From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 20, 2026 4:50 PM
To: Datron AR <AR@datron.com>
Cc: Datron Tooling <tools@datron.com>; Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

Since we have had the credit since 2023 yes, that was my request. It doesnt look like we purchase often and when we have, it has been on the website so our credit wasn't used, if I understand correctly.   Respectfully, Lorena Carrillo On Fri, Feb 20, 2

Hi Lorena,

 

Just to clarify, are you looking to get a refund for the total credit on your account, which is $770.14?

 

Best wishes,

 

Christina Gelinas | Controller

christina.gelinas@datron.com | 603-215-5846

 

 

From: Datron Tooling <tools@datron.com>
Sent: Friday, February 20, 2026 4:34 PM
To: Lorena <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Hi Lorena,

 

I will let @Datron AR speak to the status of the refund!

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Lorena <info@turnpack.com>
Sent: Thursday, February 19, 2026 7:30 PM
To: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online.  Easier for our team to just get a refund.   Thank you for your time, Lorena Carrillo   From: Datron Too

External sender <info@turnpack.com>
Make sure you trust this sender before taking any actions.

Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online.  Easier for our team to just get a refund.

 

Thank you for your time,

Lorena Carrillo

 

From: Datron Tooling <tools@datron.com>
Sent: Wednesday, February 11, 2026 8:38 AM
To: Info at Turnpack <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Hi Lorena,

 

The credit has been open since 2023.

 

Since there are two systems (an online account and your main account), I am not sure how that process works.  I am going to loop back in @Datron AR, who can work on this request.  We should have more information for you by the end of the week.

We appreciate your patience as we work through this.

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 10:02 AM
To: Datron Tooling <tools@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

 

Could you please just simply issue a refund check then?  We dont order than often.  I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card.  An employee mentioned it s

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Could you please just simply issue a refund check then?  We dont order than often. 

I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card. 

An employee mentioned it so I asked. 

How old is the credit? 

 

Respectfully,
Lorena Carrillo

 

On Wed, Feb 11, 2026, 7:22 AM Datron Tooling <tools@datron.com> wrote:

Good Morning,

 

All online orders are paid via Credit Card; so, since the below order has already been paid and processed, we are unable to apply the credit.  However, in the future, please add needed items to your cart, and email the cart to Tools@Datron.com (do not check out), and we can manually process the order and apply the credit on your account. 

 

I hope this helps!

 

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 8:32 AM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Cc: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

 

Great the order is actually already below. Does that work?  Respectfully, Lorena Carrillo On Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond < Sarina.Diamond@datron.com > wrote: Hi Lorena,   I checked your account and yes, you have $1,062.74 of a credit o

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Great the order is actually already below. Does that work? 

 

Respectfully,
Lorena Carrillo

 

On Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond <Sarina.Diamond@datron.com> wrote:

Hi Lorena,

 

I checked your account and yes, you have $1,062.74 of a credit on the books.  If you wish to use this credit for tools/consumables in the future, please email your order to tools@datron.com and we will apply the credit to the open invoice.

 

Thank you!

 

 

 Kindly,

Sarina Hasler-Diamond | Customer Account Manager Sarina.diamond@datron.com | 603-215-5871

 

 

From: Lorena <info@turnpack.com>
Sent: Tuesday, February 10, 2026 10:13 PM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: FW: Your DATRON CNC Milling Tools order has been received!

 

Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining   Thank you for your time, Lorena Carrillo   From: DATRON Dynamics < orders@datron.com > Sent: Tuesday, February 10, 2026

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining

 

Thank you for your time,

Lorena Carrillo

 

From: DATRON Dynamics <orders@datron.com>
Sent: Tuesday, February 10, 2026 6:52 PM
To: info@turnpack.com
Subject: Your DATRON CNC Milling Tools order has been received!

 

Thank you for your order Hi Christopher, Just to let you know — we’ve received your order, and it is now being processed. Here’s a reminder of what you’ve ordered: Order summary Order #24957 (February 10, 2026) Product Quantity Price Vacuum Cards Card Size: Standard Vacuum Card 500mm x 400mm x 0.7mm QTY: 50 Sheets per box Tariff Surcharge: $27.60 ×1 $230.00 VacuCard boxes have a $35 flat-rate shipping fee   Subtotal: $230.00 Shipping: Flat rate $35.00 Tariff Surcharge: $27.60 Tax: $0.00 Total: $292.60 Payment method: Credit Card Billing address Christopher Berger Turnpack 22425 S Scotland Ct Suite 104 Queen Creek, AZ 85140 4803311878 info@turnpack.com Shipping address Christopher Berger Turnpack 22425 S Scotland Ct Suite 104 Queen Creek, AZ 85140   Thanks for using shop.datron.com! *Please note that items shipped from separate warehouses may arrive in multiple packages. DATRON CNC Milling Tools — https://shop.datron.com/ Read our tool refund and returns policy

 

From: Info at Turnpack <info@turnpack.com>
Sent: Friday, February 20, 2026 4:50 PM
To: Datron AR <AR@datron.com>
Cc: Datron Tooling <tools@datron.com>; Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

Since we have had the credit since 2023 yes, that was my request. It doesnt look like we purchase often and when we have, it has been on the website so our credit wasn't used, if I understand correctly.   Respectfully, Lorena Carrillo On Fri, Feb 20, 2

Hi Lorena,

 

Just to clarify, are you looking to get a refund for the total credit on your account, which is $770.14?

