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Your shipment was delivered 889108366480
FedEx
Hi, christopher berger. Your shipment from Thorlabs Inc was delivered. Delivered Date Mon, 03/02/2026
11:25am
Delivered to Suite 104, Queen Creek, AZ 85142 Received by C.BERGER Report missing package How was your delivery? 
Tracking details Tracking ID 889108366480 From Thorlabs Inc
1 Quantum Realm Drive
Newton, NJ, US
07860To Turnpack, LLC
Suite 104
22425 S Scotland Ct
Queen Creek, AZ, US
85142Ship date Thu 2/26/2026 05:24 PM Number of pieces 1 Total shipment weight 3.00 LB Service FedEx 2Day® Reference TS3929491 PO26061584 CNT000406961 Shipper reference TS3929491 PO26061584 CNT000406961 Purchase order number PO26061584 TRACK SHIPMENT 
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ID 1026
por "FedEx Delivery Manager" <TrackingUpdates@fedex.com> - 01:37 - 2 mar. 2026 -
RE: Invoice for Your Order PO26041561
Hi Lorena,
We will refund your credit 59062291 to the credit card used as payment. Please allow 2-3 days to reflect on your credit card statement.
Annette
From: Lorena <info@turnpack.com>
Sent: Monday, March 2, 2026 9:42 AM
To: 'McMaster-Carr' <la.sales@mcmaster.com>
Subject: RE: Invoice for Your Order PO26041561
hi i accidentally paid this invoice by credit card and I think the attached credit was supposed to be applied to it instead.
Is there any way to reallocate that?
Thank you for your time,
Lorena Carrillo
From: McMaster-Carr <la.sales@mcmaster.com>
Sent: Tuesday, January 27, 2026 1:53 PM
To: Lorena <info@turnpack.com>
Subject: RE: Invoice for Your Order PO26041561Hi Lorena,
Sure, you can use our FedEx account# 2180-0756-2. Let us know if you prefer a UPS return label and we can send one to you.
Chris
From: Lorena <info@turnpack.com>
Sent: Tuesday, January 27, 2026 1:14 PM
To: 'McMaster-Carr' <la.sales@mcmaster.com>
Subject: RE: Invoice for Your Order PO26041561
We don’t have a UPS account. ? are you able to send a label or a fedex by chance?
Thank you for your time,
Lorena Carrillo
From: McMaster-Carr <la.sales@mcmaster.com>
Sent: Tuesday, January 27, 2026 10:38 AM
To: Lorena <info@turnpack.com>
Subject: RE: Invoice for Your Order PO26041561Hi Lorena,
You can return PO26041561 for a full refund to the address below. We'll credit you upon receipt. Feel free to use our UPS Collect account #929381 to ship this material back.
McMaster-Carr
9630 Norwalk Blvd
Santa Fe Springs, CA 90670
We do not require a return authorization number, but if you need one for your own records, you can reference your PO number.Autumn
From: Lorena <info@turnpack.com>
Sent: Tuesday, January 27, 2026 11:34 AM
To: 'McMaster-Carr' <la.sales@mcmaster.com>
Subject: FW: Invoice for Your Order PO26041561
Hi we need to return this I accidentally shipped to the wrong address.
Thank you for your time,
Lorena Carrillo
From: McMaster-Carr <invoice.reply@mcmaster.com>
Sent: Tuesday, January 27, 2026 1:05 AM
To: INFO@TURNPACK.COM
Subject: Invoice for Your Order PO26041561562-692-5911
562-695-2323 (fax)
la.sales@mcmaster.comInvoice
Billed to
TURNPACK LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK AZ 85142Purchase Order
PO26041561
Total
$76.10
Invoice
58738715
Invoice Date
1/26/26
Payment Terms
2% 10, Net 30
Deduct $1.04 on merchandise if paid by 2/5/26.
Shipped to
Attention: Suite 104
Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142Mail Payment to
McMaster-Carr
PO Box 7690
Chicago IL 60680-7690Your Account
438808000
Christopher Berger placed this order.
Line
Product
Ordered
Shipped
Balance
Price
Total
1
Oil-Resistant Buna-N O-Ring, 1/16 Fractional Width, Dash Number 015, Packs of 100
1
Pack
1
0
3.13
Per Pack
3.13
2
Black Delrin Acetal Resin Bar 3/4" Thick, 2-1/2" Wide, 1 ft. Length
1
Each
1
0
31.88
Each
31.88
3
Male-Female Threaded Hex Standoff, 18-8 Stainless Steel, 6 mm Hex Size, 10 mm Long, M3 x 0.50 mm Thread Size
H5WHSF08
7
Each
7
0
2.45
Each
17.15
Merchandise
52.16
Shipping
23.94
Total
$76.10
Packing List
Shipped
Weight
Carrier
Tracking
1740416-02
01/26/2026
2 lb
UPS
1Z0526850313380104
1740416-01
01/26/2026
1 lb
FedEx
494405340135
Federal ID 36-1458720
Attached Email Message: Credit from Your Ord.emlFrom: McMaster-Carr <invoice.reply@mcmaster.com>
Sent: Tuesday, February 3, 2026 3:12 AM
To: INFO@TURNPACK.COM
Subject: Credit from Your Order PO26041561
562-692-5911
562-695-2323 (fax)
la.sales@mcmaster.comCredit
Billed to
TURNPACK LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK AZ 85142Purchase Order PO26041561 Available Credit $(76.10) Credit 59062291 Credit Date 2/2/26 Shipped to
Attention: Suite 104
Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142Mailing Address McMaster-Carr
PO Box 7690
Chicago IL 60680-7690Your Account 438808000 Christopher Berger placed this order.
Line Product Ordered Shipped Credited Price Total 1 9452K59 Oil-Resistant Buna-N O-Ring, 1/16 Fractional Width, Dash Number 015, Packs of 100 1 Pack
1 (1) 3.13 Per Pack
(3.13) 2 8662K54 Black Delrin Acetal Resin Bar 3/4" Thick, 2-1/2" Wide, 1 ft. Length 1 Each
1 (1) 31.88 Each
(31.88) 3 93655A704 Male-Female Threaded Hex Standoff, 18-8 Stainless Steel, 6 mm Hex Size, 10 mm Long, M3 x 0.50 mm Thread Size H5WHSF08
7 Each
7 (7) 2.45 Each
(17.15) Notes
This is a credit for purchase order PO26041561, invoice 58738715, packing list number 1740416-00.
Merchandise (52.16) Shipping (23.94) Credit Total $(76.10)
Federal ID 36-1458720
por "McMaster-Carr" <la.sales@mcmaster.com> - 01:16 - 2 mar. 2026 -
Member-Only Savings In-Warehouse & Online Start Today!
Member-Only Savings In-Warehouse & Online Start Today!
Starts Today, 3/2/26! 
Email contains warehouse pricing. Most items available online for a delivered price.
Valid 3/2/26 - 3/29/26 | Shop Now
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Limit 15. In-Warehouse + Online Nature Made Vitamin D3 650 ct Save $3.50
Limit 15. In-Warehouse + Online Kirkland Signature Glucosamine Chondroitin 280 ct Save $5
Limit 15. In-Warehouse + Online One A Day Men's 50+ Multi 300 ct Save $4
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Limit 15. In-Warehouse + Online Kirkland Signature Vitamin B12 300 ct Save $4
Limit 15. In-Warehouse + Online Kirkland Signature CoQ10 100 ct Save $4
Limit 15. In-Warehouse + Online Nature Made Prenatal Multi+ DHA 150 ct Save $5
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Limit 15. In-Warehouse + Online Nature Made CoQ10 140 ct Save $8
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In-Warehouse + Online Schiff Move Free Advanced 200 ct Save $5
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In-Warehouse + Online Schiff Move Free Ultra 75 ct Save $5
Limit 10. In-Warehouse + Online Flonase Allergy Relief 3/144 Sprays Save $11
Limit 10. In-Warehouse + Online Flonase Sensimist Allergy Relief 3/120 Sprays Save $11
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In-Warehouse + Online Lumify Redness Reliever Eye Drops 2/0.25 fl oz Save $6
Limit 15. In-Warehouse + Online Claritin Children's Grape Chewables 80 ct Save $7
Limit 15. In-Warehouse + Online Claritin RediTabs 70 ct Save $7
Limit 15. In-Warehouse + Online Claritin Tablets 115 ct Save $8
Limit 15. In-Warehouse + Online Dulcolax Laxative 200 ct Save $6
Limit 5. In-Warehouse + Online Nasacort Allergy 4/120 sprays Save $8
Limit 5. In-Warehouse + Online Xyzal Allergy Tablets 110 ct Save $8
Limit 5. In-Warehouse + Online Allegra Allergy Tablets 110 ct Save $8
Limit 5. 
