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Your August 2026 Pro Xtra Statement is Here
Home Depot Pro
[Home Depot Pro Xtra] Your August 2026 Pro Xtra Statement is Here- View Your Perks, Savings and More.
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QUICK LINKS Mobile App Pro Local Ad Pro Pick™ Product Videos INFORMATION Privacy & Security Contact Us Store Finder *4X faster does not apply to The Home Depot Commercial Account. 4X faster applies only to the Perks benefit of The Home Depot Pro Xtra Credit Card. Every $1 spent on your card counts as $4 for purposes of earning Perks. There are minimum spend thresholds and limits to the amount of Perks that you may earn. See The Home Depot Pro Xtra Program Rules at www.homedepot.com/c/ProXtra_TermsandConditions.
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by "Home Depot Pro Xtra" <homedepotpro@mg.homedepot.com> - 11:07 - 10 Sep 2026 -
3 Ways to Stay Ready for the Busy Season
UPS
A little refresh before the rush.
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You have a head start! See what's next.
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Let’s get you prepped.A quick 15-minute conversation with a UPS professional can help you plan ahead with confidence.
We’re here to help.
by "UPS" <ups@emails.ups.com> - 10:56 - 10 Sep 2026 -
We’ve updated your estimated delivery 876847269830
FedEx
We’ve updated the estimated delivery of your shipment. Scheduled delivery date Thu 9/10/2026
Estimated between 10:30 and 14:30
Take more control of your shipments MANAGE DELIVERY Some delivery options might not be available on the day of delivery. Tracking details Tracking ID 876847269830 From HANNAH
MOFLON TECHNOLOGY CO.,LIMITED
1F,2F,3F,NO.6BLDG,INDUSTRIAL AREA D
BUYONG COMMUNITY,BAOAN DISTRICT,
ShenZhen 518104,China
SHENZHENCN
518104To CHRIS BERGER
TURNPACK LLC
6922 E VIA NORTHGATE SUITE 101,
MESA, AZ 85212,UNITED STATES
MESA, AZ, US
85212Ship date Tue 9/08/2026 05:47 PM Number of pieces 1 Total shipment weight 0.50 KG Service FedEx International Priority® TRACK SHIPMENT 
Won’t be home? Have us hold your package. Sign up for FedEx Delivery Manager® and request to redirect your package to one of 10,000+ convenient locations for easy pickup. ENROLL FOR FREE 
Please do not reply to this message. This email was sent from an unattended mailbox.All weights are estimated.
© 2026 FedEx. All rights reserved.
Scammers can pose as legitimate organizations to seem convincing. We encourage you to stay cautious of unknown messages – delete them and visit the FedEx Fraud & Security page to help keep your information safe.
Thank you for your business.
ID 1033Terms of Use Privacy notice Support Fraud & security
by "FedEx Tracking" <TrackingUpdates@fedex.com> - 08:57 - 10 Sep 2026 -
Your product review is important to us
Your product review is important to us
Review your Shark FlexBreeze Cordless Fan with Misting Attachment —
Christopher,
Your feedback is essential to maintaining the high quality of products you've come to expect. We hope you'll review your Shark FlexBreeze Cordless Fan with Misting Attachment. If an item is still in transit, rest assured we will send a reminder in three weeks.
Write a review
Thanks again,
Costco Wholesale
Contact Customer Service with questions or concerns. If you no longer wish to receive product review notifications on future purchases, you can unsubscribe any time.
This email was sent by: Costco Wholesale
P.O. Box 34783, Seattle, WA, 98124-1783, USA
by "Costco" <costco@reviews.costco.com> - 12:27 - 10 Sep 2026 -
Authorized for Invoicing (PO# USA000EP754372)
(3) Quotation SO26311100, Datacon Wafer Table, Datacon Multi-Pin Needle Kit (D 20mm) (DC-NK-MP-20) PO#: USA000EP754372 Deliver toCisco Systems Inc.LocationCarlsbad, CaliforniaChris,
You are now authorized to invoice through Candex up to $3,650 (plus applicable tax) when payment is due.
