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Re: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Hi Chris,
Great. Please text me at 8588609985 when you get here.
I have the correct TD Tool and used it for the auto-calibration. Trying a Z height change. The other tool was longer so logically the correct tool will stop short.
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 24, 2026 3:16:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: EXT :Re: Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David, Mike,
I'll be there tomorrow between 8:00-8:30am.
Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.
Chris
On Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
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From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
15120 Innovation Dr
San Diego, CA 92128
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
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Christopher Berger
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Christopher Berger
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Christopher Berger
by David Kellog - 06:31 - 24 Feb 2026 -
Re: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support
Hi David, Mike,I'll be there tomorrow between 8:00-8:30am.Regarding the TD tool, I thought you located the correct one? If you didn't find it, please let me know; otherwise, I'll have to figure something out.ChrisOn Tue, Feb 24, 2026 at 4:11 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:Chris,
Thanks for sending those messages. I am back in the office today.
I think the TD pickup Z position for the chip is off because we were using a non-standard TD tool. The machine is programmed for the longer TD tool.
I am headed out to change this Z value slightly to see if it will change the Z position. If it does my plan is to reduce the Z height until it touches and picks up the chip.
Please let me know your ETA tomorrow. As Mike said, just bring an ID. I must escort you while you are here, but we will be in a regular production area.
Thank you,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 2:21 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDave,
I sent you a text message to check if you can access an assistant to reteach the cavity position for the BMC chip. This should address the pick-up issue. The mental issue I am having is since we only replaced the bond head I am not sure why it would be off. Even if you get the machine running which is priority #1 I think we should still plan for me to come onsite to do a thorough PM and calibration so we have a known good status of the system.
If you can't get it up and running I can probably be onsite next Wednesday.
Chris
On Wed, Feb 18, 2026 at 11:07 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
The issue is the BMC tool stops about 0.020” short of the glass chip. This is the step immediately after I auto cal uses the TD tool to touch off in the BMC and find the circular fiducials.
I tried it over and over, every time the BMC stops short and throws a vacuum sensing error because it thinks it is picking up the chip but is not.
Thank you,
Dave
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From: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Sent: Wednesday, February 18, 2026 9:47:33 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com <datacon@turnpack.com>
Subject: RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris –
Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.
We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?
Many thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportMike,
No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.
Chris
On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
Hi Chris –
Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.
The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?
Sorry for the armchair QBing.
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid,
Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.
Did you inspect the BMC tool surface?
Chris
On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.
Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.
Thank you,
Dave
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From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHI Mike,
To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).
Hope this helps. You guys did great work on your own, you are almost there.
Chris
On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:
All –
As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?
Thanks!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHello Chris,
Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!
You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.
Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.
There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportDavid/Mike,
Sorry took me a bit longer to get the picture. Hope this helps
Chris
On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.
Best regards,
Dave
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.
Chris
On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Hi Chris,
Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.
This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.
We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.
Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?
Our location is:
15120 Innovation Dr
San Diego, CA 92128
Thank you,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine SupportThanks for the update, Dave.
Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.
Christopher Berger
On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:
Hi Chris,
It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.
Best regards,
Dave
From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi Chris,
For our call I have added info to the log file timeline below.
Thank you,
Dave
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine SupportHi David,
Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?
Time
Event
~Jan 11
Warning precedes the alarm (customer report)
Jan 13 09:51
First theta homing failure — tracking error + current limit
Jan 13 11:16
Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20
Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20
Alarm state persists for ~1 week
~Jan 20
Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward
Theta homed but ~4° off center
Jan 29 12:23
Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43
Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11
Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06
Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25
Bond force calibration fails
Jan 29 15:27-15:45
Continued tool detection failures during production attempts
Chris
On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:
Thank you, Jim!
Hi Chris,
Thank you offering to help with our machine woes. This has been an evolving issue since January 13th.
System info:
MC4 Datacon 2200 evo Automatic Dispense and Component Placement System
SN: 9502610007253
Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.
Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.
Symptoms:
1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.
This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.
After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.
Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.
Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.
Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.
Best regards,
Dave Kellogg | Process Engineer
Northrop Grumman | Mission Systems
C: 858-860-9985 | david.kellogg@ngc.com
From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine SupportHi Jim,
Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:
- Machine Serial number and configuration (images would be helpful so I know what you in the machine)
- Description of the problem
- Screenshot of the errors
- Logfile
Thanks,
Chris
Christopher Berger
On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:
Hi Christopher,
Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.
Dave, please provide a quick summary of the current situation.
--Jim
JIM WERLAND | Director, NIC San Diego Manufacturing Engineering
Northrop Grumman Corporation | Mission Systems
O: 858-592-3288 | C: 858-735-1286 | jim.werland@ngc.com
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--
Christopher Berger
--Christopher Berger
by Chris Berger - 06:17 - 24 Feb 2026 -
RE: Great time for Birch Manufacturing! Your overseas competitors now cost 10-25% more
RE: Great time for Birch Manufacturing! Your overseas competitors now cost 10-25% more
Hi Birch Manufacturing,
I’ve seen a few manufacturers in your category recently start publishing pages like:- Made-in-USA product pages- Application notes for specific industries- Spec comparison pages
These types of pages are what buyers find when they’re searching for US-based alternatives to European imports.
Would it help if I flagged which topics are getting the most attention in your category? Want me to send over the top 5 topics? Just reply here.
