Info Inbox

You are correct. This  is an unusual situation. You were in a credit balance until July, when the last invoice came due. Without the open credits, you would have been contacted much sooner.

I will watch the account myself. If I see anything dragging out too long, I will contact you directly. We appreciate your efforts and want to make it as easy as possible on you.

Thank you for your patience and understanding.

Understood. We had no problem paying this invoice once we received the new parts since the original order was damaged. I of course did not enter the invoice in our system as the parts were returned.  It was just an oversight on my part when the replacement parts came in in and I apologize.

Totally easy to manage at this site I do deal with quite a lot so oversights can happen, and I wouldn’t want that to affect our account. Since its now September and I wasn’t aware of the issue until now.   Just trying to find a way for us to all stay on the same page if any issues arise. Thanks!

Thank you for your time,

Lorena Carrillo

Hello Lorena,

Thank you for your quick reply.

We do not routinely send monthly statements. You are welcome to request a statement at any time and we usually respond within 2 business days. If you receive an invoice that you cannot pay timely, you can reach out to me anytime.

Your company only averages about 3 to 5 invoices per year with us. Hopefully, we should easily manage this volume going forward.

Thank you again and best regards,

Jeff Steele

Manager, Credit & Collections 

AMADA WELD TECH INC.

1820 S. Myrtle Ave.

Monrovia, CA 91016 USA

Office: 626-930-8594

FAX: 626-358-4768

E-Mail: jeff.steele@amadaweldtech.com

This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Any review, dissemination, copying, printing or other use of this e-mail by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer.

Hello Jeff I found the discrepancy regarding damaged parts we had sent back. I have updated our system and Chris will pay shortly.

For future reference and get ahead of issues like this, is it possible to email monthly statements so I can ensure our systems align?

Thank you for your time,

Lorena Carrillo

Thank you for the details I will look into this but again 373729  for $11,680.80 was paid, see below, so not sure why its on the report.  

Thank you for your time,

Lorena Carrillo

Hi Lorena,

You were issued 2 credit memos. See attached.

Thank you,

Jeff Steele

Manager, Credit & Collections 

AMADA WELD TECH INC.

1820 S. Myrtle Ave.

Monrovia, CA 91016 USA

Office: 626-930-8594

FAX: 626-358-4768

E-Mail: jeff.steele@amadaweldtech.com

This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Any review, dissemination, copying, printing or other use of this e-mail by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer.

Hey sorry I should have looked at this better

373729/RI was paid 3/25

372028/RI

69T3008  $6640.20 was returned (373158 \ RM)

1NT7019 $4222.20 was returned

We paid the $21.92 shipping

Is there any other paperwork missing?

Thank you for your time,

Lorena Carrillo

Dear Customer,

After applying all open credits to your open invoices, you are due for $2,622.60.

Please let us know when we can expect that pmt.

Thank you and best regards,

Jeff Steele

Manager, Credit & Collections 

AMADA WELD TECH INC.

1820 S. Myrtle Ave.

Monrovia, CA 91016 USA

Office: 626-930-8594

FAX: 626-358-4768

E-Mail: jeff.steele@amadaweldtech.com

This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Any review, dissemination, copying, printing or other use of this e-mail by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer.