Info Inbox

Here are the two emails I sent.

Hi,

Do you have the cancellation request email for this order? If so, could you please share it with me so that we can proceed.

Regards,
Esha

--------------- Original Message ---------------
From: Turnpack LLC [info@turnpack.com]
Sent: 7/13/2026, 4:41 PM
To: csreturns@dwyeromega.com
Subject: RE: Return order

 

There is no shipping label attached.  You are supposed to provide a label as it was not supposed to ship.

Hi,

We have Processed Credit for your unit, Please find the return instruction.

Regards,
Esha
--------------- Original Message ---------------
From: Turnpack LLC [info@turnpack.com]
Sent: 7/9/2026, 3:10 PM
To: csreturns@dwyeromega.com
Subject: RE: Return order

 

You just asked that and I answered?   The shipping box is unopened so the product is unopened. I just need a label to return since this order should have never shipped as I cancelled it prior to shipping.

Hi,

Can you Confirm whether the unit is new and unused

Regards,
Esha


--------------- Original Message ---------------
From: Info at Turnpack [info@turnpack.com]
Sent: 7/6/2026, 3:01 PM
To: csreturns@dwyeromega.com
Subject: Re: Return order

 

Hi yes it is unused if you check the email thread I requested a cancel due to a long lead time we didnt notice but the order was processed and shipped anyway. We were told we can return so I am requesting the return. 

Respectfully,
Lorena Carrillo

On Mon, Jul 6, 2026, 12:59 PM csreturns@dwyeromega.com <csreturns@dwyeromega.com> wrote:

Hi,

can you confirm whether the unit is new and unused

Regards,
Esha

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