Best,James
On Tue, Feb 24, 2026 at 07:48 PM UTC James Brown <james.brown@websiteleadincsolutions.com> wrote:
Hi Birch Manufacturing,
With the 10% tariff on European imports going live Feb 1st (rising to 25% in June), procurement teams are now prioritizing domestic suppliers in your space.
Right now, searches for “Made in USA” and “USMCA compliant” vendors has jumped significantly.
Is Birch Manufacturing showing up when these buyers search? Should I share the next steps to explore this for Birch Manufacturing?
Best,James
by "James Brown" <james.brown@websiteleadincsolutions.com> - 05:57 - 24 Feb 2026 -
Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]
1704149:2549832Hi Lorena.Thank you for confirming. Please note PO26071602 has now been processed as SO 13298851.Have a great rest of your day!Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Tue, 24 Feb at 4:32 PM , Lorena <info@turnpack.com> wrote:Ship partial pleaseThank you for your time,Lorena CarrilloFrom: nick.johnson@omron.com <nick.johnson@omron.com>
Sent: Tuesday, February 24, 2026 3:13 PM
To: Lorena <info@turnpack.com>; customercare@omron.com; catchall@turnpack.com
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]They are going to be atleast 2-3 weeks.Nick JohnsonDistrict Sales Manager - Northern CaliforniaDirect: 925.440.0458 | nick.johnson@omron.comOmron Automation Americas2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169This is a confidential message. If received in error, delete it and notify the sender.From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 2:11:12 PM
To: Nick Johnson / OEI <nick.johnson@omron.com>; CustomerCare-OEI <customercare@omron.com>; catchall@turnpack.com <catchall@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]I am not sure. What is the lead time on the remaining parts?Thank you for your time,Lorena CarrilloFrom: nick.johnson@omron.com <nick.johnson@omron.com>
Sent: Tuesday, February 24, 2026 2:17 PM
To: customercare@omron.com; catchall@turnpack.com; info@turnpack.com
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Hi Jennifer,Let's get the order in the system. If the PO has ship complete, which is different from their account preference, let's honor the PO request to avoid delays.ThanksNickNick JohnsonDistrict Sales Manager - Northern CaliforniaOmron Automation Americas2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169This is a confidential message. If received in error, delete it and notify the sender.From: Customer Care US/CA <customercare@omron.com>
Sent: Tuesday, February 24, 2026 12:35 PM
To: catchall@turnpack.com <catchall@turnpack.com>; info@turnpack.com <info@turnpack.com>
Cc: Nick Johnson / OEI <nick.johnson@omron.com>
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Good afternoon.Please advise on the below so we can get this order processed for you.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Mon, 23 Feb at 12:37 PM , Customer Care US/CA <customercare@omron.com> wrote:Good afternoon.Thank you for the revised order. I do notice you have "Ship Ground Complete" noted on the PO. Are you wanting any items to go sooner if we have them in stock? Or do you want everything to ship together?We currently have item NX-AD2604 in stock.Please advise.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Fri, 20 Feb at 8:43 PM , Turnpack, LLC PO26031560 (SO2547975) <catchall@turnpack.com> wrote:
PO26071602
$ 1,486.30 due 2/19/26Dear Orders (Omron Automation Americas)Nick has been BCC'd on this order
Please find attached purchase order PO26071602 with reference: Feb 19, 2026 at 11:54 AM amounting in $ 1,486.30 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 02/19/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.Powered by Odoo1704149:2549832WARNING! This is an email from an external party.Do not click on any link or open any attachment if you cannot ascertain that it is safe.
by "Customer Care US/CA" <customercare@omron.com> - 05:56 - 24 Feb 2026 -
Your package is now with its carrier!
Hi Christopher, let the tracking begin! Follow progress in real time.
Item ID:
306323127316
Order number:
14-14275-95450
Seller:
Your order will be delivered to:
Christopher Berger
22425 S Scotland Ct
Ste 104
Queen Creek, 85142-1056 AZ
United StatesEstimated delivery:
Sun, Mar 01
Carrier:
USPS
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by "eBay" <ebay@ebay.com> - 05:41 - 24 Feb 2026 -
Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]
They are going to be atleast 2-3 weeks.
Nick Johnson
District Sales Manager - Northern California
Direct: 925.440.0458 | nick.johnson@omron.com
Omron Automation Americas
2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169
This is a confidential message. If received in error, delete it and notify the sender.
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 2:11:12 PM
To: Nick Johnson / OEI <nick.johnson@omron.com>; CustomerCare-OEI <customercare@omron.com>; catchall@turnpack.com <catchall@turnpack.com>
Subject: RE: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]I am not sure. What is the lead time on the remaining parts?
Thank you for your time,
Lorena Carrillo
From: nick.johnson@omron.com <nick.johnson@omron.com>
Sent: Tuesday, February 24, 2026 2:17 PM
To: customercare@omron.com; catchall@turnpack.com; info@turnpack.com
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Hi Jennifer,
Let's get the order in the system. If the PO has ship complete, which is different from their account preference, let's honor the PO request to avoid delays.
Thanks
Nick
Nick Johnson
District Sales Manager - Northern California
Direct: 925.440.0458 | nick.johnson@omron.com
Omron Automation Americas
2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169
This is a confidential message. If received in error, delete it and notify the sender.
From: Customer Care US/CA <customercare@omron.com>
Sent: Tuesday, February 24, 2026 12:35 PM
To: catchall@turnpack.com <catchall@turnpack.com>; info@turnpack.com <info@turnpack.com>
Cc: Nick Johnson / OEI <nick.johnson@omron.com>
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Good afternoon.
