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Changes / Cancellations - If you wish to Expedite, Modify, Add, Change or Cancel your order please contact our Customer Service Team at 1-859-745-2650. Once orders are transferred from our regional warehouses, shipped or been completed they cannot be changed or cancelled and are subject to a 30% restock charge. Completed custom cut orders are non-cancellable and non-returnable. If you wish to cancel an order please contact our Customer Service Team within 24 hours.
Order Delivery - We make every effort to ship your order according to the service type you selected at checkout and deliver with No Signature Required. All orders are securely package to assure they arrived undamaged and timely, but if there is an issue with your delivery, please contact our Customer Service Team at 1-859-745-2650. Any order Damaged or Lost In Transit will be promptly replaced at No Charge. Please provide a safe and secure delivery address for your order. Metals Depot is NOT RESPONSIBLE for theft or porch piracy of your order after confirmed delivery.
LTL Motor Freight Delivery - Larger orders that exceed UPS or FedEx size or weight limitations will be delivered via tractor trailer box truck to your location Freight on Board at curb or dockside. Since the driver does not unload, you will need to provide the means for UNLOADING and INSPECT and SIGN for your order. Special services such as - flat bed delivery, lift gate, inside delivery, custom packaging, etc. must be arranged prior to shipment as additional charges may apply. If your order is shipping to a residential address or construction site, the carrier will call you to schedule an appointment for your delivery. Redelivery charges may apply if you are unable to unload the truck or meet your scheduled appointment. All LTL Deliveries are made by independent contract carriers with no affiliation with Metals Depot. For more details visit https://www.metalsdepot.com/terms-and-conditions
Returns - ALL SALES ARE FINAL. In special situations, a return may be allowed for uncut mill lengths or sizes. Any Authorized Return must be processed within ten days and returned to our warehouse freight prepaid. Acceptable returns are charged a 30% restock service fee plus actual outbound shipping cost we incurred. Returns are not allowed on special order items, non-standard, or custom cut lengths. Please contact customer service for a Return Authorization number. Orders not returned within 10 Days or without a RA number will be refused. For more details visit https://www.metalsdepot.com/terms-and-conditions
By submitting this order you acknowledged your agreement and acceptance of Metals Depot Terms and Conditions of Sale which can be reviewed here: https://www.metalsdepot.com/terms-and-conditions
Thanks Again for Shopping with Metals Depot - America's Metal Superstore! Where you can expect the BEST PRICES, INVENTORY, SERVICE, and DELIVERY available for industrial metals!
The Metals Depot Team
Email: service@metalsdepot.com
Customer Service Hotline! 1-859-745-2650
CALIFORNIA RESIDENTS WARNING: Metal products may contain one or more chemicals known to the State of California to cause cancer, birth defects or reproductive harm. These include but are not limited to Chromium, Cobalt, Lead, and Nickel. For more information go to https://www.metalsdepot.com/safety-data-prop-65. Please Note: The metal products we distribute are not considered hazardous in their solid state.
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