Address invoices as follows:Tax Invoice Addressee:Candex Solutions, Inc.
420 Lexington Ave, Ste 300
New York, NY 10170, US
TAX #: 45-2805653Deliver to:Kirk Stechschulte
020-US-CA-CSB04-020-000
2320 Camino Vida Roble Suite 100
Carlsbad, 92011
CA, United States
How it Works:
1) Invoice through Candex
2) Candex invoices Cisco
3) Candex gets paid
4) Candex pays you
Click Here to view this order on Candex.
Click Here to download seller guide.
Click Here to add another colleague
Please ensure that Cisco's name and address (not Candex) are provided in the "Deliver To" field of the shipping documents. Please contact Cisco for any questions or concerns regarding shipping.
Thanks,
Candex SupportCandex allows businesses to engage and exchange payments in a compliant way without setup in each other’s financial systems.
Visit our Help Center
Support at support@candex.com
Mute reminders
[[CXOID=b6d3683e-6db1-45c1-8af7-d664efc88f5e]]|[[CXPID=N/A]][[CANDEXPONUMBER=USA000EP754372]]|[[CANDEXID=N/A]]|[[CANDEXCOUNTRY=US]]
by "Candex (requested by Cisco)" <support@candex.com> - 10:42 - 9 Sep 2026 -
Second Chance Picks + Trending Items for You, Friend
🧠 We Picked These Just for You FriendFresh picks based on your past bids and browsing.Jump back in there → Log In to My Account 
Auction My Account Help Desk 
ITEMS WON 0 SAVINGS VS RETAIL $ AVERAGE % OFF 0% 
No-Hassle Returns:
If it’s not right, return it within 7 days for a full refund.
No penalties, no stress.Need help? Visit our Help Desk anytime. 
Auction My Account Help Desk Watn to change how you receive these emails? You can Update Your Preferences or Unsubscribe © Copyright 2025 nellisauction.com. All Rights Reserved. 
by "Nellis Auction" <nelli@nellisauction.com> - 07:26 - 9 Sep 2026 -
We have your shipment 792654039143.
FedEx
We have your shipment. Scheduled delivery date Will be updated soon
Take more control of your shipments MANAGE DELIVERY Some delivery options might not be available on the day of delivery. Personal message PO26331884 Tracking details Tracking ID 792654039143 From Arch Cutting Tools
Arch Cutting Tools
5 INDUSTRIAL WAY
CORNISH, ME, US
04020To Turnpack LLC
christopher berger
6922 East Via Northgate
Mesa, AZ, US
85212Ship date Wed 9/09/2026 12:00 AM Number of pieces 1 Total shipment weight 10.00 LB Service FedEx Ground Reference MAI0004120 Purchase order number PO26331884 TRACK SHIPMENT 
Combine your shopping and shipping Out and about? Drop off or pick up your packages at nearby retail locations, including FedEx Office, Walgreens, Dollar General, and many more. Some are even open 24 hours. FIND LOCATIONS This tracking update has been requested by: Company name Arch Cutting Tools Name Arch Cutting Tools Email info@turnpack.com
Please do not reply to this message. This email was sent from an unattended mailbox.All weights are estimated.
© 2026 FedEx. All rights reserved.
Scammers can pose as legitimate organizations to seem convincing. We encourage you to stay cautious of unknown messages – delete them and visit the FedEx Fraud & Security page to help keep your information safe.
Thank you for your business.
ID 1029Terms of Use Privacy notice Support Fraud & security
by "FedEx Tracking" <TrackingUpdates@fedex.com> - 02:56 - 9 Sep 2026 -
Visiting Arizona | Odoo Optimization Discussion
Hi Team,
Most teams we meet run a fraction of the Odoo they're already paying for. The rest sits idle while people fill the gaps with spreadsheets, double entry, and "just do it manually for now."
We're Texas based certified Odoo Partner (since 2015, 500+ projects across 20+ industries).