Please advise on the below so we can get this order processed for you.
Best regards,
Jennifer P.
Customer Care Senior Specialist
Direct: US: 800.556.6766 CA:866.986.6766 | customercare@omron.com
Direct: MX/Latin America: 800 386 6766| mela@omron.com
Omron Automation Americas
This is a confidential message. If received in error, delete it and notify the sender.
On Mon, 23 Feb at 12:37 PM , Customer Care US/CA <customercare@omron.com> wrote:
Good afternoon.
Thank you for the revised order. I do notice you have "Ship Ground Complete" noted on the PO. Are you wanting any items to go sooner if we have them in stock? Or do you want everything to ship together?
We currently have item NX-AD2604 in stock.
Please advise.
Best regards,
Jennifer P.
Customer Care Senior Specialist
Direct: US: 800.556.6766 CA:866.986.6766 | customercare@omron.com
Direct: MX/Latin America: 800 386 6766| mela@omron.com
Omron Automation Americas
This is a confidential message. If received in error, delete it and notify the sender.
On Fri, 20 Feb at 8:43 PM , Turnpack, LLC PO26031560 (SO2547975) <catchall@turnpack.com> wrote:
PO26071602
$ 1,486.30 due 2/19/26
Dear Orders (Omron Automation Americas)
Nick has been BCC'd on this order
Please find attached purchase order PO26071602 with reference: Feb 19, 2026 at 11:54 AM amounting in $ 1,486.30 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 02/19/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.Powered by Odoo
1704149:2549832
WARNING! This is an email from an external party.
Do not click on any link or open any attachment if you cannot ascertain that it is safe.
by Nick Johnson - 05:16 - 24 Feb 2026 -
RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-up
Hi,
It looks like your questionnaire was approved! Thanks for your help!!
You may have gotten an email that is asking you to complete 2 documents- Supplier Size Cert and Annual Reps and Certs.
Your 9-digit Northrop Grumman Supplier Number is- 90221533.
Here’s the links in case you didn’t get that email:
- Supplier Size Cert NG SSC Form
- Annual Reps and Certs Annual Certifications
Please let me know if you have any questions, and let me know when you submit these, thanks!!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 24, 2026 11:50 AM
To: 'Lorena' <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Sorry for the delayed response. When we open the W9, we can only see the signature part of your image below, not the digital timestamp info part to the right. I wonder if you expanded the box where the signature gets placed if we would be able to see the signature? Would you be able to try that? Let me know if you have questions.
Thanks!!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Friday, February 20, 2026 2:17 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Subject: EXT :RE: RE: RE: RE: Northrop Grumman Supplier Set-upYes I am not sure what I am not understanding as I can see the digital timestamp. It was also rejecting saying it appeared to be a digital signature and it was not. So I am trying various ways to get it approved.
You can see below there is a timestamp signature.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Friday, February 20, 2026 12:11 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upHi again,
Apparently, your questionnaire was not approved again- please see the following comment and let me know if you have any questions/when you resubmit again, thank you!!
4.7 Thank you for clarifying your signature format in the W9 submitted. However, since you indicated this is a digital adobe signature, a digital adobe signature certificate with a timestamp is required. Please provide timestamp and resubmit.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Wednesday, February 18, 2026 1:55 PM
To: Lorena <info@turnpack.com>
Subject: RE: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upThanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Wednesday, February 18, 2026 1:42 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: RE: Northrop Grumman Supplier Set-upRevision just submitted.
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Wednesday, February 18, 2026 11:31 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
Thanks for completing the questionnaire so quickly! I don’t know if you’ve seen it yet, but the questionnaire was sent back to you with the following comments for correction:
Question 4.3 The W-9 submitted in Question 4.3 does not have a valid signature. Please submit a W-9 with an original "wet" ink signature or a digital adobe certificate signature with a timestamp. Copy-pasted, typed, and digitally drawn signatures will not be accepted. DocuSign signatures will not be accepted without a certificate of completion from DocuSign.
Question 6.1 Account holder name is a required field as it will integrate into the supplier's vendor master database. Account holder name should reflect supplier legal name submitted in 3.2. Also, please include Bank Control Key.
Question 6.4 Vendor’s Bank Contact information (Name in 6.4.1, Title in 6.4.2 and telephone number in 6.4.3) are required fields by the Treasury Dept and will integrate into the supplier's vendor master database. We can accept Customer Service for Contact Name and Title and general phone number for the bank.
Please let me know if you have any questions/let me know when you’ve submitted again with these corrections. Thanks!
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Shervanick, Paige [US] (MS)
Sent: Tuesday, February 17, 2026 5:12 PM
To: 'Lorena' <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: RE: Northrop Grumman Supplier Set-upHi Lorena,
You should have just received your invitation to the Ariba questionnaire. Please let me know if you got it and can access the form online.
Thanks!
PaigePAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:45 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: RE: Northrop Grumman Supplier Set-upYes and yes thanks!
Thank you for your time,
Lorena Carrillo
From: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Sent: Tuesday, February 17, 2026 11:43 AM
To: Lorena <info@turnpack.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: RE: EXT :RE: Northrop Grumman Supplier Set-upThanks for the info, Lorena!
Just confirming, I should send the questionnaire to you, Lorena Carrillo, at the address- info@turnpack.com?
And could you confirm whether the attached screenshot would be accurate for your company?
