Info Inbox

Chris, I wanted to check back in on this. Haven’t seen the revised PO yet…correct?

Got it. Then the previous PO/quote part number was wrong and we have the wrong part number on the PO but Zack's quote is correct. @Lorena Carrillo can you change the part number on the product and then resend the PO to Heitek?

On Wed, Aug 19, 2026 at 11:45 AM Austin Bernaud <abernaud@heitek.com> wrote:

Hi Chris,

 

The differences in the two are shown below. Someone will get back to you to clarify your three questions about the various POs and lead time.

 

…EBTS8:

E= ESD version robot

B = Cables coming out the bottom

T = Table top mount

S = Straight arm

8 = RC800A controller

 

…SSTS8:

S = Standard version robot

S = Cables coming out the back

T = (same as above)

S = (same as above)

8 = (same as above)

 

Thanks,

   AUSTIN BERNAUD | Field Application Specialist

   P: 602.730.8525

   Heitek Automation • a SunSource Company

   www.heitek.com  •  Request a Quote •  Line Card 

---

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, 18 August 2026 15:39:57
To: Zack Ruffing <zruffing@heitek.com>
Cc: Tracy Love <tlove@heitek.com>; Lorena Carrillo <lcarrillo@turnpack.com>; Info at Turnpack <info@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26331879) — confirm robot part number before shipment

 

ⓘ External email ❯

 

Zack,

Quick one before this gets further down the line.

Our PO26331879 specifies RGX4-C351EBTS8 — the same robot we ordered on PO26291844. Your quote 1347114, which both POs were priced against, calls out RGX4-C351SSTS8. We didn't catch that the quote named a different part number than what we were ordering, so the PO went out against it as-is.

EBTS8 is what we need. These two ACF bonders are sister builds and we already have an EBTS8 on the shelf here.

Three things before anything ships:

1. Confirm what you are actually processing against PO26331879, and what acknowledgement 1348991 shows. If your system picked up the part number from the quote rather than from our PO, it needs correcting to EBTS8.

2. Confirm what shipped against PO26291844. I'd like to know that one matches too.

3. If the pricing on 1347114 was built around SSTS8, tell me whether EBTS8 moves the number. I would rather square that now than find it on the invoice.

While you're in there, can you also confirm in writing what the two suffixes actually resolve to — arm shape, installation environment, and mounting type. Epson's GX4C spec sheet shows the 350 mm is the only reach offering a curved arm, and that the cleanroom build drops Joint #3 stroke from 150 mm to 120 mm. That difference matters to our mechanical design and I don't want to be working off my own reading of a part number.

Still need a firm lead time as well. This machine goes to a customer on an early-November delivery and the robot is the long pole in the tent.

Chris

Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | https://www.google.com/url?q=http://www.turnpack.com&source=gmail&ust=1787179056269000&sa=E

---

This message, and any attachments, is intended only for the intended recipient(s) and may be privileged, confidential, and/or proprietary information belonging to Epson America, Inc. If you are not the intended recipient(s), or agent responsible to deliver this message to the intended recipient(s), you are hereby notified that any review, e-transmission, conversion to hard copy, copying, circulation or other use of this message or any attachments is strictly prohibited and may be illegal. If you are not the intended recipient(s), please notify the sender immediately by return email and permanently delete this message and any attachments.

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com