We will be in Arizona from 21st -25th September, and I would be happy to schedule 30 minutes to give you a clear and honest review of your current setup:- Where manual work is quietly eating hours every week
- Features you already own that are worth switching on
- The two or three changes worth doing first
No pitch, no slides. Just a second opinion from someone who has done this a few hundred times, and a short list of fixes you can act on with or without us.
Worth grabbing coffee while we're in town? A quick call works too if that's easier.
Best Regards,Kalpesh MaheshwariPresident, Aktiv Software Inc.+1 848 219 9238
by "Kalpesh Maheshwari" <km@aktivsoftware.com> - 01:41 - 9 Sep 2026-
Re: Visiting Arizona | Odoo Optimization Discussion
Hi Team,
A quick update our travel dates have changed, and we’ll now be in Arizona during the first week of October.
Since we’ll be nearby, I’d welcome the opportunity to learn how you’re currently using Odoo and exchange a few practical ideas based on what we’ve seen across similar businesses.
Would you be available to meet that week? If so, please let me know which day and time work best for you.
Kalpesh MaheshwariPresident, Aktiv Software Inc.+1 848 219 9238
From: Kalpesh Maheshwari <km@aktivsoftware.com>
Sent: Wednesday, 09 September 2026 17:38:43
To: Team <info@turnpack.com>
Subject: Visiting Arizona | Odoo Optimization DiscussionHi Team,
Most teams we meet run a fraction of the Odoo they're already paying for. The rest sits idle while people fill the gaps with spreadsheets, double entry, and "just do it manually for now."
We're Texas based certified Odoo Partner (since 2015, 500+ projects across 20+ industries).
We will be in Arizona from 21st -25th September, and I would be happy to schedule 30 minutes to give you a clear and honest review of your current setup:- Where manual work is quietly eating hours every week
- Features you already own that are worth switching on
- The two or three changes worth doing first
No pitch, no slides. Just a second opinion from someone who has done this a few hundred times, and a short list of fixes you can act on with or without us.
Worth grabbing coffee while we're in town? A quick call works too if that's easier.
Best Regards,Kalpesh MaheshwariPresident, Aktiv Software Inc.
by "Kalpesh Maheshwari" <km@aktivsoftware.com> - 08:41 - 15 Sep 2026
-
Re: Turnpack, LLC Quotation (Ref SO26351118) - Substrate camera and Perfection Magazine
Hi Chris,I placed the Req. for the magazine rework. If I drop them off this week, how soon could we get them back?
Rgds,Mark CunninghamSenior Process Engineert: 480-550-9702|m: 480-684-4163
From: Chris Berger <info@turnpack.com>
Sent: Thursday, September 3, 2026 1:29 AM
To: Mark Cunningham <mark.cunningham@sarasmicro.com>
Subject: Turnpack, LLC Quotation (Ref SO26351118) - Substrate camera and Perfection MagazineHi Mark,
sorry took a minute. see quote attached. let me know if you need anything else.
Chris
Christopher Berger
Turnpack — Efficiency Redefined Through Automation
by Mark Cunningham - 12:57 - 9 Sep 2026 -
Your AutoPay Reminder
The Hartford
Don’t miss important emails! Add businesscenter@mail.service.thehartford.com to your contacts. 
Policy Number(s): 76SBWAS7BC4 Thanks for scheduling your payment Dear Christopher, Just a reminder: your next automatic payment is scheduled for 09/28/26. If that falls on a weekend or bank holiday, the payment will draft on the next business day. Your AutoPay details Company name: TURNKEY PACKAGING SOLUTIONS LLC Billing account number: 15951750 Withdrawal date: 09/28/26 Amount: $19.54 This is for your Business Owner's policy 76SBWAS7BC4, effective 05/24/26 - 05/24/27. If you need more details or want to manage other policies you might have with us, log in to your account. Log In On behalf of NUTMEG INS AGENCY INC/PHS,, thanks for choosing us to help protect the business you’ve worked so hard to build. Have a great day,
The Hartford
Review Billing Schedule Check out your withdrawal schedule online so you always know when a charge is coming. 
