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RE: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Re: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
RE: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Chris, quote attached, Qty 1.
Order as many as you like, Qty 10 are ready to ship from Schunk.
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, August 5, 2026 8:32 AM
To: Zack Ruffing <zruffing@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>
Subject: Re: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Zack,
Working on the PO. In the meantime can you get me a quote and lead time for the schunk AGM-Z-031 https://schunk.com/us/en/automation-technology/compensation-units/agm-z/agm-z-031/p/000000000001575899 It's rather urgent.
Chris
On Mon, Aug 3, 2026 at 10:32 AM Zack Ruffing <zruffing@heitek.com> wrote:
Chris, please see the new Epson robot quote attached.
Let me know if everything is ok with you. Also, let me know if the options are correct/needed.
Thank you, my friend – any questions, let me know.
Zack
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote • Line Card
From: Tracy Love <tlove@heitek.com>
Sent: Wednesday, July 29, 2026 11:32 AM
To: Christopher Berger <cberger@turnpack.com>; Zack Ruffing <zruffing@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: RE: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Hi Christopher,
Yes, Steve is no longer with us and @Zack Ruffing will be taking over.
We will follow up with you as soon as we have more information.
Zack, can you please assist Christopher with the below. I can look into the quote for you.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote • Line Card
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, July 29, 2026 9:32 AM
To: Tracy Love <tlove@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Tracy,
It sounds like Steve is no longer with Heitek. Who is taking over and where do we stand with this RFQ?
Chris
On Wed, Jul 22, 2026 at 7:16 AM Steve Shiflett <sshiflett@heitek.com> wrote:
Hi Chris
This is on the Epson right? Not the Schunk.
Odd – we need to check our pricing – I am not sure how this happened.
Make sure we got the proper discount /pricing from Epson too.
Sorry for the aggravation.
STEVE SHIFLETT | Business Development Manager
P: 602.550.5519
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, July 21, 2026 3:21 PM
To: Tracy Love <tlove@heitek.com>
Cc: Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Steve Shiflett <sshiflett@heitek.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Thanks Tracy.
@Steve Shiflett Instead of the requested integrator discount that Mark and you never got back to us about we are now facing a 25% price increase? Can you explain?
Chris
On Tue, Jul 21, 2026 at 3:09 PM Tracy Love <tlove@heitek.com> wrote:
Hi Lorena,
I am waiting for confirmation of ship date for 3 parts I will follow up as soon as I have it. Please see attached.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Lorena Carrillo <info@turnpack.com>
Sent: Tuesday, July 21, 2026 10:04 AM
To: Heitek Sales <sales@heitek.com>
Subject: Turnpack, LLC Order (Ref PO26291844)
You don't often get email from info@turnpack.com. Learn why this is important
Dear Heitek Automation Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC. We're excited to [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
PO26291844
Dear Heitek Automation
Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC.
We're excited to collaborate with you and would love to receive your pricing and lead-time details at your earliest convenience.If you have any questions or need further clarification regarding the request, don't hesitate to reach out. We’re more than happy to assist!
Thank you for your attention to this matter. We look forward to your prompt response!
Best regards,Turnpack — Efficiency Redefined Through Automation
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
by "Zack Ruffing" <zruffing@heitek.com> - 12:53 - 5 Aug 2026
Follow-Ups
-
Re: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Zack,Thanks for the quote. A few more questions:- Repeat accuracy (0.02 mm). Is this figure axial return repeatability, or does it describe lateral play at the tool interface? This is the most important question for us — if it's axial it costs us nothing in placement, but if it's lateral it consumes our entire budget. We note the AGM-XYZ is listed at 0.03 mm, which suggests it scales with the number of compensated axes, but we'd like that confirmed.
- Breakaway force. The catalogue lists 3 N, but only under the AGM-XYZ columns — the AGM-Z 031 cell is blank. What is the breakaway/stiction figure for the Z-only unit? Force hysteresis directly limits how precisely we can set contact force.
- Spring reduction. The listed spring force is 28/50 N, but our target is 20 N, so we need to reduce it.
