Info Inbox

by David Kellog - 01:11 - 18 Feb 2026

RE: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris –

Admittedly, I’m not at all qualified to answer your question, though I’m certainly tracking the logic.

We’re at a critical point where it is imperative we get the machine back up and running ASAP. I know we have discussed the possibility of onsite support in the past. Is that still an option and, if so, could you provide an estimated date and a quote?

Many thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Wednesday, February 18, 2026 8:21 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.

Chris

On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Hi Chris –

Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.

The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?

Sorry for the armchair QBing.

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David,

Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.

Did you inspect the BMC tool surface?

Chris

On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.

Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.

Thank you,

Dave

Get Outlook for iOS

From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

HI Mike,

To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).

Hope this helps. You guys did great work on your own, you are almost there.

Chris

On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

All –

As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hello Chris,

Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!

You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.

Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.

There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David/Mike,

Sorry took me a bit longer to get the picture. Hope this helps

Chris

On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.

Chris

On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.

This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.

We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.

Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?

Our location is:

15120 Innovation Dr

San Diego, CA 92128

Thank you,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Thanks for the update, Dave.

Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:

Hi Chris,

It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.

Best regards,

Dave

From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris,

For our call I have added info to the log file timeline below.

Thank you,

Dave

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?

Time

Event

~Jan 11

Warning precedes the alarm (customer report)

Jan 13 09:51

First theta homing failure — tracking error + current limit

Jan 13 11:16

Shifts to Error 62 (index pulse not found), Alarm 2.2609

Jan 13 15:16-15:20

Multiple init attempts, all fail with Error 62

Jan 13–~Jan 20

Alarm state persists for ~1 week

~Jan 20

Manual spinning + repeated calibration resolves 2.2609

~Jan 20 onward

Theta homed but ~4° off center

Jan 29 12:23

Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)

Jan 29 13:43

Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).

Jan 29 14:07-14:11

Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)

Jan 29 14:34-15:06

Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)

Jan 29 15:25

Bond force calibration fails

Jan 29 15:27-15:45

Continued tool detection failures during production attempts

Chris

On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Thank you, Jim!

Hi Chris,

Thank you offering to help with our machine woes. This has been an evolving issue since January 13^th.

System info:

MC4 Datacon 2200 evo Automatic Dispense and Component Placement System

SN: 9502610007253

Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.

Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.

Symptoms:

1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.

This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.

After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.

Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.

Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.

Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.

Best regards,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine Support

Hi Jim,

Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:

Machine Serial number and configuration (images would be helpful so I know what you in the machine)
Description of the problem
Screenshot of the errors
Logfile

Thanks,

Chris

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:

Hi Christopher,

Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.

Dave, please provide a quick summary of the current situation.

--Jim

JIM WERLAND   |   Director, NIC San Diego Manufacturing Engineering

Northrop Grumman Corporation   |   Mission Systems

O: 858-592-3288   |   C: 858-735-1286   |   jim.werland@ngc.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

Time	Event
~Jan 11	Warning precedes the alarm (customer report)
Jan 13 09:51	First theta homing failure — tracking error + current limit
Jan 13 11:16	Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20	Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20	Alarm state persists for ~1 week
~Jan 20	Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward	Theta homed but ~4° off center
Jan 29 12:23	Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43	Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11	Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06	Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25	Bond force calibration fails
Jan 29 15:27-15:45	Continued tool detection failures during production attempts

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

by michael.a.white@ngc.com - 12:52 - 18 Feb 2026

https://www.iecsupply.com/manufacturers

Action needed: Provide additional registration information to NGC Supply Chain

NGC Supply Chain

Hello Chris Berger,

Supplier Name: TURNKEY PACKAGING SOLUTIONS LLC
Supplier Address: 22425 S Scotland Ct, Queen Creek, US-AZ

NGC Supply Chain reviewed your registration and needs additional information before approval. Please provide the information described in the following comments.

Comments:
4.3 The W-9 submitted in Question 4.3 does not have a valid signature. Please submit a W-9 with an original "wet" ink signature or a digital adobe certificate signature with a timestamp. Copy-pasted, typed, and digitally drawn signatures will not be accepted. DocuSign signatures will not be accepted without a certificate of completion from DocuSign.

6.1 Account holder name is a required field as it will integrate into the supplier's vendor master database. Account holder name should reflect supplier legal name submitted in 3.2. Also, please include Bank Control Key.

6.4 Vendor’s Bank Contact information (Name in 6.4.1, Title in 6.4.2 and telephone number in 6.4.3) are required fields by the Treasury Dept and will integrate into the supplier's vendor master database. We can accept Customer Service for Contact Name and Title and general phone number for the bank.

To provide this information, go to the registration questionnaire and update your answers.

Click Here

Sincerely,
NGC Supply Chain

You are receiving this email because your customer, NGC Supply Chain, has identified you as the appropriate contact for this correspondence. If you are not the correct contact, please contact NGC Supply Chain.

Offices | Data Policy | Contact Us | Customer Support

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by "Ariba Administrator" <no-reply@ansmtp.ariba.com> - 12:41 - 18 Feb 2026

RE: Turnpack, LLC Order (Ref PO26051576) Order Acknowledgement #1206719

Good morning.

Please see the attached pick ticket for the items that will be delivered to you tomorrow, 2/19/2026.

Please let us know if there is anything else we can help with.

480.455.1457 | andrew.kelley@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

From: Fred Curren
Sent: Tuesday, February 17, 2026 8:49:33 AM
To: Info at Turnpack <info@turnpack.com>; Sales <Sales@iecsupply.com>
Cc: Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>; Ken Lahvic <Ken.Lahvic@iecsupply.com>
Subject: RE: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576) Order Acknowledgement #1206719

Good Morning Chris,

I’ve copied in our inside sales team to assist with your request.

@Sales

Please work with Ken to let Chris of Turnpack know what’s arriving this week?

