons, we kindly ask that you do not reply to this email. If you have questions regarding your account, please contact us or log in so we can properly verify your identity. For Arizona, California, New Hampshire, Texas and Washington, your (or the) specific insurance underwriting company can be easily obtained by viewing the insurance policy document accessed through the link as specified above.
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This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.
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por "The Hartford" <DoNotReplyCommercial@thehartford.com> - 03:16 - 25 feb. 2026 -
Proof Of Insurance
The Hartford
The Hartford Service Center Team An Important Message from The Hartford The document you requested is attached. Please contact us if you have any questions or concerns. Thank you for selecting The Hartford for your business insurance needs. Sincerely, The Hartford Services Team Privacy_Policy | Terms of Use | TheHartford.com | Customer Login | Agent Login This email was sent to: info@turnpack.com Attached: CERTIFICATE OF INSURANCE.Pdf You'll require Adobe® Reader in order to open PDF attachments. Download a free version of Adobe® Reader to your computer. This email was sent by: The Hartford.
3600 Wiseman Blvd. San Antonio, TX 78251, United States © 2026 . All Rights Reserved.This is a customer service message from The Hartford. For security reasons, we kindly ask that you do not reply to this email. If you have questions regarding your account, please contact us or log in so we can properly verify your identity. For Arizona, California, New Hampshire, Texas and Washington, your (or the) specific insurance underwriting company can be easily obtained by viewing the insurance policy document accessed through the link as specified above.
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This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.
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por "The Hartford" <DoNotReplyCommercial@thehartford.com> - 03:16 - 25 feb. 2026 -
Your shipment is scheduled for delivery tomorrow 889073572667
FedEx
Hi, Christopher Berger. Your shipment from Omron Electronics LLC is scheduled for delivery tomorrow. Scheduled delivery date Thu 2/26/2026
Estimated between 8:20am and 12:20pm
Take more control of your shipments Save delivery instructions, get picture proof of delivery, and more. MANAGE DELIVERY Some delivery options might not be available on the day of delivery. Tracking details Tracking ID 889073572667 From Omron Electronics LLC
1821 E Grauwyler Road
104-2135
IRVING, TX, US
75061To Turnpack
22425 S Scotland Ct
St 104
QUEEN CREEK, AZ, US
85142Ship date Wed 2/25/2026 01:53 PM Number of pieces 1 Total shipment weight 1.00 LB Service FedEx Priority Overnight® TRACK SHIPMENT 
Simple shipping starts with clear pricing Did you know FedEx can ship your packages for less than the Post Office? With FedEx One Rate®, you get 2-day shipping for a flat rate—anywhere in the U.S. SHIP TODAY 
Please do not respond to this message. This email was sent from an unattended mailbox. This report was generated at approximately 2:01 PM CST 02/25/2026.All weights are estimated.
To track the latest status of your shipment, click on the tracking number above.
Standard transit is the date and time the package is scheduled to be delivered by, based on the selected service, destination and ship date. Limitations and exceptions may apply. Please see the FedEx Service Guide for terms and conditions of service, including the FedEx Money-Back Guarantee, or contact your FedEx Customer Support representative.
© 2026 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. Review our FedEx Delivery Manager® Privacy Notice and Opt Out Preference. Find information on fraud and security. All rights reserved.
Thank you for your business.
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ID 1020
por "FedEx Delivery Manager" <TrackingUpdates@fedex.com> - 03:01 - 25 feb. 2026 -
Re: Invoice 139162 from A.O.M.
Just so I understand, I will email them to you as well as AP or would you like them to go just to you?
Rochelle WoodAnodizing of Mesa1064 W Birchwood Ave.Mesa, Az. 85210480-833-6412
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 4:41 PM
To: 'Rochelle Acosta' <rochelle3aom@gmail.com>
Subject: RE: Invoice 139162 from A.O.M.Ah okay I was just confused because I don’t have this in my email prior to this date. Maybe the emails aren’t coming through, right? Email only is fine for me. I am not always at the office so being able to have them online I perfect. Try sending to info@turnpack.com .
Thank you for your time,
Lorena Carrillo
From: Rochelle Acosta <rochelle3aom@gmail.com>
Sent: Monday, February 23, 2026 8:22 AM
To: Lorena <info@turnpack.com>
Subject: Fw: Invoice 139162 from A.O.M.Good Morning Lorena,
I have attached a current statement for Turnpack.
We are currently doing both printed and email. A copy is given when the items are picked up/delivered and then I email a copy. The email that I have listed for all invoices to be emailed, is your AP department at ap@turnpack.com.
Thank you, Have a wonderful day.
