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RE: [EXTERNAL] RE: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
--------------- Original Message ---------------
From: Turnpack LLC [info@turnpack.com]
Sent: 8/18/2026 10:34 AM
To: uspscustomersupport@usps.gov
Subject: [EXTERNAL] RE: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
CAUTION: This email originated from outside USPS. STOP and CONSIDER before responding, clicking on links, or opening attachments.
Hi Sorry could you please help clarify because I am receiving conflicting information.
One person told us we need to have a mailbox installed at our location. (since this is a new build there is not one) 6922 E Via Northgate.
Our neighbor, in the same building, said he went down to USPS and was instructed to put in a mail forward request and then he was told which box number to use at the mailbox located on E El Porton Ave and S Sagewood, no need to install a new one. Then to hire a company to rekey the lock.
Do we need to install a new box or can we use the one down the street?
Thank you for your time,
Lorena Carrillo
From: USPS Customer Support <uspscustomersupport@usps.gov>
Sent: Thursday, August 13, 2026 5:34 PM
To: info@turnpack.com
Subject: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
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ref:!00Dj00GyYH.!500eq01Scm1R:ref
por "USPS Customer Support" <uspscustomersupport@usps.gov> - 06:41 - 18 ago. 2026
Referencia
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Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
Dear Lorena Carrillo,
This is in response to your recent reply to Service Request #90637269.
Thank you for the update. I'm glad our carrier was able to speak to you and clarify the reason you are not receiving mail.
Since you have confirmed that you will be working with the building owner regarding establishing a mailbox for this address, no further action is needed from USPS at this time.Thank you for allowing us the opportunity to respond. If you require further assistance with this service request, please feel free to contact me by phone at 480-357-3805.
Sincerely,
Carol Robinson
Supv Customer Svcs (Relief)
MESA FOUR PEAKS
480-357-3805
**********
You may receive an invitation to participate in a survey from PostalExperience@opinion-inmoment.com regarding your recent interaction with the USPS employee who assisted you with this service request. Please complete the survey so that, if necessary, we can improve your experience. We value your feedback.
Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com/privacypolicy.
00Xt0000000I11TEAS
ref:!00Dj00GyYH.!500eq01Scm1R:ref
por "USPS Customer Support" <uspscustomersupport@usps.gov> - 08:37 - 13 ago. 2026-
RE: [EXTERNAL] RE: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
We will validate with the carrier to see if there is room in the box you are stating. Once we find out tomorrow, we will let you know. I apologize for the confusion and inconvenience,
--------------- Original Message ---------------
From: Turnpack LLC [info@turnpack.com]
Sent: 8/18/2026 10:34 AM
To: uspscustomersupport@usps.gov
Subject: [EXTERNAL] RE: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]
CAUTION: This email originated from outside USPS. STOP and CONSIDER before responding, clicking on links, or opening attachments.
Hi Sorry could you please help clarify because I am receiving conflicting information.
One person told us we need to have a mailbox installed at our location. (since this is a new build there is not one) 6922 E Via Northgate.
Our neighbor, in the same building, said he went down to USPS and was instructed to put in a mail forward request and then he was told which box number to use at the mailbox located on E El Porton Ave and S Sagewood, no need to install a new one. Then to hire a company to rekey the lock.
Do we need to install a new box or can we use the one down the street?
Thank you for your time,
Lorena Carrillo
From: USPS Customer Support <uspscustomersupport@usps.gov>
Sent: Thursday, August 13, 2026 5:34 PM
To: info@turnpack.com
Subject: Your USPS Service Request #90637269 Has Been Closed! [ ref:!00Dj00GyYH.!500eq01Scm1R:ref ]Dear Lorena Carrillo,
This is in response to your recent reply to Service Request #90637269.
Thank you for the update. I'm glad our carrier was able to speak to you and clarify the reason you are not receiving mail.
Since you have confirmed that you will be working with the building owner regarding establishing a mailbox for this address, no further action is needed from USPS at this time.Thank you for allowing us the opportunity to respond. If you require further assistance with this service request, please feel free to contact me by phone at 480-357-3805.
Sincerely,
Carol Robinson
Supv Customer Svcs (Relief)
MESA FOUR PEAKS
480-357-3805
**********
You may receive an invitation to participate in a survey from PostalExperience@opinion-inmoment.com regarding your recent interaction with the USPS employee who assisted you with this service request. Please complete the survey so that, if necessary, we can improve your experience. We value your feedback.
Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com/privacypolicy.
00Xt0000000I11TEAS
ref:!00Dj00GyYH.!500eq01Scm1R:ref
por "USPS Customer Support" <uspscustomersupport@usps.gov> - 06:41 - 18 ago. 2026
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