Thanks,
Paige
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 17, 2026 1:05 PM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>
Subject: EXT :RE: Northrop Grumman Supplier Set-upHi Paige,
Here is our information.
Entity Name
TURNKEY PACKAGING SOLUTIONS LLC
Entity Type
Domestic LLC
Incorporation Date
7/31/2013
SoS
L18639728
DBA
Turnpack LLC
Address
22425 S Scotland Ct Suite 104 Queen Creek AZ 85142
Phone
480-331-1878
EIN
46-3274315
DNB
12-109-3661
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 13, 2026 7:56 AM
To: Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com>
Cc: Keplinger, Sarah N [US] (MS) <Sarah.Keplinger@ngc.com>; Lorena Carrillo <lcarrillo@turnpack.com>
Subject: Re: Northrop Grumman Supplier Set-upHi Paige,
Thanks for reaching out. I have cc'd Lorena on this email and she'll be able to assist with this process.
Thanks
Chris
On Fri, Feb 13, 2026 at 7:20 AM Shervanick, Paige [US] (MS) <Paige.Shervanick@ngc.com> wrote:
Hi,
We are hoping to get Turnpack set up as a supplier with Northrop Grumman. To start this, we will need to send you our Supplier Registration Questionnaire. It includes questions about banking, taxes, compliance, capabilities, etc… and is housed on a site called Ariba. I have to send it to one POC to start, but then that person can invite others at your company to the questionnaire for help completing it as needed. Would you be the correct contact to send this initial invite to, or someone else?
Additionally, could you confirm:
- Your company’s contractual address?
- If the attached screenshot would be accurate for your company?
Thanks!! Please let me know if you have any questions.
PAIGE SHERVANICK | Supply Chain Procurement Specialist
Northrop Grumman | Mission Systems
Phone: 703-561-5627 | paige.shervanick@ngc.com
--
Christopher Berger
by "Shervanick, Paige [US] (MS)" <Paige.Shervanick@ngc.com> - 04:41 - 24 Feb 2026 -
Re: **Machine Down** Northrop Grumman Quote Request
Hi Mark,The quote is attached. We are scheduled to be onsite tomorrow.ChrisOn Tue, Feb 24, 2026 at 12:51 PM Mark Perzi <info@turnpack.com> wrote:Hello,
I hope you are doing well.
Can you please provide a quote and lead time for the following on behalf of Northrop Grumman?
Ref. Quotation # SO26081020
“Bill to” will be Cynergy, and service performed for NGC. We would also need a Turnpack LLC. COI on file for the service visit.
Thanks,
Mark Perzi
Director of Sales, Aerospace and DefenseMobile: (602) 769-0147
Cynergy Professional Systems, LLC.
SBA 8(a), Woman, Minority, Service Disabled Veteran Owned Small Business
23187 La Cadena Drive, Suite 102
Laguna Hills, CA 92653
www.cynergy.pro
SEWP CONTRACT HOLDER NNG15SC67B
Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, copy, use, disclosure, or distribution is STRICTLY prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
--Christopher Berger
by Chris Berger - 04:37 - 24 Feb 2026 -
Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]
Hi Jennifer,Let's get the order in the system. If the PO has ship complete, which is different from their account preference, let's honor the PO request to avoid delays.ThanksNick
Nick Johnson
District Sales Manager - Northern California
Direct: 925.440.0458 | nick.johnson@omron.com
Omron Automation Americas
2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169
This is a confidential message. If received in error, delete it and notify the sender.
From: Customer Care US/CA <customercare@omron.com>
Sent: Tuesday, February 24, 2026 12:35 PM
To: catchall@turnpack.com <catchall@turnpack.com>; info@turnpack.com <info@turnpack.com>
Cc: Nick Johnson / OEI <nick.johnson@omron.com>
Subject: Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]Good afternoon.
Please advise on the below so we can get this order processed for you.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Mon, 23 Feb at 12:37 PM , Customer Care US/CA <customercare@omron.com> wrote:
1704149:2549832Good afternoon.
Thank you for the revised order. I do notice you have "Ship Ground Complete" noted on the PO. Are you wanting any items to go sooner if we have them in stock? Or do you want everything to ship together?
We currently have item NX-AD2604 in stock.
Please advise.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Fri, 20 Feb at 8:43 PM , Turnpack, LLC PO26031560 (SO2547975) <catchall@turnpack.com> wrote:
PO26071602
$ 1,486.30 due 2/19/26
Dear Orders (Omron Automation Americas)
Nick has been BCC'd on this order
Please find attached purchase order PO26071602 with reference: Feb 19, 2026 at 11:54 AM amounting in $ 1,486.30 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 02/19/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.
Powered by Odoo
by Nick Johnson - 04:22 - 24 Feb 2026 -
RE: EXT :Turnpack, LLC Quotation (Ref SO26081020) - Datacon EVO Bondhead replacement support
Hi Chris –
Just confirming that we’re good to go for tomorrow. Did you have a targeted start time?
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: White, Mike [US] (MS)
Sent: Monday, February 23, 2026 7:11 AM
To: 'Turnpack, LLC SO26081020' <catchall@turnpack.com>; Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Turnpack, LLC Quotation (Ref SO26081020) - Datacon EVO Bondhead replacement supportHi Chris –
Yes, we’d very much like to have you come out and pay us a visit. I will work to get the quote processed on our end. Please let us know approximately what time you believe you will arrive on Wed. I’m here as early as 0700.