Rochelle Wood
Anodizing of Mesa
1064 W Birchwood Ave.
Mesa, Az. 85210
480-833-6412
From: jaime wood <jwood7aom@gmail.com>
Sent: Friday, February 20, 2026 12:11 PM
To: Rochelle Acosta <rochelle3aom@gmail.com>
Subject: Fwd: Invoice 139162 from A.O.M.---------- Forwarded message ---------
From: Lorena <info@turnpack.com>
Date: Fri, Feb 20, 2026, 12:04 PM
Subject: RE: Invoice 139162 from A.O.M.
To: <jwood7aom@gmail.com>I don’t see this invoice from before but its dated 2/9 is this an old invoice?
Is there a way to get all invoices emailed now instead of printed?
Thank you for your time,
Lorena Carrillo
From: A.O.M. <quickbooks@notification.intuit.com>
Sent: Friday, February 20, 2026 7:53 AM
To: AP@TURNPACK.COM
Subject: Invoice 139162 from A.O.M.INVOICE 139162
A.O.M.
DUE 03/11/2026
$181.90
Powered by QuickBooks
Dear Turnpack LLC.,
Here's your invoice! We appreciate your prompt payment.
Thanks for your business!
A.O.M.If you receive an email that seems fraudulent, please check with the business owner before paying.
por Rochelle Acosta - 12:26 - 25 feb. 2026 -
RE: How many inbound leads did Birch Manufacturing generate in January?
RE: How many inbound leads did Birch Manufacturing generate in January?
Hi,Circling back on the last mail.We have helped businesses get more qualified RFQs in 3-4 weeks by:- Finding the exact product terms buyers use when they’re ready to purchase
- publishing clear product and spec pages so buyers trust what they see
- Sending serious buyers straight to your RFQ/quote form
Happy to share more if useful.And don’t forget to reply “Yes” if you want the FREE AI analysis for Birch Manufacturing that I mentioned in the previous mail.Best,HarryOn Mon, Feb 23, 2026 at 02:36 PM UTC Harry Adam harry.adam@websitlead.com> wrote:
Hi,Just checking in. I know February plans are in full swing.But remember - businesses that improve organic & AI search visibility often see 20-50% more organic traffic in 6-12 weeks.I can send a FREE AI snapshot for Birch Manufacturing showing search demand, competitor ranks, and quick actions to capture that share.Reply “Yes” and I’ll send it.Best,HarryOn Fri, Feb 20, 2026 at 02:35 PM UTC Harry Adam harry.adam@websitlead.com> wrote:
Hi,Quick question, would doubling or tripling your organic leads in Q1 make sense for Birch Manufacturing?We helped John Maye Packaging in Wisconsin bring in 17 new inbound leads in just one month without paid ads after implementing a focused SEO strategy.As a first step, I can run a complimentary AI analysis for Birch Manufacturing and share:• Monthly buyer search demand for your key products.• Your current visibility compared to competitors?• Quick wins to boost inbound leads this quarter.Would you like me to send over the report?Best,Harry
por "Harry Adam" <harry.adam@websitlead.com> - 11:42 - 25 feb. 2026 -
RE: [EXT] IKO Quote Acct: 18739BOS
Hi Lorena ,
They do have an estimated ship date of 3/30. It might be sooner though. They will confirm with me as soon as the order leaves the factory .
Thanks
Ada
Ada KerxhalliCust Serv Rep
545 GREAT RD
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 6:08 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Cc: 'Brandon Benavidez' <bbenavidez@turnpack.com>
Subject: FW: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada
Do you happen to have a ship date to you yet or are they drop shipping?
Thank you for your time,
Lorena Carrillo
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Friday, February 13, 2026 11:16 AM
To: 'Info at Turnpack' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
Please see the attached confirmation .
Thanks
Ada
Ada KerxhalliCust Serv Rep
545 GREAT RD
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 13, 2026 1:09 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
If you can send the order confirmation when available that would be great!
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:29 PM Info at Turnpack <info@turnpack.com> wrote:
Great thank you
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:28 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Perfect ! I have requested 2day shipping !
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 2:25 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay great ya we already spoke to them its a 3 week lead time. We are okay with that just ship 2day
Respectfully,
Lorena CarrilloOn Thu, Feb 12, 2026, 12:12 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Hi Lorena,
I have processed your order , and I am waiting on MFG to confirm the lead time since these items will be coming from Japan .
I will let you know as soon as I know more.
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 2:05 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
I just wanted to follow up
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 12:47 PM Info at Turnpack <info@turnpack.com> wrote:
Great thanks!
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 12:46 PM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Hi Lorena,
Thank you for your order!
I will process and send you confirmation shortly .
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Wednesday, February 11, 2026 1:37 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada, need to place another order for the IKO parts.
Let me know if you have any questions.
Thank you for your time,
Lorena Carrillo
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Thursday, November 13, 2025 10:17 AM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
First item is stock in NJ
Second item Stock in Chicago . How soon you want them ?