Thank you

Best Regards,

Cell: (480)973.5943 | fred.curren@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

Inside Sales Team - Office: (800)879-9121

From: Info at Turnpack <info@turnpack.com>
Sent: Monday, February 16, 2026 9:12 AM
To: Fred Curren <Fred.Curren@iecsupply.com>
Cc: Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>
Subject: Re: Turnpack, LLC Order (Ref PO26051576) Order Acknowledgement #1206719

HI Fred,

I know you said you'll be out of town but do you happen to have someone in the office that can send us an order confirmation for what's getting delivered on Thursday?

Chris

On Fri, Feb 13, 2026 at 3:09 PM Fred Curren <Fred.Curren@iecsupply.com> wrote:

Good Afternoon All,

I have arranged for our IEC delivery truck to deliver all in-IEC-stock items for this order, next week Thursday.

I will be out of town next week and unable to deliver the items myself. The remaining items for this order and future orders, I will be delivering.

Thank you for your business and I look forward to meeting you all soon!

Have a nice weekend 😊

Best Regards,

Cell: (480)973.5943 | fred.curren@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

Inside Sales Team - Office: (800)879-9121

https://www.iecsupply.com/manufacturers

From: Sales <Sales@iecsupply.com>
Sent: Thursday, February 12, 2026 4:28 PM
To: Info at Turnpack <info@turnpack.com>
Cc: Fred Curren <Fred.Curren@iecsupply.com>; Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>; Sales <Sales@iecsupply.com>; Jill Pasquali <jill.pasquali@IECsupply.com>
Subject: RE: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576) Order Acknowledgement #1206719

Good Afternoon,

Order acknowledgement is as follows. Please review for accuracy and advise if any changes need to be made.

Thank you for your order!

Thank you,

Salvador Aldaco | 480-455-1444 | Sal.aldaco@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 12:41 PM
To: Jill Pasquali <jill.pasquali@IECsupply.com>
Cc: Fred Curren <Fred.Curren@iecsupply.com>; Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>; Sales <Sales@iecsupply.com>
Subject: Re: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576)

Credit card is easiest for me

Respectfully,
Lorena Carrillo

On Thu, Feb 12, 2026, 12:15 PM Jill Pasquali <jill.pasquali@iecsupply.com> wrote:

Hi Lorena,

I heard back from one of your references, but I need three before I can proceed. I’m sorry things aren’t moving along more quickly.

You are able to pay in advance via ACH, check, or using a credit card (with a 3% processing fee).

Thank you,

480.455.1445| jill.pasquali@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

From: Info at Turnpack <info@turnpack.com>
Sent: Thursday, February 12, 2026 11:53 AM
To: Jill Pasquali <jill.pasquali@IECsupply.com>
Cc: Fred Curren <Fred.Curren@iecsupply.com>; Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>; Sales <Sales@iecsupply.com>
Subject: Re: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576)

Any update on this? We really need to get this order going. Given the order is not a substantial amount, it's reasonable to request an exemption?

If not, are we able to pay by credit card if terms cannot be approved?

Respectfully,
Lorena Carrillo

On Wed, Feb 11, 2026, 10:33 AM Jill Pasquali <jill.pasquali@iecsupply.com> wrote:

Good morning Lorena,

Thank you very much for sending.

I have reached out to these contacts and am waiting to hear back from more.

Just for your knowledge, I have heard back from McMaster Carr and BSC, and they are not willing to provide credit references unfortunately.

Thank you,

480.455.1445| jill.pasquali@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

From: Info at Turnpack <info@turnpack.com>
Sent: Tuesday, February 10, 2026 10:20 AM
To: Fred Curren <Fred.Curren@iecsupply.com>
Cc: Turnpack, LLC PO26051576 (1206719) <catchall@turnpack.com>; Sales <Sales@iecsupply.com>; Jill Pasquali <jill.pasquali@IECsupply.com>
Subject: Re: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576)

Can you try these references?

Respectfully,
Lorena Carrillo

On Tue, Feb 10, 2026, 8:01 AM Fred Curren <Fred.Curren@iecsupply.com> wrote:

Good morning Lorena,

Thank you for the PO!

We are still working on your account references to set up net 30 terms. Unfortunately, none of the provided references have responded to our credit reference inquiries. Do you have another set of references you can provide so we can expedite this process?

Thank you,

Get Outlook for iOS

Thank you,

Fred Curren

Outside Sales Engineer

IEC Supply LlC

Cell: (480)973.5943 | fred.curren@iecsupply.com

1455 West 12^th Place | Tempe, Arizona 85281

Inside Sales Team - Office: (800)879-9121

https://www.iecsupply.com/manufacturers

From: Lorena Carrillo <notifications@turnpack.com>
Sent: Monday, February 9, 2026 6:59:25 PM
To: Fred Curren <Fred.Curren@iecsupply.com>
Subject: [CAUTION: SUSPECT SENDER] Turnpack, LLC Order (Ref PO26051576)

Dear Industrial Electronics & Controls, Inc. Please find attached purchase order PO26051576 with reference: 1206719 amounting in $ 5,064.74 from Turnpack, LLC as well as the resale [...] ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

PO26051576
$ 5,064.74 due 2/3/26

Dear Industrial Electronics & Controls, Inc.

Please find attached purchase order PO26051576 with reference: 1206719 amounting in $ 5,064.74 from Turnpack, LLC as well as the resale certificate, for your review and action.

The receipt is expected for 02/09/2026, if this date is not achievable, please reply with an available date for reconsideration.