Thanks so much!
Mike
MICHAEL WHITE | San Diego Manufacturing Engineering Manager
Northrop Grumman Corporation | Mission Systems
O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com
From: Chris Berger <info@turnpack.com>
Sent: Monday, February 23, 2026 7:06 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :Turnpack, LLC Quotation (Ref SO26081020) - Datacon EVO Bondhead replacement supportHi Mike, Attached is the quote for a visit on Wednesday. Let me know if you still want me to come out. Chris Christopher Berger Phone: +1 (480) 331-1878 Cell: +1 (480) 273-4686 [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
SO26081020
$ 3,260.00
Expires on 03/25/2026
Hi Mike,
Attached is the quote for a visit on Wednesday. Let me know if you still want me to come out.
Chris
Christopher BergerPowered by Odoo
by Mike White - 04:11 - 24 Feb 2026 -
RE: Turnpack, LLC Quotation (Ref SO2544972) Datacon 1 PM Quote
Status, please…..
Ken Molitor, COO
Cell: 503-539-0489
Silitronics Solutions, Inc.
2388 Walsh Avenue, Santa Clara, CA, 95051
ISO9001 ITAR ISO13485 Mil Std 883 Compliant
From: Terrance Hamel <terrance@silitronics.com>
Sent: Thursday, February 12, 2026 9:32 AM
To: mspilmon <mspilmon@dieprepservices.com>; 'cberger@turnpack.com' <cberger@turnpack.com>; 'notifications@turnpack.com' <notifications@turnpack.com>
Cc: Ken Molitor <ken@silitronics.com>
Subject: Re: Turnpack, LLC Quotation (Ref SO2544972) Datacon 1 PM QuoteHello Martin,
Im currently working on the PM schedule & Training with Chris.
Stay tuned!
Thank you kindly!
Regards,
Terrance Hamel
Cell: 408-515-5667
Silitronics Solutions, Santa Clara, CA
ISO 9001 ITAR ISO 13485 Mil Std 38534
From: mspilmon <mspilmon@dieprepservices.com>
Sent: Thursday, February 12, 2026 6:23:24 PM
To: 'cberger@turnpack.com' <cberger@turnpack.com>; 'notifications@turnpack.com' <notifications@turnpack.com>
Cc: Ken Molitor <ken@silitronics.com>; Terrance Hamel <terrance@silitronics.com>
Subject: RE: Turnpack, LLC Quotation (Ref SO2544972) Datacon 1 PM QuoteHello Chris,
I have not heard back from you for the first pm of Dataconn #1 S/N 950 2218 2082. We will need to get an updated price quote for two more Dataconns in touch with Chris to schedule PM’s for all 3 machines (3 @ GDSI & 1 @ Silitronics). Dataconn #2 S/N 950 2218 1941
Thank you
Martin Spilmon
Facility Manager
925 Berryessa Road San Jose, CA. 95133 USA
408-961-3704 (Direct Line)
408-451-2000 (Main Line for Support)
From: Chris Berger <notifications@turnpack.com>
Sent: Friday, November 07, 2025 3:00 PM
To: mspilmon <mspilmon@dieprepservices.com>
Subject: Turnpack, LLC Quotation (Ref SO2544972) Datacon 1 PM QuoteYou don't often get email from notifications@turnpack.com. Learn why this is important
Hello, Your quotation SO2544972 amounting in $ 3,099.00 is ready for review. Do not hesitate to contact us if you have any questions. Christopher Berger Phone: +1 (480) 331-1878 Cell: [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
SO2544972
$ 3,099.00
Expires on 12/07/2025
Hello,
Your quotation SO2544972 amounting in $ 3,099.00 is ready for review.
Do not hesitate to contact us if you have any questions.
Christopher BergerPowered by Odoo
by "Ken Molitor" <ken@silitronics.com> - 04:01 - 24 Feb 2026 -
Approved: Supplier registration with NGC Supply Chain
NGC Supply Chain Hello Chris Berger,
Supplier Name: TURNKEY PACKAGING SOLUTIONS LLC
Supplier address: 22425 S Scotland Ct,Queen Creek,US-AZ
Congratulations! Your NGC Supply Chain supplier registration was approved and STEP 1 is complete. Your ERP Vendor ID (Supplier Number) contains a "9" series number and is REQUIRED to complete STEPS 2 and 3. Contact the Buyer/Subcontract Administrator (SCA) for the ERP Vendor ID.
STEP 2: Complete the Supplier Size Certification (SSC)Northrop Grumman suppliers shall complete and submit an (SSC) via the Northrop Grumman OASIS Supplier Portal site at:https://oasis-ssc.myngc.com/ during the onboarding process, prior to issuance of a purchase order/subcontract.
Your ERP Vendor ID (Supplier Number) that begins with a "9" is REQUIRED to submit the SSC.STEP 3: Complete the Subcontractor Annual Compliance Certification (SACC)If you anticipate receiving a Northrop Grumman award exceeding $10,000 in support of a U.S. Government contract, you will need to complete and submit a SACC viathe Northrop Grumman OASIS Supplier Portal site at: https://oasis-sacc.myngc.com/Your ERP Vendor ID (Supplier Number) that begins with a "9" is REQUIRED to submit the SACC.
If you have any other questions regarding this form and process, please contact your Northrop Grumman Buyer/Subcontract Administrator (SCA).