Review Policy Details Your policy snapshot puts the most important stuff in one convenient location–no more digging through your declaration page. 
Get Billing Reminders Sign up today to get billing reminders via text message. Privacy Policy Terms of Use Contact Us Update My Profile Update Email Address For Arizona, California, New Hampshire, Texas and Washington, your (or the) specific insurance underwriting company can be easily obtained by viewing the insurance policy document accessed through the link as specified above. This email was sent to: info@turnpack.com This is a customer service message from The Hartford. For security reasons, we kindly ask that you do not reply to this email. If you have questions regarding your account, please contact us or log in so we can properly verify your identity. This email was sent by: The Hartford. One Hartford Plaza, Hartford, CT 06155 United States. © 2026 The Hartford.
by "The Hartford" <businesscenter@mail.service.thehartford.com> - 05:52 - 9 Sep 2026 -
Second Chance Picks + Trending Items for You, Friend
🧠 We Picked These Just for You FriendFresh picks based on your past bids and browsing.Jump back in there → Log In to My Account
Auction My Account Help Desk
Shop Deals by Price 
Handpicked for You Here are our top picks today just for you! Jump in the action! Save 97% 
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by "Nellis Auction" <nelli@nellisauction.com> - 07:16 - 8 Sep 2026 -
Fwd: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
---------- Forwarded message ---------
From: Baker Rigging <quickbooks@notification.intuit.com>
Date: Tue, Sep 8, 2026 at 2:23 PM
Subject: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
To: <cberger@turnpack.com>
Cc: <ar@bakerrigging.com>
Your invoice is ready!
BALANCE DUE$11,670.40View and pay 
This is an automated reminder that we have not received a payment for this invoice yet. Please remit payment immediately. Payment can be made by credit card, at your request, with an additional bank processing fee of 3%. For this option, and for other questions or assistance, please email ar@bakerrigging.com.
If payment has already been made by check, it might be in the mail. Please disregard this email if so.
Thank you.Bill toTermsNet 30Sales repMike07/31/2026 Machinery Crew$2,360.00Relocate 3 machines to new location. Haas VF4, Haas DT1, Yama Seiki GA-20000L. Load onto Baker Rigging trucks and deliver to new address. Unload and set per customer direction.8 X $295.00 Rigger$1,600.0016 X $100.00 Truck$1,240.008 X $155.00 Materials Cost$720.001 X $720.00 Fuel Charge and Insurance$1,250.401 X $1,250.40 Equipment Rental$4,500.001 X $4,500.00 Balance due $11,670.40 Add 3% if paying by Visa or Mastercard. 5% if paying by AmEx.
If invoice is not paid by the due date, customer agrees to pay interest at 15% per annum, and attorney's fees and collection costs if account is referred for collection.View and pay If you receive an email that seems fraudulent, please check with the business owner before paying.Rates from 0-36% APR. For example, a $1,000 purchase might cost $90.26/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders . Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. Loan payment(s), including interest, may be due before the merchant provides all services. You may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm and its lending partners do business in accordance with federal Fair Lending laws.
Intuit, Inc. All rights reserved.
--Christopher Berger
by Chris Berger - 05:51 - 8 Sep 2026-
Re: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
Thank you for the updated info. I have added it to your account.
Thank you,Carmen CarneyBookkeeper ManagerBaker Rigging(480) 939-4233
From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, September 8, 2026 2:56 PM
To: Accounts Receivable <AR@bakerrigging.com>
Subject: Re: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLCsophospsmartbannerendYou don't often get email from info@turnpack.com. Learn why this is importantHi we will get this taken care of right away. Apologies for the delay.
To ensure proper processing please update the address to below and the contact email to info@turnpack.com. company is Turnpack LLC.Chris was not aware I didnt have this as I was the contact. Thank you!