**Please acknowledge the receipt of this order and lead time.

Turnpack, LLC

+1 480-331-1878 | info@turnpack.com | https://www.turnpack.com

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by "Sales" <Sales@iecsupply.com> - 12:26 - 18 Feb 2026

8 attachments 8 attachments

Re: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Mike,

No worries. I just realized I typed up a reply to Dave last night in the text message but then got distracted and never hit send. The fact that it completes the first step with the touchdown tool and then fails the BMC pick-up is strange. Initially Dave didn't have the right Touchdown tool on hand and I can't remember if he did end up finding it. Can you confirm that the autocal is being performed with the below Touchdown tool and not the custom tool you use in production as TD tool.

Chris

On Wed, Feb 18, 2026 at 8:52 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

Hi Chris –

Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.

The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?

Sorry for the armchair QBing.

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David,

Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.

Did you inspect the BMC tool surface?

Chris

On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.

Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.

Thank you,

Dave

Get Outlook for iOS

From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

HI Mike,

To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).

Hope this helps. You guys did great work on your own, you are almost there.

Chris

On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

All –

As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hello Chris,

Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!

You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.

Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.

There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David/Mike,

Sorry took me a bit longer to get the picture. Hope this helps

Chris

On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.

Chris

On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.

This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.

We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.

Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?

Our location is:

15120 Innovation Dr

San Diego, CA 92128

Thank you,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Thanks for the update, Dave.

Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:

Hi Chris,

It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.

Best regards,

Dave

From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris,

For our call I have added info to the log file timeline below.

Thank you,

Dave

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?

Time

Event

~Jan 11

Warning precedes the alarm (customer report)

Jan 13 09:51

First theta homing failure — tracking error + current limit

Jan 13 11:16

Shifts to Error 62 (index pulse not found), Alarm 2.2609

Jan 13 15:16-15:20

Multiple init attempts, all fail with Error 62

Jan 13–~Jan 20

Alarm state persists for ~1 week

~Jan 20

Manual spinning + repeated calibration resolves 2.2609

~Jan 20 onward

Theta homed but ~4° off center

Jan 29 12:23

Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)

Jan 29 13:43

Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).

Jan 29 14:07-14:11

Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)

Jan 29 14:34-15:06

Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)

Jan 29 15:25

Bond force calibration fails

Jan 29 15:27-15:45

Continued tool detection failures during production attempts

Chris

On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Thank you, Jim!

Hi Chris,

Thank you offering to help with our machine woes. This has been an evolving issue since January 13^th.

System info:

MC4 Datacon 2200 evo Automatic Dispense and Component Placement System

SN: 9502610007253

Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.

Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.

Symptoms:

1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.

This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.

After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.

Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.

Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.

Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.

Best regards,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine Support

Hi Jim,

Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:

Machine Serial number and configuration (images would be helpful so I know what you in the machine)
Description of the problem
Screenshot of the errors
Logfile

Thanks,

Chris

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:

Hi Christopher,

Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.

Dave, please provide a quick summary of the current situation.

--Jim

JIM WERLAND   |   Director, NIC San Diego Manufacturing Engineering

Northrop Grumman Corporation   |   Mission Systems

O: 858-592-3288   |   C: 858-735-1286   |   jim.werland@ngc.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

Time	Event
~Jan 11	Warning precedes the alarm (customer report)
Jan 13 09:51	First theta homing failure — tracking error + current limit
Jan 13 11:16	Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20	Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20	Alarm state persists for ~1 week
~Jan 20	Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward	Theta homed but ~4° off center
Jan 29 12:23	Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43	Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11	Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06	Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25	Bond force calibration fails
Jan 29 15:27-15:45	Continued tool detection failures during production attempts

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

by Chris Berger - 11:21 - 18 Feb 2026

RE: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris –

Apologies for switching back over to e-mail (Dave informed me yesterday that you two were texting at this point), but Dave is out for a few days and I wanted to run a theory by you on the latest discovery on the machine. I’m assuming Dave let you know that he’s found the issue to be something to do with Z-axis. It’s not so much that the machine won’t pick up the chrome/glass chip due to vacuum (it will hold the part just fine if held directly to the nozzle, I’m told), but that the nozzle isn’t making contact with the chip.

The chip we are using is an older Besi PN, 04101310101. I’m told Besi has discontinued that part, with the new PN being 5001-9311. Long shot, but is there any chance there is a physical difference between the old and new part (thickness, maybe?) that could be contributing to this?

Sorry for the armchair QBing.

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Tuesday, February 17, 2026 1:27 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>; datacon@turnpack.com
Subject: EXT :Re: Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David,

Sounds like you either have a vacuum issue for the component vacuum through the bond head or the BMC tool has some damage on it not sealing the vacuum properly when picking the BMC chip from the cavity. The Tool and Component vacuum are two separate lines.

Did you inspect the BMC tool surface?

Chris

On Tue, Feb 17, 2026 at 1:12 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Yes, the chip is there. I see what you mean about it having fiducials printed on it so you would know it is there. The chip stuck to my finger so I could lift it off. It is installed properly.

Today is the same as last Thursday. Starting auto-calibration, manually adjusting to the chip fiducials works but the chip is not being picked up. Vacuum on the tip feels strong on the BMC tip but vacuum through the tip does not appear to be enough to lift the chip. I am looking for an air leak. FYI, this machine has a vacuum pump, it does not use the vacuum port on the back of the machine.

Thank you,

Dave

Get Outlook for iOS

From: Christopher Berger <cberger@turnpack.com>
Sent: Monday, February 16, 2026 10:18:53 AM
To: White, Mike [US] (MS) <Michael.A.White@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

HI Mike,

To answer your questions yes that is the BMC Chip but from the pictures David sent I think you already have this part. When you look at this image in the email for the part what I was trying to point out is that this chip has fiducials on them and when you look closely you'll see that they are plated onto the glass chip on one side. When this chip is loaded into the cavity on the machine (between the bond force sensor and the mini-BMC plate) it needs to be inserted with the chrome fiducials facing down. (if it's loaded with the chrome facing up you'll get a parallax when the substrate camera performs measurements of the chip on the mini-BMC plate and it will also set the uplooking camera focus height incorrectly).

