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Request #614601: How would you rate the support you received?

Your shipment from order us797785817304018944 is out for delivery

Request #614587: How would you rate the support you received?

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Hello info@turnpack.com,

The assignee to your ticket, Steve Q., has indicated that your issue has been resolved or is otherwise closed. This usually means that the representative has determined that the existing details of your request have been resolved to the best of their ability at this time, but can also happen if it has been some time since we've received a response from you.

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?


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Here's a reminder of what this request was about:

Steve Q. (AmScope)

Nov 13, 2026, 11:27 AM PST

Hello Chris,
 
I have sent a message to our accounting department, and they will issue a refund for the taxes charged to the order. You should see a refund back in your account within 1–2 days. 
 
Unfortunately, we're not able to change the account the order was placed under. 
 
Regards 

Steve Q.
Customer Success Representative
United Scope LLC dba Amscope

Steve Q. (AmScope)

Nov 13, 2026, 10:42 AM PST

This ticket now includes merged content from #614589 order 253860.

Last comment in ticket #614589:

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Hello it appears this order was accidentally placed using a personal email and did not properly log into our account under info@turnpack.com .

 

Is there a way to correct this so it is under our account as well as instructions for tax exemption?

 

Lorena Carrillo

Office Manager

Office: 480-331-1878
Direct Line: 781-938-0069
NEW ADDRESS:6922 Via Northgate Ste 101, Mesa, AZ 85212

lcarrillo@turnpack.com | www.turnpack.com
https://www.turnpack.com/midas-rework/delidder

 

Attachment(s)
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FORMS_TPT_5000A_10316_0_fillinable.pdf

info@turnpack.com

Nov 13, 2026, 10:28 AM PST

Subject: Tax Exemption Orders

Name: Chris Berger

Email: info@turnpack.com

Phone: 19706978403

Order Number:

Company: Turnpack LLC

Date Purchased:

Reason for Return:

Address: 6922 E Via Northgate
Suite 101
Mesa, Arizona 85212
United States

Item SKU/Model Number: Order No. 253860

Operating System & Version:

Software Name & Version:

Description of Issue:

Comments: Good Morning,

This order was placed on the wrong account and had taxes attached, I can provide our tax exemption now. Is it possible to refund the difference on this? Thank you for the consideration!

Samantha

Linked Image or Video: 
[91R6G7-0K6XE]
by "United Scope LLC" <support@amscope.zendesk.com> - 03:02 - 14 Nov 2026