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Re: [EXTERNAL] SO2550985
Hi Paulina,
Yes and we have already escalated this to Amada and they are working on the replacements. I should have a delivery date by the end of the week. Also, you should have already received the incorrect thermodes. Please confirm.
Chris
On Mon, Apr 20, 2026 at 10:26 AM Paulina Diaz <Paulina.Diaz@intusurg.com> wrote:
Hello everyone,
We are yet to receive this order.
The SV engineering team recently commented that they received an incorrect PN that doesn't fit the new horizon model that we also have.
Could you please confirm if we are at risk of having the same issue?
Thank you,
Paulina Diaz
From: Lorena Carrillo <info@turnpack.com>
Sent: Thursday, April 9, 2026 9:02 AM
To: Jonathan Castro <jonathan.castro@intusurg.com>; Paulina Diaz <paulina.diaz@intusurg.com>
Subject: [EXTERNAL] SO2550985
Good morning team! Hope all is well and you have a lovely weekend.
These parts are looking to be ready to ship soon. As soon as I have a tracking number available I will send it your way.
If you have any questions please feel free to reach out.
-LorenaTurnpack — Efficiency Redefined Through Automation
NOTE THAT THIS EMAIL ORIGINATED FROM OUTSIDE OF INTUITIVE SURGICAL.
Be alert for fraudulent emails that spoof internal "@intusurg.com" email addresses. Report any suspicious emails using the "Report Phish" button. Click KB0014776 for more information on the "Report Phish" button and to learn more about differentiating phishing from spam and bulk email, please review KB0014940.
Christopher Berger
por Chris Berger - 01:31 - 20 abr. 2026
Seguimientos
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Re: [EXTERNAL] SO2550985
Hi Chris,
We haven't received it to MX site. Let me confirm if it is at RL Jones, could you confirm this is the tracking number of the package? 888072932558
Thank you,
Paulina Diaz
From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, April 20, 2026 10:29 AM
To: Paulina Diaz <Paulina.Diaz@intusurg.com>
Cc: Jonathan Castro <jonathan.castro@intusurg.com>; Turnpack, LLC SO2550985 <catchall@turnpack.com>; DL-MX-Engineering-FFB <DL-MX-Engineering-FFB@intusurg.com>
Subject: Re: [EXTERNAL] SO2550985Hi Paulina,
Yes and we have already escalated this to Amada and they are working on the replacements. I should have a delivery date by the end of the week. Also, you should have already received the incorrect thermodes. Please confirm.
Chris
On Mon, Apr 20, 2026 at 10:26 AM Paulina Diaz <Paulina.Diaz@intusurg.com> wrote:
Hello everyone,
We are yet to receive this order.
The SV engineering team recently commented that they received an incorrect PN that doesn't fit the new horizon model that we also have.
Could you please confirm if we are at risk of having the same issue?
Thank you,
Paulina Diaz
From: Lorena Carrillo <info@turnpack.com>
Sent: Thursday, April 9, 2026 9:02 AM
To: Jonathan Castro <jonathan.castro@intusurg.com>; Paulina Diaz <paulina.diaz@intusurg.com>
Subject: [EXTERNAL] SO2550985Caution: External Sender
Good morning team! Hope all is well and you have a lovely weekend.
These parts are looking to be ready to ship soon. As soon as I have a tracking number available I will send it your way.
If you have any questions please feel free to reach out.
-LorenaTurnpack — Efficiency Redefined Through Automation
NOTE THAT THIS EMAIL ORIGINATED FROM OUTSIDE OF INTUITIVE SURGICAL.
Be alert for fraudulent emails that spoof internal "@intusurg.com" email addresses. Report any suspicious emails using the "Report Phish" button. Click KB0014776 for more information on the "Report Phish" button and to learn more about differentiating phishing from spam and bulk email, please review KB0014940.
--
Christopher Berger
por Paulina Diaz - 01:46 - 20 abr. 2026
Referencia
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Re: [EXTERNAL] SO2550985
Hello everyone,
We are yet to receive this order.
The SV engineering team recently commented that they received an incorrect PN that doesn't fit the new horizon model that we also have.
Could you please confirm if we are at risk of having the same issue?
Thank you,
Paulina Diaz
From: Lorena Carrillo <info@turnpack.com>
Sent: Thursday, April 9, 2026 9:02 AM
To: Jonathan Castro <jonathan.castro@intusurg.com>; Paulina Diaz <paulina.diaz@intusurg.com>
Subject: [EXTERNAL] SO2550985Caution: External Sender
Good morning team! Hope all is well and you have a lovely weekend.
These parts are looking to be ready to ship soon. As soon as I have a tracking number available I will send it your way.
If you have any questions please feel free to reach out.
-LorenaTurnpack — Efficiency Redefined Through Automation
NOTE THAT THIS EMAIL ORIGINATED FROM OUTSIDE OF INTUITIVE SURGICAL.
Be alert for fraudulent emails that spoof internal "@intusurg.com" email addresses. Report any suspicious emails using the "Report Phish" button. Click KB0014776 for more information on the "Report Phish" button and to learn more about differentiating phishing from spam and bulk email, please review KB0014940.
por Paulina Diaz - 01:26 - 20 abr. 2026