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FedEx Authenticated Delivery now available in the U.S. and Canada

We’re excited to introduce FedEx Authenticated Delivery, a new premium service designed to enhance delivery security and protect your customers from doorstep fraud.

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Now, you can select FedEx Authenticated Delivery for shipments within the U.S. and Canada. With this service, recipients will receive a unique QR code—delivered through FedEx notifications to the email address provided at shipment creation. The QR code must be scanned by the FedEx driver to complete the delivery.

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What can your customers expect:

• Simple, secure delivery: Recipients receive clear instructions and all required details through our automated FedEx notification channels.

•  Strict delivery controls: These shipments cannot be held at locations, returned to sender or rerouted/adjusted (no address corrections), significantly reducing opportunities for fraud.

• FedEx Authenticated Delivery gives your customers greater peace of mind—while ensuring you maintain full control over how these high-security shipments are handled.

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For additional information, please contact your FedEx Customer Technology Consultant or call the FedEx Technical Support Center at 1.877.339.2774. Our support team is available to assist you Monday through Friday from 7 a.m. to 9 p.m. CT, and Saturday from 9 a.m. to 3 p.m. CT.