Hope this helps. You guys did great work on your own, you are almost there.

Chris

On Mon, Feb 16, 2026 at 11:09 AM White, Mike [US] (MS) <Michael.A.White@ngc.com> wrote:

All –

As always, thanks so much for your help and diligence on this! We have reached out to our NGC friends in Baltimore and they are sending us the component needed. See attached. Chris, can you confirm the PN Mark is sending us is what we need?

Thanks!

Mike

MICHAEL WHITE | San Diego Manufacturing Engineering Manager

Northrop Grumman Corporation | Mission Systems

O: 858-592-3865 | C: 858-472-1768 | michael.a.white@ngc.com

From: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Sent: Thursday, February 12, 2026 10:31 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hello Chris,

Your instruction, tool ID picture below and several hours of technical support today are very much appreciated. Thank you for the fantastic support!

You helped me complete all the BH calibration routines today requiring superuser access. The BH appears to be operating as it should be.

Unfortunately, I am still stuck on the last step of auto-calibration and know why. The chip you were telling me was to be picked up from the BMC and placed 10-20 times is not there. There is no one sided chrome piece and I do not recall it ever being there. I will ask our BWI operations if they can send us one. That is the very last step of calibration before testing the tool bank.

There was a glass slide over the force sensor but that shattered last year. I was advised it is not needed and have run force calibration since then with no issues. If I am mistaken and this is the piece you were talking about, please let me know and I can request it. The below statement from the machine basics manual and leads me to think it might be the glass slide I need.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 2:54 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

David/Mike,

Sorry took me a bit longer to get the picture. Hope this helps

Chris

On Thu, Feb 12, 2026 at 10:10 AM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Thank you. The instructions are clear. I will verify we have the tilt calibration tool and if we have that I will get started on this.

Best regards,

Dave

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 12, 2026 7:27 AM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Attached is the procedure. Unfortunately, I don't have a Gen3 machine in the office to take pictures or screenshots for the procedure. Review it and let me know if you have any questions.

Chris

On Mon, Feb 9, 2026 at 6:19 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Hi Chris,

Good afternoon. On Friday, I tried to fix the theta offset by changing the values but did not have luck. Even when I had the BH tip and PU tool aligned, pick up still failed.

This morning, I noticed the BH tip spins freely, but when I change the direction of rotation, I feel a spot of resistance that goes away after 1 turn. Change rotation direction again and same result. I am speculating the internal encoder came loose. That would also help explain why the theta would not initialize for several days then started “working” again.

We have a bond head arriving from BWI as early as tomorrow. I received confirmation on which controller to purchase. We may have found one available.

Do you have any availability to come here and install the BH and Controller for us? If yes, may we please have a quote?

Our location is:

15120 Innovation Dr

San Diego, CA 92128

Thank you,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, February 6, 2026 12:18 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :RE: Re: C Calibration RE: NGC San Diego Besi Machine Support

Thanks for the update, Dave.

Good to know about the venturi setup, obviously a vacuum pump would be preferred. Let me know what you find with the module and if you need anything else from my side. Hope the theta offset fix gets you back up and running.

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Fri, Feb 6, 2026 at 12:25 PM David [US] (MS) Kellogg wrote:

Hi Chris,

It was great to speak with you and thanks for the troubleshooting advice and support. For the tip vacuum issue, please note our machine is not hooked up to a vacuum line, our machine uses a venturi to generate the vacuum. I am headed to the machine to look for the module and check it, and fix the theta offset.

Best regards,

Dave

From: Kellogg, David [US] (MS)
Sent: Friday, February 6, 2026 10:51 AM
To: 'Christopher Berger' <cberger@turnpack.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: RE: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi Chris,

For our call I have added info to the log file timeline below.

Thank you,

Dave

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 7:42 PM
To: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>
Cc: White, Mike [US] (MS) <Michael.A.White@ngc.com>; Werland, Jim [US] (MS) <jim.werland@ngc.com>
Subject: EXT :Re: C Calibration RE: NGC San Diego Besi Machine Support

Hi David,

Thanks for the break-down. It sounds like you have multiple things going on. It's probably easiest if we jump on a call tomorrow. I have a meeting from approx. 8am-9am PST but you can give me a call before or after that, just give me a heads-up. From reviewing the logfiles and your summary I am seeing this timeline of events. Let me know if this is incorrect. If the timeline is correct we should 'only' have to fix the 4deg offset and the tool detection?

Time

Event

~Jan 11

Warning precedes the alarm (customer report)

Jan 13 09:51

First theta homing failure — tracking error + current limit

Jan 13 11:16

Shifts to Error 62 (index pulse not found), Alarm 2.2609

Jan 13 15:16-15:20

Multiple init attempts, all fail with Error 62

Jan 13–~Jan 20

Alarm state persists for ~1 week

~Jan 20

Manual spinning + repeated calibration resolves 2.2609

~Jan 20 onward

Theta homed but ~4° off center

Jan 29 12:23

Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)

Jan 29 13:43

Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).

Jan 29 14:07-14:11

Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)

Jan 29 14:34-15:06

Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)

Jan 29 15:25

Bond force calibration fails

Jan 29 15:27-15:45

Continued tool detection failures during production attempts

Chris

On Thu, Feb 5, 2026 at 7:49 PM Kellogg, David [US] (MS) <David.Kellogg@ngc.com> wrote:

Thank you, Jim!

Hi Chris,

Thank you offering to help with our machine woes. This has been an evolving issue since January 13^th.

System info:

MC4 Datacon 2200 evo Automatic Dispense and Component Placement System

SN: 9502610007253

Our machine uses System 2 only and a non-heated bond head with magazine fed waffle packs.