In-Warehouse + Online Airborne Effervescent Tablets 2/18 ct Save $4
Limit 15. 
In-Warehouse + Online Airborne Gummies 90 ct Save $4
Limit 15. 
In-Warehouse + Online Breathe Right Extra Strength Clear Nasal Strips 72 ct Save $4
Limit 15. 
In-Warehouse + Online Breathe Right Tan Nasal Strips 72 ct Save $4
Limit 15. In-Warehouse + Online Clear Care Plus Disinfecting Solution 2/16 fl oz Save $5
Limit 5. Warehouse-Only Opti-Free Puremoist Multi-Purpose Solution 2/16 fl oz Save $5
Limit 5. In-Warehouse + Online Systane Ultra Lubricant Eye Drops 3/10 mL Save $5
Limit 5. In-Warehouse + Online Pataday Extra Strength Eye Relief 3/2.5 mL Save $7.50
In-Warehouse + Online Qunol Magnesium Citrate Gummies 250 mg, 150 ct Save $5
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In-Warehouse + Online Qunol Turmeric + Ginger Gummies 500 mg Turmeric + 50 mg Ginger, 200 ct Save $7
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In-Warehouse + Online Qunol Ultra CoQ10 Softgels 100 mg, 180 ct Save $8
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In-Warehouse + Online Qunol Turmeric Capsules 1500 mg, 220 ct Save $10
Limit 15. In-Warehouse + Online Sports Research Advanced B-Complex 180 ct Save $5
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In-Warehouse + Online youtheory Concentrated Effect Verisol Collagen 345 ct Save $6
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In-Warehouse + Online Zena Organic Supergreens 45 ct Save $7
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In-Warehouse + Online Kirkland Signature Quit2 Original Gum 2 mg, 380 Pieces Save $15
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Intuitive Surgical Operations, Inc. Purchase Order #4410332520
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Intuitive Surgical Operations, Inc. Purchase Order #4410332520
Order Summary
Date
03/02/26
PO Total
10,360.78 USD
Payment Terms
NT45
Contact
Paulina Diaz
PAULINA.DIAZ@INTUSURG.COM
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PURCHASE ORDERTurnkey Packaging Solutions LLC3400 N Arizona Ave, Suite 110Chandler, Arizona 85225Attn: Christopher Bergercberger@turnpack.comPO NUMBER 4410332520 DATE 03/02/26 PAYMENT TERMS NT45 SHIPPING TERMS CURRENCY USD CONTRACT CONTACT Paulina Diaz PAULINA.DIAZ@INTUSURG.COM
Note: End User: President Venustiano
Carranza Road #1745 Colonia Calles
21226 Mexicali BC
Mexico
Location Code: B88-1 Attention to: Alejandro Aguila
Non-Taxable For Export
Line Description Need By Date Qty Unit Price Total 1 [PN25091637] Intuitive Instrument Fixture PN2509163703/31/26 1 Each 3,560.7750 3,560.78 2 [PN25091638] Intuitive PCB Fixture PN2509163803/31/26 2 Each 3,400.00 6,800.00 10,360.78 USDInvoice Instructions: We encourage you to enroll to the Coupa Supplier Portal (CSP) to easily manage invoice submission and payment status. If you are not enrolled in the CSP, please submit your invoices to invoices@intuitive.coupahost.com. For AP Questions & Comments, please contact: AP@intusurg.com
INTUITIVE SURGICAL PURCHASE ORDER TERMS
This Purchase Order (“Order”) is an offer by the buyer, Intuitive Surgical, Inc., Intuitive Surgical Sàrl, Intuitive Surgical Operations, Inc. or one of their affiliates listed above (the entity making this offer being the "Purchaser"; the others being third party beneficiaries) to purchase goods and/or services from the seller listed above ("Supplier"). This transaction will be governed strictly on the terms and conditions stated herein (“Terms”), and all other terms and conditions, including those of any Supplier proposal, order form, statement of work or purchase order, are hereby excluded. Notwithstanding anything herein to the contrary, if a separate agreement (“Master Agreement”) has been executed between Purchaser and Supplier, the terms of such Master Agreement shall prevail over these Terms, however the Intuitive Supplier Code of Conduct (sec. 11 below) shall be applicable regardless of the existence of a Master Agreement.
1. ACCEPTANCE OF THIS ORDER. Performance by Supplier under this Order, including performance of services or purchase of any materials, etc. will be treated as legal acceptance by Supplier of both this Order and the terms and conditions contained herein. Such acceptance will apply regardless of whether this Order has itself been executed by Supplier. If Supplier does not accept this Order, Supplier must communicate its rejection in writing within three (3) business days of Order receipt or the Order will be deemed accepted. Purchaser may, at its option, cancel this Order without notice.
2. TITLE. Unless otherwise set forth in a Master Agreement or stated herein by Purchaser, goods will be shipped FCA Purchaser's dock. In any event, risk of loss remains with Supplier until title passes to Purchaser. Passage of title under this provision does not limit Purchaser's full right of inspection or constitute final acceptance. If goods are returned by Purchaser to Supplier due to non-compliance with this Order, then title will pass to Supplier on delivery of all or the applicable part of the goods thereof being transferred to a carrier for return to Supplier.
3. PACKAGING. All goods covered by this Order will be suitably packaged or otherwise prepared for shipment so as to secure the lowest transportation rates and to meet the carrier's requirements. No charges will be allowed for packaging or crating unless stated in this Order. Each container must be clearly marked to show quantity, contents, Supplier's name, and the number of this Order number. In addition, each container must be marked with the release Order number when requested by Purchaser.
4. CHANGES. If the goods or services covered by this Order have changed between the issuance of this Order to Supplier and the last time such goods and services were purchased by Purchaser, or if the goods and services covered by this Order change or vary during the performance of this Order, Supplier agrees to notify Purchaser of any material changes or variations in the goods or services. Unless Supplier notifies Purchaser in writing, Supplier warrants that each good and service provided to Purchaser is identical in all material aspects.
5. PRICE: The pricing on the Order reflects the pricing agreed by Supplier and Purchaser, and may not, without the prior written consent of Purchaser, exceed the last quotation received by Purchaser from Supplier. If Supplier does not reject the Order as set forth in Section 1 above, then delivery to Purchaser of goods and services set forth on the Order will be deemed acceptance of all such pricing.
6. RIGHT OF REJECTION. Purchaser reserves the right to return to Supplier, at Supplier's expense, goods delivered or services performed hereunder that do not meet the terms of a Master Agreement, if any, or this Order. Purchaser may accept the portion of the goods or services delivered hereunder that conform and return/reject the balance to Supplier at Supplier's expense. In such event, Purchaser will pay only the proportionate amount of the total price stated herein that corresponds to the portion accepted regardless of whether such lesser quantity is ordinarily sold at higher price. Supplier shall promptly refund any prepaid fees to Purchaser for any nonconforming goods or services that were rejected by Purchaser, but any such refund shall in no case be later than net 30 days from receipt of notice of rejection.
7. DELIVERY. Time is of the essence for this Order, and Purchaser may reject goods and services not delivered or furnished on the dates or the manner herein specified. In addition, if any portion of Supplier’s provision of goods and/or services requires Supplier to be on Purchaser’s property, Supplier will comply with Purchaser’s rules and procedures and take all necessary precautions to prevent any injury to persons or damage to any property.
8. CONTINGENCIES. If Purchaser fails to take one or more shipments or receive services hereunder because of fire, explosions, earthquake, war, flood, accident, interruption or delay in transportation, labor trouble, pandemic, epidemic, or any other circumstances of like or different character beyond Purchaser's reasonable control, or partial or complete suspension of operations, then, upon notice to Supplier, the total quantity of goods and/or services covered by this Order may be reduced by the extent of the omitted shipment(s) or the specified delivery period extended by a time equal to that during which shipment shall be so omitted.
9. CANCELLATION, INSOLVENCY. Unless otherwise set forth in a Master Agreement, Purchaser may cancel services or goods under this Order, in whole or in part, at any time on written notice. Cancellation will be without prejudice to any claims which one party may have against the other for services performed or materials/goods supplied up to the date of cancellation. Should Supplier itself or any of its affiliated companies file for bankruptcy, or if then Purchaser may terminate all or any part of this Order without penalty or required notice.
10. INTELLECTUAL PROPERTY. Unless otherwise agreed in a Master Agreement, in the case of customized or bespoke software created and developed by Supplier on a works-for-hire basis for Purchaser, Purchaser owns and retains all right, title, and interest in and to any patent, copyright, trade secret and/or trademark rights in all Supplier’s work product, any intellectual property (including but not limited to right of priority) or technology that is conceived, created, or reduced to practice by either party jointly or separately in the course of the performance of this Order whether or not based on Purchaser Designs or Purchaser Items as defined in these Terms, and Supplier assigns any and all rights to such intellectual property or technology to Purchaser. For the avoidance of doubt, in the case of Suppliers that provide commercial off-the-shelf (“COTS”) goods or software as a service (SaaS) cloud based solutions, the intellectual property remains with Supplier or its suppliers and does not transfer to Purchaser.
10.1 In the case of COTS goods or software license grant purchases, and subject to the terms and conditions of a Master Agreement between the parties, if any, or alternatively this Order and its Terms, Supplier hereby grants Purchaser a worldwide, non-exclusive, irrevocable, perpetual, non-transferable and non-sublicensable, right and license to use such COTS goods or software on a royalty-free, fully paid-up and irrevocable basis during any then-current prepaid subscription term.
10.2 In the case of SaaS solution use and access purchases, and subject to the terms and conditions of a Master Agreement between the parties, if any, or alternatively this Order and its Terms, Supplier grants Purchaser a non-exclusive, non-transferable, limited license (without the right to sublease or sublicense) to access and use the subject cloud-based subscription software, the subscription services, as well as, any related confidential information and documentation, during the subscription term, in an operating environment hosted by Supplier, for Purchaser’s own internal use.
10.3 In the case of Consulting Agreements of any kind, Supplier agrees that any and all Intellectual Property (as defined above) conceived, written, created or first reduced to practice in the performance of work under this Order shall be the sole and exclusive property of Purchaser and hereby assigns to Purchaser all its right, title and interest in and to any and all Intellectual Property. Supplier further agrees that except for its rights in background technology, Purchaser is and shall be vested with all rights, title and interests including. Supplier shall execute all papers, including patent applications, invention assignments and copyright assignments, and otherwise shall assist Intuitive as reasonably required to perfect in Purchaser the rights, title and other interests in Supplier's work product expressly granted to Purchaser under this Order.
11. LAWS AND REGULATIONS. Supplier represents and warrants that all goods and services delivered pursuant to this Order (i) will be produced, sold, and delivered to Purchaser in compliance with all applicable laws and regulations and specifically with the then applicable Intuitive Supplier Code of Conduct which can be found under the following link: https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/supplier-code-of-conduct-1087837.pdf , and (ii) will be produced in strict compliance with the Fair Labor Standards Act, 1983, as amended, applicable child labor laws, and laws against slavery and/or human trafficking. If required, the Supplier will comply with Federal Acquisition Regulation (FAR) clause 52.219-8 "Utilization of Small Business Concerns", which is hereby incorporated by reference. Supplier and its subcontractors shall, to the extent they apply, abide by (1) the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a), which prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and require affirmative action to employ and advance in employment individuals without regard to protected veteran status or disability; (2) 29 CFR Part 471, Appendix A to Subpart A, and (3) E-Verify.
12. NO AGENCY. This Order is solely for the purchase of goods and/or services and does not name Supplier the agent or subcontractor of Purchaser for any purpose. Supplier assumes all obligations under all "social security" legislation (e.g., unemployment insurance, old age benefits, or workers' compensation laws) of the United States or any state or other governmental authority with respect to persons employed in the performance of services and/or production of goods under this Order and will indemnify Purchaser against any liability thereof.
13. NO EMPLOYMENT. Neither this Order, the goods and/or services provided, nor anything related to these terms and conditions creates an employer-employee relationship between Purchaser and Supplier. Similarly, Supplier will not, nor does it intend, to direct or exercise control over Supplier’s means or methods of performing under this Order. Nothing about this Order limits Supplier’s ability to supply goods and/or services elsewhere so long as Supplier honors its legal obligations to Supplier as articulated herein and as otherwise exist.
14. PURCHASER DESIGNS AND PURCHASER ITEMS. Supplier may use (i) all photographs, specifications, drawings, blueprints, or designs. or the like (together "Purchaser Designs"), or (ii) all tools, dies, molds, fixtures, photographs, proofs, printing plates, or the like (together "Purchaser Items"), that are supplied by Purchaser in confidence, or paid for by Purchaser, only for the purpose of fulfillment of this Order. No other use is authorized without Purchaser's prior written consent. Supplier will return all Purchaser Designs or Purchaser Items to Purchaser if so requested. Supplier agrees that the Purchaser Designs and Purchaser Items, and any inventions, intellectual property including trade secrets contained therein, are the property of Purchaser. Purchaser may withdraw Purchaser Items or Purchaser Designs from Supplier's premises upon demand in writing. Supplier is obligated to carefully preserve and maintain, in good operating condition, such Purchaser Designs or Purchaser Items at all times.
15. INVOICE, PAYMENT, AND DISCOUNTS. Supplier will provide Purchaser with timely invoices:
· Delivered electronically and readable by electronic means,
· On the date appearing on the invoice along with the correct Order Number,
· Delivered to Purchaser at the e-mail address set forth on the face of this Order or by other agreed electronic method,
· Provided to Purchaser by the person or business entity, firm, or corporation to which this Order is issued and
· In accordance with the payment terms shown on the face of this Order calculated from (i) the date Purchaser receives and accepts the goods or services and (ii) Purchaser’s receipt of the invoice for same. Discount date, if applicable, will be established from the date on which Supplier has complied with all terms of this Order and delivered an invoice to Purchaser.
16. TAXES, GOV’T AND BANK CHARGES. The purchase price for goods or services herein is exclusive of any and all taxes and other governmental or bank charges now imposed or hereafter becoming effective upon the production, sale, shipment or use of the materials or services specified in this Order and Supplier agrees to indemnify Purchaser against, and reimburse Purchaser for, any expenditures Purchaser may be required to make on account of Supplier's failure to pay such taxes and other governmental or bank charges. Purchaser shall pay any applicable local, state, and federal taxes, however designated (excluding Supplier’s income taxes), imposed or based upon the sale, transfer of ownership, installation, license or use of the goods or services, unless Purchaser provides the Supplier with an appropriate certificate of exemption. Supplier shall be solely responsible for any bank charges, fees or other costs of any kind incurred by Supplier in the course of completing services or providing goods under this Order, including but not limited to bank fees associated with receiving any payments from Purchaser.
17. WARRANTIES. In addition to all warranties, expressed or implied, established by statutes or common law, or elsewhere set forth in this Order, Supplier hereby expressly represents and warrants that all goods and/or services covered by this Order will (i) conform to all specifications, drawings, samples, and any other description furnished or adopted by Purchaser and accepted by Supplier, (ii) be new not refurbished, and (iii) of good material, and free of defect in material and workmanship. Purchaser's failure to give notice to Supplier of any breach of any warranty shall not discharge Supplier's liability for any such breach. The warranties of Supplier together with its services warranties and guarantees, if any, run to Purchaser and Purchaser's customer(s). Notwithstanding the foregoing, Supplier’s warranty obligations under this Section will not apply to the extent that such warranty claims are caused by Purchaser’s negligence or willful misconduct.
18. INDEMNIFICATION. Supplier will defend, indemnify, protect, and hold Purchaser and its affiliates harmless against any and all loss or damage to persons (including death), to property (including reasonable attorneys’ fees) or any infringement or misappropriation of a third-party’s intellectual property rights, resulting from or arising in connection with the goods and/or services furnished hereunder. This may include third party claims, demands, litigation or other legal proceedings regardless of legal theory involved. Notwithstanding the foregoing, Supplier’s indemnification obligations under this Section will not apply to the extent that such claims are caused by Purchaser’s negligence or willful misconduct.
