Info Inbox

Hello,

I apologize for the delay in getting back to you. I am reaching out to provide an update on your recent order with Thorlabs!  I have confirmed quantity 1 of Item # LEDD1Bis available in one of our international warehouses and have requested that inventory to fulfill your order. The transit time will be up to 3 weeks. Upon receipt, the item(s) will be inspected and then shipped to you from our Newton, NJ location.

If you need to make any immediate changes to your sales order, please contact our main sales number 973-300-3000 or email sales@thorlabs.com. If I can be of further assistance, please let me know!

Thank you!

Best,

Tamara Recalde Chelle
Order Fulfillment Specialist I ∙ 973 300 3000

Thorlabs, Inc. | www.thorlabs.com

How did we do?

On February 11, 2026 at 7:35 PM EST ofteam@thorlabs.com wrote:

Hello,

 

I am reaching out to share we are actively working with our manufacturing team to determine the estimated ship date of the item(s) from your order, marked as lead time on the attached confirmation. We hope to be able to provide the item’s availability in the upcoming days and will be in contact as soon as the information is available.

 

If you would prefer to explore other in-stock alternatives, I am happy to connect you with a Support Engineer to discuss your application. 

 

Thank you for your patience as we work to fulfill the order and please do let me know if I can be of any further assistance!

 

Kind Regards,
Amy Drost
Thorlabs Order Fulfillment Team

Phone: +1-973-300-3000
Email: OFTeam@thorlabs.com