Hi Lorena,
Thank you for reaching out and sharing your concerns, I’m sorry for any frustration this situation has caused.
I’d like to clarify that the charges in question were processed in line with the signed
agreement as attached, which includes a 12-month commitment. In addition, the card details were entered directly into our system at the start of the engagement, which enabled automatic billing against that card in accordance with the agreed payment terms.
We’d be very happy to talk this through with you and make sure everything is fully clear, and
I apologise for any inconvenience this may have caused you once again.
From: cloudnc@cloudnc.com <cloudnc@cloudnc.com> on behalf of Info at Turnpack <info@turnpack.com>
Date: Friday, 27 March 2026 at 19:00
To: CloudNC <cloudnc@cloudnc.com>
Subject: Re: Thank you for your payment
These payments were not approved and credit card was charged without authorization.
These 3 charges need to be refunded and reversed immediately.
American express will be contacted and informed that we are NOT initiating these charges.
Respectfully,
Lorena Carrillo
Thank you for your payment!
Hey Chris Berger,
Thank you for your payment.
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