19. WAIVERS. Any failure by Purchaser to enforce or require strict performance by Supplier of any term or condition of this Order does not constitute a waiver thereof by Purchaser, and Purchaser may at any time avail itself of the remedies Purchaser may have for any breach of the terms hereof.
20. ASSIGNMENT. This Order may not be assigned by Supplier without the prior written approval of Purchaser, which shall not be unreasonably withheld.
21. CHOICE OF LAW, JURISDICTION, VENUE. This Order shall be governed by and subject to the laws of the State of California (other than its choice of law principles). The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Order. Any action or proceeding arising from this Order will be brought in the state courts located in Santa Clara County or in the federal courts located in the Northern District of California, or other courts as Purchaser may specify. Each party hereby irrevocably consents to the exclusive jurisdiction and venue in such courts.
22. ENTIRE AGREEMENT. Except as set forth in a Master Agreement, the terms and conditions stated in this Order constitute the entire agreement between Supplier and Purchaser regarding the services or purchases herein. For the avoidance of doubt, Supplier and Purchaser agree that any and all terms and conditions contained in any shrink-wrap, click-wrap, hyperlink, any subscription, or the like which may accompany services or are embedded in Supplier’s goods, products or posted on Supplier’s website, or any terms and conditions in any quote, correspondence, proposal or other documentation provided by Supplier that are attached to, referenced in, or in any way related to this Order are null and void and expressly superseded in their entirety by the terms and conditions contained herein.
23. CONFIDENTIAL INFORMATION AND PUBLICITY. If Purchaser and Supplier have entered into a non-disclosure agreement (“NDA”) applicable to the disclosure of confidential information under this Order, and if the term of the NDA expires before the expiration or termination of this Order, then the term of the NDA will be automatically extended to match the term of this Order. The parties will treat the terms, conditions, and existence of this Order as confidential and proprietary information of Purchaser. Each party agrees to treat any confidential or proprietary information disclosed to it as strictly confidential for the duration of the transaction under this Order and for a period of 5 years thereafter, unless such information becomes public through no fault of the receiving party. Supplier shall not make any public disclosure or publication (including without limitation on websites and social media), presentation, public announcement, or press release concerning its relationship with Purchaser unless Purchaser provides its prior written consent.
24. INSURANCE. Supplier will maintain a Comprehensive General Liability policy (including coverage ensuring Supplier’s liabilities assumed herein), Automotive and Employer liability policies, etc. with limits as required by Purchaser. At Purchaser’s request, Supplier will provide a Certificate of Insurance completed by its insurance carrier certifying such required coverage is in effect, with waiver of subrogation, naming Purchaser as an additional insured. Such coverage will not be materially altered or canceled without thirty (30) day prior written notice to Purchaser.
25. DRAWINGS, DESIGNS OR SPECIFICATIONS. If applicable to Supplier’s goods or services, Supplier hereby agrees to provide to Owner a reasonably complete set of drawings, designs and specifications within a commercially reasonable time, but in no event later than three (3) months prior to TCO. Should Supplier fail to comply with this deadline for any reason, Owner may withhold payment to Supplier for any associated invoice, billing or cost until required documentation is received and approved by Owner.
26. CONSULTING If applicable to Supplier’s Services, if any under this Order, Supplier hereby stipulates (a) it possesses the qualifications necessary to perform agreed upon Services described in its proposal or Statement of Work and will timely and efficiently complete the same, (b) it has and is known to have high ethical standards and professional integrity within its profession, (c) will use professional conduct in the performance of its obligations under this Order, (d) is serving as a consultant in its individual capacity and not as an agent employee or representative of Owner, (e) any confidential or proprietary information obtained is the sole, exclusive and irreplaceable property of Purchaser and (f) during the term of this Order and for a period of one (1) year following termination of this Order, it will not perform similar work for any competitor of Purchaser or any company or organization engaged in the development of telepresence, teleoperation, or robotic surgical products or services, without providing to Purchaser forty-five (45) days’ prior written notice.
27. DATA PRIVACY/HIPAA
27.1 DATA PRIVACY: Supplier shall comply with all applicable privacy and data protection laws, including but not limited to, the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act, and the EU General Data Protection Regulation 2016/679 (“GDPR”) (hereinafter “Applicable Data Protection Laws”). In addition, Supplier shall comply with Purchaser’s data privacy provisions: https://www.intuitive.com/en-us/about-us/company/legal/privacy and https://www.intuitive.com/en-us/about-us/company/legal/governance.
27.2 In the event Supplier is processing Protected Heath Information as that term is defined by HIPAA, Supplier shall comply with the Business Associate Agreement terms found here https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/Intuitive-Vendor-POTC-BAA-Terms.pdf. In the event Supplier is processing Personal Data, Personal Information, Personal Health Information, or any other personally identifiable information under Applicable Data Protection Laws, Supplier shall comply with the Data Processing Agreement terms found here https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/Intuitive-Vendor-POTC-DPA-Terms.pdf.
28. CYBER SECURITY/SITE ACCESS
28.1 Independent Third-Party Attestation. If Supplier will have access to Purchaser’s information systems, Supplier shall achieve and maintain compliance with ISO/IEC 27001 or an equivalent information security certification. Accepted equivalent certifications include but are not limited to: International Standards Organization – ISO 27001; Service Organization Control – SOC2 Type 2; HITRUST, Cybersecurity Maturity Model Certification (CMMC 2.0 Levels 2 & 3), and the Federal Risk and Authorization Management Program (FedRAMP). Supplier shall achieve the aforementioned compliance within twelve (12) months (or as otherwise agreed upon by the parties in writing) of the Effective Date of the agreement between Purchaser and the Supplier, and meet associated requirements for examining information security risks, implementing comprehensive information security controls, and sustaining management processes necessary to evaluate the adequacy of information security controls on an ongoing basis. Additionally, Supplier shall utilize an independent party to routinely assess, audit, or review installed processes and controls, which shall attest to the effectiveness of such information security controls as well as compliance with ISO/IEC 27001(or accepted equivalent) throughout the term of this Order. Required certification and assessments will be completed at the Supplier’s expense.
28.2 Ability to Audit. Purchaser shall have the ability to audit records specific to certifications, completed management reviews and compliance audits for information security as directly related to the supply of the goods and/or services. Second, Supplier shall complete remediation actions that result from Purchaser reviews of the certification records and/or Purchaser security assessments at no expense to Purchaser and within a mutually agreed time frame.
28.3 Cyber Security Incident and Breach Notification. Supplier shall notify Purchaser of all cyber security incidents, including malicious system access, end-point user device, and equipment loss. Supplier shall notify Purchaser immediately and meet applicable laws and regulations upon becoming aware of a data breach or security incident. Supplier will fully cooperate with Purchaser personnel during the investigation of security incidents to resolve the incident and in conjunction with any associated investigations in accordance with Supplier’s obligations and applicable laws.
28.4 Subcontractors & Supply Chain Risk Management. Supplier shall define and implement processes and procedures to manage any subcontractors and/or any other entities within the extended supply chain engaged in building and delivering goods/services to Purchaser. Such processes must include the following risk management activities: Enforcing that any Subcontractors, or any other entities within the extended supply chain, that have access to or support Purchaser, to maintain a baseline security level of the supplier or better; and Subsequently and regularly managing risks in the supply chain and conducting regular risk assessments of Subcontractors or any other entities within the extended supply chain that your organization engages in building and delivering goods/services. Supplier must also maintain evidence of regular risk management activities for all subcontractors.
28.5 Access to Purchaser’ s Information Systems. To the extent that access to Purchaser’s Information Systems is required by Supplier to perform its obligations, access may be granted solely to enable Supplier to perform its obligations hereunder and for no other purpose. Access is limited to those specific Information Systems, time periods, and personnel as are agreed to by the parties and is subject to Purchaser’s then-current security procedures and information protection policies, as the same may be amended from time to time by Purchaser. Supplier will at all times maintain the highest degree of security to comply with the requirements of this Section and to ensure that access granted to Supplier will not impair the integrity and availability of Purchaser’s Information Systems. Supplier shall require its personnel and/or subcontractors to sign individual agreements with the Supplier and be subject to the Supplier’s security clearance procedures prior to accessing Purchaser’s Information Systems.
28.6 Data Security. Supplier shall use encryption standards that align with current industry best practices and standards for the transmission or storage of Purchaser data that is deemed confidential information. In addition, Supplier shall destroy data and media according to current industry best practices and standards. Further, Supplier and its subcontractors shall establish and maintain robust and effective safeguards to protect against the destruction, loss, disclosure, or alteration of Purchaser Data in the possession of Supplier. These safeguards must be on par with or exceed the highest level of protection that Supplier applies to its own most confidential and sensitive information. At all times, these measures must adhere to industry best practices and shall not, under any circumstances, fall below a standard of reasonable care and due diligence.
28.7 Termination & Return of Materials. Upon termination of this Order for any reason as stated in Purchaser’s request, Supplier will promptly erase, destroy, or return, as directed by Purchaser, all equipment, documents, or materials of any nature in Supplier's possession or control that have been furnished by Purchaser to Supplier, or reproduced or developed by Supplier containing or based on Purchaser confidential information.
Intuitive Surgical Proprietary Information Revised April 1, 2025
por "Intuitive" <do_not_reply@intuitive.coupahost.com> - 10:27 - 2 mar. 2026 -
Intuitive Surgical Operations, Inc. Purchase Order #4410332519
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Intuitive Surgical Operations, Inc. Purchase Order #4410332519
Order Summary
Date
03/02/26
PO Total
1,358.00 USD
Shipping Terms
Ground
Payment Terms
NT45
Contact
Paulina Diaz
PAULINA.DIAZ@INTUSURG.COM
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PURCHASE ORDERTurnkey Packaging Solutions LLC3400 N Arizona Ave, Suite 110Chandler, Arizona 85225Attn: Christopher Bergercberger@turnpack.comPO NUMBER 4410332519 DATE 03/02/26 PAYMENT TERMS NT45 SHIPPING TERMS Ground CURRENCY USD CONTRACT CONTACT Paulina Diaz PAULINA.DIAZ@INTUSURG.COM
Note: End User: President Venustiano
Carranza Road #1745 Colonia Calles
21226 Mexicali BC
Mexico
Location Code: B88-1 Attention to: Alejandro Aguila
Non-Taxable For Export
Line Description Need By Date Qty Unit Price Total 1 [PN25091636 Bonder Interface Plates PN2509163603/31/26 2 Each 679.00 1,358.00 1,358.00 USDInvoice Instructions: We encourage you to enroll to the Coupa Supplier Portal (CSP) to easily manage invoice submission and payment status. If you are not enrolled in the CSP, please submit your invoices to invoices@intuitive.coupahost.com. For AP Questions & Comments, please contact: AP@intusurg.com
INTUITIVE SURGICAL PURCHASE ORDER TERMS
This Purchase Order (“Order”) is an offer by the buyer, Intuitive Surgical, Inc., Intuitive Surgical Sàrl, Intuitive Surgical Operations, Inc. or one of their affiliates listed above (the entity making this offer being the "Purchaser"; the others being third party beneficiaries) to purchase goods and/or services from the seller listed above ("Supplier"). This transaction will be governed strictly on the terms and conditions stated herein (“Terms”), and all other terms and conditions, including those of any Supplier proposal, order form, statement of work or purchase order, are hereby excluded. Notwithstanding anything herein to the contrary, if a separate agreement (“Master Agreement”) has been executed between Purchaser and Supplier, the terms of such Master Agreement shall prevail over these Terms, however the Intuitive Supplier Code of Conduct (sec. 11 below) shall be applicable regardless of the existence of a Master Agreement.
1. ACCEPTANCE OF THIS ORDER. Performance by Supplier under this Order, including performance of services or purchase of any materials, etc. will be treated as legal acceptance by Supplier of both this Order and the terms and conditions contained herein. Such acceptance will apply regardless of whether this Order has itself been executed by Supplier. If Supplier does not accept this Order, Supplier must communicate its rejection in writing within three (3) business days of Order receipt or the Order will be deemed accepted. Purchaser may, at its option, cancel this Order without notice.
2. TITLE. Unless otherwise set forth in a Master Agreement or stated herein by Purchaser, goods will be shipped FCA Purchaser's dock. In any event, risk of loss remains with Supplier until title passes to Purchaser. Passage of title under this provision does not limit Purchaser's full right of inspection or constitute final acceptance. If goods are returned by Purchaser to Supplier due to non-compliance with this Order, then title will pass to Supplier on delivery of all or the applicable part of the goods thereof being transferred to a carrier for return to Supplier.
3. PACKAGING. All goods covered by this Order will be suitably packaged or otherwise prepared for shipment so as to secure the lowest transportation rates and to meet the carrier's requirements. No charges will be allowed for packaging or crating unless stated in this Order. Each container must be clearly marked to show quantity, contents, Supplier's name, and the number of this Order number. In addition, each container must be marked with the release Order number when requested by Purchaser.
4. CHANGES. If the goods or services covered by this Order have changed between the issuance of this Order to Supplier and the last time such goods and services were purchased by Purchaser, or if the goods and services covered by this Order change or vary during the performance of this Order, Supplier agrees to notify Purchaser of any material changes or variations in the goods or services. Unless Supplier notifies Purchaser in writing, Supplier warrants that each good and service provided to Purchaser is identical in all material aspects.
5. PRICE: The pricing on the Order reflects the pricing agreed by Supplier and Purchaser, and may not, without the prior written consent of Purchaser, exceed the last quotation received by Purchaser from Supplier. If Supplier does not reject the Order as set forth in Section 1 above, then delivery to Purchaser of goods and services set forth on the Order will be deemed acceptance of all such pricing.
6. RIGHT OF REJECTION. Purchaser reserves the right to return to Supplier, at Supplier's expense, goods delivered or services performed hereunder that do not meet the terms of a Master Agreement, if any, or this Order. Purchaser may accept the portion of the goods or services delivered hereunder that conform and return/reject the balance to Supplier at Supplier's expense. In such event, Purchaser will pay only the proportionate amount of the total price stated herein that corresponds to the portion accepted regardless of whether such lesser quantity is ordinarily sold at higher price. Supplier shall promptly refund any prepaid fees to Purchaser for any nonconforming goods or services that were rejected by Purchaser, but any such refund shall in no case be later than net 30 days from receipt of notice of rejection.
7. DELIVERY. Time is of the essence for this Order, and Purchaser may reject goods and services not delivered or furnished on the dates or the manner herein specified. In addition, if any portion of Supplier’s provision of goods and/or services requires Supplier to be on Purchaser’s property, Supplier will comply with Purchaser’s rules and procedures and take all necessary precautions to prevent any injury to persons or damage to any property.
8. CONTINGENCIES. If Purchaser fails to take one or more shipments or receive services hereunder because of fire, explosions, earthquake, war, flood, accident, interruption or delay in transportation, labor trouble, pandemic, epidemic, or any other circumstances of like or different character beyond Purchaser's reasonable control, or partial or complete suspension of operations, then, upon notice to Supplier, the total quantity of goods and/or services covered by this Order may be reduced by the extent of the omitted shipment(s) or the specified delivery period extended by a time equal to that during which shipment shall be so omitted.
9. CANCELLATION, INSOLVENCY. Unless otherwise set forth in a Master Agreement, Purchaser may cancel services or goods under this Order, in whole or in part, at any time on written notice. Cancellation will be without prejudice to any claims which one party may have against the other for services performed or materials/goods supplied up to the date of cancellation. Should Supplier itself or any of its affiliated companies file for bankruptcy, or if then Purchaser may terminate all or any part of this Order without penalty or required notice.
10. INTELLECTUAL PROPERTY. Unless otherwise agreed in a Master Agreement, in the case of customized or bespoke software created and developed by Supplier on a works-for-hire basis for Purchaser, Purchaser owns and retains all right, title, and interest in and to any patent, copyright, trade secret and/or trademark rights in all Supplier’s work product, any intellectual property (including but not limited to right of priority) or technology that is conceived, created, or reduced to practice by either party jointly or separately in the course of the performance of this Order whether or not based on Purchaser Designs or Purchaser Items as defined in these Terms, and Supplier assigns any and all rights to such intellectual property or technology to Purchaser. For the avoidance of doubt, in the case of Suppliers that provide commercial off-the-shelf (“COTS”) goods or software as a service (SaaS) cloud based solutions, the intellectual property remains with Supplier or its suppliers and does not transfer to Purchaser.