Click Here
Sincerely,
NGC Supply ChainYou are receiving this email because your customer, NGC Supply Chain, has identified you as the appropriate contact for this correspondence. If you are not the correct contact, please contact NGC Supply Chain. Offices | Data Policy | Contact Us | Customer Support Powered by 
by "Ariba Administrator" <no-reply@ansmtp.ariba.com> - 03:46 - 24 Feb 2026 -
Re: Turnpack, LLC Order (Ref PO26071602) [Case: 1704149]
1704149:2549832Good afternoon.Please advise on the below so we can get this order processed for you.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Mon, 23 Feb at 12:37 PM , Customer Care US/CA <customercare@omron.com> wrote:Good afternoon.Thank you for the revised order. I do notice you have "Ship Ground Complete" noted on the PO. Are you wanting any items to go sooner if we have them in stock? Or do you want everything to ship together?We currently have item NX-AD2604 in stock.Please advise.Best regards,Jennifer P.Customer Care Senior SpecialistDirect: US: 800.556.6766 CA:866.986.6766 | customercare@omron.comDirect: MX/Latin America: 800 386 6766| mela@omron.comOmron Automation AmericasThis is a confidential message. If received in error, delete it and notify the sender.On Fri, 20 Feb at 8:43 PM , Turnpack, LLC PO26031560 (SO2547975) <catchall@turnpack.com> wrote:Confirm PO26071602
$ 1,486.30 due 2/19/26Dear Orders (Omron Automation Americas)Nick has been BCC'd on this order
Please find attached purchase order PO26071602 with reference: Feb 19, 2026 at 11:54 AM amounting in $ 1,486.30 from Turnpack, LLC as well as the resale certificate, for your review and action.
The receipt is expected for 02/19/2026, if this date is not achievable, please reply with an available date for reconsideration.
**Please acknowledge the receipt of this order and lead time.
Powered by Odoo
by "Customer Care US/CA" <customercare@omron.com> - 03:36 - 24 Feb 2026 -
Your shipment was delivered 888530363591
FedEx
Your shipment was delivered. Delivery Date Tue, 02/24/2026
3:13pm
Delivered to 2851 SE MONROE ST, Stuart, FL 34997 Received by JJENNY Report missing package How was your delivery? 
Personal message Your 1ea j.deluck@iraassociates.com on PO25-11837, has shipped. Tracking details Tracking ID 888530363591 From christopher berger
22425 S SCOTLAND CT
Suite 104
QUEEN CREEK, AZ, US
85142To Jami DeLuck
2851 SE MONROE ST
STUART, FL, US
34997Ship date Wed 2/18/2026 12:00 AM Number of pieces 1 Total shipment weight 1.00 LB Service FedEx Ground Reference SO2534933 Invoice number INV/2026/02/0003 Purchase order number 25-11837 TRACK SHIPMENT 
Sending something back? No sweat! When you need to make a return, drop it off at one of over 10,000 locations—including select Walgreens stores. And if you received a QR code for your return, we can print your label. FIND LOCATIONS This tracking update has been requested by: Company name christopher berger Name Turnpack LLC Email info@turnpack.com 
Please do not respond to this message. This email was sent from an unattended mailbox. This report was generated at approximately 2:21 PM CST 02/24/2026.All weights are estimated.
To track the latest status of your shipment, click on the tracking number above.
Standard transit is the date and time the package is scheduled to be delivered by, based on the selected service, destination and ship date. Limitations and exceptions may apply. Please see the FedEx Service Guide for terms and conditions of service, including the FedEx Money-Back Guarantee, or contact your FedEx Customer Support representative.
© 2026 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. Review our Privacy Notice. All rights reserved.
Thank you for your business.
ID 1026
by "FedEx Tracking" <TrackingUpdates@fedex.com> - 03:21 - 24 Feb 2026 -
Your shipment was delivered 888527750964
FedEx
Your shipment was delivered. Delivery Date Tue, 02/24/2026
2:40pm
Delivered to 35 S SERVICE RD, Plainview, NY 11803 Received by BBRIAN Report missing package How was your delivery?
Personal message Your PO 282353, has shipped complete Tracking details Tracking ID 888527750964 From christopher berger
22425 S SCOTLAND CT
Suite 104
QUEEN CREEK, AZ, US
85142To FRONTGRADE TECHNOLOGIES
35 South Service Road
Plainview, NY, US
11803Ship date Wed 2/18/2026 12:00 AM Number of pieces 1 Total shipment weight 1.00 LB Service FedEx Ground Reference SO2547978 Invoice number INV/2026/02/0002 Purchase order number 282353 TRACK SHIPMENT
Sending something back? No sweat! When you need to make a return, drop it off at one of over 10,000 locations—including select Walgreens stores. And if you received a QR code for your return, we can print your label. FIND LOCATIONS This tracking update has been requested by: Company name christopher berger Name Turnpack LLC Email info@turnpack.com
Please do not respond to this message. This email was sent from an unattended mailbox. This report was generated at approximately 1:52 PM CST 02/24/2026.All weights are estimated.
To track the latest status of your shipment, click on the tracking number above.
Standard transit is the date and time the package is scheduled to be delivered by, based on the selected service, destination and ship date. Limitations and exceptions may apply. Please see the FedEx Service Guide for terms and conditions of service, including the FedEx Money-Back Guarantee, or contact your FedEx Customer Support representative.
© 2026 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. Review our Privacy Notice. All rights reserved.
Thank you for your business.
