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Hello Turnpack team, Christopher, 3rd E-mail sent asking for assistance with no answer , tried also by phone and no answer. Can someone from Turnpack replies?, or who to contact in case you’re not responsible for Customer Service?

Thanks 

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From: Rodarte, Federico - MEX
Sent: Monday, February 16, 2026 7:04:47 AM
To: Christopher Berger <cberger@turnpack.com>; LLC SO2524915 Turnpack <catchall@turnpack.com>; Info at Turnpack <info@turnpack.com>
Cc: Castillo, Ricardo - MX <Ricardo.Castillo@am.spectrumcontrol.com>; Ortega, Estela - MX <estela.ortega@am.spectrumcontrol.com>; Sosa, Rosa - MX <Rosa.Sosa@am.spectrumcontrol.com>; Mata, Monica - MX <Monica.Mata@am.spectrumcontrol.com>; Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com>; Licon, Ana - MEX <Ana.Licon@am.spectrumcontrol.com>; Heredia, Roman - MX <Roman.Heredia@am.spectrumcontrol.com>
Subject: RE: Turnpack, LLC Quotation (Ref SO2524915) PO.MX32667

 

 

Hellos Turnpack team, good morning.

 

Sent you this E-mail Wednesday, have not receive a response, can you please check and advise at your earliest convenience?

 

Thanks

 

From: Rodarte, Federico - MEX
Sent: Wednesday, February 11, 2026 3:38 PM
To: Christopher Berger; LLC SO2524915 Turnpack; Info at Turnpack
Cc: Castillo, Ricardo - MX; Ortega, Estela - MX; Sosa, Rosa - MX; Mata, Monica - MX; Castillo, Ivonne - MX; Licon, Ana - MEX; Heredia, Roman - MX
Subject: RE: Turnpack, LLC Quotation (Ref SO2524915) PO.MX32667

 

Hello Christopher, Turnpack team, can you please share an update of the ETA of the de-lidder?

 

Desperately needed to have it as soon as possible.

 

Thanks and appreciate your efforts to improve 03/15 targeted date if possible.

 

Federico Rodarte R – Mexico Operations

Spectrum Control, Inc

+1 915 592 2249 Xt 106

Federico.Rodarte@am.spectrumControl.com

 

 

 

 

From: Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com>
Sent: Friday, February 6, 2026 3:21 PM
To: Christopher Berger; LLC SO2524915 Turnpack
Cc: Info at Turnpack; Castillo, Ricardo - MX; Ortega, Estela - MX; Sosa, Rosa - MX; Rodarte, Federico - MEX; Mata, Monica - MX
Subject: RE: Turnpack, LLC Quotation (Ref SO2524915) PO.MX32667

 

Hi Chris.

The next week I’ll be on vacations so please help me to keep to all in copy for any update.

 

Thank you and have a good weekend!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 9:23 AM
To: Castillo, Ivonne - MX; LLC SO2524915 Turnpack
Cc: Info at Turnpack; Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Rodarte, Federico - MEX; Mata, Monica - MX
Subject: RE: Turnpack, LLC Quotation (Ref SO2524915) PO.MX32667

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne,

 

I am on a business trip this week and a little behind. I will be in the office tomorrow and then send you an update.

 

Chris

 

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

 

 

On Thu, Jan 29, 2026 at 13:59 PM Ivonne - MX Castillo wrote:

Hello Chris,

Hope you’re doing well,

 

Are we still good with target Ship Date: March 15, 2026 ?

 

Please let us know.

 

Thank you and have a good afternoon!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, January 9, 2026 4:57 PM
To: Castillo, Ivonne - MX
Cc: Info at Turnpack; Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915; Mata, Monica - MX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) install & training in Mexico?

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne,

This email confirms receipt of your order for the Midas D5L6 Delidder. We have initiated the project and are proceeding with execution on our standard, proven platform based on prior builds.

Below is the high-level project schedule for planning purposes. This build is largely procurement-, machining-, and assembly-driven, with limited engineering activity focused on BOM verification and minor drawing updates only.

High-Level Project Schedule (Subject to Material Lead Times)

• Requirements Confirmation & BOM Validation:
  Final confirmation of scope, verification and cleanup of the existing BOM, and release for purchasing.
• Purchasing & Machining:
  Procurement of all purchased components and machining/fabrication of custom parts. Long-lead items will be tracked closely.
• Build & Wiring:
  Mechanical assembly of the machine and control panel build and wiring.
• Integration & Testing:
  Power-up, functional verification, and process testing.
• Documentation, Crating & Delivery:
  Final documentation package, crating, and shipment preparation.

Target Ship Date: March 15, 2026

We will communicate proactively if any supplier lead times impact this date. Otherwise, execution will proceed to support shipment on the target date above.

Please let us know if you have any questions or if additional coordination is needed.

Best regards,
Chris

 

On Fri, Dec 19, 2025 at 4:56 PM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Hello Chris,

Thank you for your replied.

 

Please find PO attached for this shipment.

 

Hopefully, you can help us to improve lead time.

 

Thank you and have a good afternoon.

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Info at Turnpack <info@turnpack.com>
Sent: Friday, December 19, 2025 4:49 PM
To: Castillo, Ivonne - MX
Cc: Christopher Berger; Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915; Mata, Monica - MX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) install & training in Mexico?

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hello Ivonne

 

Thank you for the inquiry.  I do not see where a PO was sent for this to confirm the order. 

 

Can you please forward to info@turnpack.com so we can get this moving for you?

 

Once received we can send a update on the lead-time. 

 

Have a great day! 

 

 

 

On Fri, Dec 19, 2025, 1:32 PM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Hello Chris,

Hope you’re doing well,

Would you help us to know about status of this SO2524915 delivery, please?

 

Thank you!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, November 4, 2025 8:52 AM
To: Castillo, Ivonne - MX
Cc: Info at Turnpack; Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915; Ortega, Estela - MX; Mata, Monica - MX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) install & training in Mexico?

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne,

 

Yes, installation and training in Juarez Chihuahua, Mexico is provided with these line items. We will fly into El Paso and then probably need some advice from you on how to best cross the border and which hotel to stay in.

 

Chris

 

On Tue, Nov 4, 2025 at 8:07 AM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Good day Chris,

We are still waiting the response regarding if Install & Training is available here in Juarez Chihuahua, Mexico

 

Please let us know if not is available. 

 

If service isn’t available, please help us to remove “install & Training” from quote and let us know how guarantee will be affected if we do the installation by ourself.

 

 

Thank you!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Castillo, Ivonne - MX
Sent: Monday, November 3, 2025 7:51 AM
To: Info at Turnpack
Cc: Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915; Ortega, Estela - MX; Mata, Monica - MX
Subject: RE: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

Good day Chris,

Information received. Thank you!

 

This location is our broker warehouse (we do all importation arrangements from there).

SHIP TO ADDRESS:

Spectrum Control, De Mexico

C/O WTS Corporation Inc.

9540 Joe Rodriguez

El Paso, TX, 79927

 

Our location is in Juarez, Chihuahua.  Mexico.  so, regarding Install & Training, are you available to do it here in Mexico?

 

 

 

 

Please confirm.

Thanks again & have a great week!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Info at Turnpack <info@turnpack.com>
Sent: Saturday, November 1, 2025 9:20 AM
To: Castillo, Ivonne - MX
Cc: Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hello Ivonne, 

 

Please see attached forms per your request.

 

Sales/Engineering 

Contact name: Chris Berger

Address: 22425 S Scotland Ct 104

Email: cberger@turnpack.com 

Phone number: 480.331.1878

 

 

Document Processing

Contact name: Lorena Carrillo 

Address: 22425 S Scotland Ct 104

Email: info@turnpack.com 

Phone number: 480.331.1878

On Fri, Oct 31, 2025, 10:11 AM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Hi Chris,

Received, Thank you!

 

Would you help us to provide information to do all arrangements for payment thru wire transfer, please?

 

Also, we need some information for your Company for uploaded in our supplier system. Would you help us to provide it please?

 

Contact name:

Address:

Email:

Phone number:

W9 form

and filled out attached form.