10.1 In the case of COTS goods or software license grant purchases, and subject to the terms and conditions of a Master Agreement between the parties, if any, or alternatively this Order and its Terms, Supplier hereby grants Purchaser a worldwide, non-exclusive, irrevocable, perpetual, non-transferable and non-sublicensable, right and license to use such COTS goods or software on a royalty-free, fully paid-up and irrevocable basis during any then-current prepaid subscription term.
10.2 In the case of SaaS solution use and access purchases, and subject to the terms and conditions of a Master Agreement between the parties, if any, or alternatively this Order and its Terms, Supplier grants Purchaser a non-exclusive, non-transferable, limited license (without the right to sublease or sublicense) to access and use the subject cloud-based subscription software, the subscription services, as well as, any related confidential information and documentation, during the subscription term, in an operating environment hosted by Supplier, for Purchaser’s own internal use.
10.3 In the case of Consulting Agreements of any kind, Supplier agrees that any and all Intellectual Property (as defined above) conceived, written, created or first reduced to practice in the performance of work under this Order shall be the sole and exclusive property of Purchaser and hereby assigns to Purchaser all its right, title and interest in and to any and all Intellectual Property. Supplier further agrees that except for its rights in background technology, Purchaser is and shall be vested with all rights, title and interests including. Supplier shall execute all papers, including patent applications, invention assignments and copyright assignments, and otherwise shall assist Intuitive as reasonably required to perfect in Purchaser the rights, title and other interests in Supplier's work product expressly granted to Purchaser under this Order.
11. LAWS AND REGULATIONS. Supplier represents and warrants that all goods and services delivered pursuant to this Order (i) will be produced, sold, and delivered to Purchaser in compliance with all applicable laws and regulations and specifically with the then applicable Intuitive Supplier Code of Conduct which can be found under the following link: https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/supplier-code-of-conduct-1087837.pdf , and (ii) will be produced in strict compliance with the Fair Labor Standards Act, 1983, as amended, applicable child labor laws, and laws against slavery and/or human trafficking. If required, the Supplier will comply with Federal Acquisition Regulation (FAR) clause 52.219-8 "Utilization of Small Business Concerns", which is hereby incorporated by reference. Supplier and its subcontractors shall, to the extent they apply, abide by (1) the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a), which prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and require affirmative action to employ and advance in employment individuals without regard to protected veteran status or disability; (2) 29 CFR Part 471, Appendix A to Subpart A, and (3) E-Verify.
12. NO AGENCY. This Order is solely for the purchase of goods and/or services and does not name Supplier the agent or subcontractor of Purchaser for any purpose. Supplier assumes all obligations under all "social security" legislation (e.g., unemployment insurance, old age benefits, or workers' compensation laws) of the United States or any state or other governmental authority with respect to persons employed in the performance of services and/or production of goods under this Order and will indemnify Purchaser against any liability thereof.
13. NO EMPLOYMENT. Neither this Order, the goods and/or services provided, nor anything related to these terms and conditions creates an employer-employee relationship between Purchaser and Supplier. Similarly, Supplier will not, nor does it intend, to direct or exercise control over Supplier’s means or methods of performing under this Order. Nothing about this Order limits Supplier’s ability to supply goods and/or services elsewhere so long as Supplier honors its legal obligations to Supplier as articulated herein and as otherwise exist.
14. PURCHASER DESIGNS AND PURCHASER ITEMS. Supplier may use (i) all photographs, specifications, drawings, blueprints, or designs. or the like (together "Purchaser Designs"), or (ii) all tools, dies, molds, fixtures, photographs, proofs, printing plates, or the like (together "Purchaser Items"), that are supplied by Purchaser in confidence, or paid for by Purchaser, only for the purpose of fulfillment of this Order. No other use is authorized without Purchaser's prior written consent. Supplier will return all Purchaser Designs or Purchaser Items to Purchaser if so requested. Supplier agrees that the Purchaser Designs and Purchaser Items, and any inventions, intellectual property including trade secrets contained therein, are the property of Purchaser. Purchaser may withdraw Purchaser Items or Purchaser Designs from Supplier's premises upon demand in writing. Supplier is obligated to carefully preserve and maintain, in good operating condition, such Purchaser Designs or Purchaser Items at all times.
15. INVOICE, PAYMENT, AND DISCOUNTS. Supplier will provide Purchaser with timely invoices:
· Delivered electronically and readable by electronic means,
· On the date appearing on the invoice along with the correct Order Number,
· Delivered to Purchaser at the e-mail address set forth on the face of this Order or by other agreed electronic method,
· Provided to Purchaser by the person or business entity, firm, or corporation to which this Order is issued and
· In accordance with the payment terms shown on the face of this Order calculated from (i) the date Purchaser receives and accepts the goods or services and (ii) Purchaser’s receipt of the invoice for same. Discount date, if applicable, will be established from the date on which Supplier has complied with all terms of this Order and delivered an invoice to Purchaser.
16. TAXES, GOV’T AND BANK CHARGES. The purchase price for goods or services herein is exclusive of any and all taxes and other governmental or bank charges now imposed or hereafter becoming effective upon the production, sale, shipment or use of the materials or services specified in this Order and Supplier agrees to indemnify Purchaser against, and reimburse Purchaser for, any expenditures Purchaser may be required to make on account of Supplier's failure to pay such taxes and other governmental or bank charges. Purchaser shall pay any applicable local, state, and federal taxes, however designated (excluding Supplier’s income taxes), imposed or based upon the sale, transfer of ownership, installation, license or use of the goods or services, unless Purchaser provides the Supplier with an appropriate certificate of exemption. Supplier shall be solely responsible for any bank charges, fees or other costs of any kind incurred by Supplier in the course of completing services or providing goods under this Order, including but not limited to bank fees associated with receiving any payments from Purchaser.
17. WARRANTIES. In addition to all warranties, expressed or implied, established by statutes or common law, or elsewhere set forth in this Order, Supplier hereby expressly represents and warrants that all goods and/or services covered by this Order will (i) conform to all specifications, drawings, samples, and any other description furnished or adopted by Purchaser and accepted by Supplier, (ii) be new not refurbished, and (iii) of good material, and free of defect in material and workmanship. Purchaser's failure to give notice to Supplier of any breach of any warranty shall not discharge Supplier's liability for any such breach. The warranties of Supplier together with its services warranties and guarantees, if any, run to Purchaser and Purchaser's customer(s). Notwithstanding the foregoing, Supplier’s warranty obligations under this Section will not apply to the extent that such warranty claims are caused by Purchaser’s negligence or willful misconduct.
18. INDEMNIFICATION. Supplier will defend, indemnify, protect, and hold Purchaser and its affiliates harmless against any and all loss or damage to persons (including death), to property (including reasonable attorneys’ fees) or any infringement or misappropriation of a third-party’s intellectual property rights, resulting from or arising in connection with the goods and/or services furnished hereunder. This may include third party claims, demands, litigation or other legal proceedings regardless of legal theory involved. Notwithstanding the foregoing, Supplier’s indemnification obligations under this Section will not apply to the extent that such claims are caused by Purchaser’s negligence or willful misconduct.
19. WAIVERS. Any failure by Purchaser to enforce or require strict performance by Supplier of any term or condition of this Order does not constitute a waiver thereof by Purchaser, and Purchaser may at any time avail itself of the remedies Purchaser may have for any breach of the terms hereof.
20. ASSIGNMENT. This Order may not be assigned by Supplier without the prior written approval of Purchaser, which shall not be unreasonably withheld.
21. CHOICE OF LAW, JURISDICTION, VENUE. This Order shall be governed by and subject to the laws of the State of California (other than its choice of law principles). The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Order. Any action or proceeding arising from this Order will be brought in the state courts located in Santa Clara County or in the federal courts located in the Northern District of California, or other courts as Purchaser may specify. Each party hereby irrevocably consents to the exclusive jurisdiction and venue in such courts.