Log files from the beginning of the issue on 1/13 and as of last Friday 1/29 are attached. Nothing of note has changed since last Friday. The January superuser PW expired.

Symptoms:

1/13: Alarm 2.2609: Initialization failed, Axis MtPPThetaSys2 could not be initialized (IMG_4034.jpg). A warning preceded this alarm by a day or two.

This alarm state lasted several days, maybe a week. After manually spinning the bond head tip, running Theta Axis calibration, and running the initialization routine repeatedly, the 2.2609 alarm resolved itself and the machine would successfully initialize.

After the theta initialization alarm was resolved, the pickup tip was rotated off center about 4 degrees (picture attached). The PU tip is no longer aligned with the PP tool locating pins and cannot pick tools up. The machine provides a message to manually place the tip on the bond head. This worked until yesterday. Currently, the machine does not recognize a tip manually placed onto the bond head. Increased vacuum did not resolve the issue. I have verified the tip is firmly in place. Maybe it is the vacuum switch but odd it decided to fail now. There are no hose leaks I can see or hear. I need to trace this farther upstream.

Currently, I need February’s superuser PW so I can recalibrate the bond head tip back to zero degrees. A request for the PW was sent to Besi. I have the UC Calibration tool on hand for this. Once that is resolved, the issue of the PU tip not being recognized by the machine remains. I am cautiously optimistic this will resolve itself or a root cause will be found.

Lastly, it appears the air bearing in the bond head is good. I push it up and it goes down by itself, no sticking. IMG_4116 shows the TD sensor value.

Thank you again for your time on this. I really appreciate the support. I can provide more details as needed. I did not attach videos due to file size.

Best regards,

Dave Kellogg | Process Engineer

Northrop Grumman | Mission Systems

C: 858-860-9985 | david.kellogg@ngc.com

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, February 5, 2026 5:13 PM
To: Werland, Jim [US] (MS) <jim.werland@ngc.com>
Cc: Kellogg, David [US] (MS) <David.Kellogg@ngc.com>; White, Mike [US] (MS) <Michael.A.White@ngc.com>
Subject: EXT :NGC San Diego Besi Machine Support

Hi Jim,

Thanks for the intro. Looking forward to the details from Dave so we can get started. Here are a few things that may be helpful for me to understand what the issue:

Machine Serial number and configuration (images would be helpful so I know what you in the machine)
Description of the problem
Screenshot of the errors
Logfile

Thanks,

Chris

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

On Thu, Feb 5, 2026 at 17:48 PM Jim [US] (MS) Werland wrote:

Hi Christopher,

Thanks for your willingness to support our Besi machine that is currently non-operational. I’m copying our process engineer, Dave Kellogg, who can provide more technical details related to the issues we’re experiencing.

Dave, please provide a quick summary of the current situation.

--Jim

JIM WERLAND   |   Director, NIC San Diego Manufacturing Engineering

Northrop Grumman Corporation   |   Mission Systems

O: 858-592-3288   |   C: 858-735-1286   |   jim.werland@ngc.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

Time	Event
~Jan 11	Warning precedes the alarm (customer report)
Jan 13 09:51	First theta homing failure — tracking error + current limit
Jan 13 11:16	Shifts to Error 62 (index pulse not found), Alarm 2.2609
Jan 13 15:16-15:20	Multiple init attempts, all fail with Error 62
Jan 13–~Jan 20	Alarm state persists for ~1 week
~Jan 20	Manual spinning + repeated calibration resolves 2.2609
~Jan 20 onward	Theta homed but ~4° off center
Jan 29 12:23	Air pressure alarms appear (Error 2.501) (This was purposeful. I disconnected the vacuum line to the bond tip to check vacuum was strong. We have had zero air pressure alarms otherwise.)
Jan 29 13:43	Additional Z-axis position loss (This was odd. I was working with our technician to run the machine for solder dispense only, but a Z-axis alarm appeared. Recalibration of the Z-axis resolved the issue and it has yet to reappear. I took it as a symptom of the larger issue we are trying to get to the root of).
Jan 29 14:07-14:11	Tool vacuum check fails repeatedly (75-78, threshold 25-50) (This is the current state. It was OK earlier this week.)
Jan 29 14:34-15:06	Autocalibration fails — can't detect touchdown tool (Missing the PU tool due to the theta axis being off center.)
Jan 29 15:25	Bond force calibration fails
Jan 29 15:27-15:45	Continued tool detection failures during production attempts

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

2 attachments 2 attachments

by michael.a.white@ngc.com - 10:52 - 18 Feb 2026

Important Pricing Information from AutomationDirect

February 18, 2026

Dear AutomationDirect customer,

We continue to look for ways to offer the best prices possible on our range of industrial control products, whether well-recognized or private brands. We have continued to analyze affects from tariffs for certain countries and materials, and evaluating vendor adjustments as they occur. We are doing our best to minimize price increases and provide advance notice of these changes.

This notice is to inform you that, effective February 25, 2026, price changes will take effect across select product categories, impacting approximately 35% of our inventory. The weighted average price increase is 3.6%.

Some products will receive price decreases, including limited parts within the following groups: pneumatic actuators, motor contactors, and communication products.

Product lines experiencing price increases include small average adjustments of 1% to 3% on limited PLC and motion control components, wire termination products, discrete and process sensors, power supplies, and drives and motors.

Average increases of 3% to 6% apply to enclosures across several brands, enclosure thermal management products, and selected items in wire and cable management, mechanical products, and power and circuit protection categories.

Price increases above 6% primarily affect relays, signaling products, cable and wire, and tools. While a small number of parts across these and other categories may see more significant percentage changes, the number of affected items remains limited.

If you would like to access a complete list of the impending changes, you can download the Excel file by following this link Online Catalog and click on “Download Price Changes Effective February 25, 2026” at the top left of the page to download the file.

