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UPS / FedEx Delivery - We make every effort to ship your order according to the service type you selected at checkout and deliver with No Signature Required. All orders are securely package to assure they arrived undamaged and timely, but if there is an issue with your delivery, damages, shortages or incorrect material, please contact our Customer Service Team at 1-859-745-2650. Any order Damaged or Lost In Transit will be promptly replaced at No Charge.
LTL Motor Freight Delivery - Larger orders that exceed UPS or FedEx size or weight limitations will be delivered via tractor trailer box truck to your location Freight on Board at Curb or Dockside. Since the driver does not unload, you will need to provide the means for UNLOADING and INSPECT and SIGN for your order. Special services such as - flat bed delivery, lift gate, inside delivery, custom packaging, etc. must be arranged prior to shipment as additional charges may apply. If your order is shipping to a residential address or construction site, the carrier will call you to schedule an appointment for your delivery. Redelivery charges may apply if you are unable to unload the truck or meet your scheduled appointment. All LTL Deliveries are made by independent contract carriers with no affiliation with Metals Depot.
LTL Damages / Shortages - BEFORE ACCEPTING DELIVERY YOU MUST INSPECT AND NOTE ANY DAMAGES OR SHORTAGES ON DRIVER'S RECEIPT. NO EXCEPTIONS! We will be unable to file a claim with the carrier and replace any damaged or shortage if signed for complete without note on receipt. DO NOT REFUSE YOUR SHIPMENT AS YOU MAY BE RESPONSIBLE FOR THE REDELIVERY OF YOUR ORDER. We will work with you in replacement of the damaged items. In the event of a problem, please notified us within 24 hours of receiving your order. Failure to notify us within 24 hours indicates your acceptance of order as is. For more details visit https://www.metalsdepot.com/terms-and-conditions
Returns - ALL SALES ARE FINAL. In special situations, a return may be allowed. Any Authorized Return or order corrections must be processed within ten days. Acceptable returns are charged a 30% restock service fee plus actual shipping cost incurred. Returns are not allowed on special order items, non-standard, or custom cut lengths. Please contact customer service for a Return Authorization number. Orders not returned within 10 Days or without a RA number will be refused. For more details visit https://www.metalsdepot.com/terms-and-conditions
WARNING!
Use CAUTION when opening packages as some material may have sharp edges or corners. Handle with care. Improper handling may result in injury. Use safe lifting practices when moving your package. Team lift is recommended for packages weighing more than 50 lbs. Packages that are improperly handled or stored may tip over or fall and cause injury to people or damage to package or property. Keep out of reach of children.
By submitting this order you acknowledged your agreement and acceptance of Metals Depot Terms and Conditions of Sale which can be reviewed here: https://www.metalsdepot.com/terms-and-conditions
Thanks Again for Shopping with Metals Depot - America's Metal Superstore! Where you can expect the BEST PRICES, INVENTORY, SERVICE, and DELIVERY available for industrial metals!
The Metals Depot Team
Email: service@metalsdepot.com
Customer Service Hotline! 1-859-745-2650
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IMPORTANT NOTICE ABOUT DELIVERY!
The size or weight of your order requires delivery by Tractor Trailer Box Truck. Please make sure your address is accessible and you have the ability to UNLOAD, INSPECT and SIGN upon your scheduled delivery. The driver does not unload. If you require special services or arrangements, please call us at 1-859-745-2650.