- How many springs can be removed, and in what increments?
- What are the resulting min/max force and spring rate for each configuration?
- Is symmetric removal possible? An asymmetric spring set would introduce a lateral moment during compression, which we can't tolerate.
- Is a lower-force spring variant available from the factory?
- Lateral and tilt stiffness at low load. The catalogue deflection diagram is plotted for moments of 1–3 N·m. Our measured operating loads are far smaller — Fx/Fy under 1 N and Mx/My of 0.01–0.03 N·m. Do you have stiffness or deflection data in that range, or a figure for lateral stiffness at the tool flange? We're wary of extrapolating off the bottom of the published curve.
- Dimensions. Please confirm from the drawing: 42 mm installed height (extended) and 65 × 65 mm footprint for the 031.
- Sensing. Part numbers for the magnetic and inductive proximity switch options, and what states they detect.
Thanks,ChrisOn Wed, Aug 5, 2026 at 9:48 AM Zack Ruffing <zruffing@heitek.com> wrote:Chris, quote attached, Qty 1.
Order as many as you like, Qty 10 are ready to ship from Schunk.
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, August 5, 2026 8:32 AM
To: Zack Ruffing <zruffing@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>
Subject: Re: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Zack,
Working on the PO. In the meantime can you get me a quote and lead time for the schunk AGM-Z-031 https://schunk.com/us/en/automation-technology/compensation-units/agm-z/agm-z-031/p/000000000001575899 It's rather urgent.
Chris
On Mon, Aug 3, 2026 at 10:32 AM Zack Ruffing <zruffing@heitek.com> wrote:
Chris, please see the new Epson robot quote attached.
Let me know if everything is ok with you. Also, let me know if the options are correct/needed.
Thank you, my friend – any questions, let me know.
Zack
ZACK RUFFING | Business Development Manager
P: 480.997.0878
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote • Line Card
From: Tracy Love <tlove@heitek.com>
Sent: Wednesday, July 29, 2026 11:32 AM
To: Christopher Berger <cberger@turnpack.com>; Zack Ruffing <zruffing@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: RE: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Hi Christopher,
Yes, Steve is no longer with us and @Zack Ruffing will be taking over.
We will follow up with you as soon as we have more information.
Zack, can you please assist Christopher with the below. I can look into the quote for you.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote • Line Card
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, July 29, 2026 9:32 AM
To: Tracy Love <tlove@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Tracy,
It sounds like Steve is no longer with Heitek. Who is taking over and where do we stand with this RFQ?
Chris
On Wed, Jul 22, 2026 at 7:16 AM Steve Shiflett <sshiflett@heitek.com> wrote:
Hi Chris
This is on the Epson right? Not the Schunk.
Odd – we need to check our pricing – I am not sure how this happened.
Make sure we got the proper discount /pricing from Epson too.
Sorry for the aggravation.
STEVE SHIFLETT | Business Development Manager
P: 602.550.5519
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, July 21, 2026 3:21 PM
To: Tracy Love <tlove@heitek.com>
Cc: Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Steve Shiflett <sshiflett@heitek.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Thanks Tracy.
@Steve Shiflett Instead of the requested integrator discount that Mark and you never got back to us about we are now facing a 25% price increase? Can you explain?
Chris
On Tue, Jul 21, 2026 at 3:09 PM Tracy Love <tlove@heitek.com> wrote:
Hi Lorena,
I am waiting for confirmation of ship date for 3 parts I will follow up as soon as I have it. Please see attached.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Lorena Carrillo <info@turnpack.com>
Sent: Tuesday, July 21, 2026 10:04 AM
To: Heitek Sales <sales@heitek.com>
Subject: Turnpack, LLC Order (Ref PO26291844)You don't often get email from info@turnpack.com. Learn why this is important
Dear Heitek Automation Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC. We're excited to [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
PO26291844
Dear Heitek Automation
Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC.
We're excited to collaborate with you and would love to receive your pricing and lead-time details at your earliest convenience.If you have any questions or need further clarification regarding the request, don't hesitate to reach out. We’re more than happy to assist!