We do appreciate your business. Overall, our goal is to make our products, prices, delivery and service all work together to offer good value and support your business careabouts.

Thank you for your continued trust,

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by "No response" <noresponse@automationdirect.com> - 10:12 - 18 Feb 2026

FLODRAULIC GROUP, INC. - Invoice# 6846568

TURNKEY PACKAGING SOLUTIONS LLC


See attached file(s).




ACCOUNTS RECEIVABLE
FLODRAULIC GROUP, INC.
AR@flodraulicgroup.com

by "ACCOUNTS RECEIVABLE" <AR@flodraulicgroup.com> - 09:06 - 18 Feb 2026

Apple Statement Request: AAPLGA62000804729L

Accounts Receivable,

Apple is requesting a current Accounts Receivable statement (aging report) from TURNKEY PACKAGING SOLUTIONS LLC for all Apple accounts globally. Apple does not hold your customer account number on file and appreciates a full reporting of all accounts you have on file for Apple.

If you are receiving more than one request, Apple has you under multiple supplier names/accounts.

A complete Accounts Receivable statement(s) should include anything open on the account that hasn’t been cleared. This would include any credits, unapplied payments, as well as invoices. You can run the report as of today. No template will be provided (Excel file format preferred).

Please reply to this email with Statement(s) with reference AAPLGA62000804729L to help us correctly account for your response.

The letter of authorization along with the Apple email contact is available upon request.

Thank you for your cooperation with our ongoing/routine review. Please continue to work with your normal AP process for invoicing, approvals, and payments.

Dennis Nkrumah

by apreview@apple.apexanalytix.com - 07:56 - 18 Feb 2026

Report Domain: turnpack.com Submitter: protection.outlook.com Report-ID: 5cb7c543401f46bdb634c0061e771974

This is a DMARC aggregate report from Microsoft Corporation. For Emails received between 2026-02-16 00:00:00 UTC to 2026-02-17 00:00:00 UTC. div>

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by "DMARC Aggregate Report" <dmarcreport@microsoft.com> - 06:46 - 18 Feb 2026

Dmarc Aggregate Report Domain: {turnpack.com} Submitter: {Amazon SES} Date: {2026-02-17} Report-ID: {e23261a2-7580-450d-b979-1b27a86d27ec}

This MIME email was sent through Amazon SES.

by postmaster@amazonses.com - 06:01 - 18 Feb 2026

Lysol All Purpose Cleaner Spray, Mul...

Your Amazon.com order of "EMEET Conference Speaker..." and 4 more items has shipped!

Hello Lorena Carrillo,

We wanted to let you know that we have shipped your items.

Shipping Confirmation

Expected Delivery

Thursday, February 19

Shipped to:

Turnpack LLC

22425 S SCOTLAND CT STE 104

QUEEN CREEK,

AZ

85142-1056

United States

PO#

office supplies

Order #

113-3240408-2353812

Track your package

Sold by Amazon.com Services, Inc

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Unless otherwise noted, items sold by Amazon are subject to sales tax in selected states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon, it may be subject to state and local sales tax, depending upon the sellers business policies and the location of their operations. For more information, go to tax and seller information.

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by "Amazon.com" <shipment-tracking@amazon.com> - 05:37 - 18 Feb 2026

Your eBill from LEAF

You have a new invoice/ACH payment advice available. Please see the attached if you receive PDF copies by email or log into your account
at https://myleafnow.com to view invoice/advice history, schedule payment, and more.

Type	Date	Amount	Due Date
LEAF Invoice	02-15-2026	$2,347.55	02-20-2026

Thank you,

LEAF

by "LFC" <EBILL@myleafnow.com> - 05:01 - 18 Feb 2026

2 attachments 2 attachments

Invoice for Your Order PO26071599

562-692-5911
562-695-2323 (fax)
la.sales@mcmaster.com

Invoice

Billed to

TURNPACK LLC
22425 S SCOTLAND CT STE 104
QUEEN CREEK AZ 85142

Purchase Order	PO26071599
Total	$494.09
Invoice	60017994
Invoice Date	2/17/26
Payment Terms	2% 10, Net 30
Deduct $8.63 on merchandise if paid by 2/27/26.

Shipped to

Attention: Suite 104

Turnpack LLC
22425 S Scotland CT Ste 104
Queen Creek AZ 85142

Mail Payment to	McMaster-Carr PO Box 7690 Chicago IL 60680-7690
Your Account	438808000

Christopher Berger placed this order.

Line		Product	Ordered	Shipped	Price	Total
1	8975K619	Multipurpose 6061 Aluminum Bar, 1/2" Thick x 1-3/4" Wide, 6 Feet Long	1 Each	1	56.87 Each	56.87
2	8662K64	Black Delrin Acetal Resin Bar 1" Thick, 2-1/2" Wide, 2 ft. Length	4 Each	4	79.32 Each	317.28
3	93475A300	18-8 Stainless Steel General Purpose Washer for M14 Screw Size, 15 mm ID, 28 mm OD, Packs of 25	1 Pack	1	16.48 Per Pack	16.48
4	92148A221	18-8 Stainless Steel Split Lock Washer for M14 Screw Size, 14.7 mm ID, 24.1 mm OD, Packs of 25	1 Pack	1	11.63 Per Pack	11.63
5	91287A776	18-8 Stainless Steel Hex Head Screw, Made Outside The U.S., M14 x 2 mm Full Thread, 25mm Long, Packs of 5	1 Pack	1	12.21 Per Pack	12.21
6	91287A151	18-8 Stainless Steel Hex Head Screw, Made in The U.S., M8 x 1.25 mm Full Thread, 16mm Long, Packs of 25	1 Pack	1	16.99 Per Pack	16.99

Merchandise	431.46
Shipping	62.63
Total	$494.09

Packing List	Shipped	Weight	Carrier	Tracking
2900602-01	02/17/2026	9 lb	FedEx	489558166343
2900602-02	02/17/2026	17 lb	FedEx	489558166354

Federal ID 36-1458720

by "McMaster-Carr" <invoice.reply@mcmaster.com> - 04:41 - 18 Feb 2026

FedEx Billing Online - Invoice Ready for Payment

You have a FedEx invoice ready for payment. Pay now.