ID 1026
by "FedEx Tracking" <TrackingUpdates@fedex.com> - 02:52 - 24 Feb 2026 -
Great time for Birch Manufacturing! Your overseas competitors now cost 10-25% more
Great time for Birch Manufacturing! Your overseas competitors now cost 10-25% more
Hi Birch Manufacturing,
With the 10% tariff on European imports going live Feb 1st (rising to 25% in June), procurement teams are now prioritizing domestic suppliers in your space.
Right now, searches for “Made in USA” and “USMCA compliant” vendors has jumped significantly.
Is Birch Manufacturing showing up when these buyers search? Should I share the next steps to explore this for Birch Manufacturing?
Best,James
by "James Brown" <james.brown@websiteleadincsolutions.com> - 02:52 - 24 Feb 2026 -
**Machine Down** Northrop Grumman Quote Request
Hello,
I hope you are doing well.
Can you please provide a quote and lead time for the following on behalf of Northrop Grumman?
Ref. Quotation # SO26081020
“Bill to” will be Cynergy, and service performed for NGC. We would also need a Turnpack LLC. COI on file for the service visit.
Thanks,
Mark Perzi
Director of Sales, Aerospace and DefenseMobile: (602) 769-0147
mark.perzi@cynergy.pro
Cynergy Professional Systems, LLC.
SBA 8(a), Woman, Minority, Service Disabled Veteran Owned Small Business
23187 La Cadena Drive, Suite 102
Laguna Hills, CA 92653
www.cynergy.pro
SEWP CONTRACT HOLDER NNG15SC67B
Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, copy, use, disclosure, or distribution is STRICTLY prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
by Mark Perzi - 02:41 - 24 Feb 2026 -
RE: Your DATRON CNC Milling Tools order has been received!
Thank you 😊
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 24, 2026 1:07 PM
To: Datron AR <AR@datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!See below thank you Lorena Carrillo Office Manager Office: 480-331-1878 Line: 781-938-0069 22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142 lcarrillo@turnpack.com | www.turnpack.com https://www.turnpack.com/midas-rework/delidder From: Datron A
See below thank you
Lorena Carrillo
Office Manager
Office: 480-331-1878
Line: 781-938-006922425 S Scotland Ct, Suite104, Queen Creek, AZ 85142
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidderFrom: Datron AR <AR@datron.com>
Sent: Tuesday, February 24, 2026 6:45 AM
To: Info at Turnpack <info@turnpack.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!Hi Lorena
Can you please confirm the mailing address?
Best wishes,
Christina Gelinas | Controller
christina.gelinas@datron.com | 603-215-5846
From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 20, 2026 4:50 PM
To: Datron AR <AR@datron.com>
Cc: Datron Tooling <tools@datron.com>; Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!Since we have had the credit since 2023 yes, that was my request. It doesnt look like we purchase often and when we have, it has been on the website so our credit wasn't used, if I understand correctly. Respectfully, Lorena Carrillo On Fri, Feb 20, 2
Since we have had the credit since 2023 yes, that was my request.
It doesnt look like we purchase often and when we have, it has been on the website so our credit wasn't used, if I understand correctly.
Respectfully,
Lorena CarrilloOn Fri, Feb 20, 2026, 2:47 PM Datron AR <AR@datron.com> wrote:
Hi Lorena,
Just to clarify, are you looking to get a refund for the total credit on your account, which is $770.14?
From: Datron Tooling <tools@datron.com>
Sent: Friday, February 20, 2026 4:34 PM
To: Lorena <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!Hi Lorena,
I will let @Datron AR speak to the status of the refund!
From: Lorena <info@turnpack.com>
Sent: Thursday, February 19, 2026 7:30 PM
To: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online. Easier for our team to just get a refund. Thank you for your time, Lorena Carrillo From: Datron Too
Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online. Easier for our team to just get a refund.
Thank you for your time,
Lorena Carrillo
From: Datron Tooling <tools@datron.com>
Sent: Wednesday, February 11, 2026 8:38 AM
To: Info at Turnpack <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!Hi Lorena,
The credit has been open since 2023.
Since there are two systems (an online account and your main account), I am not sure how that process works. I am going to loop back in @Datron AR, who can work on this request. We should have more information for you by the end of the week.
We appreciate your patience as we work through this.Thank You!
Erin King | Customer Service Specialisterin.king@datron.com | 603-215-5861
From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 10:02 AM
To: Datron Tooling <tools@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!Could you please just simply issue a refund check then? We dont order than often. I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card. An employee mentioned it s
Could you please just simply issue a refund check then? We dont order than often.
I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card.
An employee mentioned it so I asked.
How old is the credit?
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 7:22 AM Datron Tooling <tools@datron.com> wrote:
Good Morning,
All online orders are paid via Credit Card; so, since the below order has already been paid and processed, we are unable to apply the credit. However, in the future, please add needed items to your cart, and email the cart to Tools@Datron.com (do not check out), and we can manually process the order and apply the credit on your account.
I hope this helps!
Thank You!
Erin King | Customer Service Specialisterin.king@datron.com | 603-215-5861
From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 8:32 AM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Cc: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!Great the order is actually already below. Does that work? Respectfully, Lorena Carrillo On Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond < Sarina.Diamond@datron.com > wrote: Hi Lorena, I checked your account and yes, you have $1,062.74 of a credit o
Great the order is actually already below. Does that work?