Lorena Carrillo
Office Manager
Office: 480-331-1878
Direct Line: 781-938-0069
NEW ADDRESS: 6922 Via Northgate Ste 101, Mesa, AZ 85212
lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder
On Tue, Sep 8, 2026, 2:50 PM Christopher Berger <cberger@turnpack.com> wrote:
---------- Forwarded message ---------
From: Baker Rigging <quickbooks@notification.intuit.com>
Date: Tue, Sep 8, 2026 at 2:23 PM
Subject: Reminder: OVERDUE Invoice 9200 from BAKER RIGGING, LLC
To: <cberger@turnpack.com>
Cc: <ar@bakerrigging.com>
Your invoice is ready!
BALANCE DUE$11,670.40
This is an automated reminder that we have not received a payment for this invoice yet. Please remit payment immediately. Payment can be made by credit card, at your request, with an additional bank processing fee of 3%. For this option, and for other questions or assistance, please email ar@bakerrigging.com.
If payment has already been made by check, it might be in the mail. Please disregard this email if so.
Thank you.Bill toTermsNet 30Sales repMike07/31/2026Machinery Crew$2,360.00Relocate 3 machines to new location. Haas VF4, Haas DT1, Yama Seiki GA-20000L. Load onto Baker Rigging trucks and deliver to new address. Unload and set per customer direction.8 X $295.00Rigger$1,600.0016 X $100.00Truck$1,240.008 X $155.00Materials Cost$720.001 X $720.00Fuel Charge and Insurance$1,250.401 X $1,250.40Equipment Rental$4,500.001 X $4,500.00Balance due$11,670.40Add 3% if paying by Visa or Mastercard. 5% if paying by AmEx.
If invoice is not paid by the due date, customer agrees to pay interest at 15% per annum, and attorney's fees and collection costs if account is referred for collection.If you receive an email that seems fraudulent, please check with the business owner before paying.Rates from 0-36% APR. For example, a $1,000 purchase might cost $90.26/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders . Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. Loan payment(s), including interest, may be due before the merchant provides all services. You may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm and its lending partners do business in accordance with federal Fair Lending laws.
Intuit, Inc. All rights reserved.
--
Christopher BergerPhone: +1 (480) 331-1878Cell: +1 (480) 273-4686
by "Accounts Receivable" <AR@bakerrigging.com> - 12:22 - 9 Sep 2026
-
Re: PO26351905 (3536662)
Hi Chris,
I'm getting confirmation to see which items are returnable, and which have a restock fee. Were you still planning to see what parts you needed before the full cancellation?
Best Regards,
*** Important Notice: Send all Inquiries/Orders to our new Customer Service email address SWSales@flodraulicgroup.com***Will Call Hours are from 9:00am - 4:00pm MSTTony Haynes
Technical Sales Representative
FLODRAULIC
Cell 480.997.2852
Office 480.921.5440Fax 480.921.3272
1150 N. FIESTA BLVD. GILBERT, AZ 85233
ISO 9001:2015 Registered
From: Lorena Carrillo <info@turnpack.com>
Sent: Friday, September 4, 2026 11:09 AM
To: Tony Haynes <thaynes@flodraulicgroup.com>
Subject: PO26351905 (3536662)please cancel this order and issue a RMA what has already shipped thank you.
Turnpack — Efficiency Redefined Through Automation
by Tony Haynes - 05:01 - 8 Sep 2026 -
Equipment Help
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
by "Noah C Ekstrom" <noah.c.ekstrom@henkel.com> - 01:56 - 8 Sep 2026-
Re: Equipment Help
HI Noah,I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?ChrisOn Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom--Christopher Berger
by Chris Berger - 02:01 - 8 Sep 2026-
RE: [EXT] Re: Equipment Help
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
14000 Jamboree Road
Irvine, CA 92606 USA
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
by David Grimes - 06:21 - 8 Sep 2026-
Re: [EXT] Re: Equipment Help
Thanks for the info guys.When you try to home the machine does the wafer camera move up at all?ChrisOn Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--Christopher Berger
by Chris Berger - 06:26 - 8 Sep 2026-
Re: [EXT] Re: Equipment Help
Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
by "Noah C Ekstrom" <noah.c.ekstrom@henkel.com> - 06:41 - 8 Sep 2026-
RE: [EXT] Re: Equipment Help
Hi Chris,
In case it’s any help here is the current error:
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 3:41 PM
To: Christopher Berger <cberger@turnpack.com>; David Grimes <david.grimes@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCurrently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
by David Grimes - 05:37 - 9 Sep 2026 -
Re: [EXT] Re: Equipment Help
Noah,Sounds like wafer camera home sensor issue. Did you already check the sensor in the standard trainer?ChrisChristopher BergerOn Tue, Sep 8, 2026, 3:51 PM Noah C Ekstrom <info@turnpack.com> wrote:Currently, yes if I push it manually to the bottom it will move up and around 1cm and then stop.