Your invoice is ready for payment

Dear christopher berger,

Your account ending in 6805 has a new invoice(s) from FedEx ready for payment.

Invoice number:	Invoice amount:
9-182-90279	14.57
9-182-90280	369.44

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by "BillingOnline" <BillingOnline@fedex.com> - 04:01 - 18 Feb 2026

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by "DMARC Aggregate Report" <dmarcreport@microsoft.com> - 03:56 - 18 Feb 2026

lcarrillo@turnpack.com | www.turnpack.com

RE: PO_TURNPACK_8119038140

Dear Lorena,

Please share your ETD .

Best regards,

Panadda

From: Lorena <info@turnpack.com>
Sent: Monday, January 26, 2026 22:11
To: Samart Pummalai <samart.p@dksh.com>; Panadda Rangsakorn <panadda.r@dksh.com>
Cc: Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>; Technology SCE Logistics SG <tec.sce.logistics.sg@dksh.com>
Subject: RE: PO_TURNPACK_8119038140

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Lead time is about 8 weeks

Thank you for your time,

Lorena Carrillo

From: Samart Pummalai <samart.p@dksh.com>
Sent: Sunday, January 25, 2026 9:55 PM
To: Lorena <info@turnpack.com>; Panadda Rangsakorn <panadda.r@dksh.com>
Cc: Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>; Technology SCE Logistics SG <tec.sce.logistics.sg@dksh.com>
Subject: RE: PO_TURNPACK_8119038140

Dear Lorena,

Please help estimate the parcel delivery so we would like to inform that to Customer.

Thanks U so much.

Best Regards

Samart Pummalai

………………………………………………………………….

DKSH

Samart Pummalai

Manager, Technical Service SCE D.

SCE, Semiconductor & Electronics.

DKSH Technology Limited.

2533 Sukhumvit Road, Bangchak, Phrakhanong,

Bangkok 10260 Thailand.

Call Center +662 639 7000,

Mobile +669-4485-5856 or +668-1257-1307

Fax +662 333 1026

E-mail Samart.p@dksh.com www.dksh.com

Delivering Growth – in Asia and Beyond.
____________________________________________________________

The information of this e-mail is strictly confidential and may be legally privileged. It is intended solely for the addressee. If you received this in error, please contact the sender and delete the material from any computer. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.

From: Lorena <info@turnpack.com>
Sent: Wednesday, January 21, 2026 5:23 AM
To: Panadda Rangsakorn <panadda.r@dksh.com>
Cc: Samart Pummalai <samart.p@dksh.com>; Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>; Technology SCE Logistics SG <tec.sce.logistics.sg@dksh.com>
Subject: RE: PO_TURNPACK_8119038140

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Yes, confirmation was sent Jan 15 at 2:22pm MST. If you do not see it please check your spam thank you.

Thank you for your time,

Lorena Carrillo

From: Panadda Rangsakorn <panadda.r@dksh.com>
Sent: Thursday, January 15, 2026 8:06 PM
To: Lorena <info@turnpack.com>
Cc: Samart Pummalai <samart.p@dksh.com>; Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>; Technology SCE Logistics SG <tec.sce.logistics.sg@dksh.com>
Subject: FW: PO_TURNPACK_8119038140

Dear Lorena,

Please confirm order .

Best regards,

Panadda Rangsakorn

Assistant Administration

Technology

DKSH Technology Limited
2533 Sukhumvit Road., Bangchak,Phrakhanong, Bangkok 10260

Phone +662 639 7000 Mobile 093 813 8180
panadda.r@dksh.com, www.dksh.co.th

Delivering Growth – in Asia and Beyond.
____________________________________________________________

From: Panadda Rangsakorn
Sent: Wednesday, January 14, 2026 13:18
To: Lorena <info@turnpack.com>
Cc: Samart Pummalai <samart.p@dksh.com>; Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>; Technology SCE Logistics SG <tec.sce.logistics.sg@dksh.com>
Subject: PO_TURNPACK_8119038140

Dear Lorena,

Please see the attached our PO and kindly send us order confirmation asap.

Best regards,

Panadda Rangsakorn

Assistant Administration

Technology

DKSH Technology Limited
2533 Sukhumvit Road., Bangchak,Phrakhanong, Bangkok 10260

Phone +662 639 7000
panadda.r@dksh.com, www.dksh.co.th

Delivering Growth – in Asia and Beyond.
____________________________________

From: Lorena <info@turnpack.com>
Sent: Tuesday, September 23, 2025 06:57
To: Pinij Wannaphuti <pinij.w@dksh.com>; 'Christopher Berger' <cberger@turnpack.com>
Cc: Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: RE: Midas Delidder

You don't often get email from info@turnpack.com. Learn why this is important

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Your quotation has been sent via our system and is attached here as well for reference.

Thank you for your time,

Lorena Carrillo

Office Manager

Office: +1 (480) 331-1878

22425 S Scotland Ct, Suite104, Queen Creek, AZ 85142

From: Pinij Wannaphuti <pinij.w@dksh.com>
Sent: Thursday, September 18, 2025 10:38 PM
To: Christopher Berger <cberger@turnpack.com>
Cc: Info at Turnpack <info@turnpack.com>; Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: Re: Midas Delidder

Thank you very much

รับ Outlook สำหรับ Android

From: Christopher Berger <cberger@turnpack.com>
Sent: Friday, September 19, 2025 11:55:22 AM
To: Pinij Wannaphuti <pinij.w@dksh.com>
Cc: Info at Turnpack <info@turnpack.com>; Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: Re: Midas Delidder

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Thanks Pinij. We are working on the quote and I will send it to you tomorrow.