Respectfully,
Lorena CarrilloOn Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond <Sarina.Diamond@datron.com> wrote:
Hi Lorena,
I checked your account and yes, you have $1,062.74 of a credit on the books. If you wish to use this credit for tools/consumables in the future, please email your order to tools@datron.com and we will apply the credit to the open invoice.
Thank you!
From: Lorena <info@turnpack.com>
Sent: Tuesday, February 10, 2026 10:13 PM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: FW: Your DATRON CNC Milling Tools order has been received!Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining Thank you for your time, Lorena Carrillo From: DATRON Dynamics < orders@datron.com > Sent: Tuesday, February 10, 2026
Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining
Thank you for your time,
Lorena Carrillo
From: DATRON Dynamics <orders@datron.com>
Sent: Tuesday, February 10, 2026 6:52 PM
To: info@turnpack.com
Subject: Your DATRON CNC Milling Tools order has been received!Thank you for your order
Hi Christopher,
Just to let you know — we’ve received your order, and it is now being processed.
Here’s a reminder of what you’ve ordered:
Order summary
Order #24957 (February 10, 2026)Product
Quantity
Price
Vacuum Cards
Card Size: Standard Vacuum Card 500mm x 400mm x 0.7mm
QTY: 50 Sheets per box
Tariff Surcharge: $27.60×1
$230.00
VacuCard boxes have a $35 flat-rate shipping fee
Subtotal:
$230.00
Shipping: Flat rate
$35.00
Tariff Surcharge:
$27.60
Tax:
$0.00
Total:
$292.60
Payment method:
Credit Card
Billing address
Christopher Berger
Turnpack
22425 S Scotland Ct
Suite 104
Queen Creek, AZ 85140
4803311878
info@turnpack.comShipping address
Christopher Berger
Turnpack
22425 S Scotland Ct
Suite 104
Queen Creek, AZ 85140Thanks for using shop.datron.com!
*Please note that items shipped from separate warehouses may arrive in multiple packages.DATRON CNC Milling Tools — https://shop.datron.com/
Read our tool refund and returns policy
by "Datron AR" <AR@datron.com> - 02:21 - 24 Feb 2026 -
Re: Samtec PO48103
Hi Lorena,
Do you have an update on the status of this order?
Thank you,Janina Darling
Janina Darling, Procurement Buyer
Samtec Colorado Springs
Office: 1-800-726-8329
From: Janina Darling <janina.darling@samtec.com>
Sent: Wednesday, January 28, 2026 3:16 PM
To: Lorena <info@turnpack.com>; Lindsey M Lashley <lindsey.lashley@samtec.com>
Subject: Re: Samtec PO48103Hi Lorena,
We don't have belts available. We can wait until you get the belts from Besi.
Thank you,Janina Darling
From: Janina Darling <janina.darling@samtec.com>
Sent: Tuesday, January 27, 2026 3:55 PM
To: Lorena <info@turnpack.com>; Lindsey M Lashley <lindsey.lashley@samtec.com>
Subject: Re: Samtec PO48103@Lindsey M Lashley would you be able to advise on the below?
From: Lorena <info@turnpack.com>
Sent: Monday, January 26, 2026 4:17 PM
To: Janina Darling <janina.darling@samtec.com>
Cc: Lindsey M Lashley <lindsey.lashley@samtec.com>
Subject: RE: Samtec PO48103Caution: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
We are just waiting on 2 replacement belts on backorder from Besi then we will be set to ship. Unless you have two belts available. Then we can ship this week.
Current lead time is about 3 weeks.
Please advise.
Thank you for your time,
Lorena Carrillo
From: Janina Darling <janina.darling@samtec.com>
Sent: Monday, January 26, 2026 3:13 PM
To: Lorena <info@turnpack.com>
Cc: Lindsey M Lashley <lindsey.lashley@samtec.com>
Subject: Re: Samtec PO48103Hi Lorena,
Do you have any updates on when this is estimated to be delivered?
Thank you,Janina Darling
Janina Darling, Procurement Buyer
Samtec Colorado Springs
Office: 1-800-726-8329
From: Janina Darling <janina.darling@samtec.com>
Sent: Tuesday, January 13, 2026 2:59 PM
To: Lorena <info@turnpack.com>
Subject: Re: Samtec PO48103Noted, we will update the email in our systems. Thank you Lorena!
Best regards,
Janina Darling
From: Lorena <info@turnpack.com>
Sent: Tuesday, January 13, 2026 2:47 PM
To: Janina Darling <janina.darling@samtec.com>
Subject: FW: Samtec PO48103You don't often get email from info@turnpack.com. Learn why this is important
Caution: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi Janina,
Thank you for the order. Your confirmation has been sent out via our system. Please note for faster processing, all POs should be sent to info@turnpack.com.
Thank you for your time,
Lorena Carrillo
From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, January 12, 2026 10:03 AM
To: Info at Turnpack <info@turnpack.com>
Subject: Fwd: Samtec PO48103---------- Forwarded message ---------
From: Janina Darling <janina.darling@samtec.com>
Date: Fri, Jan 2, 2026 at 1:39 PM
Subject: Samtec PO48103
To: CBERGER@TURNPACK.COM <CBERGER@turnpack.com>Hello,
Please see attached PO per quote and confirm.
Thanks,
Janina Darling
Janina Darling, Procurement Buyer
Samtec Colorado Springs
Office: 1-800-726-8329
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
by Janina Darling - 01:31 - 24 Feb 2026