 

Thank you and Happy Halloween!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Info at Turnpack <info@turnpack.com>
Sent: Friday, October 31, 2025 10:30 AM
To: Castillo, Ivonne - MX
Cc: Castillo, Ricardo - MX; Suarez, Juan - MEX; Sosa, Rosa - MX; Turnpack, LLC SO2524915
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne,

 

Thanks for your email. I just resent the quote from our system. Please let us know if you have any questions.

 

Chris

 

On Thu, Oct 30, 2025 at 3:16 PM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Hello Chris,

Hope you’re doing well,

 

We have the purchase for the de-lidder authorized but quotation attached date now is expired.

 

Would you help us for update it please or can we use it anyway?

 

Please let us know

Thank you!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, August 5, 2025 3:34 PM
To: Castillo, Ricardo - MX
Cc: Sosa, Rosa - MX; Castillo, Ivonne - MX; Turnpack, LLC SO2524915; Suarez, Juan - MEX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ricardo,

 

Sorry about that. I kept looking for DSF6 and didn't see the mistake of D5F6. Attached is the updated quote.

 

Chris

 

 

 

On Tue, Aug 5, 2025 at 2:28 PM Castillo, Ricardo - MX <Ricardo.Castillo@am.spectrumcontrol.com> wrote:

Hi Chris

 

Cover page of quotation shows a D5F6, while the one we look for is a linear delidder not fiber one. We want a D5L6.

 

There might be an issue while approving our internal CER if we show a different model on cover than the one that is on next pages.

 

 

 

 

From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, August 5, 2025 3:25 PM
To: Sosa, Rosa - MX
Cc: Castillo, Ivonne - MX; Turnpack, LLC SO2524915; Suarez, Juan - MEX; Castillo, Ricardo - MX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

HI Rosa,

 

I am not sure I follow. Where does it say DSF6?

 

Chris

 

On Tue, Aug 5, 2025 at 1:36 PM Sosa, Rosa - MX <Rosa.Sosa@am.spectrumcontrol.com> wrote:

 

Good afternoon,

 

Could you please make the correction in your quote?

 

Part number in the picture is DSF6 and the quote is D5L6.

 

Thanks.

From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, August 5, 2025 2:28 PM
To: Castillo, Ivonne - MX
Cc: Turnpack, LLC SO2524915; Suarez, Juan - MEX; Sosa, Rosa - MX; Castillo, Ricardo - MX
Subject: Re: Turnpack, LLC Quotation (Ref SO2524915) help for update quote date.

 

You don't often get email from info@turnpack.com. Learn why this is important

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne,

 

Attached is the updated quote. Please let me know if you have any questions or need any additional information.

 

Chris

 

 

 

On Tue, Aug 5, 2025 at 11:07 AM Castillo, Ivonne - MX <Ivonne.Castillo@am.spectrumcontrol.com> wrote:

Hello Chris,

Hope this email finds you well,

 

Expiration date for this quote is 7/20/2025, would you help us to send a quotation with date updated, please?

 

 

Thank you and have a good day!

Ivonne Castillo

MRO Purchasing

SPECTRUM CONTROL INC.

 

From: Chris Berger <notifications@turnpack.com>
Sent: Friday, June 20, 2025 12:25 PM
To: Castillo, Ivonne - MX
Subject: Turnpack, LLC Quotation (Ref SO2524915)

 

You don't often get email from notifications@turnpack.com. Learn why this is important

IMPORTANT: This email originated from outside of Spectrum Control. Do not click any links or open any attachments unless you know the content is safe.

 

Hi Ivonne/Ricardo, Attached is the quote for the D5L6 De-Lidder. Please review and let us know if you have any questions. Thanks and have a good weekend, Chris Christopher Berger [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Sign & Pay Quotation    SO2524915 $ 45,745.00 Expires on 07/20/2025

Hi Ivonne/Ricardo,

 

Attached is the quote for the D5L6 De-Lidder. Please review and let us know if you have any questions.

 

Thanks and have a good weekend,

Chris 

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

 

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Turnpack, LLC

+1 480-331-1878 | info@turnpack.com | https://www.turnpack.com

Powered by Odoo

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

 

 

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com