Chris

On Thu, Sep 18, 2025 at 1:52 AM Pinij Wannaphuti <pinij.w@dksh.com> wrote:

Hi Chris

The parts need to order are:

the Datum stops
Brass holds down screws
Cutters
Push Buttons (if the LEDs are not working)
Coupling

Machine cover

Pinij Wannaphuti

Senior Executive Manager, Technical Sales

Semiconductor & Electronics

DKSH Technology Limited (Head Office).

2533 Sukhumvit Road, Bangchak,

Phrakhanong, Bangkok 10260, Thailand

Phone +662 639 7000, Mobile +6681 699 5024 / +6681 847 2679

pinij.w@dksh.com, www.dksh.com

Delivering Growth – in Asia and Beyond.
____________________________________________________________

From: Christopher Berger <cberger@turnpack.com>
Sent: Thursday, September 18, 2025 3:57 AM
To: Pinij Wannaphuti <pinij.w@dksh.com>
Cc: Info at Turnpack <info@turnpack.com>; Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: Re: Midas Delidder

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Hi Pinji,

I understand what they would like to do but we need some more information and have our questions answered below to know what to quote. There is no such thing as a single list of parts that one buys to recondition a machine, it always depends on which parts are damaged and the same applies to setup/calibration. If you can have them reach out to us directly we can work with them to get all of the details.

Chris

On Wed, Sep 17, 2025 at 9:07 AM Pinij Wannaphuti <pinij.w@dksh.com> wrote:

Chris

Customer want to order the parts to replace the bad condition items and make the machine good condition like a new machine. Please advise

รับ Outlook สำหรับ Android

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, September 17, 2025 10:14:06 PM
To: Pinij Wannaphuti <pinij.w@dksh.com>
Cc: Christopher Berger <cberger@turnpack.com>; Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: Re: Midas Delidder

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Hi Pinij,

Sorry for the late reply. It's difficult to say what calibration and or alignment procedures should be done. Did the customer mention any specific issues they are having with the system?

For the quote I just wanted to confirm on the locking screws you are referring to the brass hold down screws in the picture below?

Other parts they may want to order are:

the Datum stop
Cutters
Push Buttons (if the LEDs are not working)
You provided this picture below. Is there a known issue with this part and from which serial number is this picture?

Thanks

Chris

On Mon, Sep 15, 2025 at 8:15 AM Pinij Wannaphuti <pinij.w@dksh.com> wrote:

Dear Lorena

Do you have any update ?

Pinij Wannaphuti

Senior Executive Manager, Technical Sales

Semiconductor & Electronics

DKSH Technology Limited (Head Office).

2533 Sukhumvit Road, Bangchak,

Phrakhanong, Bangkok 10260, Thailand

Phone +662 639 7000, Mobile +6681 699 5024 / +6681 847 2679

pinij.w@dksh.com, www.dksh.com

Delivering Growth – in Asia and Beyond.
____________________________________________________________

From: Info at Turnpack <info@turnpack.com>
Sent: Wednesday, July 9, 2025 9:20 AM
To: Pinij Wannaphuti <pinij.w@dksh.com>; Christopher Berger <cberger@turnpack.com>
Cc: Samart Pummalai <samart.p@dksh.com>; Kantapon Kaewson <kantapon.kaewson@dksh.com>
Subject: Re: Midas Delidder

You don't often get email from info@turnpack.com. Learn why this is important

If you do not recognize the sender or if you find the email suspicious, report it as a phishing email using the Outlook function and a NOVA ticket will be generated.

Hello Pinij,

Our sales staff will reach out to you shortly to provide a quote.

Please note, Ken has since retired and Turnpack LLC has acquired Midas.

-Lorena Carrillo

On Tue, Jul 8, 2025, 6:33 PM Pinij Wannaphuti <pinij.w@dksh.com> wrote:

Dear Ken

Fabrinet wants to overhaul the machine.

Please send me the quote for the machine cover and looking screw
Please recommend what others need to replace
Do you have a calibration procedure to make the machine back to the factory condition

Pinij Wannaphuti

Senior Executive Manager, Technical Sales

Semiconductor & Electronics

DKSH Technology Limited (Head Office).

2533 Sukhumvit Road, Bangchak,

Phrakhanong, Bangkok 10260, Thailand

Phone +662 639 7000, Mobile +6681 699 5024 / +6681 847 2679

pinij.w@dksh.com, www.dksh.com

Delivering Growth – in Asia and Beyond.
____________________________________________________________

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

cberger@turnpack.com | www.turnpack.com

--

Christopher Berger

Phone: +1 (480) 331-1878

Cell: +1 (480) 273-4686

9 attachments 9 attachments

by "Panadda Rangsakorn" <panadda.r@dksh.com> - 09:46 - 17 Feb 2026

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Supplier Address: 22425 S Scotland Ct, Queen Creek, US-AZ

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by "Ariba Administrator" <no-reply@ansmtp.ariba.com> - 08:52 - 17 Feb 2026

Certificates and Tracking for Your Order PO26071599

We shipped the plastic and 4 other items on order PO26071599. You will receive them tomorrow. Track your shipment using FedEx 489558166354.

The certificates for the hex head screws and washers are attached.

by "McMaster - Carr" <la.sales@mcmaster.com> - 07:16 - 17 Feb 2026

Certificate and Tracking for Your Order PO26071599

We shipped the aluminum on order PO26071599. You will receive them tomorrow. Track your shipment using FedEx 489558166343.

The certificate for the aluminum is attached.

by "McMaster - Carr" <la.sales@mcmaster.com> - 06:56 - 17 Feb 2026