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Thursday, November 13, 2025 11:23 AM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
We need to order two more. Can you please get the leadtime? thanks
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, October 24, 2025 7:24 AM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSOk, sooner the better 🤞 we are behind at this point and need them to complete the project.
Maybe shipping 2day would be best.
On Fri, Oct 24, 2025, 6:42 AM Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com> wrote:
Good morning Lorena ,
We do have an estimated ship date of 10/29. It might be sooner than this date but I will let you know.
I am confirming now with factory !
Thanks
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Thursday, October 23, 2025 6:59 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Hi Ada, do you have an order confirmation or ship date yet?
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 1:07 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSThank you 😊 glad to hear that !
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 4:05 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay great! Please proceed. Id rather use you 😊
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 1:03 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSYes , I can give you the price below . I just confirmed with them .
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 3:59 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Okay it looks like my collegue got a quote at cheaper rates. 94.20 & 118.00 are you able to match other motion locations?
Thank you for your time,
Lorena Carrillo
Office Manager
Office: +1 (480) 331-1878
22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
From: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 12:55 PM
To: 'Lorena' <info@turnpack.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSHi Lorena,
Please note:
1 pcs - MAG5C1T1S2 – $100.57 - NJ has 1 pc in stock
1 pcs - LSAGT5R100HS2 - $125.88– Chicago has 2 pcs in stock
Please advise!
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.From: Lorena <info@turnpack.com>
Sent: Tuesday, October 21, 2025 3:20 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: RE: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
okay thank you. we really need to get this going so if its under $200 please proceed. You can use the PO number attached.
Thank you for your time,
Lorena Carrillo
Office Manager
Office: 480-331-1878
Line: 781-938-006922425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidderFrom: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Sent: Tuesday, October 21, 2025 12:15 PM
To: Lorena <info@turnpack.com>
Subject: Re: [EXT] IKO Quote Acct: 18739BOSHi Lorena ,
Sorry for the delay ! I am still waiting to hear from MFG . Hopefully I will have the quote later on today .
I just followed up with them again.
Thanks
Ada
Ada KerxhalliCust Serv Rep
LITTLETON, MA 01460
T:978-431-1878
Ada.Kerxhalli@ai.motion.com | www.ai.motion.com
This e-mail and any attachments may contain confidential information that is proprietary, privileged, and protected by applicable laws. If you have received this message in error and are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy this e-mail, any attachments or copies therein forthwith. Please notify the sender immediately by e-mail if you have received this e-mail in error.
From: Lorena <info@turnpack.com>
Sent: Wednesday, October 15, 2025 8:00 PM
To: Ada Kerxhalli <Ada.Kerxhalli@ai.motion.com>
Subject: [EXT] IKO Quote Acct: 18739BOSExternal Email: This is an EXTERNAL email do not click links or open attachments unless you know the content is safe. Please use caution with Urgent Requests.
Please quote
1 ea MAG5C1T1S2
1ea LSAGT5R100HS2
Thank you for your time,
Lorena Carrillo
Office Manager
Office: 480-331-1878
Line: 781-938-006922425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder
por Ada Kerxhalli - 10:37 - 25 feb. 2026 -
RE: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Morning Chris –
Some quick directions since coming to our campus for the first time can be a little confusing…. Once you turn onto Innovation Dr from Rancho Carmel Dr, continue through the first light (Scripps Driveway) and follow the road around the bend until you see the main entrance for Northrop Grumman on the LH side. From there, go past the guard tower (will not be manned) and follow signs for visitor parking. Walk into the main entrance, behind the flagpole / turnaround. If you let the security guard know you’re there for David Kellogg, they’ll begin processing your badge and contact Dave.
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:52 PM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportSounds good. I'll see you in the morning.
Christopher Berger
On Tue, Feb 24, 2026, 4:51 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
We’d still like for you to come out, please. If nothing else, we’d appreciate your expertise to give our machine a good ‘once over’ and share knowledge with us.
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:49 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportOk great. I have travel booked but if you want to cancel that works too, I'd still have to invoice for non refundable travel though. Let me know in the next 15min.
Chris
Christopher Berger
On Tue, Feb 24, 2026, 4:47 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
From your text, this worked: “When you log in as super user you should see a button for Mini BMC Cavity Position”
Auto-calibration is complete. I need to adjust Theta zero position to match the tools’ locating pins. Then a full system backup and we will see if we have issues with production.
Dave
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From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Tuesday, February 24, 2026 3:31:00 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: Re: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
Great. Please text me at 8588609985 when you get here.
I have the correct TD Tool and used it for the auto-calibration. Trying a Z height change. The other tool was longer so logically the correct tool will stop short.
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 3:16:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David, Mike,
I'll be there tomorrow between 8:00-8:30am.
Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.
Chris
On Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
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From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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por Mike White - 10:16 - 25 feb. 2026