 

Best wishes,

 

Christina Gelinas | Controller

christina.gelinas@datron.com | 603-215-5846

 

 

From: Datron Tooling <tools@datron.com>
Sent: Friday, February 20, 2026 4:34 PM
To: Lorena <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Hi Lorena,

 

I will let @Datron AR speak to the status of the refund!

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Lorena <info@turnpack.com>
Sent: Thursday, February 19, 2026 7:30 PM
To: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online.  Easier for our team to just get a refund.   Thank you for your time, Lorena Carrillo   From: Datron Too

External sender <info@turnpack.com>
Make sure you trust this sender before taking any actions.

Any update on the request for a refund? Credit its about 3 years old now and since we didn’t know of the credit we have been purchasing online.  Easier for our team to just get a refund.

 

Thank you for your time,

Lorena Carrillo

 

From: Datron Tooling <tools@datron.com>
Sent: Wednesday, February 11, 2026 8:38 AM
To: Info at Turnpack <info@turnpack.com>; Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: RE: Your DATRON CNC Milling Tools order has been received!

 

Hi Lorena,

 

The credit has been open since 2023.

 

Since there are two systems (an online account and your main account), I am not sure how that process works.  I am going to loop back in @Datron AR, who can work on this request.  We should have more information for you by the end of the week.

We appreciate your patience as we work through this.

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 10:02 AM
To: Datron Tooling <tools@datron.com>
Cc: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

 

Could you please just simply issue a refund check then?  We dont order than often.  I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card.  An employee mentioned it s

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Could you please just simply issue a refund check then?  We dont order than often. 

I honestly wasn't even aware of the credit i don't see anything on our account and look like we've been paying with credit card. 

An employee mentioned it so I asked. 

How old is the credit? 

 

Respectfully,
Lorena Carrillo

 

On Wed, Feb 11, 2026, 7:22 AM Datron Tooling <tools@datron.com> wrote:

Good Morning,

 

All online orders are paid via Credit Card; so, since the below order has already been paid and processed, we are unable to apply the credit.  However, in the future, please add needed items to your cart, and email the cart to Tools@Datron.com (do not check out), and we can manually process the order and apply the credit on your account. 

 

I hope this helps!

 

 

 

 

Thank You!  

 

Erin King | Customer Service Specialist

erin.king@datron.com | 603-215-5861

 

 

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, February 11, 2026 8:32 AM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Cc: Datron Tooling <tools@datron.com>; Datron AR <AR@datron.com>
Subject: Re: Your DATRON CNC Milling Tools order has been received!

 

Great the order is actually already below. Does that work?  Respectfully, Lorena Carrillo On Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond < Sarina.Diamond@datron.com > wrote: Hi Lorena,   I checked your account and yes, you have $1,062.74 of a credit o

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Great the order is actually already below. Does that work? 

 

Respectfully,
Lorena Carrillo

 

On Wed, Feb 11, 2026, 6:23 AM Sarina Hasler-Diamond <Sarina.Diamond@datron.com> wrote:

Hi Lorena,

 

I checked your account and yes, you have $1,062.74 of a credit on the books.  If you wish to use this credit for tools/consumables in the future, please email your order to tools@datron.com and we will apply the credit to the open invoice.

 

Thank you!

 

 

 Kindly,

Sarina Hasler-Diamond | Customer Account Manager Sarina.diamond@datron.com | 603-215-5871

 

 

From: Lorena <info@turnpack.com>
Sent: Tuesday, February 10, 2026 10:13 PM
To: Sarina Hasler-Diamond <Sarina.Diamond@Datron.com>
Subject: FW: Your DATRON CNC Milling Tools order has been received!

 

Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining   Thank you for your time, Lorena Carrillo   From: DATRON Dynamics < orders@datron.com > Sent: Tuesday, February 10, 2026

Warning: Unusual sender <info@turnpack.com>
You don't usually receive emails from this address. Make sure you trust this sender before taking any actions.

Hello could you please see if we have a credit on the account? I was told we bought a CNC machine and may have a credit remaining

 

Thank you for your time,

Lorena Carrillo

 

From: DATRON Dynamics <orders@datron.com>
Sent: Tuesday, February 10, 2026 6:52 PM
To: info@turnpack.com
Subject: Your DATRON CNC Milling Tools order has been received!

 

Thank you for your order Hi Christopher, Just to let you know — we’ve received your order, and it is now being processed. Here’s a reminder of what you’ve ordered: Order summary Order #24957 (February 10, 2026) Product Quantity Price Vacuum Cards Card Size: Standard Vacuum Card 500mm x 400mm x 0.7mm QTY: 50 Sheets per box Tariff Surcharge: $27.60 ×1 $230.00 VacuCard boxes have a $35 flat-rate shipping fee   Subtotal: $230.00 Shipping: Flat rate $35.00 Tariff Surcharge: $27.60 Tax: $0.00 Total: $292.60 Payment method: Credit Card Billing address Christopher Berger Turnpack 22425 S Scotland Ct Suite 104 Queen Creek, AZ 85140 4803311878 info@turnpack.com Shipping address Christopher Berger Turnpack 22425 S Scotland Ct Suite 104 Queen Creek, AZ 85140   Thanks for using shop.datron.com! *Please note that items shipped from separate warehouses may arrive in multiple packages. DATRON CNC Milling Tools — https://shop.datron.com/ Read our tool refund and returns policy