22. ENTIRE AGREEMENT. Except as set forth in a Master Agreement, the terms and conditions stated in this Order constitute the entire agreement between Supplier and Purchaser regarding the services or purchases herein. For the avoidance of doubt, Supplier and Purchaser agree that any and all terms and conditions contained in any shrink-wrap, click-wrap, hyperlink, any subscription, or the like which may accompany services or are embedded in Supplier’s goods, products or posted on Supplier’s website, or any terms and conditions in any quote, correspondence, proposal or other documentation provided by Supplier that are attached to, referenced in, or in any way related to this Order are null and void and expressly superseded in their entirety by the terms and conditions contained herein.
23. CONFIDENTIAL INFORMATION AND PUBLICITY. If Purchaser and Supplier have entered into a non-disclosure agreement (“NDA”) applicable to the disclosure of confidential information under this Order, and if the term of the NDA expires before the expiration or termination of this Order, then the term of the NDA will be automatically extended to match the term of this Order. The parties will treat the terms, conditions, and existence of this Order as confidential and proprietary information of Purchaser. Each party agrees to treat any confidential or proprietary information disclosed to it as strictly confidential for the duration of the transaction under this Order and for a period of 5 years thereafter, unless such information becomes public through no fault of the receiving party. Supplier shall not make any public disclosure or publication (including without limitation on websites and social media), presentation, public announcement, or press release concerning its relationship with Purchaser unless Purchaser provides its prior written consent.
24. INSURANCE. Supplier will maintain a Comprehensive General Liability policy (including coverage ensuring Supplier’s liabilities assumed herein), Automotive and Employer liability policies, etc. with limits as required by Purchaser. At Purchaser’s request, Supplier will provide a Certificate of Insurance completed by its insurance carrier certifying such required coverage is in effect, with waiver of subrogation, naming Purchaser as an additional insured. Such coverage will not be materially altered or canceled without thirty (30) day prior written notice to Purchaser.
25. DRAWINGS, DESIGNS OR SPECIFICATIONS. If applicable to Supplier’s goods or services, Supplier hereby agrees to provide to Owner a reasonably complete set of drawings, designs and specifications within a commercially reasonable time, but in no event later than three (3) months prior to TCO. Should Supplier fail to comply with this deadline for any reason, Owner may withhold payment to Supplier for any associated invoice, billing or cost until required documentation is received and approved by Owner.
26. CONSULTING If applicable to Supplier’s Services, if any under this Order, Supplier hereby stipulates (a) it possesses the qualifications necessary to perform agreed upon Services described in its proposal or Statement of Work and will timely and efficiently complete the same, (b) it has and is known to have high ethical standards and professional integrity within its profession, (c) will use professional conduct in the performance of its obligations under this Order, (d) is serving as a consultant in its individual capacity and not as an agent employee or representative of Owner, (e) any confidential or proprietary information obtained is the sole, exclusive and irreplaceable property of Purchaser and (f) during the term of this Order and for a period of one (1) year following termination of this Order, it will not perform similar work for any competitor of Purchaser or any company or organization engaged in the development of telepresence, teleoperation, or robotic surgical products or services, without providing to Purchaser forty-five (45) days’ prior written notice.
27. DATA PRIVACY/HIPAA
27.1 DATA PRIVACY: Supplier shall comply with all applicable privacy and data protection laws, including but not limited to, the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act, and the EU General Data Protection Regulation 2016/679 (“GDPR”) (hereinafter “Applicable Data Protection Laws”). In addition, Supplier shall comply with Purchaser’s data privacy provisions: https://www.intuitive.com/en-us/about-us/company/legal/privacy and https://www.intuitive.com/en-us/about-us/company/legal/governance.
27.2 In the event Supplier is processing Protected Heath Information as that term is defined by HIPAA, Supplier shall comply with the Business Associate Agreement terms found here https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/Intuitive-Vendor-POTC-BAA-Terms.pdf. In the event Supplier is processing Personal Data, Personal Information, Personal Health Information, or any other personally identifiable information under Applicable Data Protection Laws, Supplier shall comply with the Data Processing Agreement terms found here https://www.intuitive.com/en-us/-/media/ISI/Intuitive/Pdf/Intuitive-Vendor-POTC-DPA-Terms.pdf.
28. CYBER SECURITY/SITE ACCESS
28.1 Independent Third-Party Attestation. If Supplier will have access to Purchaser’s information systems, Supplier shall achieve and maintain compliance with ISO/IEC 27001 or an equivalent information security certification. Accepted equivalent certifications include but are not limited to: International Standards Organization – ISO 27001; Service Organization Control – SOC2 Type 2; HITRUST, Cybersecurity Maturity Model Certification (CMMC 2.0 Levels 2 & 3), and the Federal Risk and Authorization Management Program (FedRAMP). Supplier shall achieve the aforementioned compliance within twelve (12) months (or as otherwise agreed upon by the parties in writing) of the Effective Date of the agreement between Purchaser and the Supplier, and meet associated requirements for examining information security risks, implementing comprehensive information security controls, and sustaining management processes necessary to evaluate the adequacy of information security controls on an ongoing basis. Additionally, Supplier shall utilize an independent party to routinely assess, audit, or review installed processes and controls, which shall attest to the effectiveness of such information security controls as well as compliance with ISO/IEC 27001(or accepted equivalent) throughout the term of this Order. Required certification and assessments will be completed at the Supplier’s expense.
28.2 Ability to Audit. Purchaser shall have the ability to audit records specific to certifications, completed management reviews and compliance audits for information security as directly related to the supply of the goods and/or services. Second, Supplier shall complete remediation actions that result from Purchaser reviews of the certification records and/or Purchaser security assessments at no expense to Purchaser and within a mutually agreed time frame.
28.3 Cyber Security Incident and Breach Notification. Supplier shall notify Purchaser of all cyber security incidents, including malicious system access, end-point user device, and equipment loss. Supplier shall notify Purchaser immediately and meet applicable laws and regulations upon becoming aware of a data breach or security incident. Supplier will fully cooperate with Purchaser personnel during the investigation of security incidents to resolve the incident and in conjunction with any associated investigations in accordance with Supplier’s obligations and applicable laws.
28.4 Subcontractors & Supply Chain Risk Management. Supplier shall define and implement processes and procedures to manage any subcontractors and/or any other entities within the extended supply chain engaged in building and delivering goods/services to Purchaser. Such processes must include the following risk management activities: Enforcing that any Subcontractors, or any other entities within the extended supply chain, that have access to or support Purchaser, to maintain a baseline security level of the supplier or better; and Subsequently and regularly managing risks in the supply chain and conducting regular risk assessments of Subcontractors or any other entities within the extended supply chain that your organization engages in building and delivering goods/services. Supplier must also maintain evidence of regular risk management activities for all subcontractors.
28.5 Access to Purchaser’ s Information Systems. To the extent that access to Purchaser’s Information Systems is required by Supplier to perform its obligations, access may be granted solely to enable Supplier to perform its obligations hereunder and for no other purpose. Access is limited to those specific Information Systems, time periods, and personnel as are agreed to by the parties and is subject to Purchaser’s then-current security procedures and information protection policies, as the same may be amended from time to time by Purchaser. Supplier will at all times maintain the highest degree of security to comply with the requirements of this Section and to ensure that access granted to Supplier will not impair the integrity and availability of Purchaser’s Information Systems. Supplier shall require its personnel and/or subcontractors to sign individual agreements with the Supplier and be subject to the Supplier’s security clearance procedures prior to accessing Purchaser’s Information Systems.
28.6 Data Security. Supplier shall use encryption standards that align with current industry best practices and standards for the transmission or storage of Purchaser data that is deemed confidential information. In addition, Supplier shall destroy data and media according to current industry best practices and standards. Further, Supplier and its subcontractors shall establish and maintain robust and effective safeguards to protect against the destruction, loss, disclosure, or alteration of Purchaser Data in the possession of Supplier. These safeguards must be on par with or exceed the highest level of protection that Supplier applies to its own most confidential and sensitive information. At all times, these measures must adhere to industry best practices and shall not, under any circumstances, fall below a standard of reasonable care and due diligence.
28.7 Termination & Return of Materials. Upon termination of this Order for any reason as stated in Purchaser’s request, Supplier will promptly erase, destroy, or return, as directed by Purchaser, all equipment, documents, or materials of any nature in Supplier's possession or control that have been furnished by Purchaser to Supplier, or reproduced or developed by Supplier containing or based on Purchaser confidential information.
