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The end of reactive IT is nigh

Teamviewer

Dear Christopher

There’s a shift redefining IT right now. AI has stopped waiting for instructions and is now able to run operations autonomously.

Because agentic AI is more than a chatbot. It diagnoses issues, executes fixes, and prevents problems before they reach your teams. So, the question isn't whether AI will transform how IT works, but how quickly your organization adapts to what's already possible.

In this issue:

Blog: Why IT is moving beyond mean time to resolution
Blog: How agentic AI is joining the IT support team
Blog: The security shift that agentic AI demands
Blog: Agentic AI and the future of DEX
Video: Agentic AI and what it means for IT

Stay connected,
TeamViewer

Why mean time to resolution is no longer enough

Resolving a ticket in two hours might look like success, but if ten others had the same issue and never reported it, is it really? IT teams are moving beyond speed metrics and toward understanding patterns, predicting problems, and preventing issues before they happen.

Learn how

How agentic AI is joining IT teams

Let the collaboration begin! Agentic AI is stepping in to handle routine fixes, surface issues early, and work alongside humans. See how IT is making agentic AI a core part of its team.

Learn more

The security shift that agentic AI demands

When AI can open tickets, change settings, and grant access, the biggest risk isn’t AI itself, but the integration layer connecting language to action. Discover the security challenges reshaping agentic workflows and why governed execution matters more than clever prompts.

Learn more

Agentic AI meets DEX

DEX monitors the performance of your devices, apps, and workflows. But understanding why a bottleneck happens is harder. Discover how agentic AI adds context by connecting experience data with system behavior and uncovering new ways to reduce friction.

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The impact of Agentic AI on your team

What changes when AI can support decisions instead of just answering prompts? See how agentic AI observes systems, supports decision making, and works alongside you.

Learn more

Quick links

How TeamViewer ONE helps you automate IT tasks

Feeling the pressure to do more? With TeamViewer ONE you can. The digital workplace platform gives you the visibility to resolve issues faster and keep operations running smoothly.

Learn more

Join us for real IT talk at Connect!

We’re bringing together IT leaders for a day of expert sessions and peer exchange. Join us at TeamViewer Connect in Frankfurt, London, or New York to see how leading teams reduce complexity and drive productivity.