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 08 September 2026 15:22:19
To: David Grimes <david.grimes@henkel.com>
Cc: Noah C Ekstrom <noah.c.ekstrom@henkel.com>; Chris Berger (Ext@turnpack.com) <info@turnpack.com>
Subject: Re: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
Thanks for the info guys.
When you try to home the machine does the wafer camera move up at all?
Chris
On Tue, Sep 8, 2026 at 3:17 PM David Grimes <david.grimes@henkel.com> wrote:
Hi Guys,
I’ll just pop in to say that the current error (different than the previous error when the camera was stuck all the way up) indicates that the trouble initializing the camera is “mechanical”.
Best,
David
From: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Sent: Tuesday, September 8, 2026 11:18 AM
To: Christopher Berger <cberger@turnpack.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: RE: [EXT] Re: Equipment HelpThank you!
First instance was a user trying to auto focus the wafer during teaching on Wednesday. The camera went up and didn’t stop till it reached limit. Error message that kept popping up was “Initialization of wafer camera failed”. In the log it was showing SmEsLiftSys and SmWcFocusSys get position errors and no origin defined. It enters e-stop after the initialization fails.
Ultimately, David was able to pull down a bit on the camera unit and then it rehomed. That was on Friday, but nobody used the tool to try actual operation (just homed it a few times).
Today someone tried to use the machine and it homed, did pickup and seemed fine, but during first build it also spit out the initialization failure. We have tried moving the unit and it doesn’t want to home consistently. Sometimes it homes once but usually it fails. The camera focus doesn’t jog consistently in the troubleshooter. Still seeing position errors but sometimes it’s a negative number, sometimes timeout, sometimes undefined. Always same “wafer camera failed” popup message
The fact it moves sometimes makes us think the motor might be ok, but now its so all over we aren’t sure. BESI says CAN board or sensor but without being able to troubleshoot it’s a real long time for CAN board lead time…
Best regards,
Noah Ekstrom
Noah C. Ekstrom
Lab Team Manager
Henkel Corporation
Mobile: +1 (949) 241-5407
E-mail: noah.c.ekstrom@henkel.com
Webpages: Adhesives for Electronics Assembly & Manufacture - Henkel Adhesives
From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, September 8, 2026 11:01 AM
To: Noah C Ekstrom <noah.c.ekstrom@henkel.com>
Cc: Chris Berger (Ext@turnpack.com) <info@turnpack.com>; David Grimes <david.grimes@henkel.com>
Subject: [EXT] Re: Equipment HelpCAUTION: This message is from an EXTERNAL SENDER – Please do not open links or attachments unless you recognize the source of this email and know the content is safe!
HI Noah,
I am at a customer today but I'll try to call you. In the meantime can you give me some more info on the error and the behavior?
Chris
On Tue, Sep 8, 2026 at 10:54 AM Noah C Ekstrom <noah.c.ekstrom@henkel.com> wrote:
Hi Chris,
This is Noah Ekstrom at Henkel. We're having some issues with our Datacon (you've helped with it in the past) and could use any urgent troubleshooting support you could provide.
We're getting a wafer camera error and need to figure out if it's a motor, sensor, or easy fix.
Please reach out via email or phone (9492415407)
Noah Ekstrom
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
by Chris Berger - 03:47 - 9 Sep 2026
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