Intuitive Surgical Proprietary Information Revised April 1, 2025
por "Intuitive" <do_not_reply@intuitive.coupahost.com> - 10:27 - 2 mar. 2026 -
***Copy for Reference*** New Purchase Order 4410332519 has been issued
Powered by 
Intuitive Purchase Order #4410332519
Hi Supplier,
This is to inform you Purchase Order 4410332519 from Intuitive has been issued, and this same notification has been sent to your fellow team members with access to the Coupa Supplier Portal.
Submitted By Paulina Diaz On Behalf Of Paulina Diaz Supplier Turnkey Packaging Solutions LLC Total 1,358.00 USD Items [PN25091636 Bonder Interface Plates 2.0 Each x 679.00 1,358.00 USD
View Order
More Detail PO ID 4410332519 Department None Status Issued - Scheduled for email Last Opened None Order Date 03/02/26 Acknowledged At None Revision Date 03/02/26 Payment Term NT45 Req # 414064 Shipping Ground
Supplier
Turnkey Packaging Solutions LLC 3400 N Arizona Ave, Suite 110
Chandler, Arizona 85225
United States cberger@turnpack.comShipping
RL Jones Customhouse Broker
1778 Zinetta Rd, Suite A
Calexico, CA 92231
United States
Attn: Intuitive/ Force Feedback / Paulina DiazLines 2.0 EA [PN25091636 Bonder Interface Plates for 1,358.00 USD
Supplier Turnkey Packaging Solutions LLC • Need By 03/31/26 • Commodity Consumables and Manufacturing Line Aids • Part Number "PN25091636"Total 1,358.00 USD
Total Spend Management - Make Margins Multiply
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por "Intuitive" <do_not_reply@intuitive.coupahost.com> - 10:27 - 2 mar. 2026 -
***Copy for Reference*** New Purchase Order 4410332520 has been issued
Powered by
Intuitive Purchase Order #4410332520
Hi Supplier,
This is to inform you Purchase Order 4410332520 from Intuitive has been issued, and this same notification has been sent to your fellow team members with access to the Coupa Supplier Portal.
Submitted By Paulina Diaz On Behalf Of Paulina Diaz Supplier Turnkey Packaging Solutions LLC Total 10,360.78 USD Items [PN25091637] Intuitive Instrument Fixture 1.0 Each x 3,560.7750 3,560.78 USD [PN25091638] Intuitive PCB Fixture 2.0 Each x 3,400.00 6,800.00 USD
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More Detail PO ID 4410332520 Department None Status Issued - Scheduled for email Last Opened None Order Date 03/02/26 Acknowledged At None Revision Date 03/02/26 Payment Term NT45 Req # 414064 Shipping None
Supplier
Turnkey Packaging Solutions LLC 3400 N Arizona Ave, Suite 110
Chandler, Arizona 85225
United States cberger@turnpack.comShipping
RL Jones Customhouse Broker
1778 Zinetta Rd, Suite A
Calexico, CA 92231
United States
Attn: Intuitive/ Force Feedback / Paulina DiazLines 1.0 EA [PN25091637] Intuitive Instrument Fixture for 3,560.78 USD
Supplier Turnkey Packaging Solutions LLC • Need By 03/31/26 • Commodity Prototype Services • Part Number "PN25091637"2.0 EA [PN25091638] Intuitive PCB Fixture for 6,800.00 USD
Supplier Turnkey Packaging Solutions LLC • Need By 03/31/26 • Commodity Prototype Services • Part Number "PN25091638"Total 10,360.78 USD
Total Spend Management - Make Margins Multiply
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por "Intuitive" <do_not_reply@intuitive.coupahost.com> - 10:27 - 2 mar. 2026 -
RE: PO for black anodize
Good morning,
Please find updated pricing attached for PO26081606
Thank you,
Heather Greenlaw
Pricing | Purchasing
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 11:57 AM
To: 'Info at Turnpack' <info@turnpack.com>
Cc: 'Heather Greenlaw' <heatherg@coatingsystemsgroup.com>; 'Saven Khut' <orders2@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeIf you wouldn’t mind sending a PO with no pricing, we will enter it into our system which would automatically flag our production manager to price them. After he prices them Heather will reach out and advise cost.
Does that work for you?
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 27, 2026 11:47 AM
To: Joseph Yebba <josephy@coatingsystemsgroup.com>
Subject: Re: PO for black anodizeI dont have pricing to lock in a PO so if you can provide that
Respectfully,
Lorena CarrilloOn Fri, Feb 27, 2026, 9:44 AM Joseph Yebba <josephy@coatingsystemsgroup.com> wrote:
Lorena,
That looks like an RFQ to me. Can you send a PO please?
From: Lorena <info@turnpack.com>
Sent: Friday, February 27, 2026 11:18 AM
To: 'Joseph Yebba' <josephy@coatingsystemsgroup.com>
Subject: RE: PO for black anodizeI just resent again. Not sure if you are able to have our email white listed as a safe sender since they seem to get blocked from the orders email address. No issues emailing anyone direct but they seem to not make it to the inbox on the orders email.
Thank you for your time,
Lorena Carrillo
From: Joseph Yebba <josephy@coatingsystemsgroup.com>
Sent: Friday, February 27, 2026 8:14 AM
To: 'Info at Turnpack' <info@turnpack.com>
Subject: PO for black anodizeHi Lorena,
Could you please send me the PO for the black anodize that George dropped off Tuesday? Thanks!
Joseph Yebba
Customer Service Manager
Coating Systems, Inc
90 Phoenix Ave Lowell, MA 01852
Office: (978) 937-3712 | Fax: (978) 937-9506
Leader in Surface Finishing Since 1992
About Us • Services • Specifications • Contact
View our brochure HERE!
por "Heather Greenlaw" <heatherg@coatingsystemsgroup.com> - 07:06 - 2 mar. 2026 -
Re: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Hi Dave,It was great meeting with you and the team last week.Please find the attached service report summarizing my visit and the current status of the equipment. I have also attached a spreadsheet detailing the recommended spare parts we discussed. Please keep in mind that this list was not generated specifically from your machine’s serial number, so you will need to verify all part numbers for compatibility before finalizing any purchases.Additionally, I recommend requesting quotes for the PC and the Image Processing Unit, as I did not include those specific items on the attached list.Please let me know if you have any questions or need further clarification on the report or the recommended spares.Best regards,ChrisOn Wed, Feb 25, 2026 at 5:10 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:Hi Chris,
Thanks again for your time today. It was great to meet you.
A list of items from today:
- List of common failures and associated parts we should have on-hand. I noted the spare contactors, fuses, switch away from the vacuum pump, new glass slides. Controller(s)?
- Your assessment of any PMs we appear to be behind on or not performing. (i.e. our missing force gage calibration tool means we are not calibrating the high and low force sensors.)
- We will also follow the recommendations listed in your report.
Attached are the pictures of the control cabinet.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:52 PM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportSounds good. I'll see you in the morning.
Christopher Berger
On Tue, Feb 24, 2026, 4:51 PM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
We’d still like for you to come out, please. If nothing else, we’d appreciate your expertise to give our machine a good ‘once over’ and share knowledge with us.
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 4:49 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportOk great. I have travel booked but if you want to cancel that works too, I'd still have to invoice for non refundable travel though. Let me know in the next 15min.
Chris
Christopher Berger
On Tue, Feb 24, 2026, 4:47 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
From your text, this worked: “When you log in as super user you should see a button for Mini BMC Cavity Position”
Auto-calibration is complete. I need to adjust Theta zero position to match the tools’ locating pins. Then a full system backup and we will see if we have issues with production.
Dave
Get Outlook for iOS
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Tuesday, February 24, 2026 3:31:00 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: Re: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
Great. Please text me at 8588609985 when you get here.
I have the correct TD Tool and used it for the auto-calibration. Trying a Z height change. The other tool was longer so logically the correct tool will stop short.
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 3:16:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David, Mike,
I'll be there tomorrow between 8:00-8:30am.
Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.
Chris
On Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
Get Outlook for iOS
From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
--
Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
--Christopher Berger
por Chris Berger - 08:12 - 1 mar. 2026 -
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