Thank you for your attention to this matter. We look forward to your prompt response!
Best regards,Turnpack — Efficiency Redefined Through Automation
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--Christopher Berger
by Chris Berger - 06:27 - 5 Aug 2026
Reference
-
Re: UPDATED QUOTE - Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114
Zack,Working on the PO. In the meantime can you get me a quote and lead time for the schunk AGM-Z-031 https://schunk.com/us/en/automation-technology/compensation-units/agm-z/agm-z-031/p/000000000001575899 It's rather urgent.ChrisOn Mon, Aug 3, 2026 at 10:32 AM Zack Ruffing <zruffing@heitek.com> wrote:Chris, please see the new Epson robot quote attached.
Let me know if everything is ok with you. Also, let me know if the options are correct/needed.
Thank you, my friend – any questions, let me know.
Zack
From: Tracy Love <tlove@heitek.com>
Sent: Wednesday, July 29, 2026 11:32 AM
To: Christopher Berger <cberger@turnpack.com>; Zack Ruffing <zruffing@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: RE: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Hi Christopher,
Yes, Steve is no longer with us and @Zack Ruffing will be taking over.
We will follow up with you as soon as we have more information.
Zack, can you please assist Christopher with the below. I can look into the quote for you.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote • Line Card
From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, July 29, 2026 9:32 AM
To: Tracy Love <tlove@heitek.com>
Cc: Info at Turnpack <info@turnpack.com>; Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Mark Martinez <mark.martinez@ea.epson.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Tracy,
It sounds like Steve is no longer with Heitek. Who is taking over and where do we stand with this RFQ?
Chris
On Wed, Jul 22, 2026 at 7:16 AM Steve Shiflett <sshiflett@heitek.com> wrote:
Hi Chris
This is on the Epson right? Not the Schunk.
Odd – we need to check our pricing – I am not sure how this happened.
Make sure we got the proper discount /pricing from Epson too.
Sorry for the aggravation.
STEVE SHIFLETT | Business Development Manager
P: 602.550.5519
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, July 21, 2026 3:21 PM
To: Tracy Love <tlove@heitek.com>
Cc: Turnpack, LLC PO26291844 (QUOTE) <catchall@turnpack.com>; Steve Shiflett <sshiflett@heitek.com>
Subject: Re: Turnpack, LLC Order (Ref PO26291844)/HEI-TEK AUTOMATION, LLC - Quote# 1347114Thanks Tracy.
@Steve Shiflett Instead of the requested integrator discount that Mark and you never got back to us about we are now facing a 25% price increase? Can you explain?
Chris
On Tue, Jul 21, 2026 at 3:09 PM Tracy Love <tlove@heitek.com> wrote:
Hi Lorena,
I am waiting for confirmation of ship date for 3 parts I will follow up as soon as I have it. Please see attached.
Thank you,
TRACY LOVE | Customer Care
P: 602.730.8516
Heitek Automation • a SunSource Company
www.heitek.com • Request a Quote
From: Lorena Carrillo <info@turnpack.com>
Sent: Tuesday, July 21, 2026 10:04 AM
To: Heitek Sales <sales@heitek.com>
Subject: Turnpack, LLC Order (Ref PO26291844)You don't often get email from info@turnpack.com. Learn why this is important
Dear Heitek Automation Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC. We're excited to [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
PO26291844
Dear Heitek Automation
Attached, please find our request for quotation PO26291844 with reference: QUOTE from Turnpack, LLC.
We're excited to collaborate with you and would love to receive your pricing and lead-time details at your earliest convenience.If you have any questions or need further clarification regarding the request, don't hesitate to reach out. We’re more than happy to assist!
Thank you for your attention to this matter. We look forward to your prompt response!
Best regards,Turnpack — Efficiency Redefined Through Automation
--
Christopher Berger
Phone: +1 (480) 331-1878
Cell: +1 (480) 273-4686
cberger@turnpack.com | www.turnpack.com
--Christopher Berger
by Chris Berger - 11:37 - 5 Aug 2026
